2/10 Terrible
ELY
7 Dec, 2024
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities, communication
Hotel name is deceitful - we booked basic apartment with 2 twins and 3 futon beds.
1. Communication very poor, you asked in English, reply is always in Japanese, and takes 2-3 days or sometime no answer at all. They can’t received luggage in advance, as it is a self check-in, it would be helpful if they can suggest that downstairs family mart does ship/luggage everywhere. We learned the hard way.
2. Apartel air conditioner remote control are in Chinese character, it would be helpful to post or have instructions in English or multi languages as Apartel guests are international.
3. Apartel is bone essential, the room is good for 7, it does come only ONE glass shot, 4 plates, 2 spoons, a little play kettle, a scissors, a small pot and pan, NO cooking utensil, IN SHORT “DO NOT COOK” however it does have a microwave and stove.
4. The twin beds are as hard as a rock, the pillow is as soft as cotton, there are blood stain in 2 of the futon beds and the wall as well, GROSS!!!!
5. The TV fall off the bracket and they didn’t bother to mount it back, wall paper peeled off in the dining area, pendant light in the futon room is semi-broken.
The POSITIVE comment for the apartel:
1. It’s a walking distance to dotonbori and train station
2. Family mart is at the ground floor
3. Water power is very strong with hot water
4. It come with washing machine (we didn’t use) no dryer
5. Essential toiletries - shampoo, conditioner & body wash, no cotton swab, no slippers, toothpaste are dried up
ELY
Stayed 3 nights in Nov 2024