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Hotel Suites La Roca

Aparthotel with a rooftop terrace, near Plaza 28

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Photo gallery for Hotel Suites La Roca

Rooftop pool
Rooftop pool
Front of property
Room
View from room

Reviews

5.8 out of 10

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Kitchen
  • Air conditioning
  • Pool
  • Outdoor space

Explore the area

Map
66 López Portillo Manzana 03 Lote 42, Cancun, QROO, 77510
  • Plaza 28
    ‪3 min drive‬
  • Cancun Mall
    ‪3 min drive‬
  • Ultramar Ferry Puerto Juárez
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Choose your unit

View all photos for Family Suite, 2 Bedrooms, Kitchenette

Room

Family Suite, 2 Bedrooms, Kitchenette

  • 14 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Superior Suite, 1 King Bed, Kitchen

Lobby

Superior Suite, 1 King Bed, Kitchen

  • 30 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Kitchen

Private kitchen

Superior Suite, 1 Bedroom, Kitchen

  • 28 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Suite, 1 Double Bed, Kitchenette

Private kitchenette

Superior Suite, 1 Double Bed, Kitchenette

  • 24 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 2 Bedrooms, Kitchen

Room

Superior Suite, 2 Bedrooms, Kitchen

  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

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About the area

Cancun

Located in Cancun, Hotel Suites La Roca is in the city centre. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and Langosta Beach. Ventura Park Cancun and Xoximilco are not to be missed.

What's nearby

  • Las Palapas Park - 16 min walk - 1.4 km
  • Plaza 28 - 3 min drive - 2.2 km
  • Cancun Mall - 3 min drive - 2.8 km
  • Puerto Cancun Marina Town Center - 5 min drive - 3.1 km
  • Ultramar Ferry Puerto Juárez - 5 min drive - 3.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • ‪La Suegra - ‬9 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪El Paisano del 23 - ‬9 min walk
  • ‪Mercado independencia - ‬5 min walk
  • ‪El Pocito - ‬7 min walk

About this property

Hotel Suites La Roca

Aparthotel with a rooftop terrace, near Plaza 28
Along with an outdoor pool, this smoke-free aparthotel has a rooftop terrace and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk, express check-in and express check-out are on-site. Each apartment provides a flat-screen TV with digital channels, plus a kitchenette with a fridge, a stovetop and a microwave. Added amenities include free WiFi, a minibar and a rainfall shower.
Hotel Suites La Roca offers 18 air-conditioned accommodations with minibars and coffee/tea makers. Kitchenettes offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 55-inch flat-screen televisions come with digital channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the aparthotel include an outdoor pool.

Amenities

Pool
Kitchen
Free WiFi
Air conditioning
Outdoor space
24/7 front desk

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 14 April 2025 to 28 February 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Frequently asked questions

Does Hotel Suites La Roca have a pool?

Yes, this property has an outdoor pool.

Is Hotel Suites La Roca pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Suites La Roca?

Limited spots are available. There is free parking nearby.

What time is check-in at Hotel Suites La Roca?

Check-in start time: 3:00 PM; check-in end time: 6:00 PM.

What time is check-out at Hotel Suites La Roca?

Checkout is at noon.

Where is Hotel Suites La Roca located?

Located in Downtown Cancun, this aparthotel is within 1 mi (2 km) of Mercado 23 and Plaza 28. Séptimo Día Adventist Church and Las Palapas Park are also within 1 mile (2 km).

Hotel Suites La Roca Reviews

Reviews

5.8
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 22 out of 86 reviews
Rating 8 - Good. 17 out of 86 reviews
Rating 6 - Okay. 7 out of 86 reviews
Rating 4 - Poor. 10 out of 86 reviews
Rating 2 - Terrible. 30 out of 86 reviews

6.0/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

2.4/10

Eco-friendliness

5.0/10

Communication

Reviews

2/10 Terrible

Danny

Disliked: Cleanliness, room comfort, communication

Hotel is closed!!!

This hotel is closed!! They took our money and never told Hotels.com that it was closed. Doors are barred and no one inside. Had to stay at another hotel across the street so we saw that it was always closed.
Stayed 2 nights in Jan 2025

6/10 Okay

Larry

Disliked: Cleanliness
Property looks really good in the pictures but once you are there not worth the money - lacks many things - the only good part was the soft bed other than that the place needs much attention.
Stayed 2 nights in Mar 2023

2/10 Terrible

Laila

Disliked: Cleanliness, amenities, property conditions & facilities, communication
We unfortunately had to verify by ourselves that the negative comments are true. We don't recommend at all.
Stayed 7 nights in Dec 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, room comfort, communication
Stayed 7 nights in Dec 2024

2/10 Terrible

Evelyn

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Este lugar casi está inhabitable, no corresponde las imágenes que publican con las reales, la habitación súper sucia con demasiado mal olor, baños asquerosos, para dormir un colchón en el piso. Nos tuvimos que ir, rentar en otro lugar y no nos devuelven el dinero. Fue un ROBO
Stayed 4 nights in Dec 2024

10/10 Excellent

Chris

Stayed 2 nights in Dec 2024

2/10 Terrible

Ildebrando

Disliked: Cleanliness, room comfort, communication
Stayed 3 nights in Dec 2024

2/10 Terrible

Jorge Alejandro

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Hotel muy sucio y antiguo, no se los recomiendo para nada, la alberca no funciona, en general todo está muy sucio, paredes, manijas, jamás regresaría.
Stayed 8 nights in Dec 2024

6/10 Okay

Tony

Liked: Communication
El problema es la suciedad en las paredes externas que se puede soluciinar rapido. Las habitaciones están en buenas condiciones para el precio. Y la alberca no estaba habilitada lo cual fue una pena.
Stayed 2 nights in Dec 2024

4/10 Poor

Jorge Alberto

Disliked: Cleanliness, amenities, communication
No tenían servicio d internet ni de agua para bañarse
Stayed 7 nights in Dec 2024

2/10 Terrible

Luz Cirenia

Disliked: Cleanliness, amenities, property conditions & facilities
Le falta muchísima limpieza y cuidado de las habitaciones.
Stayed 2 nights in Nov 2024

2/10 Terrible

Alfredo

Disliked: Cleanliness, amenities, property conditions & facilities, communication
dåligt dåligt hotel liger på den farligaste platsen i cancun lång i från allt hur expedia säljer detta vet ej det var inga handskar sängar smutsig rummet smutsig där bor en massa konstiga folk med familj typ 10 person per rum med små barn som skriker i korridoren de rök överallt inga lampa i trappan ,vi flyttade på en gång där ifrån och betalade ny hotell rekommendera inte detta hotell till nån
Stayed 10 nights in Apr 2024

8/10 Good

Rogelio

Liked: Communication
Stayed 1 night in May 2024

8/10 Good

Luis Humberto

Liked: Cleanliness, property conditions & facilities, communication
Stayed 5 nights in Nov 2023

10/10 Excellent

Jose desiderio

Stayed 1 night in Jun 2023

2/10 Terrible

Manuel

Disliked: Cleanliness, amenities, property conditions & facilities, communication
No me gustó
Stayed 1 night in May 2023

2/10 Terrible

serdar

Disliked: Cleanliness, room comfort, communication
Stayed 6 nights in May 2023

2/10 Terrible

ms

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Sucia , en una ubicacion super peligrosa todos los taxistas nos recomendaron no salga de noche por aqui ... mal expedia por que teniamos otro hospedaje y nos cancelaron ahi sin saber las condiciones del hotel y que es muy peligroso por ahi . Nos fuimos a playa del carmen 2 dias y al regresar ya eataba rentada la habitacion y aun no acababa nuestra renta .
Stayed 6 nights in Apr 2023

2/10 Terrible

Alicia

Disliked: Cleanliness, amenities, communication
Stayed 5 nights in Mar 2023

2/10 Terrible

Verónica Adriana

Stayed 2 nights in Feb 2023

4/10 Poor

Verified traveller

Liked: Communication
Stayed 5 nights in Jan 2023

2/10 Terrible

Sheldon

Disliked: Cleanliness, amenities, communication

2/10 Terrible

Anton

Disliked: Cleanliness, room comfort, communication
Это ужасно грязно и душно.
Stayed 8 nights in Dec 2022

2/10 Terrible

Anifesoc Francisco

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Es una farsa ese hotel NO respetan las reservaciones hechas con expedía, me enviaron a otro hotel más barato y de menor categoría
Stayed 1 night in Aug 2022

2/10 Terrible

brigitte

Disliked: Cleanliness, room comfort

Un muy mal hotel

El hotel es muy malo las toallas son sucias sin lavar las sabanas igual no dan cobijas y la cocineta es muy sucia el baño se ve que nunca lo lavaron aparte estaba tapado y nunca me li destaparon aunque puse muchas veces la queja el piso sucio en resumidas cuentas un desastre de hotel perdi mi dinero ahy solo pase rabias
Stayed 1 night in Aug 2022