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Pacific Sands Apartments

Stylish beach retreat with outdoor pool

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Living room
Outdoor pool
Exterior
Room
Dining

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Barbecue grill
  • Parking included
  • Outdoor space
  • Laundry
S$150
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View in a map
  • Place, Harrup Park
  • Place, Caneland Central
  • Place, Mackay Base Hospital
  • Airport, Mackay, QLD (MKY)

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View all photos for Apartment, 1 Bedroom

Living room

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 667 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

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Room

Apartment, 2 Bedrooms

  • 764 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for King Executive Room with Balcony

Room

King Executive Room with Balcony

  • 452 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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Room

King Room Studio

  • 430 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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Room

Executive Studio

  • 430 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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Room

Executive Apartment, 2 Bedrooms

  • 75 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 3 Bedrooms (Interconnecting)

Room

Apartment, 3 Bedrooms (Interconnecting)

  • 3 bedrooms
  • River view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms (Interconnecting)

Room

Apartment, 2 Bedrooms (Interconnecting)

  • 2 bedrooms
  • River view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Mackay

Located in East Mackay, a neighbourhood in Mackay, Pacific Sands Apartments is near the airport and near the beach. Mackay Marina Village & Shipyard and Northern Beaches Bowls Club are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Caneland Central and Mount Pleasant Shopping Centre. Don't miss out on a visit to Bluewater Lagoon. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails.
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What's nearby

  • Harrup Park - 5 min drive - 2.3 km
  • Caneland Central - 6 min drive - 3.3 km
  • Bluewater Lagoon - 6 min drive - 3.3 km
  • Mackay Base Hospital - 11 min drive - 7.4 km
  • Mackay Marina Village & Shipyard - 12 min drive - 8.9 km

Getting around

  • Mackay Station - 9 min drive
  • Mackay, QLD (MKY) - 9 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Mojos - ‬3 min drive
  • ‪Metropolitan Hotel - ‬2 min drive
  • ‪The Coffee Club - ‬3 min drive
  • ‪Burger Urge - ‬3 min drive

About this property

Pacific Sands Apartments

Stylish beach retreat with outdoor pool
Guests at this beach aparthotel will appreciate convenient on-site amenities such as barbecue grills and a picnic area. Each apartment features a kitchen with a microwave, plus free WiFi and a Smart TV with digital channels. A TV, a coffee/tea maker and a ceiling fan are among the other amenities available to guests. Weekly housekeeping is available.
Pacific Sands Apartments offers 51 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Accommodation at this 4.5-star aparthotel has kitchens with microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 32-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Amenities

Pool
Kitchen
Parking included
Free WiFi
Air conditioning
Laundry

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3.52 per cent for credit card payments
The front desk is open from Monday to Friday (8:00 AM to 5:00 PM), Saturday to Saturday (9:00 AM to 5:00 PM) and Sunday to Sunday (9:00 AM to 5:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property is not suitable for guests who are required to quarantine, due to the property's communal areas.

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 150.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3.52 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Pacific Sands Apartments have a pool?

Yes, this property has an outdoor pool.

Is Pacific Sands Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pacific Sands Apartments?

Self-parking is free at this property.

What time is check-in at Pacific Sands Apartments?

Check-in start time: 2:00 PM; check-in end time: 5 PM.

What time is check-out at Pacific Sands Apartments?

Checkout is at 10 AM. Late checkout is available for a fee (subject to availability).

Where is Pacific Sands Apartments located?

Located in East Mackay, this luxury aparthotel is within 3 mi (5 km) of Harrup Park, Mackay Enertainment and Convention Centre and Bluewater Lagoon. Caneland Central and Mackay Base Hospital are also within 6 mi (10 km).

Pacific Sands Apartments Reviews

Reviews

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
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Rating 10 - Excellent. 192 out of 445 reviews
Rating 8 - Good. 151 out of 445 reviews
Rating 6 - Okay. 63 out of 445 reviews
Rating 4 - Poor. 23 out of 445 reviews
Rating 2 - Terrible. 16 out of 445 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

8.4/10

Communication

Reviews

10/10 Excellent

Brady

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent place to stay, well maintained, clean, tidy and quiet
Stayed 2 nights in Aug 2024

10/10 Excellent

Judith

Liked: Cleanliness, property conditions & facilities, communication
Very convenient place to stay as close to airport and to Mackay city centre.
Stayed 5 nights in Aug 2024

6/10 Okay

Verified traveller

Over priced for a standard room

Nice quiet neighbour hood. Pretty clean but not spotless Only two pillows and no spare blanket Fabric headboard which grosses me out Smelt of old man and beer .. luckily I had room spray. Advertised as sea view but looked into the city
Stayed 1 night in Aug 2025

10/10 Excellent

Genette

Liked: Cleanliness, amenities, property conditions & facilities, communication
I found that the reception is to I met with at the property was very accommodating and explained everything with clear detail it was a pleasure to have stayed
Stayed 1 night in Feb 2025

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities, communication
Comfortable and modern
Stayed 2 nights in Jun 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities, communication
Close to most shops etc but still private, and quiet
Stayed 1 night in Jul 2022

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities, communication
Will for sure be back.

8/10 Good

Verified traveller

Liked: Room comfort
A decent place to stay, could do with some basic maintenance
Stayed 3 nights in Oct 2022

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful rooms. Beautiful bathrooms. Clean. Comfortable big bed. Only stayed one night so didn’t check out the pool ( not sure if there was one) but it was very well priced for a lovely place
Stayed 1 night in Aug 2022

8/10 Good

Christopher

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was close to work for me and close to go fishing. Staff were all great! I was missing a frying pan, but when i advised them i got one straight away.
Stayed 5 nights in Nov 2023

6/10 Okay

Jaana

Liked: Property conditions & facilities, communication
Disliked: Cleanliness
Room was great few stains on carpet and bed. The thing that made it awful was that the room stank of cigarettes and alcohol coming from the other room. it was so bad it burnt my nostrils and I had a horrible sleep. I was very busy while I was in town so didn’t have a chance to talk to staff for a new room or for a refund so I could go somewhere else. It’s like the air is connected somehow cause the bathroom was the worst in the morning and the alcove you walk in first that joined two apartments. Lounge worse at night. I emailed them and let them know but I had to go to my meeting and had to leave town for a 4hour drive home the same day. I never heard back from them.
Stayed 1 night in Jul 2025

8/10 Good

Kirsty

Liked: Amenities, property conditions & facilities, communication
Complex is nice, staff are lively. My particular room - door needs adjusting so it will close without force, bedhead and carpet need a good shampoo clean, accessory pillows on bed need replacing.
Stayed 2 nights in Mar 2023

6/10 Okay

alan

Liked: Communication
Not cleaned well and not enough utensils
Stayed 5 nights in Dec 2023

2/10 Terrible

ColinParawan

Liked: Communication
Disliked: Cleanliness, room comfort

Totally disappointed....

The curtains had traces of mold. The washing machine was not cleaned, the dryer contained towels left by the cleaning staff. There were cobwebs at the base of the dishwasher in the kitchen area. Pillows in second bedroom had unknown white marks/stains on them. Several surfaces had dirty marks. EG Doors and walls. I used this property several years ago but due to the state of the room, family and I will not be returning. This was reported to reception but have not been contacted by property management and therefore i expect they have little care for their guests.
Stayed 1 night in Aug 2024

6/10 Okay

Dennis

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities, communication
Upon arrival the front desk did not tell me any information just gave me the keys and sent me on my way I had to ask about every little detail which should have been provided welcoming me. I had no aircon for four days, when I called up about this issue they were not very accommodating and said they would not know when it will be fixed. Was fixed on last day however, communication was poor and I was not aware till before I checked out.
Stayed 5 nights in Apr 2024

8/10 Good

Steve

Liked: Cleanliness, amenities, property conditions & facilities, communication
Overall nice stay. Location is excellent out of the main city and close to the beaches. Good base for exploring what the area has to offer.
Stayed 3 nights in Jul 2025

6/10 Okay

Emma

The elevator stopped working and we were in the top story. Dust on the top of doors.
Stayed 1 night in Apr 2025

8/10 Good

David

Liked: Cleanliness, communication
Apartment was fine, heavily used though and some things were wornout or broken ( no knob on the ceiling fan switch, one window wouldn't close properly). But the staff were very friendly and the area was very quiet.
Stayed 6 nights in Mar 2025

8/10 Good

Adrian

Liked: Cleanliness, amenities, communication
Everything was fine
Stayed 1 night in Oct 2024

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff were amazing very polite abd professional. Not enough close by eateries or bars.
Stayed 7 nights in Sep 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness
Property has potential but it's lack of cleaning and maintenance let's it down. This accommodation seems to be mostly shift workers short term stays with some residential, not for holidays. We tried to modify stay by moving back one day, Pacific Sands said no problem but we had to get Wotif to put it through. Wotif then made a big deal about it and claimed Pacific Sands would not respond so we either lost a nights stay or had to pay a large fee for the change. Upon arrival the reception at Pacific Sands had received nothing from Wotif and happily moved our dates by one day. A big thank you to the reception for doing that. We haven't used Wotif for some time and won't be using them again
Stayed 4 nights in Sep 2024

8/10 Good

Miller

Liked: Cleanliness, amenities, property conditions & facilities, communication
The beds are too soft.
Stayed 1 night in Sep 2024

10/10 Excellent

wayne

Liked: Property conditions & facilities, communication
Quiet location
Stayed 2 nights in Aug 2024

4/10 Poor

Alice

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities, communication
Very dirty! The carpet had stains all over it and there was lots of dust. The walls need a repaint too!
Stayed 2 nights in Aug 2024

2/10 Terrible

Keith

Disliked: Cleanliness, amenities, property conditions & facilities, communication
I got in late and the doors were locked so I was unable to check in to my room. I ended up having to go to a different hotel even though I had already paid for this one.
Stayed 1 night in Aug 2024