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Sutera Sanctuary Lodges at Kinabalu Park

Family-friendly hotel with 24-hour front desk and restaurant

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Photo gallery for Sutera Sanctuary Lodges at Kinabalu Park

Exterior
Breakfast area
View from room
Reception
Private kitchenette

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking available
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Restaurant

Explore the area

View in a map
Kinabalu National Park, Mt. Kinabalu, Ranau, Sabah, 89300
  • Mount Kinabalu Park Entrance
    ‪8 min walk‬
  • Mt Kinabalu
  • Desa Cattle Dairy Farm
    ‪15 min drive‬

Rooms & beds

Bedroom

1 King Bed

Spaces

Separate dining area
Number of living rooms
Garden
Price is avg per night

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About the area

Ranau

Located in Ranau, Sutera Sanctuary Lodges at Kinabalu Park is in a national park. While the natural beauty of Mount Kinabalu National Park and Mt Kinabalu can be enjoyed by anyone, those looking for an activity can explore Desa Cattle Dairy Farm. Travelling with kids? Consider Arnab Village and Kokob Rafflesia Conservation Garden. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails.

What's nearby

  • Mount Kinabalu Park Entrance - 8 min walk - 0.7 km
  • Mount Kinabalu National Park - 8 min walk - 0.7 km
  • Kundasang War Memorial - 6 min drive - 7.3 km
  • Sosodikon Hill Kundasang - 13 min drive - 11.8 km
  • Desa Cattle Dairy Farm - 15 min drive - 12.9 km

Getting around

  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 112 min drive

Restaurants

  • ‪Desa Cafe - ‬14 min drive
  • ‪Puncak Restaurant - ‬6 min drive
  • ‪KFC - ‬7 min drive
  • ‪Selera Kebun - ‬9 min drive
  • ‪Café Liwagu - ‬3 min walk

About this property

Sutera Sanctuary Lodges at Kinabalu Park

Family-friendly hotel with 24-hour front desk and restaurant
This hotel features a restaurant, a snack bar/deli and a conference centre. Additionally, self parking, a 24-hour front desk and multilingual staff assistance are on-site.
Sutera Sanctuary Lodges at Kinabalu Park offers 46 accommodations. Bathrooms include a shower, bathrobes, slippers and hairdryers. Cots/infant beds are also available. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages

English, Malay

Amenities

Restaurant
Breakfast available
Parking available
Business services
Room service
Housekeeping

House Rules

Check in after 3:00 PM
Check out before noon
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Pets

No pets allowed, no service animals permitted
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Smoking

Smoking allowed: in designated areas

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MYR 56 for adults and from MYR 46 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 153 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Is Sutera Sanctuary Lodges at Kinabalu Park pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sutera Sanctuary Lodges at Kinabalu Park?

Self-parking is available for a fee.

What time is check-in at Sutera Sanctuary Lodges at Kinabalu Park?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Sutera Sanctuary Lodges at Kinabalu Park?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Sutera Sanctuary Lodges at Kinabalu Park located?

Located in a national park, this family-friendly hotel is 0.6 mi (0.9 km) from Mount Kinabalu National Park and 7.7 mi (12.3 km) from Desa Cattle Dairy Farm.

Sutera Sanctuary Lodges at Kinabalu Park Reviews

Reviews

8.4

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
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Rating 10 - Excellent. 39 out of 101 reviews
Rating 8 - Good. 47 out of 101 reviews
Rating 6 - Okay. 10 out of 101 reviews
Rating 4 - Poor. 2 out of 101 reviews
Rating 2 - Terrible. 3 out of 101 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great place to stay at, within Mt Kinabalu Park. Excellent services and friendly staff. Great place to stay at if you like trekking. Good food and a nice fireplace to keep warm during cold evenings.
Stayed 2 nights in Jun 2023

10/10 Excellent

On Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay in Mt Kinabalu

Perfect stay in Mt Kinabalu. The house we stayed is cosy and very convenient for visiting the Mt Kinabalu Park as it’s situated inside the park. There is heater in the house which makes is super great in the rainy cold days in the mountain. Facilities are great. There is movie channel for visitors to enjoy !
Stayed 2 nights in Jan 2025

8/10 Good

Naima

Liked: Cleanliness, staff & service
Lovely place to visit and relax. The bathrooms of the hill lodges require refurbishment they are outdated and had bad smell.
Stayed 2 nights in May 2023

10/10 Excellent

Li Tiing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is within the Kinabalu National Park, so it is surrounded by the flora and fauna of the rainforest, which is so dense and delightful. The hiking trails are nearby and even walking up to the first checkpoint is very convenient. I loved my time there lots as an escape from the city life.

8/10 Good

Kok Wai Peter

Liked: Cleanliness, staff & service
Not much activities esp. night time.
Stayed 2 nights in Feb 2023

8/10 Good

Ming Choo

Liked: Cleanliness, staff & service
The staff at the reception and Liwagu restaurant is attentive and courteous. KKNP is a great place to experience nature walks. The paved roads are maintained and clean. However the room & furniture is aged and requires maintenance. While the air quality in the open is refreshing and cooling, the room is stuffy. A fan to circulate the spacious room would help. The property certainly needs upgrading.
Stayed 2 nights in May 2023

10/10 Excellent

Choon Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Ranjan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very eco-friendly!
Stayed 1 night in Jul 2024

10/10 Excellent

Zahrul Faizi

Stayed 1 night in May 2024

10/10 Excellent

Etsuko

とても良かったが。テラスからはリスや鳥が見え、天気も良くキナバル山も山頂までよく見えた。夕飯はとても美味しかったが、朝食は普通。市内からは遠く交通の便がイマイチ。
Stayed 1 night in May 2024

8/10 Good

Dg Marshitah

Stayed 2 nights in Dec 2023

8/10 Good

Wing Hei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have shuttle to pick up from lobby to your room. Breakfast buffet was great!
Stayed 1 night in Nov 2023

10/10 Excellent

Sureswaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent service and stay.

Great stay. Great people. The bathroom needs to be upgraded. Otherwise, very nice. great breakfast.
Stayed 1 night in Feb 2022

8/10 Good

Dzafran Alif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful stay, some of the facilities could use an upgrade and the restaurant is a bit average taste wise, but overall if you love nature you will love it here.
Stayed 1 night in Dec 2021

8/10 Good

Ellyna

Liked: Cleanliness, staff & service, room comfort

Value for money

I stayed at Peak Lodge. The view is beautiful. However , the lodge is a little dated and deserves a refurbishment .overall, it's comfortable without much hassle Staff are very friendly and responsibke .I left so personal belongings behind and Azlan managed to deliver it to KK city to my friend. Thank you
Stayed 1 night in Aug 2020

8/10 Good

Maurizio

Liked: Room comfort
Disliked: Staff & service

so disappointing

it remain the best option in Kundasang but every time maintenance and services are getting worst... this time, in one of the best villas they have, paid RM 800 for one night stay, not enough hot water for all guests to have a shower. My bed blanket had a big stain on one side. Restaurant is becoming ridiculously bad... overpriced, specially at breakfast time, doesn’t offer enough options and quality of food for the level of the Sutera resort..... RM 28 for french toasts that are just 2 slices of bread, 3 very small slices of banana (1/6 of a normal banana fruit), and and a spoon of honey!!?? I still recommend the place for a stay mostly because there are no better options but avoid the restaurant at all
Stayed 1 night in Jul 2020

8/10 Good

Francis J

Stayed 2 nights in May 2020

10/10 Excellent

Kian Lun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best!!!
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the landscape. Well done beds clean and good buffet.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Disliked: Staff & service
Grundsätzlich für einen Nationalpark absolut ok, jedoch hat es mich überhaupt mitgerissen. Wir hatten das Rock Hostel, eben die günstige Variante, die soweit ok war. Sehr einfach, aber alles in Ordnung. Essen gibt es von 6-11, 12-16 und 18-22 in Buffet Form. Personal ist sehr aufgesetzt nett, aber hatte nicht so wirklich Ahnung bzw. hatte kein großes Interesse dem Gast entgegenzukommen. Die Trails sind ganz gut, wobei die Beschilderung hier und da besser sein könnte. Ist gefühlt alles nur für Leute ausgelegt, die den Gipel besteigen wollen.
Stayed 1 night in Feb 2020

8/10 Good

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

Friendly people and always pleasing. We were upgrade as we wanted a twin bed rather than a queen size bed. I would definitely make a return trip
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Bed very comfortable, thank you. But why bother to provide packets of coffee and tea set when there is no Kettle provided.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020