Impeccable 2BR at Bahar 2 JBR by Deluxe Holiday Homes

Dear Scott. Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the inconvenience you encountered during your time with us. Your comments are highly valued, and we are grateful for your input. We are truly sorry to learn about your disappointment with the deposit requirements and the cooling system in your unit. Concerning the deposit policy, we want to clarify that there are no additional fees when the security deposit is paid in cash. However, if the payment is made through a credit card or a provided link, certain bank charges are incurred as per the bank's policy. We deeply regret any delays in addressing the issues with the AC, and we are actively working to enhance our response time and overall service quality to prevent such occurrences in the future. In terms of your experience with the hot water, we regret any inconvenience you faced and any discomfort it may have caused. We will certainly look into these matters to enhance the overall quality of our service. Your feedback is a valuable resource for us, and we will use it to implement necessary improvements that will lead to a more positive experience for our guests in the future. We appreciate your choice to stay with us and look forward to the opportunity to provide you with a superior. We will ensure that you are satisfied during your next stay with us. Thank you for choosing to stay with us, and we hope to have the opportunity to provide a better experience for you in the future.