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Aparthotel

Whales Bay Hotel

Family-friendly aparthotel with full-service spa and health club

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Photo gallery for Whales Bay Hotel

Front of property
Outdoor pool
Exterior
Beach/ocean view
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Gym
  • Laundry
  • Kitchen
  • Air conditioning
S$137
includes taxes & fees
16 Nov - 17 Nov

Explore the area

View in a map
  • Place, Batalha Golf Course
  • Place, Antonio Borges Garden
  • Place, Ponta Delgada City Gates
  • Airport, Ponta Delgada (PDL-Joao Paulo II)

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View all photos for Apartment, 1 Bedroom (2 Adults + 2 Children)

Room

Apartment, 1 Bedroom (2 Adults + 2 Children)

  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms (4 Adults + 2 Children)

Extra beds

Apartment, 2 Bedrooms (4 Adults + 2 Children)

  • 861 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Penthouse, 2 Bedrooms (4 Adults + 2 Children)

Room

Penthouse, 2 Bedrooms (4 Adults + 2 Children)

  • 1604 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

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About the area

Ponta Delgada

Located in Ponta Delgada, Whales Bay Hotel is by the sea. Ponta Delgada City Gates and Vista do Rei Viewpoint are notable landmarks, and the area's natural beauty can be seen at Praia do Populo and Lagoa das Sete Cidade. Travelling with kids? Don't miss Antonio Borges Garden.
View more Aparthotels in Ponta DelgadaOpens in a new window

What's nearby

  • Batalha Golf Course - 11 min drive - 6.5 km
  • Antonio Borges Garden - 15 min drive - 13.0 km
  • University of the Azores - 15 min drive - 13.4 km
  • Ponta Delgada Harbour - 16 min drive - 14.2 km
  • Ponta Delgada City Gates - 17 min drive - 13.8 km

Getting around

  • Ponta Delgada (PDL-Joao Paulo II) - 18 min drive

Restaurants

  • ‪Restaurante da Associação Agricola de São Miguel - ‬12 min drive
  • ‪Burger King - ‬15 min drive
  • ‪McDonald's - ‬15 min drive
  • ‪4 Platanos - ‬9 min drive
  • ‪Botequim Açoriano - ‬8 min drive

About this property

Whales Bay Hotel

Family-friendly aparthotel with full-service spa and health club
Along with a full-service spa, this aparthotel has a health club and a steam room. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a seasonal outdoor pool and concierge services are on-site. Each apartment provides a kitchen with a fridge, a stovetop, a microwave and a dishwasher. Conveniences include a sofa bed and a sitting area, and guests will appreciate thoughtful touches, such as an espresso maker and bathrobes. Limited housekeeping is available.
Whales Bay Hotel offers 15 air-conditioned accommodations with espresso makers and a safe. Rooms open to lanais. This individually furnished accommodation has separate sitting areas and includes double sofa beds. LED televisions come with cable channels. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets.

This Ponta Delgada aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a limited basis.

Recreational amenities at the aparthotel include a health club, a steam room and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Wet Zone has 1 treatment room. Services include massages. The spa is equipped with a hot tub. The spa is open daily.

Amenities

Pool
Kitchen
Parking included
Free WiFi
Air conditioning
Laundry

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Wednesday, Thursday, Friday, Saturday and Sunday:
  • Public bath
  • Sauna
  • Hot tub

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

The seasonal pool will be open from 01 May to 31 October
Pool access available from 9:00 AM to 10:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Whales Bay Hotel have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM to 10:30 PM.

Is Whales Bay Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Whales Bay Hotel?

Self-parking is free at this property.

What time is check-in at Whales Bay Hotel?

Check-in start time: 4:00 PM; check-in end time: 11:00 PM.

What time is check-out at Whales Bay Hotel?

Checkout is at 11 AM.

Where is Whales Bay Hotel located?

Located by the sea, this family-friendly aparthotel is within 9 mi (15 km) of Batalha Golf Course, Antonio Borges Garden and Ponta Delgada City Gates. Vista do Rei Viewpoint and Praia do Populo are also within 12 mi (20 km).

Reviews

Whales Bay Hotel Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

9.8/10

Communication
Rating 10 - Excellent. 93 out of 113 reviews
Rating 8 - Good. 14 out of 113 reviews
Rating 6 - Okay. 3 out of 113 reviews
Rating 4 - Poor. 3 out of 113 reviews
Rating 2 - Terrible. 0 out of 113 reviews

Reviews

10/10 Excellent

Anabela Anhanha

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stay in the hotel for two weeks and enjoy every single moment. Nice place very clean. Staff Very polite, courteous, and professional. definitely it’s a place to go back. Enjoy the pool.
Stayed 17 nights in Jul 2025

10/10 Excellent

Michelle

Liked: Amenities, property conditions & facilities
Beautiful property. Clean apartments. Pool is clean and warm. Friendly staff. Kid friendly. Ensure you rent a care if you are at this property.
Stayed 7 nights in Jun 2025

10/10 Excellent

Chad

Liked: Cleanliness, property conditions & facilities, communication
Lovely pool and nice apartment suite
Stayed 1 night in Aug 2024

10/10 Excellent

Vignesh Parakkalam

Liked: Cleanliness, property conditions & facilities, communication
Disliked: Amenities
People are nice
Stayed 8 nights in Mar 2024

10/10 Excellent

Cassandra

Liked: Cleanliness, room comfort, communication

Lovely honeymoon stay

We spent part of our honeymoon trip at the Whales Bay apartment hotel and loved every moment! They even greeted us with special honeymoon decorations in our apartment. This is a lovely location to stay at if you’re looking for apartment style accommodations to be able to do your own cooking while enjoying hotel amenities. We will be back!
Stayed 5 nights in Sep 2023

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities, communication
Nice hotel with a beautiful backdrop in a quiet local neighborhood. The hotel is gated, so it feels safe, and there is plenty of parking. The staff was wonferful - always willing to help any way they could, however the desk is not staffed 24/7, so getting a hold of someone wasnt always possible. The room was spacious and well stocked, however not the most updated/new (coffee maker leaked water, microwave door stuck, ice cune tray was broken, sliding glass door to patio was very hard to open). The property had a lovely view and a nice infinity-style pool, however the other "amenities" were minimal. The gym was very small and some of the machines did not work, there was not an on-site spa as mentioned, and the hot tub and sauna were not working at the time. The only "extra" that was really available was the steam room type area. Overall, the location, view, and staff were lovely (very quiet area without much around - but there is a mercado, gas station, and a couple small local restaurants; not walkable. Ocean views walkable from hotel). The room was certainly sufficient but could use a few upgrades and the amenities were definately lacking compared to what was advertised. All that being said, our experience at Whale's Bay was good and we would stay there again - decent value for the money.
Stayed 5 nights in May 2024

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities, communication
Has air conditioning
Stayed 5 nights in Jul 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff was great, friendly always ready to help. We were with a 2 1/2 year old grandson and he wet his bed and they came and replace the sheets no questions asked. Manager was a great friendly person always asking us if all was well and if we needed anything. We will definetly go back the next time in Sao Miguel.
Stayed 11 nights in Jul 2025

10/10 Excellent

Alireza

Liked: Cleanliness, amenities, property conditions & facilities
We chose this hotel/apartment because it has a fully stocked kitchen, beautiful location near the ocean, free parking, pleasant, and courteous staff and away from the hustle and bustle of downtown and only 10–15 minutes car ride away. there is a supermarket about five minutes drive and a few bars and restaurants around. and on top of it, the daily price is reasonable.
Stayed 14 nights in May 2025

6/10 Okay

Thea

Liked: Amenities
Funktional, gut gelegen, allerdings wenig Charme und etwas heruntergekommen. Die Küche ist gut ausgestattet, es gibt einen großen Balkon sowie Pool und Saunabereich. Das Appartment hat leider null Charme, ist etwas heruntergekommen (abgenutzte Stühle, wo sich die Beschichtung löst, Kalk und Schimmel in der Dusche, kaputter Balkontisch). Das Schlafzimmer hat den Reiz einer Jugendherberge mit zwei getrennten Betten und ebenfalls abgeschrupptem Kopfteil hinter den Betten. Zudem liegt das SZ zum offenen Flur, mab schläft quasi neben dem Aufzug und hört jeden Gast, der sich in der Etage bewegt.
Stayed 7 nights in May 2025

10/10 Excellent

Kay

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved our stay there. So quiet and clean. The staff was so friendly. Would recommend this to anyone!
Stayed 3 nights in May 2025

10/10 Excellent

Jaclyn

Liked: Cleanliness, amenities, property conditions & facilities, communication
We were thrilled with this property for a family of four. The views from the penthouse apartment were incredible. Lots of space, super clean and anything you could need was in the apartment. You need a rental car for this area but it was so peaceful and scenic. Incredible walking trails right outside the complex. We enjoyed the spa amenities and pool every night! I would highly recommend Whales Bay!
Stayed 6 nights in Apr 2025

8/10 Good

Herbert

Liked: Cleanliness, property conditions & facilities, communication
Ein empfehlenswertes Hotel. Apartment mit moderner und großzügiger Ausstattung. Für einen Meerblick sollte jedoch die 3. Etage gewählt werden.
Stayed 7 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room and its amenities were great and everything was very clean. Parking was easy. All the staff were super friendly and communication was always quick and easy with them, before and during the stay. We had casually mentioned to one of them that we were on anniversary, and our last day they sent a gift basket for us as a surprise! Would definitely stay here again.
Stayed 6 nights in Sep 2024

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had the penthouse room 301 and it was fantastic. It was modern, open, clean and bright with ample space. The view was fantastic. The staff were very helpful and accommodating. There are only a couple of walkable food options, but it was worth it. Highly recommend.
Stayed 7 nights in Sep 2024

8/10 Good

Maite

Liked: Cleanliness, amenities, property conditions & facilities, communication
Situado en un lugar muy tranquilo
Stayed 3 nights in Sep 2024

8/10 Good

Elena

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice hotel. I was contacted the night before asking what time we would be checking in. It was agreed that we could check in after 1pm. When arrived at 3pm, the lady at reception said that the check in was from 4pm only. So we didn’t feel very welcome and it took ages to check us in as the lady wasn’t sure if our room was ready or not.
Stayed 2 nights in Aug 2024

10/10 Excellent

madiha

Liked: Cleanliness, property conditions & facilities, communication
Absolutely the best stay we had in Portugal!
Stayed 4 nights in Aug 2024

10/10 Excellent

Christian

Liked: Cleanliness, amenities, property conditions & facilities, communication
The appartment was big, nice, and modern. A car is needed.
Stayed 11 nights in Jul 2024

4/10 Poor

Emanuel

Liked: Cleanliness

Great Grounds/Poor customer support

Though the hotel grounds and apartments were lovely and clean, we didn't feel comfortable or welcomed. At one point were accussed of sharing the hotel pool/hot tub with outside guests and it was not the case at all. Instead of being asked first if it was the ase, it was just assumed without looking at cameras or seeing it for themselves. For that reason we definitely won't use this hotel again. It left a bad taste for us.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ana C

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful property for families. An easy 20 minute drive from the airport, it’s located in a small village. Spacious, clean and modern apartments with a great pool. We loved it!
Stayed 5 nights in Jul 2024

10/10 Excellent

Laura

What an amazing Hotel

From booking to check out the hotel staff were friendly and helpful with all questions. The hotel was clean and so many amazing things to do.
Stayed 1 night in Jul 2024

10/10 Excellent

Noel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nous avons passé 10 jours dans cet hôtel et vraiment il n’y a rien à dire. En règle générale tout est très cher sur Sao Miguel surtout les établissements , hôtels ou maison. Celui-ci au point de vue rapport qualité prix il y a tout sur place avec la piscine et ça vaut la peine. C’est un hôtel qui est central et nous pouvons en 40 minutes ,plus ou moins ,faire toutes les visites qu’il y a d’un côté ou de l’autre. Si je devais retourner Sao Miguel c’est là que je séjournerai
Stayed 7 nights in Jul 2024

10/10 Excellent

Laurence

Liked: Cleanliness, room comfort, communication
Appartements spacieux, calme. Joli parc, piscine à débordement. Mon mari a trouvé le matelas moyennement confortable, mais il a des problèmes de dos. Le réceptionniste prend le temps de répondre à toute nos questions
Stayed 4 nights in Jun 2024

10/10 Excellent

Rime

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful & affordable hotel, nice staff, very clean and calm environment
Stayed 1 night in Jun 2024