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Aparthotel

Fraser Suites Hanoi

Luxury aparthotel with free local area shuttle and 24-hour fitness centre

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Photo gallery for Fraser Suites Hanoi

Lobby lounge
Bicycling
Room
Bathroom
Room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Fireplace
  • Breakfast available
  • Dryer
  • Washer
  • Room service

Explore the area

Map
51 Xuan Dieu Street Quang An Tay Ho Dist, Hanoi, 10000
  • West Lake
    ‪5 min walk‬
  • Ho Chi Minh Mausoleum
    ‪4 min drive‬
  • Hoan Kiem Lake
    ‪6 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪21 min drive‬

Choose your unit

View all photos for Deluxe Room, 1 Bedroom

Room

Deluxe Room, 1 Bedroom

  • 55 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio, 2 Single Beds

Shared kitchen

Executive Studio, 2 Single Beds

  • 35 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Single Beds

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Room

Deluxe Studio

  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 3 Bedrooms

Room

Deluxe Room, 3 Bedrooms

  • 122 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Executive Studio, 1 King Bed

Shared kitchen

Executive Studio, 1 King Bed

  • 37 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Bedrooms

Room

Deluxe Room, 2 Bedrooms

  • 103 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Executive Room, 2 Bedrooms

Living room

Executive Room, 2 Bedrooms

  • 98 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Executive Room, 1 Bedroom

Room

Executive Room, 1 Bedroom

  • 44 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Hanoi

Located in Tay Ho, a neighbourhood in Hanoi, Fraser Suites Hanoi is near the airport. The area's natural beauty can be seen at Hoan Kiem Lake and West Lake, while Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights. Travelling with kids? Consider Ho Tay Water Park, or check out an event or a game at My Dinh National Stadium.

What's nearby

  • West Lake - 5 min walk - 0.5 km
  • Ho Chi Minh Mausoleum - 4 min drive - 3.7 km
  • Dong Xuan Market - 4 min drive - 4.1 km
  • Hanoi Old Town Night Market - 5 min drive - 4.8 km
  • Hoan Kiem Lake - 6 min drive - 5.2 km

Getting around

  • Hanoi Long Bien Station - 11 min drive
  • Ga Co Loa Station - 15 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 29 min drive

Restaurants

  • ‪The Republic - ‬4 min walk
  • ‪Nan N Kabab - ‬2 min walk
  • ‪Savage - ‬3 min walk
  • ‪Chicken Society - ‬1 min walk
  • ‪Phúc Long Coffee And Tea - ‬3 min walk

About this property

Fraser Suites Hanoi

Luxury aparthotel with free local area shuttle and 24-hour fitness centre
An outdoor pool, a restaurant and a 24-hour fitness centre are available at this aparthotel. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Other amenities include a steam room, coffee/tea in a common area and a microwave in a common area. Each apartment boasts a fireplace and offers free WiFi and a kitchen. Conveniences include a washer/dryer and a dining area, and guests will appreciate thoughtful touches, such as a pillow menu and bathrobes.
Fraser Suites Hanoi offers 280 accommodations with fireplaces and washers/dryers. This individually decorated and furnished accommodation has separate sitting areas. A pillow menu is available. 55-inch Smart televisions come with satellite channels. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and toilets with an electronic bidet.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Amenities

Pool
Kitchen
Washer
Dryer
Parking included
Free WiFi

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6 PM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 1300000.00 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately VND 397000 per person
  • Airport shuttle fee: VND 1240000 per vehicle
  • Rollaway bed fee: VND 1300000.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Fraser Suites Hanoi have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Fraser Suites Hanoi pet-friendly?

No, pets are not allowed at this property.

How much is parking at Fraser Suites Hanoi?

Self-parking is free at this property.

What time is check-in at Fraser Suites Hanoi?

Check-in start time: 2 PM; check-in end time: 6 PM. Late check-in is available during limited hours.

What time is check-out at Fraser Suites Hanoi?

Checkout is at noon.

Does Fraser Suites Hanoi provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of VND 1240000 per vehicle applies.

Where is Fraser Suites Hanoi located?

This family-friendly Hanoi aparthotel is located near the airport, within a 5-minute walk of Syrena Shopping Center and West Lake. Hoan Kiem Lake is 3 mi (4.8 km) away.

Fraser Suites Hanoi Reviews

Reviews

9.2

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 141 out of 215 reviews
Rating 8 - Good. 57 out of 215 reviews
Rating 6 - Okay. 6 out of 215 reviews
Rating 4 - Poor. 7 out of 215 reviews
Rating 2 - Terrible. 4 out of 215 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

9.2/10

Communication

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great rooms and positioned on the West Lake. Excellent Japanese restaurant and a good rooftop bar/pool
Stayed 7 nights in Mar 2025

10/10 Excellent

martha ellen

Liked: Cleanliness, amenities, property conditions & facilities, communication
We stayed forr 1 night. Excellence place , everything you need in one place. Very accessible. Wis h could have stayed longer.

10/10 Excellent

Natasha

Liked: Cleanliness, room comfort, communication

Perfect stay…

Exceptional. Will definitely go back. We stayed in a 3 bedroom unit and everything was perfect for us.
Stayed 5 nights in Dec 2024

10/10 Excellent

my

Liked: Cleanliness, amenities, property conditions & facilities, communication
Service was impeccable.
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, communication
Disliked: Room comfort

Nice stay but sometimes noisy

The rooms are very nice, and also the restaurant. Very good breakfast. A fitness facility nearby plays loud music from 10 am to 6 pm
Stayed 3 nights in Nov 2024

10/10 Excellent

matthew

Liked: Cleanliness, amenities, property conditions & facilities, communication
This is an amazing property. The rooms are very luxurious, and the staff is amazing. I definitely would stay here again if I’m in town. 10 out of 10. And I never say that.
Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location for West Lake and nice apartment hotel. Nice views over the lake and very modernly refurbished.
Stayed 6 nights in Mar 2024

10/10 Excellent

Ivy

Liked: Cleanliness, room comfort, communication

Clean, comfortable and fantastic service

Check in was smooth, property is clean and very comfortable. Small shopping mall next door for simple groceries and food. Need to take grab to most places, grab is easy and not expensive. Front desk was helpful, particularly Eva who went the extra mile to ensure our trip was enjoyable giving suggestions and also helping to organise with tour
Stayed 1 night in Dec 2024

10/10 Excellent

Brock

Liked: Cleanliness, amenities, property conditions & facilities, communication
This is my go to property in West Lake.
Stayed 3 nights in Jul 2024

10/10 Excellent

Seishi

Liked: Cleanliness, amenities, property conditions & facilities, communication
excellent
Stayed 3 nights in Sep 2024

10/10 Excellent

Dennis

Liked: Cleanliness, property conditions & facilities, communication
Increadible
Stayed 2 nights in Oct 2024

10/10 Excellent

Nguyet

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful hotel, very hotel and 5 stars service
Stayed 4 nights in Apr 2023

10/10 Excellent

Long

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and convenient area to access
Stayed 4 nights in Mar 2023

10/10 Excellent

Yau Chun

Liked: Cleanliness, amenities, property conditions & facilities
The sky pool, the spacious room and the staff

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay but don’t bother with the breakfast it is very poor in terms of the quality of the food.
Stayed 1 night in Mar 2023

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities, communication
Excellent
Stayed 5 nights in Oct 2023

10/10 Excellent

Simon

Liked: Cleanliness, property conditions & facilities, communication
Great check in and great service whilst staying at Fraser Suites Hanoi perfect for business travel. Young guy Parker excellent service and help he is very good at his job.
Stayed 3 nights in Feb 2023

10/10 Excellent

viet tu

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean
Stayed 2 nights in Apr 2023

10/10 Excellent

Thanh

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good
Stayed 1 night in Mar 2024

8/10 Good

Katherine

Liked: Cleanliness, room comfort, communication
Tower A inconvenient as Grab can’t find the location and KNLY indicate Lobby B which is Tower B cause inconvenient with more than 1 bag walking through the resturant - very strange
Stayed 1 night in Aug 2024

10/10 Excellent

Trung

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice, clean and roomy. Property is a bit dated. AC in bedroom was a bit noisy, and bathroom was small and has no hangers for used towels to be reused and toilet seat with only cold water. Other than these, it is a great place. Will definitely come back.
Stayed 6 nights in Aug 2023

8/10 Good

Ngin Hong

Liked: Cleanliness, amenities, property conditions & facilities, communication
Ms Rose was helpful because I left my smartphone charger in the room after checked out and she helped to pass to another guest to bring it back to me.
Stayed 1 night in Sep 2022

4/10 Poor

Shih Yung

Disliked: Room comfort, communication

Terrible service ..

they said I used their spray but I didn’t touch anything but need to pay.They requested my friend to pay to go swimming pool but I registered 2 ppl to stay and he just come up to meet me there for 5 mins. Don’t use the pool. It is very annoying and feel very uncomfortable to be treated like a thief… not recommended to stay at all..
Stayed 1 night in Jul 2024

8/10 Good

Sean

Liked: Cleanliness, room comfort, communication

Hanoi Trip

Not all the "lakeview rooms" have a lakeview. Per my request, in my 2nd day I was moved to a higher room so Id have a lakeview. I love that the hotel is next to a mall. The grocery store sold everything I needed. One bummer is that the hotel bar is not connected to the hotel so you can add the bill as a room charge. A bit inconvenient to deal with Hanoi heat to go to the ATM to get cash to pay my bill. A good location for local bars and there's even a brewery walking distance from the hotel. The executive one bedroom was very clean and obviously new. The bathroom was very spacious. Id stay here again.
Stayed 4 nights in Jul 2023

4/10 Poor

Chung Ling

Liked: Cleanliness
Disliked: Communication

'Don't expect hospitality'

I do not take negative reviews in totality and so, in spite of several negative feedback online, I decided to give Fraser a try. After all, I had stayed in their properties in London and Perth. It's all about the people and the experience they create during your stay when you are away from home. Service at the cafe was curt and the check out was badly handled. It was my fault that I assumed i could take away a laundry bag for my used clothing. The front desk insisted and I paid USD2.50 each for 2 pieces. Next they, they asked if I took away a mousepad. To prove my innocence, I had to stripped my luggage to show my own. The hotel emailed me for a survey, I sent back my honest feedback and the Room Manager replied that he was concerned but wanted my details of that experience. He can read it here. I do not point fingers and therefore I do not name the individuals. The training has to improve. I want them to know that the US$5 matters little because each morning, for 4 days, I had left another US$5 for the room cleaners, an act I now regret.
Stayed 4 nights in Nov 2022