4/10 Poor
Designer, Singapore
23 Apr, 2018
Disliked: Property conditions & facilities, room comfort
Disappointing experience for the prices charged.
Not sure if it was due to the time of our visit in Milan Design Week, but the basic services such as the air-conditioner in the room and wifi did not work for 3 days. When you are doing business and paying these very high rates during Milan Design Week, you just expect these basic services to be working, but they didn't at this Design Hotel. On the fourth evening they gave us a wifi dongle and offered to change our room as the hotel was booked out prior, but we were leaving the next morning so we declined.
The mini buffet breakfast for the first 3 days was lovely, but after the fourth day you can't help wishing that they would make a change or two for those staying longer.
If you don't like music, best not to stay in the lower floors. Because our air conditioner was not working in our room for 3 nights we had to open the window and the Music from the courtyard was blaring very loudly each night which makes sleep difficult. There is no individual aircon control for each room, it is controlled centrally by the hotel.
Water pressure and lighting in the bathroom is very low, more lighting in the bathroom would be very helpful, especially at night.
They need to sort out these basic service issues and then the overall hotel experience would improve and they could better justify the prices they are charging.
Designer
Stayed 4 nights in Apr 2018