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Grand Hotel Eden

Lakefront hotel with private beach and free breakfast

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Photo gallery for Grand Hotel Eden

Room
Room
Pool
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Gym
  • Bar
  • Room service
  • Hot tub
  • 24/7 front desk

Explore the area

Map
RIVA PARADISO,1, LUGANO, LUG, 6900
  • Via Nassa
    ‪14 min walk‬
  • Palazzo dei Congressi
    ‪3 min drive‬
  • Lake Lugano
    ‪3 min drive‬
  • Lugano (LUG-Agno)
    ‪6 min drive‬

Rooms & beds

Spaces

Garden

Deluxe Double or Twin Room, Lake View

  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Deluxe Double or Twin Room, Lake View

  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Deluxe Single Room, Lake View

  • 30 sq m
  • Lake view
  • Sleeps 1
  • 1 Single Bed

Superior Single Room, Partial Lake View

  • 30 sq m
  • Partial lake view
  • Sleeps 1
  • 1 Single Bed

Superior Single Room, Partial Lake View

  • 30 sq m
  • Partial lake view
  • Sleeps 1
  • 1 Single Bed

Deluxe Single Room, Lake View

  • 30 sq m
  • Lake view
  • Sleeps 4
  • 1 Single Bed

Junior Suite, Lake View

  • 40 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Junior Suite, Lake View

  • 40 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Superior Double or Twin Room, Partial Lake View

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Superior Double or Twin Room, Partial Lake View

  • 30 sq m
  • Partial lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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About the area

Paradiso

Located in Paradiso, Grand Hotel Eden is in the city centre and on the waterfront. Art Museum Lugano and Giancarlo and Danna Olgiati Collection are cultural highlights, and travellers looking to shop may want to visit Via Nassa and FoxTown Factory Stores. Swissminiatur and Schwimmbad Carona are also worth visiting. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with mountain biking and hiking/biking trails.

What's nearby

  • Via Nassa - 14 min walk - 1.2 km
  • LAC Lugano Arte e Cultura - 14 min walk - 1.2 km
  • Palazzo dei Congressi - 3 min drive - 2.5 km
  • Lake Lugano - 3 min drive - 3.5 km
  • Lungolago - 4 min drive - 2.8 km

Getting around

  • Lugano-Paradiso - 5 min walk
  • Lugano Funicular Station - 7 min drive
  • Lugano (LUG-Agno) - 14 min drive

Restaurants

  • ‪I Due Sud - ‬5 min walk
  • ‪OK-Bar - ‬11 min walk
  • ‪Ristorante Pizzeria Tivoli - ‬1 min walk
  • ‪Ristorante Beirut - ‬2 min walk
  • ‪Al Faro - ‬6 min walk

About this property

Grand Hotel Eden

Lakefront hotel with private beach and free breakfast
An indoor pool, a restaurant and a health club are available at this hotel. Free buffet breakfast is provided, as well as free self parking, a free airport shuttle and free train station pick-up. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
Grand Hotel Eden offers 115 accommodations with minibars and a safe. Rooms open to balconies. Beds feature Frette Italian sheets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, designer toiletries and bidets.

This Paradiso hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. In-room massages and an iron/ironing board can be requested.

A health club and complimentary bicycles are featured at the hotel. An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool, health club or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include hot stone massages, sports massages, facials and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Languages

English, French, German, Italian, Spanish

Amenities

Pool
Hot tub
Breakfast included
Spa
Free airport shuttle
Pet-friendly

House Rules

Minimum age to rent: 18
default

Pets

Pets allowed

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: CHF 25 per night
  • Rollaway bed fee: CHF 80 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club or hot tub without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does Grand Hotel Eden have a pool?

Yes, this property has an indoor pool and outdoor pool access.

Is Grand Hotel Eden pet-friendly?

Yes, dogs are allowed at this property.

How much is parking at Grand Hotel Eden?

Self-parking is free at this property.

Does Grand Hotel Eden provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Grand Hotel Eden located?

Located in the heart of Paradiso, this luxury hotel is 0.4 mi (0.6 km) from Art Museum Lugano and 1.6 mi (2.6 km) from Lake Lugano. Giancarlo and Danna Olgiati Collection and MASILugano Museum of Art of Italian Switzerland are also within 15 minutes. Lugano-Paradiso is 5 minutes by foot and Lugano Funicular Station is 24 minutes.

Grand Hotel Eden Reviews

Reviews

8.0

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 52 out of 149 reviews
Rating 8 - Good. 63 out of 149 reviews
Rating 6 - Okay. 21 out of 149 reviews
Rating 4 - Poor. 8 out of 149 reviews
Rating 2 - Terrible. 5 out of 149 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

8/10 Good

Raoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bästa läge med hänförande utsikt

Lugano/Paradisos bästa läge med en hänförande utsikt. Smakfull inredning av rummet. Det var dock något år sedan senaste renovering. De tog hand om bilen och parkerade den i säkert garage, så att vi kunde lämna det bagage vi inte behövde i bilen. Vi trivdes mycket bra.
Stayed 1 night in Sep 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Ulrike, Ratingen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Für ein Fünfsternehotel ganz ordentlich

angenehm
Stayed 4 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Hans

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

richard, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best location on the lake in Lugano

A lovely hotel but great staff and location. good facilities and great view from our bedroom.
Stayed 5 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel near lake lugano

Great experience, staff is very friendly and accommodating. Centered very close to lake lugano and san salvatore. The only drawback was old air conditioning which was not enough during day time. Would love to stay here again in future.
Stayed 2 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

michael d

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Great view, expensive and won't return...

Lugano is a very beautiful town. The Hotel Hotel Eden is a bit a tired - the star rating is not really warranted and not not really worth the cost. Most of the staff were very polite and accommodating, though I was extremely disappointed that the evening duty manager for reception would not provide a complementary bottle of water and requested a $10 CHF payment, which I refused. I found his behavior very unprofessional.
Stayed 2 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Hassan, Cleveland, Ohio, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 Star hotel with rude staff

We had two rooms and all comments apply to both rooms so this was not an exception! Hotel appears as if it is in a timewarp with no evidence of renovation other than the bathrooms since the 1980s with clearly visible signs of deterioration on the outside and inside. Air Conditioning does not work! Ants on bathroom floors, hard mattresses and hard pillows. bar is a ghost town and not even staffed. Dinner staff rushed us through pricy dinner because we went to dinner at 10:15 even though the front desk told us upon arrival that the restaurant is open to receive guests until 10:30. Buffet beakfast was also rushed when we arrived at 10:15 and does not include omelettes. Upon checkout, front desk staff added taxes and more than 70 CHF in movie charges we did not incur. Would not believe that my taxes are supposed to be included and had to show my Expedia receipt to remove the taxes. Also refused to remove the movies and accused me of dishonesty in front of my children until I proved per their delapidated TV system records that the movie charges were incurred 45 mins prior to my check in time which made me wonder, why were there movie charges in my room 45 mins before my check in time at 11pm? Asked for the manager but front desk staff refused to call the manager and gave me a very hesitant apology after being proven wrong. Cannot imagine why a hotel like that is rated 5 stars in Switzerland! It should never be rate above 3 stars!!! Otherwise wonderful location and view
Stayed 1 night in Jul 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

MESHAL A A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

مستواه متوسط

الموقع ممتاز لكن الغرفة فيها نمل وحشرات ونوع فرش السرير غير جيد وغير مريح ودورة المياه الشور ضعيف، أما الافطار ليس جيد ، وبالتالي السعر لا يستحقه للأسف
Stayed 1 night in Jul 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Vikash

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid..AC non functional

Air conditioning was not working in the room. Staff was non-cooperative.. No service team / mechanical / technical staff was present. Had to haggle with the Front Office to change the room on a different floor although same result - non functional AC.. Hotel did not even have fans as backup
Stayed 1 night in Jun 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

Jose, Puerto Rico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

outdated

Hotel is outdated. Found spiders in my room. The staff was not very helpful. Not worth the price.
Stayed 2 nights in Jun 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chambre côté lac magnifique

Hôtel très bien situé au bord du lac avec un très joli balcon sur le lac à 15 min de marche du centre Attention demander les chambres côtés lac, les autres chambres ont une vue sur la route!
Stayed 1 night in Jun 2017
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Paras Jain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worat experience of my life!!!!!!!

Pathetic experience. Staff very very rude. Charged me a hefty amount without notice for not leaving the room clean. No air conditioner in room. Staff kept on lying that they would switch it on next morning. Overall a must no-no for me and my family.
This review was submitted before 2018 and has not been verified.

6/10 Okay

hiroshi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
古くホテル内移動しにくい
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

Daniella

Liked: Cleanliness, staff & service
The service was fantastic. The view from the balconies was beautiful. But the the beds and rooms need updating. The hairdryer was weak and the room smelled musty.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Kurzurlaub

Kurzurlaub. Unbequeme Betten für zwei Nächte jedoch ok
This review was submitted before 2018 and has not been verified.

8/10 Good

Tanja

Liked: Cleanliness, staff & service, room comfort

Hotel mit super Lage

Das Hotel ist sehr schön gelegen, das Personal freundlich und zuvorkommend. Eine grosse Enttäuschung war der Spa. An einem Abend wurde im Pool ein Schwimmkurs für Kinder durchgeführt. Von Ruhe und Erholung somit keine Spur. Zudem standen für das gesamte Hotel nur ca. 10 Liegestühle zur Verfügung. Der Hamam ist einfach ein Dampfkabine und die zwei Saunas sind eher klein. Aber was eigentlich fast unvorstellbar ist, ist dass die Sauna mit dem Nacktbereich nicht abgetrennt ist. Jeder der zum Pool geht, oder an der Rezeption wartet, hat freien Blick zur Sauna. Das ist sehr unangenehm, wenn man nackt aus der Sauna kommt.
This review was submitted before 2018 and has not been verified.

8/10 Good

ibrahim

Liked: Staff & service
Disliked: Cleanliness

جميل وذو اطلالة رائعة للغرف المطلة على البحيرة

جيدة
This review was submitted before 2018 and has not been verified.

8/10 Good

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ممتازة جدا
This review was submitted before 2018 and has not been verified.

8/10 Good

Marco, Zürich

Liked: Cleanliness, property conditions & facilities, room comfort

Traumlage und preiswert

Das Hotel tront an der Promenade von Lugano über allem. Die Einrichtung erinnert an malerische Zeiten der 90er-Jahre, vermag aber noch immer zu überzeugen. Frühstück, Sauberkeit etc. alles einwandfrei, Lage wie erwähnt einmalig, wobei man schauen sollte, dass man ein Zimmer im Hauptgebäude mit voller Seesicht erhält. Ein einziger Kritikpunkt: Der Fokus des Hotels liegt auf Gästen aus dem mittleren Osten. Das ist aufgrund des Wachstums dieses Kundensegments verständlich. Allerdings sollte darauf geachtet werden, dass diese Gäste keine pausenlose Besserbehandlung erhalten, nur weil sie anspruchsvoller auftreten. Bspw. bei der Platzwahl beim Frühstück wurden wir im Gegensatz zu arabischen Gästen nicht danach gefragt, ob wir draussen Platz nehmen möchten. Eines dieser Details, die man leider nicht vergisst. Kurz: Unbedingt besuchen, aber schauen, dass man ebenfalls voll zum Zuge kommt. :-)
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful hotel and great location! Food was also very good!
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort