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Aparthotel

The Robertson Kuala Lumpur

Family-friendly aparthotel connected to a shopping centre in Kuala Lumpur with free parking

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Photo gallery for The Robertson Kuala Lumpur

Outdoor pool
Living area
Living area
Gym
Room

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Pool
  • Washer
  • Outdoor space
  • Kitchen
  • Gym

Explore the area

Map
No 2, Jalan Robertson, Kuala Lumpur, Federal Territory of Kuala Lumpur, 50150
  • Petaling Street
    ‪9 min walk‬
  • Pavilion Kuala Lumpur
    ‪15 min walk‬
  • Petronas Twin Towers
    ‪2 min drive‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪50 min drive‬

Choose your unit

View all photos for Premier Suite, 1 Queen Bed, Non Smoking

Living area

Premier Suite, 1 Queen Bed, Non Smoking

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 2 Bedrooms, Non Smoking

Living area

Deluxe Suite, 2 Bedrooms, Non Smoking

  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Royal Suite, 3 Bedrooms, Non Smoking

Room

Royal Suite, 3 Bedrooms, Non Smoking

  • 70 sq m
  • 3 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for Executive Suite, Multiple Beds, Non Smoking

Living area

Executive Suite, Multiple Beds, Non Smoking

  • 70 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Premier Suite, 2 Queen Beds, Non Smoking

Living area

Premier Suite, 2 Queen Beds, Non Smoking

  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

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About the area

Kuala Lumpur

Located in Bukit Bintang neighbourhood, The Robertson Kuala Lumpur is connected to a shopping centre. Merdeka Square and Batu Caves are notable landmarks, and travellers looking to shop may want to visit Petaling Street and Pavilion Kuala Lumpur. Looking to enjoy an event or a match while in town? See what's going on at Bukit Jalil National Stadium.

What's nearby

  • Petaling Street - 9 min walk - 0.8 km
  • Berjaya Times Square - 10 min walk - 0.9 km
  • Merdeka Square - 15 min walk - 1.3 km
  • Pavilion Kuala Lumpur - 15 min walk - 1.3 km
  • Petronas Twin Towers - 2 min drive - 1.6 km

Getting around

  • Imbi Station - 13 min walk
  • Kuala Lumpur Masjid Jamek Station - 14 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah) - 34 min drive

Restaurants

  • ‪Jamaica Blue Fine Coffees - ‬1 min walk
  • ‪Garden Terrace Cafe - ‬3 min walk
  • ‪May King Restaurant MKP Lum Mee - ‬2 min walk
  • ‪Vcr - ‬5 min walk
  • ‪8Haus 八號 - ‬6 min walk

About this property

The Robertson Kuala Lumpur

Family-friendly aparthotel connected to a shopping centre in Kuala Lumpur with free parking
Along with an outdoor pool, this aparthotel has a restaurant and a fitness centre. Self parking is free. Additionally, a sauna, a rooftop terrace and a coffee shop/cafe are on-site. Each apartment provides a flat-screen TV with cable channels, plus a kitchenette with a fridge, a stovetop and a microwave. Guests can appreciate conveniences, such as a washing machine and a dining area, and other amenities include free WiFi and a sitting area.
The Robertson Kuala Lumpur offers 90 air-conditioned accommodations with a hairdryer and an iron/ironing board. This individually decorated and furnished accommodation has separate sitting areas. Accommodation at this 3.5-star aparthotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower with a rainfall showerhead, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 42-inch flat-screen televisions come with cable channels.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Amenities

Pool
Kitchen
Washer
Parking included
Free WiFi
Restaurant

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 2:00 AM
The check-in location differs from the property location; go to: [The Robertson Residence South Tower’s lobby]
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 150 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property is professionally cleaned

We should mention

Pool access available from 9:00 AM to 5:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does The Robertson Kuala Lumpur have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:00 AM to 5:00 PM.

Is The Robertson Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Robertson Kuala Lumpur?

Self-parking is free at this property.

What time is check-in at The Robertson Kuala Lumpur?

Check-in start time: 3:00 PM; check-in end time: 2:00 AM. Late check-in is available during limited hours.

What time is check-out at The Robertson Kuala Lumpur?

Checkout is at 11:00 AM.

Does The Robertson Kuala Lumpur provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Robertson Kuala Lumpur located?

This family-friendly Kuala Lumpur aparthotel is located in a shopping district, within 1 mi (2 km) of Petaling Street, Pavilion Kuala Lumpur and Merdeka Square. Petronas Twin Towers and Malaysian Houses of Parliament are also within 3 mi (5 km). Imbi Station is 13 minutes by foot and Bukit Bintang Station is 13 minutes.

The Robertson Kuala Lumpur Reviews

Reviews

7.2

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 24 out of 66 reviews
Rating 8 - Good. 15 out of 66 reviews
Rating 6 - Okay. 11 out of 66 reviews
Rating 4 - Poor. 6 out of 66 reviews
Rating 2 - Terrible. 10 out of 66 reviews

6.8/10

Cleanliness

10/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

7.4/10

Communication

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication
Wonderful staff Nice area Great hot water Good wifi
Stayed 28 nights in May 2023

8/10 Good

Muhammad Shahid

Liked: Amenities, communication
Excellent location
Stayed 1 night in Nov 2022

10/10 Excellent

ROSHAN

Liked: Cleanliness, property conditions & facilities, communication
It was very good for holidays.
Stayed 13 nights in Jul 2023

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stay was good with good view during my stay. Overall good vibes.
Stayed 3 nights in Nov 2023

10/10 Excellent

Syima

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean, reception give fast response to our query..
Stayed 1 night in Apr 2023

10/10 Excellent

Kah

Liked: Cleanliness, room comfort, communication

Reasonable price for the location free parking

Great
Stayed 2 nights in Mar 2023

8/10 Good

Alaeldin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything is perfect. Beds sheets could be cleaned better.
Stayed 4 nights in Nov 2023

8/10 Good

David

Liked: Cleanliness, room comfort, communication

recommended

it was pleasantly good...
Stayed 6 nights in Feb 2023

10/10 Excellent

Tillat

Liked: Cleanliness, room comfort, communication

A jewel

This property was one of the best, neat and clean properties that I have fin.
Stayed 3 nights in Mar 2023

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
The flat was comfortable and cosy. Easy to relay messages through whatsapp. Price is reasonable.
Stayed 3 nights in Mar 2023

8/10 Good

Carsten

Liked: Cleanliness, property conditions & facilities, communication
Super Lage
Stayed 3 nights in Jan 2024

2/10 Terrible

Mohamed

Disliked: Cleanliness, property conditions & facilities, communication
People are very rude I stayed 10 days place is very filthy and old furniture never again
Stayed 10 nights in Jun 2023

6/10 Okay

ken

Liked: Amenities
Disliked: Cleanliness, communication
Bed was filled with hair n sofa was half broken But room was big n relatively clean for the price
Stayed 2 nights in Aug 2023

10/10 Excellent

Rob

Liked: Communication
OK
Stayed 2 nights in Sep 2023

4/10 Poor

le

Liked: Amenities, communication
Disliked: Cleanliness
The room has beautiful views, rooms set up good. Cleanness is very poor. There are so much of very tiny(smaller than poppy seeds)found claw around the drainage area in the bathroom , every where and on dinner table. Front desk service is good.
Stayed 2 nights in Sep 2023

4/10 Poor

Sabrina

Liked: Cleanliness, communication
Disliked: Property conditions & facilities
My dad who’s fairly fit, sat down on a chair in the apartment and it gave way, hurting his back. We checked the other chairs and turns out a lot of the screws were loose. The shower pipe was also leaking. Otherwise, it would have been a good stay.
Stayed 3 nights in Sep 2023

8/10 Good

Ben

Liked: Amenities, property conditions & facilities, communication
It has a bit of a view (in some rooms), decent pool (open when it is not raining?!) and gym. It is a decent place for a good price. In my case specifically, I am very afraid of heights yet the balcony to the washing machine is wide open, down all the way. One aircon didn't work and my dryer did not work properly but your mileage may vary.
Stayed 7 nights in Feb 2023

6/10 Okay

Hisamitsu

Disliked: Cleanliness, amenities, property conditions & facilities
Not clean
Stayed 2 nights in Jul 2023

6/10 Okay

le

Master bedroom faucet is not working well, running very slow. Cleanness is poor. There are multiple very tiny tiny (smaller than poppy seeds)bugs claw everywhere, especially around the drainage hole in bathroom and especially on dinner table (creamy surface, easily spitting them) the covers which cover the furnitures are poor condition. Rooms are big and very comfortable with beautiful views. Staffs are nice.
Stayed 6 nights in Sep 2023

4/10 Poor

Teh Soon

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
Very bad smell inside the Room.
Stayed 2 nights in Jan 2023

8/10 Good

Kelvin

Liked: Cleanliness, room comfort, communication

Overall happy

Very good alternative to a hotel. You get a large space, much larger than a hotel scbs you have a separate living area so you don't need to sit on the bed when in the room. Location is perfect for me, J.Alor, BB, Sri Ganesh, chinatown all walking distance. Security attitude at the swimming pool was very bad, they could do with replacing the security with a customer service attendant! He was only there to tell people what not to do, wanted to exert some sort of power over people. He needs to be moved to a different area, away from guests and customers. (I hope you're reading this Robertson)(Fri 17.2 1.30pm) Overall a nice stay and would consider again.
Stayed 2 nights in Feb 2023

6/10 Okay

wan

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Easy to locate. Check in was a breeze.Cleanliness was disappointing. Very Dusty and musky smell. Food crumbs found on dining chairs. Toilet smell of urine with blood stain on toilet bowl. Toilet floor need a good scrubbing especially the shower area.we actually need to disinfect the room and blast the Aircon to get rid of the musky smell, and wiped and mopped the entire apartment as it's just too dusty.requested for late check out weeks before the trip but only got a reply on the day itself via Whatsapp after we have already checked out 🙄.
Stayed 2 nights in Nov 2022

2/10 Terrible

Bashir

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Save yourself the headache and money and book elsewhere. Where do I start… Firstly there was no bathroom towels, the sofas smelled and was covered by a sheet. The floor hasn’t been mopped. Bathroom smelled like urine, which wasn’t a pleasant smell. I spoke to a few of the other guests and they mentioned the same issues. I asked the front reception for a refund and was informed me that I needed to contact customer service. So I asked to change rooms and the same issue.
Stayed 3 nights in Sep 2023

2/10 Terrible

Jason

Disliked: Cleanliness

Unsatisfactory Stay

The Robertson, KL is disappointing place to stay in. 1) Hygiene - Hygiene is appalling. The floors doesn't look it was vacuum or wipe. It felt sticky and there were stains found around the suite. Towels had stains everywhere. 2) Amenities/Houskeeping - Hotel did not refresh room properly. Towels were not promptly replace before check-in. Towels were of bad conditions too, and was not well-washed. 3) Air-con - Air-con's has issues, its temperature system was not fully functional and at times 28'c felt like it was 18'c. 4) Customer Service - Service was slow in reply and not helpful.
Stayed 3 nights in Oct 2023

6/10 Okay

Eugene

Liked: Cleanliness, room comfort
Disliked: Communication

ITS OKAY

We arrived for check in at 245pm, we were told our room wasnt ready until about 4pm. We told the cleaners its ok as we are going out all night. We arrived back into our apartment at 10pm and bathroom towels were missing and it took 1 hr to get towels. A limit of 1 towel per person for shower, gym and swim. No extra towels are handed out they will only exchange 1 for 1. So i doubt people will wait 1 hour to swap towels so u can figure out the hygiene level when it comes to that. But i used a floor towel for gym n lucky i had washing powder so i just did my own washing. Hot water is limited so if u shower at peak times youll freeze. A lil misleading as its a serviced apartment but only if u stay more then 4 nights as we were told. For the price of $50 aud per night its bearable but i wouldnt pay more then that. Would i come back? Yes i would coz u can sort those nitty gritty problems urself. Just bring ur own towels security is good, and gym pool is very clean. Rooms are clean just customer service and communication is very poor.
Stayed 3 nights in Jul 2023