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Neustadt Apartments managed by Hotel Central Luzern

Apartments with kitchens, 4-minute walk to Chapel Bridge

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Living area
Front of property
Room
Breakfast area
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Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Parking available
  • Kitchen
  • Free WiFi

Explore the area

View in a map
  • Place, Chapel Bridge
  • Place, Lucerne Town Hall
  • Place, KKL Lucerne
  • Airport, Zürich (ZRH)

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View all photos for Comfort Apartment (Cosy)

Living area

Comfort Apartment (Cosy)

10.0 out of 10
Exceptional
(3 reviews)
  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Apartment (Noble)

Living area

Deluxe Apartment (Noble)

10.0 out of 10
Exceptional
(1 review)
  • 807 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Classic Apartment, 1 Bedroom, Kitchen, City View

Living area

Classic Apartment, 1 Bedroom, Kitchen, City View

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Lucerne

Located in Lucerne, Neustadt Apartments managed by Hotel Central Luzern is in the city centre and near a boardwalk. Lucerne Ferry Terminal and Bioweingut Sitenrain are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Entlebuch Biosphere and The Swiss Path. Natur-Museum and Richard Wagner Museum are also worth visiting. Make sure you don't miss outdoor adventures like hiking/biking trails and cycling.
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What's nearby

  • Chapel Bridge - 3 min walk - 0.3 km
  • Lucerne Town Hall - 5 min walk - 0.4 km
  • KKL Lucerne - 5 min walk - 0.4 km
  • Lion Monument - 14 min walk - 1.2 km
  • Chateau Guetsch - 15 min walk - 1.2 km

Getting around

  • Lucerne Station - 3 min walk
  • Zurich Airport (ZRH) - 68 min drive

Restaurants

  • ‪Heini - ‬4 min walk
  • ‪Tibits - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Mövenpick - ‬2 min walk

About this property

Neustadt Apartments managed by Hotel Central Luzern

Apartments with kitchens, 4-minute walk to Chapel Bridge
Self parking, tour/ticket assistance and free Wi-Fi in public areas are available at this smoke-free apartment building. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Comforts include a pillowtop bed and premium bedding, and guests will also find conveniences, such as a dining area and a sitting area. Weekly housekeeping is available.
Neustadt Apartments managed by Hotel Central Luzern offers 6 accommodations with espresso makers and complimentary bottles of water. This individually decorated and furnished accommodation has separate sitting areas. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. Accommodation at this 3-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a weekly basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Amenities

Kitchen
Free WiFi
Breakfast available
Parking available

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
The check-in location differs from the property location; go to: [Hotel Central Luzern, Morgartenstrasse 4, 6003 Luzern]
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.30 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: from approximately CHF 19.00 for adults and from CHF 19.00 for children
  • Uncovered self-parking fee: CHF 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Frequently asked questions

Is Neustadt Apartments managed by Hotel Central Luzern pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Neustadt Apartments managed by Hotel Central Luzern?

Self-parking is available for CHF 20 per day. Limited spots are available.

What time is check-in at Neustadt Apartments managed by Hotel Central Luzern?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Neustadt Apartments managed by Hotel Central Luzern?

Checkout is at 11:00 AM.

Where is Neustadt Apartments managed by Hotel Central Luzern located?

Located in the heart of Lucerne, this apartment building is within a 5-minute walk of Museum Sammlung Rosengart and Chapel Bridge. The Swiss Path and St. James Way are also within 5 minutes. Lucerne Station and Lucerne (QLJ-Lucerne Train Station) are within a 5-minute walk.

Reviews

Neustadt Apartments managed by Hotel Central Luzern Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

9.6/10

Communication
Rating 10 - Excellent. 49 out of 63 reviews
Rating 8 - Good. 9 out of 63 reviews
Rating 6 - Okay. 5 out of 63 reviews
Rating 4 - Poor. 0 out of 63 reviews
Rating 2 - Terrible. 0 out of 63 reviews

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In beautiful condition. Great location
Stayed 3 nights in Jun 2022

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

The apartment is located right in the centre of Lucerne and had everything we needed for an amazing stay. Everything was very clean and tidy. Highly recommend!
Stayed 9 nights in Dec 2022

10/10 Excellent

Kim Hien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

so peaceful place

This place was the best for my last minute trip to Lucerne, it would be better if i can go travel by couple. Hope to see you again in future.
Stayed 3 nights in Jun 2019

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one bedroom apartment was spacious and clean and had everything we needed. The bed was very comfortable, and we slept better here than anywhere else on our trip. The location was fantastic. The second half bath made it easier with three of us staying here. A little expensive, but everything in Lucerne is, so overall value was good.
Stayed 4 nights in May 2024

6/10 Okay

Valentina

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Nice place but no AC.
Stayed 5 nights in Jul 2024

10/10 Excellent

Anjali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really well maintained property, centrally located from public transit and activities. Host is mindful of travelers needs and has stocked home with all basic necessities. Really loved our stay, kids were looking forward to return to the apartment after a long day out. Truly a home away from home. Only request would be for host to provide better fans as it was very hot on the days we stayed.
Stayed 3 nights in Aug 2022

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic, except double bed was in a corner, so one side could not get out of their own side
Stayed 7 nights in Jul 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay with lots of space

We booked a two-bedroom apartment and it was clean, modern and comfortable. The only minor issue was that there was only one bathroom and it was attached to only one of the bedrooms. Therefore, the person staying in bedroom #2 had to come into and through bedroom #1 to use the bathroom. That aside, the apartment was fantastic with lots of space and convenient to walk to the train station and or to old town Lucerne. By the way, the lower level of the train station has everything from a grocery store to a flower shop underneath (the currency exchange is on the upper level of the train station). When we come back to Lucerne, we will definitely try to stay here again.
Stayed 3 nights in Jan 2023

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great base to explore Lucerne

We stayed for a week in apartment 6 (one bedroom) as a couple. The apartment was the perfect place to stay while exploring Lucerne and the region, being only a couple of minutes from the station and with all of the city within a short walking distance. We got our breakfast each morning from the bakery 30 seconds from the front door - ideal! The hosts at Hotel Central were very friendly and welcoming, giving us a quick tour of the apartment and were helpful whenever we needed anything. They explained the cleaner comes once a week, halfway through our stay in our case, which worked well. The apartment itself is well appointed, having been decorated recently with a modern design. We didn't cook anything elaborate but the kitchen was well equipped enough for our needs. Lucerne was hot (~30C) when we visited, but the external shutters kept the apartment fairly cool, and we were given a fan by the hosts that meant we managed without issue. The price was in-line with staying in a local hotel for a week, but the additional space and facilities made us much more comfortable. Overall I would strongly recommend Neustadt apartments to anyone staying in Lucerne and wouldn't hesitate to stay there again.
Stayed 7 nights in Jun 2022

10/10 Excellent

Tony

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and roomy apartment. The shower is a bit funky, the floors get very wet, since there's no shower door. Very new interior
Stayed 3 nights in Aug 2025

8/10 Good

Caron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice roomy apartment but no air conditioning.

Very nice apartment, very roomy with well equipped kitchen. Comfortable bed and beautiful view. Great location. The only downside which almost ruined our stay was no air conditioning. There was a heat wave while we were there and it was miserable.
Stayed 3 nights in Jun 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, comfortable flat with everything we needed.
Stayed 3 nights in May 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. And the kids loved that there was a playground across the street. The adults loved that they serve beer at the Cafe next to the playground.
Stayed 3 nights in Apr 2025

10/10 Excellent

Janani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time in Lucerne by staying at this property. The apartment had evertything we needed and was very comfortable. Given how Lucerne is so expensive this gave us the opportunity to make simple breakfast, stock up the fridge with essentials and heat up frozen meals. The place is less than 5 mins from the train station and close to all other places.
Stayed 4 nights in Sep 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient and easy - a bright, spacious apartment, with a friendly and helpful staff from the Hotel Central. Staying here was the best decision made so far this vacation!
Stayed 3 nights in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect apartment and location for a family stay in Lucerne.
Stayed 9 nights in Jan 2024

10/10 Excellent

Hwee Hoong Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in/out process was easy. The staff at reception were very friendly and apartment had everything we needed.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great staff and service.
Stayed 7 nights in Sep 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay for 3 nights in this beautiful apartment and very central to everything we wanted to do and see! Highly recommend for a short stay. Wish we could have stayed longer
Stayed 3 nights in Aug 2023

8/10 Good

Muniba

Liked: Cleanliness, amenities
Nice property close to the train station. Very convenient . Check in is at Central Hotel and then apartment itself is down the road in a separate location. We had delayed baggage from our flight which was later delivered to the hotel. No one notified us until when it was time for check out we asked about our baggage. If we had not asked we would have missed it. Otherwise clean and wonderful location.
Stayed 3 nights in Aug 2023

10/10 Excellent

INAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
모든 것이 만족스러웠다. 넓고, 깨끗하다. 부엌에 모든 용품이 갖춰져 있었다. 편리한 위치에 대중교통과 마트가 모두 가까이 있었다
Stayed 7 nights in Jul 2023

10/10 Excellent

AI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

清潔で快適、かわいいお部屋でした

ロケーションが大変よく、中央駅、KKLのすぐ近くで旧市街の観光スポットもだいたい徒歩で行けます。 お部屋はかわいくて清潔、キッチンにはガスレンジや食洗機までありました。 私達の滞在した日は連日30℃を超える暑い日で、クーラーがないことが不安でしたが、朝晩は扇風機で充分でした。 午後の数時間だけ、暑いなと感じましたが、日本の暑さに比べれば大したことはなかったです。 スタッフはとても親切で、毎日タオルの交換を依頼しましたが、快く引き受けてくれました。 唯一欠点をあげるなら、シャワールームが狭いこと、水圧が弱いことです。 全体的に大変満足しました。
Stayed 4 nights in Aug 2023

8/10 Good

Inderprit

Liked: Cleanliness, amenities
Dislikes- Drainage in the shower room was not good. The wash basin drainage was poor. When reported to the girl at reception, her question was offensive implying we had put something down the sink. We also had to wait for 40 minutes to check in as the apartment wasn't ready. Nico the Concierge who we dealt with was excellent,very helpful and friendly. If you want a good view then unfortunately you will be staring at a side wall of a church. We were not bothered about the view so was ok for us. The apartment should be checked for proper drainage etc before the next guest moves in. Likes- The apartment is very cosy, spacious and homely. It has everything you need for a comfortable stay. Only 4 to 5 minutes walk from the station. We can stay here again. Owners please advise staff to not accuse guests for something they report. Please thoroughly check the drainage before the next guests arrive.
Stayed 7 nights in Aug 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with 5 min walk to trains, boats and city center….very nice apartment, quiet and comfortable….staff very responsive and helpful!
Stayed 3 nights in Jun 2023

6/10 Okay

PURNACHANDRA

Most of Switzerland don’t have AC and so this apartment. It’s very hot in Switzerland and this apartment has windows but the airflow is in wrong direction and so you don’t get any air into the rooms even if you open windows. Overall apartment is nice but without proper air you feel like very hot in the room. If you don’t mine staying in hot rooms. This is the place for you.