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Castello Village Resort

Eco-certified aparthotel with full-service spa and free breakfast

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Photo gallery for Castello Village Resort

Exterior
Exterior
Sports facility
Exterior
Children’s play area – outdoor

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Bar
  • Hot tub
  • Room service
  • Spa
  • Housekeeping
The current price is S$124
includes taxes & fees
11 May - 12 May

Explore the area

Map
Papatheodorou, Sissi, Agios Nikolaos, Crete Island, 72400
  • Sissi Mini Golf
    ‪3 min walk‬
  • Malia Beach
    ‪16 min drive‬
  • Stalis Beach
    ‪16 min drive‬
  • Heraklion (HER-Nikos Kazantzakis)
    ‪30 min drive‬

Choose your unit

View all photos for Double Room Land View

Room

Double Room Land View

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Double Room Sea View

Room

Double Room Sea View

  • 19 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Suite, 1 Bedroom, Sea View

Room

Suite, 1 Bedroom, Sea View

  • 32 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Garden View (or Land View)

Room

Suite, 1 Bedroom, Garden View (or Land View)

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Large Single Sofa Beds OR 1 Double Bed and 2 Single Sofa Beds

View all photos for Suite, 1 Bedroom, Sea View (Open Air Jetted Tub)

Room

Suite, 1 Bedroom, Sea View (Open Air Jetted Tub)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Deluxe Room, Sea View (Open Air Jetted Tub)

Room

Deluxe Room, Sea View (Open Air Jetted Tub)

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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About the area

Agios Nikolaos

Located in Agios Nikolaos, Castello Village Resort is near the beach. While the natural beauty of Malia Beach and Stalis Beach can be enjoyed by anyone, those looking for an activity can explore Port of Hersonissos. Star Beach Water Park and Sissi Mini Golf are also worth visiting. Discover the area's water adventures with scuba diving and windsurfing nearby, or enjoy the great outdoors with horse riding.

What's nearby

  • Sissi Mini Golf - 3 min walk - 0.3 km
  • Palace of Malia - 7 min drive - 6.0 km
  • Potamos Beach - 11 min drive - 6.8 km
  • Malia Beach - 16 min drive - 10.0 km
  • Stalis Beach - 16 min drive - 11.6 km

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 30 min drive

Restaurants

  • ‪Taverna Eva - ‬7 min drive
  • ‪Taverna Kalyva - ‬7 min drive
  • ‪Imperial Lounge - ‬11 min drive
  • ‪Laguna Mediterranean Restaurant - ‬11 min drive
  • ‪Ormos Cafe - ‬5 min walk

About this property

Castello Village Resort

Eco-certified aparthotel with full-service spa and free breakfast
Along with a full-service spa, this aparthotel has a bar/lounge and a poolside bar. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free beach shuttle. Additionally, a snack bar/deli, a sauna and a coffee shop/cafe are on-site. Each apartment offers free WiFi, room service and a TV with satellite channels. A hairdryer, a safe and a phone are among the other amenities that guests will find.
Castello Village Resort offers 147 air-conditioned accommodations with a safe and a hairdryer. Satellite televisions are provided.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

A children's pool, a seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Amenities

Pool
Hot tub
Breakfast included
Parking included
Free WiFi
Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from April to October
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Castello Village Resort have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

Is Castello Village Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Castello Village Resort?

Self-parking is free at this property.

What time is check-in at Castello Village Resort?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Castello Village Resort?

Checkout is at 11:00 AM.

Does Castello Village Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Castello Village Resort located?

Situated near the beach, this spa aparthotel is within a 10-minute walk of Sissi Mini Golf and Boufos. Palm Bay Beach and Avlaki are also within 15 minutes.

Castello Village Resort Reviews

Reviews

7.8

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 11 out of 41 reviews
Rating 8 - Good. 20 out of 41 reviews
Rating 6 - Okay. 6 out of 41 reviews
Rating 4 - Poor. 2 out of 41 reviews
Rating 2 - Terrible. 2 out of 41 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

7.6/10

Communication

Reviews

10/10 Excellent

Joachim

Liked: Cleanliness, amenities, room comfort, communication
Stayed 1 night in Sep 2024

6/10 Okay

Kim

Liked: Cleanliness, communication
Stayed 1 night in Sep 2024

6/10 Okay

Claus

Liked: Cleanliness, room comfort
Vi bookede med havudsigt men fik med hvad vi vil kalde delvis havudsigt og den gratis gave der var reklameret med udeblev også.
Stayed 2 nights in Sep 2024

8/10 Good

massimo

Liked: Amenities, property conditions & facilities, communication
Ambiente accogliente, personale gentile e professionale, cucina buona. Struttura tranquilla adatta a chi cerca una vacanza rilassante. Si consiglia, però, una maggiore attenzione alla pulizia delle camere e soprattutto degli asciugamani forniti.
Stayed 14 nights in Aug 2024

6/10 Okay

Natalia

Disliked: Cleanliness, property conditions & facilities, communication
Hat sich für den Preis nicht gelohnt
Stayed 8 nights in Aug 2024

8/10 Good

Mia

Liked: Property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

6/10 Okay

Serena

Stayed 3 nights in Aug 2023

4/10 Poor

Safia

Disliked: Staff & service, amenities, property conditions & facilities
On est resté 5jours sans eau chaude dans la douche, il a fallu faire un scandale à la réception pour que le problème soit pris au sérieux.
Stayed 11 nights in Jul 2023

6/10 Okay

Sofiane

Bonjour L'hôtel lui-même était bien situé en front de mer (que des rochers en face)par contre pas de plage disponible à proximité il faut marcher au moins 10 à 15 minutes pour trouver la 1 ère plage en ce qui concerne la nourriture c'est vraiment catastrophique pas trop le choix toujours la même chose pas de variété on s'attendait à trouver plusieurs variétés grec mais pas du tout en ce qui concerne la chambre nous avons pris une suite elle était bien
Stayed 9 nights in Jul 2023

8/10 Good

PTJ

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Laureen

Liked: Cleanliness, room comfort
Notre séjour s’est plutôt bien passé. Mais, lors de notre arrivée, les réceptionnistes nous ont dit qu’elles essayeront de nous donner la chambre avant 15h, nous avons attendu jusqu’à 15h. De plus, nous n’avons pas eu 2 lits une place et 2 canapés lits, comme il était mentionné. Et nous n’avons pas eu non plus notre cadeau de bienvenue. Étant donné que les gens en général, traitent moins bien les adultes que les jeunes, je pense que c’est pour ça qu’ils se sont permis de nous traiter ainsi. Les lits, pas respectés et le cadeau, pas donné.
Stayed 3 nights in Jul 2022

8/10 Good

Tracey

Liked: Cleanliness, staff & service
This hotel has the makings of a great place to holiday. It is close to the resort, just a five minute walk on the flat. The rooms are adequate, may be not 4* and quite dark, certainly not as they appear on the website. Breakfast is ok but is the same every day and after a week is a bit repetitive. Bathrooms great as not all in Greece are. Main letdown was the sunbeds which were very uncomfortable and need replacing to a 4* hotel standard. There isnt enough of them either, but there isn't enough room at the pools for all the sunbeds they need for 100 plus bedrooms.
Stayed 7 nights in Jun 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

Peu mieux faire

Déçu. Rien à voir avec la description et les photos du sites. J’avais principalement choisis cet hôtel et surtout cette chambre pour le jacuzzi privée vue sur mer à l’occasion de notre lune de miel avec mon mari. Le jacuzzi était très sale donc inutilisable et la vie donnait sur un immeuble en construction et pas de vue sur la mer. Le lit était petit et pas agréable. On sentait chaque ressort du matelas. Malheureusement nous avions hâte de que la fin du séjour arrive car nous dormions très mal. C’est la première fois que l’on passe par hotel.com et on est très déçu surtout au vu du prix que ce séjour nous a coûté et sourtout pour notre lune de miel.
Stayed 5 nights in Jun 2022

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

Christian

Liked: Cleanliness, staff & service, room comfort
Great service! Everybody who works there deserve a best ratings. They do all the best to make a stay unforgetable and perfect. Thanks to All Team at Castello Village Resort
Stayed 9 nights in Sep 2021

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Stay somewhere else

So many of the amenities (room service, group exercises, laundry services, sauna, etc) listed on here were not available when we stayed in late September to early October. The excuse was either because of COVID or end of season. They should really mention that in their details! Then, we had to ask to move because it was so noisy next to our room: guests at the pool, entertainment there at night and the worst - loud noises in the morning. They happily moved us, but unfortunately the noises in the morning were still a problem. I didn’t know if it was tables being rearranged or what. The free WiFi was also terrible and we were working remotely - so don’t plan on that here without your on pocket WiFi. Lastly, we don’t recommend paying for dinner. The options every night were not good at all. The only pro was that the staff members were nice and there is a sea view from some rooms and common areas. It is not next to a good lounge beach though.
Stayed 9 nights in Sep 2021

4/10 Poor

Mervyn

Disliked: Staff & service, property conditions & facilities, room comfort

Very Disappointed - Do not believe the photos

The hotel advetises with some photos from the 5 star Castello Boutique hotel across the road, so do not believe the photos. The airconditioning poured water over our bed on the first night. The pillows are hard. The free welcome drink was not offered on the first night we had to ask the manager the next day. The free welcome gift advertised was not given until we asked for it. We had paper cups for drinks, hardly 4 star. Tea bags were not replenished. The water in the shower only gets warm. The jets in the hot tub only partially worked. If you have any issues the staff just shrug their shoulder and say what can I do? The rooms are bare and do not have any of the niceties shown in the photos. Food is bland, mass produced with little variety. The maid just let herself in to take some of our fruit without knocking. There are no where near enough sun beds. No health and safety information given, in fact virtually no information about anything given. The hotel is in a great location, however the staff seem to be poorly trained and customer service seems to be a chore to them. Sissi is a great place but please choose a different hotel.
Stayed 10 nights in Sep 2021

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We spent at Castello Village Resort one week in September. We have the best memories of our stay. The hotel staff (receptionists, waiters, bartenders) were very nice and helpful. Our room was clean, towels were changed daily. Meals were delicious and plentiful. Of course you can find hotels with more food selection but for us variety of dishes and drinks was sufficient. The hotel is located in a beautriful area in walking distance to small but charming Sissi port and nice beaches. Degree of satisfaction with the stay at Castello Village Resort may vary by room type. We got a room with jacuzzi and sea view so our stay was even better than expected. We had a great vacation.
Stayed 7 nights in Sep 2021

2/10 Terrible

Ion

Disliked: Amenities, property conditions & facilities
First of all we paid extra fir a jacuzzi room, king bed , two double beds together. What we got was something smaller then a queen bed and tge room had a view to a brick wall, under construction. The room next door had a jacuzzi on the balcony as well but there's no privacy wall between the two balconies, you could easily step in their jacuzzi if you wanted to. Horrible experience, staff working at the reception were rude and couldn't care less of out complains, tokd us to call expedia if we want anything changed. Never again.
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Posizione ottima e località incantevole. Abbiamo prenotato una stanza vista mare con formula mezza pensione, drink e omaggio di benvenuto. Ci hanno riservato una stanza che era sprovvista di vista mare e con un cantiere a vista. Il disagio è stato coperto dalla presenza di una jacuzzi sul balcone. Barista e personale del ristorante molto cordiali e professionali tranne la reception. Completamente ignorata la richiesta del drink e dell'omaggio di benvenuto compresi nella prenotazione. Reception molto deludente, repentiva. Presenza di intrattenimento tra spettacoli vari, spa e palestra inclusi. Hotel che offre tante servizi. Consigliatissimo.
Stayed 6 nights in Aug 2021

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Felice sistemazione per una vacanza

Ho apprezzato molto il fatto che ogni stanza avesse uno spazio esterno privato. A colazione e a cena ottima varietà di proposte e ottima qualità del cibo.
Stayed 10 nights in Aug 2021

8/10 Good

laurence

Liked: Staff & service, property conditions & facilities, room comfort

Super

Chambres confortables (mais bâtiment en 2e ligne donc sans vue mer contrairement aux photos, non contractuelles), repas délicieux, personnel de l'accueil, du bar et du resto adorable et très soucieux du respect des règles Covid (sauf le boss du restaurant qui inspecte sans cesse, ce qui est stressant, mais surtout avec le masque sous le menton et qui ouvre tous les plats sans gants, alors que c'est exigé pour les clients). Entretien des chambres à améliorer.
Stayed 6 nights in Jun 2021

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience. Very nice hotels in a nice place. very nice and helpful receptionists. Mario and his team, super! excellent cuisine! only flaw ... 4 young girls who were in a room next door who did night hours with great din and noisy night parties that are not suitable for a 5 stars hotel
Stayed 7 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
es war gut dass das Hotel neu Renoviert wurde. Das Badezimmer mit ebenerdiger Dusche ist schon sehr gut. Im Zimmer selbst fehlen so ein bisschen wie Waldecken für Bekleidung und ein bisschen Wandschmuck wie Bilder, sieht so halt ein bisschen kahl aus. bei Problemen findet man immer ein offenes Ohr und gut ist auch, der Arzt ist Täglich im Hause. Alle 3 Tage Bettzeug(wäre für mich noch OK, aber alle 3 Tage Handtuchwechsel ist wenn man sich morgens und am Abend Tuschen möchte schon ein bisschen wenig. Wer keine zu hohen Ansprüche hat, der findet die Anlage sicher Gut.
Stayed 9 nights in Sep 2019