Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was somewhat unhappy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
When we arrived, the wifi wasn't working. We were all fairly certain the router just needed to be reset, but it was in a locked owners closet and not accessible. It took 9 text requests, 5 phone calls and 23 hours to get a staff representative to try to resolve. Once someone did show up, it took a max of 10 minutes and indeed, the router just needed resetting.I missed a day of work because of this. Additionally, the manager steed that there were some hotspots available if needed.Resetting the router was a simple, fast, and easy fix. I understand maintenance was addressing a major A/C issue somewhere. But the course of action taken by the staff is unacceptable. WHY did it take 23 hours and 14 total requests to receive assistance? WHY was a hotspot not offered to me immediately? CS failed miserably on this one.