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TOYOKO INN PHNOM PENH

Hotel with a restaurant, near Riverside

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Front of property
Front of property
Room
Dining
View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Restaurant

Explore the area

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No.11, Koh Pich Road (No.78), Sangkat Tonle Bassac, Phnom Penh
  • Place, NagaWorld Casino
    ‪7 min walk‬
  • Place, Riverside
    ‪15 min walk‬
  • Place, Royal Palace
    ‪17 min walk‬
  • Airport, Techo Intl. Airport (KTI)
    ‪27 min drive‬

Rooms & beds

Spaces

Kitchenette
Number of living rooms
Price is avg per night

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About the area

Phnom Penh

Located in Phnom Penh, TOYOKO INN PHNOM PENH is in the city centre. Independence Monument and Royal Palace are notable landmarks, and travellers looking to shop may want to visit Central Market and Phnom Penh Night Market. Riverside and Silver Pagoda are two other places to visit that come recommended.

What's nearby

  • AEON Mall - 7 min walk - 0.6 km
  • NagaWorld Casino - 7 min walk - 0.6 km
  • Riverside - 15 min walk - 1.3 km
  • Independence Monument - 17 min walk - 1.5 km
  • Royal Palace - 17 min walk - 1.5 km

Getting around

  • Phnom Penh Railway Station - 13 min drive
  • Techo Intl. Airport (KTI) - 46 min drive

Restaurants

  • ‪La Vida Sky Bar - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪金街地产 - ‬4 min walk
  • ‪金边桑拿会所张涛V信zt050597 - ‬1 min walk
  • ‪浅水湾国际水疗会所【啊志】 - ‬3 min walk

About this property

TOYOKO INN PHNOM PENH

Hotel with a restaurant, near Riverside
This hotel features a restaurant, a bar/lounge and a conference centre. Other amenities include a microwave in a common area, dry cleaning and laundry facilities.
TOYOKO INN PHNOM PENH offers 328 air-conditioned accommodations with complimentary slippers and a hairdryer. Business-friendly amenities include desks, safes and telephones. Bathrooms include a combined bath/shower unit, bidets and complimentary toiletries. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Amenities

Restaurant
Air conditioning
Business services
Bar
Laundry
Housekeeping

House Rules

Check in after 4 PM
Minimum age to rent: 18
Check out before 10 AM
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Pets

No pets allowed, service animals permitted
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Smoking

Smoking allowed: in designated areas

Important information

Optional extras

  • Airport shuttle fee: USD 12 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

Frequently asked questions

Is TOYOKO INN PHNOM PENH pet-friendly?

No, only service animals are welcome at the property.

How much is parking at TOYOKO INN PHNOM PENH?

Limited spots are available.

What time is check-in at TOYOKO INN PHNOM PENH?

Check-in start time: 4 PM; check-in end time: 10 PM. After-hours check-in is not available.

What time is check-out at TOYOKO INN PHNOM PENH?

Checkout is at 10 AM.

Does TOYOKO INN PHNOM PENH provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 12 per vehicle applies.

Where is TOYOKO INN PHNOM PENH located?

Located in Chamkar Mon, this hotel is within 1 mi (2 km) of Riverside, Independence Monument and Royal Palace. Silver Pagoda and National Museum of Cambodia are also within 2 mi (3 km).

Reviews

TOYOKO INN PHNOM PENH Reviews

7.8

Good

8.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities
Rating 10 - Excellent. 39 out of 135 reviews
Rating 8 - Good. 54 out of 135 reviews
Rating 6 - Okay. 29 out of 135 reviews
Rating 4 - Poor. 9 out of 135 reviews
Rating 2 - Terrible. 4 out of 135 reviews

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
朝食に白米が食べられるというクチコミを見てこちらに決めました。 コロナの影響でお客さんが少ないでしょうし仕方ないのかもですが、楽しみにしていた朝食が冷たいパンとソーセージ、目玉焼きがto go boxに入れられており、トースターはおろか、塩コショウやケチャップ等もないと言われ、このホテルにした意味が半分はなくなりました。 冷蔵庫はありますが温度調節のつまみが取れており回せず、結局冷える事なく利用できませんでしたし、時計の電池も切れたまま放置され意味がなかったです。 とはいえカンボジア在住の私には、半年ぶりの湯船はありがたかったですし、お部屋は清潔でした。
Stayed 1 night in Sep 2020

8/10 Good

むっきー, 日本、京都

Liked: Cleanliness, staff & service, property conditions & facilities
シャワーのお湯の調整が、少し残念でした？！…>_<… お水を別料金で買ったのですが、部屋に入れておいてくれて助かりました！(๑˃̵ᴗ˂̵)
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
シャワー🚿のお湯が出たり出なかったり、
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfort Not far away from exhibition This is good hotel around Koh Petch, Cambodia
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
エレベーターや朝食会場のキャパシティが明らかに足りていない。
Stayed 2 nights in Nov 2019

10/10 Excellent

CHUN KUO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

物超所值的飯店

很棒的飯店，大廳接待有禮貌，還有機場接送，地點也很棒，早餐好吃，唯一小缺點就是房間小了點，但不影響整體評價。向大家推薦
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
部屋が狭いです。仕方ないですね。
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room , Clean and convention. Good hotel. Location wise it's near Aeon Mall (5 min walk)
Stayed 5 nights in Sep 2019

8/10 Good

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

超值飯店

飯店人員服務親切及到位, 是出差人士最佳的選擇!
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Cbjktfoitfggjiuwyehebe eejdhdjsjejd d djsksjsjdjvdgsgue e shsjsidjdjdjdjdb
Stayed 2 nights in Jul 2019

8/10 Good

yoyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
日本の東横インそのもので、日本人にとってはとても安心感があります。清潔で居心地が良い。フロントスタッフは日本語が話せなかったのが、あら？と思った。
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
日系ビジネスホテルです、ｼﾝｸﾞﾙは狭く、ﾀﾞﾌﾞﾙは無駄に広いけど…まあまあです。
Stayed 2 nights in May 2019

2/10 Terrible

Irene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel I have ever stayed

The hotel has the worst customer service. Upon arrival at about 3.30pm, we were told that check in time is 4pm and check out is 10am, strictly no extension unless we are club members. We were told to hang around the lobby till 4pm, very inflexible. When we request for 1 extra towel, we were told it is chargeable as 1 guest is entitled to 1 towel per day. The next day when we got back to the hotel, we noticed that the hand towels were not changed as one of the towels was damped. I called for a change of towels but was told to pick up from the front desk myself. At the front desk, the receptionist said that housekeeping has complained that we put our skincare and cosmetic on one of the hand towels, if there is stain, we will be charged upon check out. This was really annoying. When I asked why the towels were not changed, she said they were still clean, no need to change. This was so contradicting. How do they determine if the towels are dirty enough to change? When there is stains? And we are charged for stains!!! Not only towels were not changed, the cups we used were not washed, toilet rolls and tissue were not replenished. When we asked for toilet rolls, we were told to wait till housekeeping make up our room to replenish. We have to insist that we get the toilet rolls. I wonder what does the housekeeping do everyday. We stayed on a non-smoking floor but the corridor smell of cigarette and saw cigarette butt on the floor. Our 3 nights stay was very unpleasant.
Stayed 3 nights in Apr 2019

8/10 Good

chungyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

房間很乾淨清潔

住宿的地點在市中心, 要吃東西都很方便, 房間不大, 但就是日式的, 很乾淨清潔
Stayed 1 night in Mar 2019

8/10 Good

WEI HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good hitel

Hotel are clean N staff kind helpful good value for the money
Stayed 1 night in Apr 2019

10/10 Excellent

Narisara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
โรงแรมดี ห้องเล็กไปนิดคะ แต่ไม่ค่อยได้อยู่ที่ห้องมากนักก็ถือว่าคุ้มค่าค่ะ มีรถ shuttle bus​ไปส่งบริเวณใกล้ๆโดยไม่คิดเงิน บริการดี สะอาด มีรถแท็กซี่เรียกได้หน้าโรงแรม อยู่ไม่ไกลจากอิออนสาขาแรก เดินไปซื้อของทานได้คะ อาหารเช้าอร่อยและมีกลิ่นอายของความเป็นญี่ปุ่นค่ะ
Stayed 5 nights in Jan 2019

4/10 Poor

K

Disliked: Cleanliness, staff & service, property conditions & facilities
日本国内はよく利用するので比べるとやはり現地スタッフ教育を徹底すべきだと思いました。日本人には厳しい品質だと思うし現地の同等金額のホテルと比べても劣る部分が多々有ると思います。まず施設は清潔ですがスタッフが不潔で汗臭さなどが廊下などの共用部分にいつまでも残っており挙げ句の果ては匂いの元の人間が奥まった共用部分の床で寝てましたよ？23階のバーに金曜日21時くらいに行くと客が1人も居らず男性スタッフが2人ソファーで寝てましたよ？フードも日本の味には程遠く不味いですが日本人が管理しているのでしょうか？これではまた宿泊したいとは到底少なくとも私には思えません！言っておきますが私は神経質ではないですし色々な国にも行きますが本当にここの品質は不快でした！
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
日本国内はよく利用しているので飛行機が深夜便の為帰国最終日に2泊取って2泊目は夕方まで利用しました。良い点はバスタブがある事と朝食のレストランが23階で眺望が昼夜共に大変良い事です。悪い点はやはり現地スタッフですね〜施設は日本そのままですが私の部屋の側にリネン室？が有り廊下中が汗臭く不快になるような人が大声でウロウロして日中は奥まった所で寝てましたしまた臭いので本当に不快でした！また金曜日の夜21時頃レストランに行くと客は無しで2人スタッフがソファで寝ており慌てて起きてまして日本式カレーがあるので注文しましたが薄めたような何とも残念な味で全く日本の味とは程遠かったです！もっと管理教育をしないと日本人は利用しなくなるんじゃないでしょうか？あとシャワーが全く熱くならず浴槽に浸かる事も出来ませんでした！方のホテルと比べても値段、品質、立地もあまり良いとは言えません！日本人の皆さんの参考になればと思います。
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Small room and check in time is too late and check out time is too early!! . I will never stay in the location again.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
日本語が話せるスタッフがいて、１人旅で初めてのカンボジア旅行の私には心強かったです。
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
日本語が話せるスタッフがいて、初めてで１人旅のカンボジアの私には心強かったです。 日本にいるような安心感で、ゆっくりすごせました！
Stayed 2 nights in Feb 2019

6/10 Okay

Ping Man

Liked: Cleanliness

可以接受

早餐不好吃。
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
レストランが休みの日は明記してほしい。 何も書いてないので行ったら休みなのはガッカリ！
Stayed 2 nights in Feb 2019

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and warm, not far from exhibition hall I can sleep well and good service. :)
Stayed 5 nights in Jan 2019

10/10 Excellent

Tomoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

リーズタブルな料金で居心地の良いホテル

2年前にも泊まりましたが、スタッフの対応や部屋の状態は良くなっていました。 朝ごはんは美味しかったですし、十分に清潔なお部屋、WIFIなどに感謝してます。また利用します。
Stayed 2 nights in Jan 2019