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Acanto Playa del Carmen, Trademark Collection by Wyndham

Colonial aparthotel with free breakfast and spa services

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Photo gallery for Acanto Playa del Carmen, Trademark Collection by Wyndham

Room
Room
Room
Private kitchen
Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Room service
  • Housekeeping
  • Pool
  • Spa
The current price is S$181
includes taxes & fees
8 May - 9 May

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪1 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪16 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪17 min walk‬

Choose your unit

View all photos for Superior Suite, 2 Bedrooms (Penthouse)

Room

Superior Suite, 2 Bedrooms (Penthouse)

  • 65 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

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Room

Suite, 2 Bedrooms

  • 93 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 3 Bedrooms

Room

Suite, 3 Bedrooms

  • 111 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Superior Suite, 3 Bedrooms (Penthouse)

Room

Superior Suite, 3 Bedrooms (Penthouse)

  • 111 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 Bedroom

Room

Suite, 1 Bedroom

  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Ocean View (Penthouse)

Room

Superior Suite, 1 Bedroom, Ocean View (Penthouse)

  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio Suite (Penthouse)

Room

Superior Studio Suite (Penthouse)

  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Master)

Room

Suite, 2 Bedrooms (Master)

  • 65 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 Bedroom (Master)

Room

Suite, 1 Bedroom (Master)

  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Acanto Playa del Carmen, Trademark Collection by Wyndham is on the Strip and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth exploring if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Playa del Carmen Main Beach and Quinta Avenida are two other places to visit that come recommended. Discover the area's water adventures with kayaking, scuba diving and snorkelling nearby, or enjoy the great outdoors with horse riding.

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km
  • Playacar Golf Club - 5 min drive - 2.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬2 min walk
  • ‪Aldea Corazón - ‬2 min walk

About this property

Acanto Playa del Carmen, Trademark Collection by Wyndham

Colonial aparthotel with free breakfast and spa services
This smoke-free aparthotel features an outdoor pool, a coffee shop/cafe and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, massage/treatment rooms, conference space and concierge services are on-site. Each apartment offers comforts like a pillowtop bed and Egyptian cotton sheets, plus free WiFi and a flat-screen TV with cable channels. 3 bathrooms, room service and free international calls are among the other amenities available to guests. Change of towels is available on request.
Acanto Playa del Carmen, Trademark Collection by Wyndham offers 29 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 40-inch flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Amenities

Pool
Breakfast included
Pet-friendly
Parking included
Free WiFi
Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and bus station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 100.00, per pet, per week, plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 5 kg per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 55.0 per stay.
Cots (infant beds) are available for USD 55.0 per stay

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 196 per vehicle (return, maximum occupancy 7)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 100.00 per pet, per week
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 55.0 per stay
  • Rollaway bed fee: USD 55.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Acanto Playa del Carmen, Trademark Collection by Wyndham have a pool?

Yes, this property has an outdoor pool.

Is Acanto Playa del Carmen, Trademark Collection by Wyndham pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 5 kg per pet. There's a deposit of USD 250 per stay and a fee of USD 100.00 per pet, per week. Service animals are exempt from fees.

How much is parking at Acanto Playa del Carmen, Trademark Collection by Wyndham?

Self-parking is free at this property.

What time is check-in at Acanto Playa del Carmen, Trademark Collection by Wyndham?

Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of USD 25 (subject to availability).

What time is check-out at Acanto Playa del Carmen, Trademark Collection by Wyndham?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Does Acanto Playa del Carmen, Trademark Collection by Wyndham provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 196 per vehicle applies.

Where is Acanto Playa del Carmen, Trademark Collection by Wyndham located?

This family-friendly Playa del Carmen aparthotel is located on the Strip, just steps away from Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 3 mi (5 km).

Acanto Playa del Carmen, Trademark Collection by Wyndham Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 229 out of 392 reviews
Rating 8 - Good. 117 out of 392 reviews
Rating 6 - Okay. 27 out of 392 reviews
Rating 4 - Poor. 11 out of 392 reviews
Rating 2 - Terrible. 8 out of 392 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

9.4/10

Communication

Reviews

10/10 Excellent

Hui Ling

Liked: Cleanliness, room comfort, communication
Amazing stay. Niguel was extremely kind and helpful.hotel is very close to shop and restaurant.5 minutes walk to the beach.We really enjoyed our 4 nights stay in the hotel
Stayed 4 nights in Jan 2025

10/10 Excellent

Manuel

Liked: Cleanliness, room comfort, communication
Stayed 3 nights in Jan 2025

10/10 Excellent

Carlos Orlando

Liked: Cleanliness, property conditions & facilities, communication
Located in the heart of the action. Lots of restaurants and shops. Hotel is well maintained and house keeping does an excellent job. Friendly staff at the front desk. Shout out to Miguel for his happy and friendly attitude. His continental breakfasts are the best. The freshest fruits and different breakfast items are set up daily.
Stayed 4 nights in Jan 2025

10/10 Excellent

Nathalie Marie Kate

Liked: Cleanliness, property conditions & facilities, communication
Nice property in center of town with very friendly staff. Easy 5min walk to the beach and 1min from 5th avenue. Rooms were spacious and clean, but some appliances were dated.

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect location to everything! Ocean views we loved our penthouse! Private garage locked parking as well! Definitely will be back!
Stayed 1 night in Dec 2024

10/10 Excellent

RODRIGO

Liked: Cleanliness, room comfort, communication

Mais que um hotel, um excelente apartamento!

Mais que um hotel, é um apartamento! muito aconchegante, bem localizado, staff muito atencioso. Minha única ressalva é que pelas fotos parece estar na frente da praia, mas está a um quarteirão, mas tem convenio com um clube de praia. Muito recomendável se você gosta de caminhar, passear pela quinta avenida!
Stayed 2 nights in Nov 2024

10/10 Excellent

Jimmy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice property in a great central location near the beach, dining, and shopping
Stayed 3 nights in Nov 2024

6/10 Okay

Voigt

Liked: Cleanliness, communication
Stayed 7 nights in Nov 2024

10/10 Excellent

Dianne

Liked: Property conditions & facilities
Love the Acantos
Stayed 2 nights in Nov 2024

10/10 Excellent

irving

Liked: Cleanliness, amenities, property conditions & facilities, communication
The overnight concierge/doorman was awesome.
Stayed 1 night in Oct 2024

10/10 Excellent

Mayra L

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendliness and safety were highly appreciated.
Stayed 4 nights in Oct 2024

10/10 Excellent

Katherine

Liked: Cleanliness, property conditions & facilities, communication
This was the perfect stay! We came for my daughter’s 18th birthday. The condo was perfect for the six of us. The option for the 3 bedroom 3 bathroom was exactly what we needed. The hotel staff was beyond professional and accommodating, they were incredible!! A wonderful change from the all inclusive scene, we enjoyed walking 5th Ave, exploring the town and even some time at a beach club. We will definitely return❤️
Stayed 3 nights in Sep 2024

8/10 Good

Yanira

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location is very good. There’s lots of eating options nearby and lots of walkable shopping. The area is mostly quiet and it’s safe at night. We enjoyed our stay and enjoyed the large room we had.
Stayed 7 nights in Aug 2024

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was wonderful very clean and quiet! Safe area, close to everything!
Stayed 2 nights in Aug 2024

8/10 Good

Anna

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
La atención fue buena pero hubiéramos deseado que alguien pudiera ayudarnos con maletas y demás.
Stayed 1 night in Aug 2024

10/10 Excellent

Nelson

Liked: Cleanliness, amenities, property conditions & facilities, communication
This unique property is beautiful with typical Mexican flavor. It is also located in the heart of the shopping "La Quinta" street. Staff is friendly and specially the night staff, Miguel. He is pleasant and can provide any information you need. There is a secure bank ATM that you can get Mexican pesos around the corner from the Hotel. Our room suit was awesome and clean with new refrigerator and freezer. Microwave and stove. Air conditioner was perfect and crispy cold. Loved the ambiance and the terrace that oversees the ocean. I love this place and will return again. As for beaches need to go to El Canto Private Beach. Super clean, food service and beaches are absolutely clean. However, there is a cost $1000 Mpesos and return back to you $350 Mpesos credit for food or drinks. We will be back.
Stayed 5 nights in Aug 2024

10/10 Excellent

Claude

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice Place
Stayed 6 nights in Jul 2024

8/10 Good

ebelia

Liked: Cleanliness, communication
We had to tell them to fix a couple of things. Miguel is a good guy he helped us out with everything and fixed the things that needed fixing. Other than that it was a beautiful place to stay at. Right by stores beach restaurants.
Stayed 4 nights in Jul 2024

10/10 Excellent

Brenda

Liked: Cleanliness, property conditions & facilities, communication
Stayed 3 nights in Jul 2024

4/10 Poor

Cameron

Disliked: Cleanliness
Stayed in a suite. It was very accommodating. However, nobody cleaned our room until Thursday. (We were there M-F). We had to ask 3 times to get new towels. They seemed understaffed. The area was safe. Lots of great shopping.
Stayed 4 nights in Jul 2024

6/10 Okay

James

Hotel located on side street but quiet. A little tired but the help was excellent friendly and very helpful. A 10 to 15 minute walk to an area that had a beach without all the seaweed.
Stayed 3 nights in Jul 2024

10/10 Excellent

Rodney

Liked: Cleanliness, amenities, property conditions & facilities, communication
Has an aApt feel staff was very informative and attentive to our request
Stayed 3 nights in Jun 2024

8/10 Good

Deborah

Liked: Cleanliness, property conditions & facilities, communication
Steps to 5th avenue yet quaint and quiet. Nicely furnished rooms, friendly staff, close to beach. I would recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

ANUJA

Liked: Cleanliness, amenities, property conditions & facilities, communication
An unforgettable stay at the Acanto Playa Del Carmen Hotel! Impeccable service, from check-in to check-out. The room was spacious, clean, and beautifully decorated. The amenities were top-notch, especially the stunning terrace view from the top floor. Plenty of dining options within a few meters of walk and the options were diverse and delicious. Can't wait to return!"
Stayed 8 nights in Jun 2024

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities, communication
As usual, the Acanto staff and property were awesome!
Stayed 7 nights in May 2024