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Best Western Plus Ottawa Downtown Suites

Hotel with a sauna, 8-minute walk to Rideau Canal

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Photo gallery for Best Western Plus Ottawa Downtown Suites

Balcony
Exterior
Room
Dining
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Kitchen
  • Parking available
  • Housekeeping
  • Laundry
  • Outdoor space

Explore the area

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377 O'Connor St, Ottawa, ON, K2P2M2
  • Place, Elgin Street
    ‪3 min walk‬
  • Place, Canadian Museum of Nature
    ‪3 min walk‬
  • Place, Rideau Canal
    ‪7 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪17 min drive‬

Rooms & beds

Price is avg per night

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About the area

Ottawa

Located in Ottawa, Best Western Plus Ottawa Downtown Suites is in the city centre. Byward Market Square and Sparks Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Rideau Canal and Confederation Park. Elgin Street and Canadian Museum of Nature are also worth visiting. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area.

What's nearby

  • Bank Street Promenade - 2 min walk - 0.2 km
  • Elgin Street - 3 min walk - 0.3 km
  • Canadian Museum of Nature - 3 min walk - 0.3 km
  • Rideau Canal - 7 min walk - 0.6 km
  • University of Ottawa - 13 min walk - 1.2 km

Getting around

  • Ottawa, ON (XDS-Ottawa Train Station) - 6 min drive
  • Parliament Station - 14 min walk
  • Ottawa International Airport (YOW) - 17 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Elgin Street Diner - ‬5 min walk
  • ‪Flora Hall Brewing - ‬4 min walk
  • ‪Pizza Nerds - ‬4 min walk
  • ‪City Goose - ‬4 min walk

About this property

Best Western Plus Ottawa Downtown Suites

Hotel with a sauna, 8-minute walk to Rideau Canal
Along with a fitness centre, this smoke-free hotel has a sauna and a 24-hour business centre. WiFi in public areas is free. Other amenities include self parking, a business centre and conference space.
Best Western Plus Ottawa Downtown Suites offers 123 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. LCD televisions are featured in guestrooms. This accommodation has kitchenettes with kitchenware and utensils.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Amenities

Kitchen
Free WiFi
Air conditioning
Laundry
Gym
Outdoor space

House Rules

Check in after 3 PM
Minimum age to rent: 18
Check out before noon
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Pets

No pets allowed, service animals permitted
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Smoking

Smoking is not permitted

Important information

Optional extras

  • Self-parking fee: CAD 27.06 per night (in/out privileges)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards

Frequently asked questions

Is Best Western Plus Ottawa Downtown Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Plus Ottawa Downtown Suites?

Self-parking is available for CAD 27.06 per night.

What time is check-in at Best Western Plus Ottawa Downtown Suites?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Best Western Plus Ottawa Downtown Suites?

Checkout is at noon.

Where is Best Western Plus Ottawa Downtown Suites located?

Located in Centretown, this hotel is within a 10-minute walk of Bank Street Promenade and Rideau Canal. Canadian Museum of Nature and Elgin Street are also within 5 minutes. Parliament Station is 14 minutes by foot and uOttawa Station is 18 minutes.

Reviews

Best Western Plus Ottawa Downtown Suites Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities
Rating 10 - Excellent. 570 out of 1000 reviews
Rating 8 - Good. 363 out of 1000 reviews
Rating 6 - Okay. 46 out of 1000 reviews
Rating 4 - Poor. 15 out of 1000 reviews
Rating 2 - Terrible. 6 out of 1000 reviews

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and staff were accommodating. Parking was convenient
Stayed 3 nights in Sep 2020

8/10 Good

VAlentino, Sudbury

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints had a safe and nice time. Room was good
Stayed 3 nights in Sep 2020

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Marvelous

Extremely clean
Stayed 1 night in Sep 2020

10/10 Excellent

Howard, Monkton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean good service spacious room close to everything
Stayed 3 nights in Sep 2020

10/10 Excellent

Juan, Montreal

Liked: Staff & service, amenities, property conditions & facilities
All clean, nice room. Bed comfortable, great service.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Bathroom door knob was faulty. If you close it once from outside you cannot open it. Refrigerator had a coil which can hurt someone.
Stayed 3 nights in Sep 2020

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy face.

Fabulous check-in. Super friendly staff. Garage was small, but well kept. I'd like to see low-flush toilets.
Stayed 1 night in Aug 2020

10/10 Excellent

Shawna, Waterloo

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot. Clean and well maintained. Friendly staff. Rooms are spacious and kitchenette is a nice feature. Location is close to walk to everything. Would stay here again for sure!
Stayed 2 nights in Aug 2020

8/10 Good

Alfred

Liked: Cleanliness, staff & service

Overall a good choice for the price

Rooms are fine, clean, average size, well equipped. Service and breakfast was very limited due to covid. Air conditioning very loud. Halls needed some vacuuming Location is good but not within walking distance from main down town
Stayed 3 nights in Aug 2020

10/10 Excellent

Samara, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay. Great location! Great staff!! Definitely would come back again! They were accommodating to my babies and their needs of having a infant bed and let me borrow their high chair !! It was nice considering Covid and restrictions ! However my only slight disappointment was the breakfast. I was under the impression would be breakfast that we could pick from however was prepacked however handy(I understand for Covid safety) just for two infants was not ideal so we went out for breakfast instead ! Not a deal breaker but just to be pointed out ! Besides that everything was absolutely perfect and definitely will be coming back again !! We loved it so much we arranged to stay an extra day with hotel !! Definitely highly recommend
Stayed 5 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Excellent property but not sure why some guest were allowed to check in without face masks/shields.
Stayed 1 night in Aug 2020

2/10 Terrible

Matee

Disliked: Staff & service

Stranded with kids

When I came with the kids into the hotel ready to check-in at 10:30 pm I was informed that even though we can pay for the stay with debit the security deposit must be with an active credit card on site. The person at the front desk being unable to help because she was not authorized to take the security deposit from debit, nor cash. We got stranded with no rooms or a place to stay. We eventually found a place that we could stay at the excepted cash for the security deposit. Before you stay make sure you have a valid Credit card for the security deposit or anything like the extra parking fee.
Stayed 3 nights in Aug 2020

8/10 Good

Kim, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Observed all pandemic rules. Clean and comfortable.
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
The property was ok. I was not that pleased the VIP perk was half price for parking. At $ 13 a per day even after the VIP discount is not much of a bargain. I also realized housekeeping wasn't offered due to COVID, but it seemed whoever cleaned it before I came in didn't do a very good job. I noticed a raisin right underneath the bed which was disappointing.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Very clean room. Loved the little kitchenette.
Stayed 2 nights in Aug 2020

10/10 Excellent

Carmen, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laege suit, kitchen with plates, cutlery, fridge, microwave, 2 TVs, large bathroom with a tub, good location
Stayed 3 nights in Aug 2020

10/10 Excellent

Lilibeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all restaurants

Due to Covid-19, we didn't expect much. We know there will be a social distancing & we know that our breakfast will be on the go. But I am glad that the front desk advise us to call them if we need something like new towels, soap, etc, and someone will bring it over to our room (however they will leave it in front of your door with the stuff on the plastic bag, so pay attention with the knock as sometimes you won't be able to hear it). You can call them too if you want to deliver your breakfast over to your room. Service? Excellent. There's also another thing that we love about the area...there are a lots of restaurants nearby. The area is very quiet & we were able to sleep well. We were glad that we chose this hotel even if it is a 20 minutes walk to Parliament Hill. Overall, we had a excellent stay.
Stayed 6 nights in Aug 2020

10/10 Excellent

Ali, Mississauga, ON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, courteous staff, nice and clean room. Will recommend to others.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good services, well located, free parking around this hôtel
Stayed 2 nights in Aug 2020

10/10 Excellent

LMnay, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were very clean and quiet. The location is great and close to many stores and restaurants along Bank Street, and walking distance to attractions. The staff was friendly and welcoming. I would stay here again.
Stayed 3 nights in Jul 2020

10/10 Excellent

Hyomin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff. Comfortable bed! Except paying parking fee, everything was good!
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Ils sont super gentils ils nous ont laissé une salle pour nos velos L’hôtel est vieillissant et pas super bien situé
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay. Room was a bit dusty but good overall.
Stayed 3 nights in Jul 2020

10/10 Excellent

Angela, Toronto, Ontario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up to the excellent 'Service' - the hotel pre-arranged accessible items such as bath chair and raise toilet seat for my senior parents. The room we were in was comfortable and clean.
Stayed 2 nights in Jul 2020