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Tunbridge Wells Retreat

Hotel in Royal Tunbridge Wells with 24-hour front desk and restaurant

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Photo gallery for Tunbridge Wells Retreat

Exterior
Pool
Exterior
Room
Breakfast area

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

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54-57 London Road, Royal Tunbridge Wells, England, TN1 1DS
  • Place, Tunbridge Wells Museum and Art Gallery
    ‪6 min walk‬
  • Place, Pantiles
    ‪6 min walk‬
  • Place, Assembly Hall Theater
    ‪7 min walk‬
  • Airport, London (LGW-Gatwick)
    ‪50 min drive‬

Rooms & beds

Spaces

Number of living rooms
Garden
Price is avg per night

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About the area

Royal Tunbridge Wells

Located in Tunbridge Wells Town Centre, a neighbourhood in Royal Tunbridge Wells, Tunbridge Wells Retreat is near a train station. Salomons Centre and Groombridge Place are local landmarks, and some of the area's attractions include Spa Valley Railway and BowlPlex Tunbridge Wells. Groombridge Railway Station and Wear 'm Out Play Centre are also worth visiting.

What's nearby

  • Calverley Grounds - 4 min walk - 0.4 km
  • Trinity Theatre - 5 min walk - 0.4 km
  • Tunbridge Wells Museum and Art Gallery - 6 min walk - 0.5 km
  • Pantiles - 6 min walk - 0.5 km
  • Assembly Hall Theater - 7 min walk - 0.7 km

Getting around

  • Tunbridge Wells Station - 5 min walk
  • Gatwick Airport (LGW) - 53 min drive

Restaurants

  • ‪Momentum - ‬6 min walk
  • ‪Bengal Brasserie - ‬5 min walk
  • ‪The Bedford - ‬6 min walk
  • ‪Côte - ‬6 min walk
  • ‪Barn - ‬6 min walk

About this property

Tunbridge Wells Retreat

Hotel in Royal Tunbridge Wells with 24-hour front desk and restaurant
This hotel features a restaurant, a bar/lounge and a business centre. WiFi in public areas is free. Additionally, a meeting room, a 24-hour front desk and a garden are on-site.
Tunbridge Wells Retreat offers 40 accommodations with a hairdryer and an iron/ironing board. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Amenities

Free WiFi
Restaurant
Breakfast available
Business services
Bar
Housekeeping

House Rules

Check in after 3 PM
Minimum age to rent: 18
Check out before 11 AM
default

Pets

No pets allowed

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: GBP 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately GBP 9.95 for adults and from GBP 9.95 for children
  • Rollaway bed fee: GBP 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Is Tunbridge Wells Retreat pet-friendly?

No, pets are not allowed at this property.

How much is parking at Tunbridge Wells Retreat?

Limited spots are available. There is free parking nearby.

What time is check-in at Tunbridge Wells Retreat?

Check-in start time: 3 PM; check-in end time: 10 PM. Late check-in is available during limited hours.

What time is check-out at Tunbridge Wells Retreat?

Checkout is at 11 AM.

Where is Tunbridge Wells Retreat located?

Located in Tunbridge Wells Town Centre, this hotel is within a 10-minute walk of Trinity Theatre, Pantiles and Assembly Hall Theater. Calverley Grounds and Tunbridge Wells Museum and Art Gallery are also within 10 minutes. Tunbridge Wells Station is 5 minutes by foot and Tunbridge Wells West Station is 14 minutes.

Reviews

Tunbridge Wells Retreat Reviews

6.8

7.2/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities
Rating 10 - Excellent. 26 out of 207 reviews
Rating 8 - Good. 83 out of 207 reviews
Rating 6 - Okay. 45 out of 207 reviews
Rating 4 - Poor. 38 out of 207 reviews
Rating 2 - Terrible. 15 out of 207 reviews

Reviews

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went to show at Assembly rooms which was close by. Hotel close to town centre and railway station. Lovely room, peaceful area, good breakfast.

4/10 Poor

Barbie

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Dirty

Cleanliness was terrible. Dirty room. Coffee left caked on teaspoon. Plastic fork with dust by bed by radiator. Stained sheets. Yuk. Had to park a distance from hotel. Breakfast was not good either.
Stayed 1 night in Mar 2020

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Honest review

Very poor on all counts we will never return.
Stayed 4 nights in Feb 2020

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reasonable price.

Staff great , breakfast good. Hotel just a little tired.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms were nice enough for a budget hotel but the toilet did not flush, we did not have flannels nor -any mini toiletries you expect to find in a hotel. However, comfy bed and friendly staff!
Stayed 1 night in Feb 2020

4/10 Poor

Nicole

Disliked: Cleanliness, property conditions & facilities

Tired

Fantastic location easy to walk to all the attractions. Unfortunately accommodation quite basic, and our family room was tired, tatty and a bit grubby although the beds were clean and comfortable and the room was very spacious with a separate bunk bedded room for the kids which was perfect. Plastic tea and coffee cups in our room were not great! Again at breakfast!!??
Stayed 1 night in Dec 2019

6/10 Okay

Aaron

Disliked: Cleanliness, property conditions & facilities

A little over priced for what you get.

Reasonable place, basic room, shower was a little mouldy.The mushrooms at breakfast were stone cold.
Stayed 1 night in Dec 2019

8/10 Good

Peter, Deutschland

Liked: Cleanliness, staff & service, amenities
in meinem Zimmer kam am Abend nur sehr heißes Wasser aus der Dusche, am morgen nur kaltes Wasser. Es gab eine schöne Badewanne, aber in der konnte man nicht Duschen, der Hebel zum Umstellen fehlte. Das Zimmer war aber ruhig und angenehm. Das Hotel liegt sehr zentral im Ort und am Bahnhof.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
We really like the bathroom , brand new with unique lighting and with bath and shower separated , overall the room was really spacious an quite definitely we will come back
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
The carpets in the stairwell and landings were very worn and dirty
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Rooms were basic and functional - served a purpose but didn’t go the extra mile. Internal doors were quite heavy and banged a lot behind you and the funny maze of steps made for an interesting trip back to your room!
Stayed 1 night in Dec 2019

8/10 Good

Frankki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was great, I'd asked for a z bed which never showed up, quite a few of our group had not hot water in shower, the water in our shower was boiling and not able to turn it down
Stayed 2 nights in Nov 2019

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. A small issue was dealt with swiftly. Lovely spacious rooms. Would stay again.
Stayed 1 night in Nov 2019

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short visit

Quick flying visit for me so only needed a comfortable quiet room but I got upgraded to a lovely large room. Only downside was it was on the front on the building and traffic was noisy. There was also no soap so I had to use the complimentary shower gel as soap. Staff I encountered were nice especially on check in.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
The staff are brilliant at this hotel. Very helpful, polite and friendly. It’s an old building but has been decorated in a modern style suited to it. It’s bright and tastefully done. The public areas are very clean. The breakfast area is in the conservatory, which is very nice. The full English was hot and cooked well. The down side, the scrambled eggs tasted a bit powdery. The bedrooms are tastefully decorated, clean and are a good size but are starting to look abit tired. The carpet showed old stains. The bathroom was very disappointing, cracked tiles on the floor repaired with sealant, black mould sealant round the sink and shower area. The window’s need replacing as the wood is starting to rot. The bed was extremely comfortable. Tea/coffee facilities are in the room. It could do with electrical sockets by the bed. The hotel is in a good location, not too close to the shops but in easy walking distance. Despite the negatives I would stay here again for one or two nights but no longer unless the bathrooms were sorted out. We were with other people who had better rooms and bathrooms than me.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Some staff were nice some not so much. The room was small but thats fine. All the walls were scuffed, carpet had stains on it the grout in the bathroom was black. The shower was clap cold. I messed around with it for half hour and it was still freezing. There was also no toilet brush The milk for the coffee was also off The iron shorted and burnt my clothes The breakfast was okay. The friends who i was staying with said the dinner was nice too. The parking situation is awful. They should do permits or something. I think thats it all covered. There are better hotels near by. This one is old and tired and needs a full scale revamp. Dont go for jt just because it is the cheapest!
Stayed 2 nights in Oct 2019

8/10 Good

Lynne

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Facilities lacking.

Generally our stay was a good experience. We were disappointed with the general condition of the room, the paintwork was very sad we had no charging facility for the Toothbrush, no surface to put a Toilet Bag, no Coffee Table.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Nothing we liked web site for hotel false advertising carpet filthy, torn dirty net curtains, table insecure, only 2 electrical points for the room mis match cups
Stayed 1 night in Sep 2019

6/10 Okay

Martin, Peterborough

Very basic , ok if you are using it as a base for touring , room is very in need of modernisation , shower and bathroom facilities very tiny , parking for this location is limited .
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Not recommended to stay at current condition

For the price we paid, the quality and the condition of the hotel was pretty poor. The hotel is outdated, it was smelly, the room door to the toilet was not closing anymore, the shower was working poorly and breakfast very limited. Other than this there is free parking in front of the hotel and at walking distance some nice restaurant. Disappointed in hotels.com accepting a hotel in this condition especially for the price we paid. The balance was way off.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location is the best in Tunbridge wells and having certain very good hotels nearby.
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Center of town very run down property . Staff did their best in poor environment.
Stayed 1 night in Aug 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

"Champagne taste beer income" reviews........ :-D

I stay in hotels a LOT. Usually they're covered by work but on this occasion I needed somewhere for personal reasons and had to foot the bill myself. Let me be very clear. This isn't the Ritz, BUT it IS 1. Clean 2. Convenient 3. Staffed by lovely people 4. Comfortable 5. Somewhere where you have everything you need including decent food, a bar and every cuisine you can imagine within five minutes. Too many people on here moaning and groaning about this place - the same kind of ridiculous people that moan about budget airlines when they're paid £13.99 to travel 1000 miles. Champagne taste and beer income fools. To address some of the moaning. 1. My room (29) was comfortable and clean, with a (hurrah!) window which actually open properly to let in fresh air and an excellent shower. 2. There is MORE than ample parking within 50 yards of the hotel. At least 20 spaces. I could see my car parked in the road from the bar. If you're too lazy to walk 100 yards then you need to have a word with yourself. 3. I ate in the bar as I was tired. I had a basic burger and fries with a fried egg. It was well cooked and had plenty of fresh tomato and salad in it. Delicious. Not the Ivy, but again people have millionaire taste and bin man money. 4. The staff were really superb. Young and friendly and happy to do everything to help. Added to which the receptionist in the morning was stunning :-D In short, don't hesitate to book this place if you want somewhere well priced and comfortable.
Stayed 1 night in Sep 2019

6/10 Okay

Michelle, Cornwall

Liked: Cleanliness, staff & service
Aarron on reception was great. Unhappy that my tv didn’t work in my room he swiftly offered me another room. He was very pleasant. Overall the hotel is tired and dated. In the new room the cold water tap in bathroom didn’t work. The large windows let in a lot of noise from the road outside. The cooked breakfast was really poor quality ingredients and not very appetising. Overall nice friendly staff but hotel didn’t quite hit the mark.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely peaceful and welcoming to me and my young son. Particularly nice staff serving breakfast who chatted to him. Room was nice and spacious and comfortable with a good shower. Everything we needed!
Stayed 1 night in Aug 2019