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Capitalia Palacio Polanco

Apartment with a 24-hour front desk, a short walk to Antara Polanco

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Photo gallery for Capitalia Palacio Polanco

Terrace/patio
Terrace/patio
Front of property
Room
Dining room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Washer
  • 24/7 front desk
  • Outdoor space
  • Kitchen
  • Free WiFi

Explore the area

View in a map
  • Place, Antara Polanco
  • Place, Soumaya Museum
  • Place, Auditorio Nacional
  • Airport, Mexico City (MEX-Mexico City Intl.)

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View all photos for Deluxe Apartment, 2 Bedrooms, Balcony

Room

Deluxe Apartment, 2 Bedrooms, Balcony

  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom

Room

Deluxe Apartment, 1 Bedroom

  • 560 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Comfort Apartment, Balcony, Ground Floor

Room

Comfort Apartment, Balcony, Ground Floor

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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About the area

Mexico City

Located in Polanco, a neighbourhood in Mexico City, Capitalia Palacio Polanco is in the entertainment district and near a metro station. Paseo de la Reforma and Angel of Independence Monument are notable landmarks, and the area's natural beauty can be seen at Chapultepec Park and Alameda Central. Check out an event or a game at Auditorio Nacional, and consider making time for Parque Zoologico de Chapultepec, a top attraction not to be missed.
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What's nearby

  • Antara Polanco - 3 min walk - 0.3 km
  • Avenida Presidente Masaryk - 5 min walk - 0.5 km
  • Acuario Inbursa - 9 min walk - 0.8 km
  • Soumaya Museum - 10 min walk - 0.9 km
  • Auditorio Nacional - 2 min drive - 1.9 km

Getting around

  • Mexico City Buenavista Station - 8 min drive
  • Polanco Station - 17 min walk
  • Benito Juarez International Airport (MEX) - 32 min drive

Restaurants

  • ‪Restaurante Palacio - ‬2 min walk
  • ‪Maison Kayser - ‬2 min walk
  • ‪Café de la Escalera - ‬3 min walk
  • ‪PRENDES - ‬1 min walk
  • ‪Urban Spices - ‬1 min walk

About this property

Capitalia Palacio Polanco

Apartment with a 24-hour front desk, a short walk to Antara Polanco
Laundry facilities, a 24-hour front desk and a picnic area are available at this smoke-free apartment building. WiFi in public areas is free. Each apartment boasts a heated floor (bathroom) and offers free WiFi and a kitchen. Guests will appreciate conveniences, such as a washing machine and a dining area, while a Smart TV with cable channels and Netflix provide a bit of entertainment.
Capitalia Palacio Polanco offers 12 air-conditioned accommodations with espresso makers and coffee/tea makers. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes dining tables. Beds feature Egyptian cotton sheets and premium bedding. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

This Mexico City apartment provides complimentary wireless Internet access. 40-inch Smart televisions come with cable channels and Netflix. Additionally, rooms include an iron/ironing board and portable fans.

Amenities

Kitchen
Washing machine
Free WiFi
Air conditioning
Outdoor space
24/7 front desk

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link

Check-out instructions

The host requires you to complete the following before checking out:
Remove personal items
Turn off the lights and lock the doors

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Capitalia Palacio Polanco pet-friendly?

No, pets are not allowed at this property.

How much is parking at Capitalia Palacio Polanco?

This property doesn't offer parking.

What time is check-in at Capitalia Palacio Polanco?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Capitalia Palacio Polanco?

Checkout is at 11:00 AM.

Where is Capitalia Palacio Polanco located?

Located in Polanco, this apartment building is within a 10-minute walk of Avenida Presidente Masaryk and Antara Polanco. Paseo de la Reforma and Chapultepec Park are also within 1 mile (2 km). Polanco Station is 17 minutes by foot and San Joaquin Station is 25 minutes.

Reviews

Capitalia Palacio Polanco Reviews

9.0

Wonderful

9.4/10

Cleanliness

8.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

8.8/10

Communication
Rating 10 - Excellent. 19 out of 30 reviews
Rating 8 - Good. 7 out of 30 reviews
Rating 6 - Okay. 3 out of 30 reviews
Rating 4 - Poor. 1 out of 30 reviews
Rating 2 - Terrible. 0 out of 30 reviews

Reviews

10/10 Excellent

Alejandra

Liked: Cleanliness, amenities, property conditions & facilities, communication
I loved the location! Also loved how comfortable was for us as a couple, liked an apartament where I can live in
Stayed 2 nights in Sep 2024

6/10 Okay

Paula

Liked: Communication
Disliked: Cleanliness, amenities
The location! Close to shopping malls, groceries, pharmacies
Stayed 5 nights in Nov 2024

10/10 Excellent

Juanita

Liked: Cleanliness, room comfort, communication
Good stay. Good location. Would had wanted house keeping to check in to see if we had clean towels & TP, had to go to front desk and request.
Stayed 4 nights in Sep 2024

10/10 Excellent

Alondra

Liked: Cleanliness, amenities, property conditions & facilities, communication
I loved this hotel. It was small, but had everything we needed. The only bad park was lack of parking. There was a parking lot nearby, but not on campus.
Stayed 3 nights in Jul 2024

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities, communication
The property was small - rooms were small, we could hear the outdoor street every night so it was noisy - the windows were not equipped for the area. The bathrooms were unusually small and uncomfortable to get into and out - (5,7 - 156lbs) and still felt uncomfortable. Would probably not reserve again unless I had to.
Stayed 3 nights in Nov 2024

8/10 Good

Irma Ivett

Stayed 3 nights in Mar 2025

10/10 Excellent

Ulises Gabriel

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Feb 2025

6/10 Okay

Carlos

Disliked: Cleanliness
No me gustó perdón pero no
Stayed 4 nights in Feb 2025

10/10 Excellent

Karen Monserrat

Liked: Cleanliness, amenities, property conditions & facilities, communication
Un poco de ruido de la calle
Stayed 2 nights in Jan 2025

10/10 Excellent

THANIA GUADALUPE

Liked: Cleanliness, room comfort, communication
Stayed 3 nights in Dec 2024

10/10 Excellent

Karla

Liked: Cleanliness, property conditions & facilities, communication
Muy recomendable, excelente lugar cuenta con todo los servicios, no hubo fallas. Para los que buscan un lugar cerca del Auditorio Nacional si está padre el lugar solo que un poco retirado caminando son como 25 minutos solo les recomiendo salir con tiempo
Stayed 1 night in Nov 2024

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities, communication
Excelente lugar y cuidado a los detalles
Stayed 1 night in Aug 2024

4/10 Poor

Carlos Eduardo

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities, communication
Yo quedé decepcionado de la propiedad. Aunque la habitación estaba cómoda, pese a que no tenía tapa el lavabo, el ruido de la callé era muy alto y nos dejaba dormir bien. Seguramente tan fácil como escuchábamos las conversaciones también nos escuchaban a nosotros. La llave de combinación no es amigable y la TV es muy difícil de operar y no tiene tv abierta o de cable. Es un lugar caro para lo que se recibe. Lo peor fue el trato del vigilante y encargado Andy Rodríguez. En el buscador de Expedia me decían que había estacionamiento, pero este es en la calle o en estacionamientos cercanos por 5 USD al día. Cuando le pregunté por el estacionamiento exterior, me dijo que no sabía y que el sólo era un vigilante. Que le preguntara a mi buscador algo ridículo de hacer en la noche y que Expedia seguramente ignora. Cuando le dije que los iba a evaluar mal me dijo que estaba bien y en actitud condescendiente me repitió que hiciera lo que quisiera. Le insistí. Misma respuesta. Yo estaba molesto desde el principio y el no hizo más que empeorar las cosas. Me he hospedado en cientos de lugares y nunca vi a una persona encargada tan poco empática e indiferente. Al borde de ser grosero. Poniéndose a la defensiva y desinteresado por mi problemática o mi impresión de él o del lugar. Pasé un muy mal tiempo con él. En definitiva, no recomiendo que se hospeden en un lugar así.
Stayed 2 nights in Aug 2024

10/10 Excellent

Carolina

Liked: Cleanliness, amenities, property conditions & facilities, communication
Sin duda; regresaría a capitalia y lo recomendaría muchísimos; es pequeño el depto; pero tiene todo lo necesario para tener una estancia excelente ; todo es increíble en Capitalia

8/10 Good

Ana

Stayed 4 nights in Apr 2024

8/10 Good

Blanca P

Liked: Cleanliness, room comfort, communication
El lugar está muy lindo , la ubicación perfecta , muy limpio , buenas sabanas y toallas , la atención del chico en recepción muy amable , faltó el agua pero de inmediato lo solucionaron.
Stayed 2 nights in Apr 2024