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Grand Palladium Riviera Resort & Spa

Luxury property on the beach, with 9 outdoor pools

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Photo gallery for Grand Palladium Riviera Resort & Spa

Sports bar
Restaurant
Buffet
Chapel
Spa

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Hot tub
  • Barbecue grill
  • Room service

Explore the area

Map
Caretera Chetumal-Puerto Juarez, km. 256-100, Kantenah, QROO, 77710
  • Akumal Beach
    ‪7 min drive‬
  • Yal-ku Lagoon
    ‪10 min drive‬
  • Half Moon Bay
    ‪10 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪79 min drive‬

Rooms & beds

Spaces

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About the area

Kantenah

Located in Kantenah, Grand Palladium Riviera Resort & Spa is on a private beach. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Akumal Beach and Half Moon Bay. Travelling with kids? Consider Akumal Ecological Center and El Toh Ecopark. Discover the area's water adventures with nearby boat tours, or enjoy the great outdoors with hiking/biking trails.

What's nearby

  • Akumal Beach - 7 min drive - 7.5 km
  • Xpu-ha Beach - 9 min drive - 9.2 km
  • Riviera Maya Golf Club - 9 min drive - 11.0 km
  • Yal-ku Lagoon - 10 min drive - 5.7 km
  • Half Moon Bay - 10 min drive - 9.2 km

Getting around

  • Tulum Intl. Airport (TQO) - 67 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬4 min drive
  • ‪Guacamayas Bar - ‬8 min drive
  • ‪Mezcal Lobby Bar - ‬10 min drive
  • ‪Beach Bbq - ‬8 min drive
  • ‪Lobby Bar White Sand - ‬2 min drive

About this property

Grand Palladium Riviera Resort & Spa

Luxury property on the beach, with 9 outdoor pools
Catch some rays on Grand Palladium Riviera Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 14 restaurants.
Grand Palladium Riviera Resort & Spa offers 324 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies. This accommodation is furnished with double sofa beds. Beds feature down duvets. A pillow menu is available. 25-inch plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths, slippers, complimentary toiletries and hairdryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

A private beach and 6 outdoor tennis courts are featured at the property. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zentropia has 16 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Theme parties

Languages

English, French, Spanish

Amenities

Pool
Hot tub
Breakfast included
All-inclusive
Parking included
Free WiFi

House Rules

Minimum age to rent: 18
Check out before noon
default

Pets

No pets allowed
default

Smoking

Smoking allowed: in designated areas

Important information

Optional extras

  • Facilities fee: USD 10 per person, per night and includes use of: sauna; hot tub; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have any lifts
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Grand Palladium Riviera Resort & Spa have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

Is Grand Palladium Riviera Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Palladium Riviera Resort & Spa?

Self-parking is free at this property.

What time is check-out at Grand Palladium Riviera Resort & Spa?

Checkout is at noon.

Are there all-inclusive benefits at Grand Palladium Riviera Resort & Spa?

Yes, the property is all-inclusive. All food and drinks are included, and activities include windsurfing, snorkelling, mini golf and more.

Where is Grand Palladium Riviera Resort & Spa located?

Nestled on the beach, this Kantenah property is within 6 mi (10 km) of Xpu-ha Beach, Tajma Ha Cenote and Ecopark Kantun Chi. Cenote Cristalino and Cenote Azul are also within 6 miles (10 km).

Grand Palladium Riviera Resort & Spa Reviews

Reviews

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 72 out of 154 reviews
Rating 8 - Good. 43 out of 154 reviews
Rating 6 - Okay. 22 out of 154 reviews
Rating 4 - Poor. 11 out of 154 reviews
Rating 2 - Terrible. 6 out of 154 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms, pool, restaurants, bars, sport area were all awesome. Staff was awesome as well.
Stayed 4 nights in Mar 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 6 nights in Jun 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Mandy, Texas

Liked: Cleanliness, staff & service, property conditions & facilities

Our first experience with an all inclusive

Beautiful grounds, friendly staff. Food was good, especially the desserts in the dinner buffet and the pastries at breakfast. There is a tram to transport you around the resort, but we walked everywhere and enjoyed the flora and fauna all along the way. The beach is beautiful with some snorkeling spots. On our first night, the staff left a fruit basket in the room for us to enjoy. On the last night, we were given a bottle of alcohol (though I don't know what kind, as we do not drink). But the gesture was kind. :)
Stayed 4 nights in Jun 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

We checked out the same day.

Our room smelled musty and dirty. Then we moved onto the buffet where the food was inedible. Extremely disappointed and would not recommend staying here.
Stayed 5 nights in Jun 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Okay resort; unlikely to return

The resort setting was beautiful, the pools were fantastic (especially the salt water pool), and the staff were super friendly and helpful. The room was clean and perfectly adequate. There were always plenty of chairs and umbrellas available at the pools and beach. However, the food was really not good at all. The drinks were pretty bad. The kids "waterpark" was not fun, just a few slides, most of which were so slow you didn't even slide down them. The kids club looked so boring and uninviting that the kids never went. We went to one evening show, a pirate show aimed at kids, and it was laughably bad - the out of sync dancers were actually laughing at themselves during the show because it was so ridiculously bad. And there were lots of little annoyances, like the towel shacks were always out of towels.
Stayed 2 nights in Jun 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

VINICIUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4 dias incrivelmente bem vividos

Instalações excelentes, atendimento cordial, opções de alimentações fantásticas, cardápio de bebidas robusto e área de praia digna de um destino caribenho. Mas talvez não fosse tão incrível sem o atendimento do Bar do Lobby do The Royal Suites, Lucy e Antônio, do auge de seus mais de 10 anos de experiência, fazem um trabalho realmente excepcional e elevam sua experiência de lazer ao MÁXIMO! Só tenho a agradecê-los!
Stayed 4 nights in Jun 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Andrea, Idaho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradise

I thought the customer service, amenities, and location were outstanding. I highly recommend this resort! My stay here was one of the best vacations I've ever had!
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Resturant

We were waiting resturant over 2hours. Thereis no reservation at all.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Lana, Sacramento, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort for families!!

We stayed here with our three children and we had a great time! Very close to the beach. A very nice pool for the kids with water slides! The food was great and service was excellent! Will definitely come back!
This review was submitted before 2018 and has not been verified.

6/10 Okay

US Midwesterner

Liked: Cleanliness, room comfort

Good beach, bad transportation and food.

The good: great beach with plenty of chairs, shade, palapas and views of ocean. The room was nice with a door to the bedroom giving us privacy from the TV room and kids fold out bed. 2 TV's--one for us and one for the kids. The jacuzzi bathtub was great, had a spray head so could get sand and major dirt off of kids before bath and they loved it. I liked the coffee pot in the room. The maybe: Lots of wildlife (Coati, Agoutis, squirrels, iguanas, raccoons) but was worried about the spread of disease or even attack due to the large number of animal packs. Rabies????? Many people were feeding the loads of animals hanging around the beach and rooms. Cute but wild animals are dangerous to people. The downright bad: Everyone wants a tip, carry lots of small cash. What a pain. The transportation was impossible. Most is reserved for some sort of time share deal they have going on and they do not have any interest in picking up the regular folks. One driver said to us (2 young kids and we are over 65) "it not too far (it was about a ten minute walk) just walk !!!" We had no choice, so we walked. Forget the boat--it is reserved for the time share folks most of the time. The food looked great but tasted terrible most of the time. I'm not sure why. We are veteran Mexican visitors and generally love the food but not here. For example, the rice must have been on display too long and stirred up to incorporate hard overcooked pieces with the rest. Desserts were OK, not gre
This review was submitted before 2018 and has not been verified.

6/10 Okay

sandra p

Liked: Cleanliness, property conditions & facilities, room comfort
To difficult to reserve the restaurants. For the money paid should be easier to have access to restaurants different from the buffet
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnifico Resort na Riviera Maia

Magnifico Resort-All Includ.Várias piscinas e restaurantes.Praia boa.Piscina de agua salgada,junto ao mar.Muito arborizado.Quartos espaçosos com varanda.Restaurantes muito bons,Variedades de bebidas. Funcionários cordiais. Vale a pena ficar pelo menos 4 dias e conhecer todas as atrações perto Tulum:Ruinas Maias,cenotes e muito mais
This review was submitted before 2018 and has not been verified.

6/10 Okay

Filipe

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Quando cheguei fui colocado em um quarto dentro de uma vila que estava em construção. Foi traumatico. Peças e material de construção ficavam espalhados pelos corredores. Tenho fotos que comprovam isso. Depois nos mudaram para um quarto bom.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Regine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un coin de paradis

Détente totale un vrai tout inclus la gentillesse du personnel l animation et les spectacles le soir les piscines gigantesques les animaux en liberté la jungle à proximité des passerelles très bien entretenues ce qui nous incitait à beaucoup marcher heureusement car la nourriture était excellente ...les installations en nombre transats etc...beaucoup de mal à sortir de l hôtel tellement nous nous y sentions bien ....
This review was submitted before 2018 and has not been verified.

6/10 Okay

maurice, toronto canada

Disliked: Staff & service, property conditions & facilities

Very large facility

Found the resort very large . Food was very good and wait staff very helpful. The front desk not very accommodation and sometimes even rude. Overall experience not bad no need to go back.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Claire

Liked: Staff & service, property conditions & facilities
Wifi was not good , entertainment has been the same for 10 years , had to call to get room Cleaned
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Arik

Liked: Cleanliness, staff & service
Disliked: Room comfort

Not for everyone

Very noisy. Do not expect to be able to go to bed early. Bad food. The only place in Mexico that I got a stomach ache.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful experience!

We are a family of 5 with a 9yo and twins of 5yo. We just wanted to find a nice place to relax with a kids club to leave the kids for few hours a day. This resort totally exceeded our expectations. The room and all the places at the resort were very clean and functional. The resort had a lot to offer (many restaurants, activities, bars and more). All the people working at the resort were nice, helpful and kind. The kids club offered a lot of fun activities to engage kids of all ages; the manager and all the girls working there were amazing!!! My kids never wanted to leave the place!! We had great time there and I recommend 100% this resort!
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Jonathan, Gibraltat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Holiday

Great resort to go to for families.loads to do inresort entertainment team was brilliant.Loads of food and drinks all inclusive.Great beach too and lovely pools.
This review was submitted before 2018 and has not been verified.

8/10 Good

Patricia, Autlán, Jalisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel cerca de mucha diversión

en general es un buen hotel, agradable por sus instalaciones, variedad de comida y eventos artísticos de gran calidad,el único inconveniente, el transporte interior es insuficiente, pero bueno el hotel estaba lleno y desafortunadamente por su ubicación y gran vegetación esta plagado de zancudos, por lo demás excelente
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Nice resort but the beds...

I had a great time at the resort, spent most of my time ar the beach side salt water pool. A handful of the restaurants were less than good, the tapa and Italian restaurants were awful. The Brazilian restaurant was amazing as well as mexican and sea side. Staff was very helpful. The rooms were nice but the beds were the worst.
This review was submitted before 2018 and has not been verified.

8/10 Good

Jose, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
it was a great week. The hotel was nice and everything was easy to get to. La Rocas Bar and the salt water pool were nice and by the room. The food was good and the people were nice and friendly. They were very helpful. We will be going back.
This review was submitted before 2018 and has not been verified.

8/10 Good

Beach Bum, McAllen TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All inclusive on the beach

Great hotel with covered walkways. Has really cool salt water pool with tropical fish swimming in it. Hotel beach borders a reef with lots of places to snorkel. Mini bar in room wasn't the best but you could walk up to a number of bars on the property and get whatever you wanted. Close to Tulum ruins and Xel Ha water park. Good for families or adults only.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!