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Sutera Sanctuary Lodges at Poring Hot Springs

Guesthouse in Ranau with outdoor pool and restaurant

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Photo gallery for Sutera Sanctuary Lodges at Poring Hot Springs

Front of property – evening/night
Outdoor pool
Dining
View from room
Bathroom

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Room service
  • Housekeeping
  • Air conditioning
  • Restaurant

Explore the area

View in a map
  • Place, Kokob Rafflesia Conservation Garden
  • Place, Desa Cattle Dairy Farm
  • Place, Poring Hot Spring

Rooms & beds

Bedroom 1

1 King Bed

Bedroom 2

1 Queen Bed

Bedroom 3

2 Single Beds

Spaces

Number of living rooms
Garden
Price is avg per night

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About the area

Ranau

Located in Ranau, Sutera Sanctuary Lodges at Poring Hot Springs is in a rural area and in the mountains. Last POW Camp Memorial and Kundasang War Memorial are local landmarks, and some of the area's activities can be experienced at Desa Cattle Dairy Farm and Sungai Moroli Fish Spa. Arnab Village and Kokob Rafflesia Conservation Garden are also worth visiting. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Kokob Rafflesia Conservation Garden - 9 min drive - 8.1 km
  • Sosodikon Hill Kundasang - 15 min drive - 15.2 km
  • Desa Cattle Dairy Farm - 19 min drive - 18.4 km
  • Mount Kinabalu Park Entrance - 20 min drive - 21.4 km
  • Poring Hot Spring - 23 min drive - 15.1 km

Getting around

  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 146 min drive

Restaurants

  • ‪Warung Abang Haji - ‬1 min walk
  • ‪Onn Kee Bah Kut Teh 安记肉骨茶 - ‬4 min walk
  • ‪Ipoh Moi Hakka - ‬4 min walk
  • ‪Sunny’s Kitchen Ikan Panggang - ‬4 min walk
  • ‪Lam Hong Restoran - ‬5 min walk

About this property

Sutera Sanctuary Lodges at Poring Hot Springs

Guesthouse in Ranau with outdoor pool and restaurant
This smoke-free guesthouse features an outdoor pool, a restaurant and a bar/lounge. Other amenities include a children's pool, a garden and a picnic area.
Sutera Sanctuary Lodges at Poring Hot Springs offers 4 air-conditioned accommodations with complimentary slippers and a ceiling fan. 20-inch flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
An outdoor pool and a children's pool are on site.

Children aged under 4 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

There are hot springs on site.

Amenities

Pool
Restaurant
Air conditioning
Bar
Room service
Housekeeping

House Rules

Check in after 3:00 PM
Check out before noon
default

Pets

No pets allowed
default

Smoking

Smoking is not permitted

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Children under 4 years old are not allowed in the swimming pool without adult supervision

Frequently asked questions

Does Sutera Sanctuary Lodges at Poring Hot Springs have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Sutera Sanctuary Lodges at Poring Hot Springs pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sutera Sanctuary Lodges at Poring Hot Springs?

This guest house doesn't offer parking.

What time is check-in at Sutera Sanctuary Lodges at Poring Hot Springs?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM.

What time is check-out at Sutera Sanctuary Lodges at Poring Hot Springs?

Checkout is at noon.

Where is Sutera Sanctuary Lodges at Poring Hot Springs located?

Situated in the mountains, this guesthouse is within 6 miles (10 km) of Last POW Camp Memorial, Arnab Village and Kokob Rafflesia Conservation Garden. Kundasang War Memorial and Sosodikon Hill Kundasang are also within 12 miles (20 km).

Reviews

Sutera Sanctuary Lodges at Poring Hot Springs Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 38 out of 63 reviews
Rating 8 - Good. 14 out of 63 reviews
Rating 6 - Okay. 8 out of 63 reviews
Rating 4 - Poor. 1 out of 63 reviews
Rating 2 - Terrible. 2 out of 63 reviews

Reviews

8/10 Good

Helle Sylvest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Hot Springs - COLD Springs

Very nice place. Close to view and waterfall. Nice rooms. Very nice restaurant exelent breakfast. The 'Hot Springs' are not wathwe expected. Very coldbut refreshing. Only a part of the area has acces included your stay, witch is okay.
Stayed 1 night in Feb 2025

8/10 Good

Hirohiko

Liked: Staff & service, property conditions & facilities
静かな環境で温泉もすぐ近くにあり便利でした。部屋に蚊や小さな虫がたくさん入っていましたが、山の中なので、ある程度はやむを得ないと思います。
Stayed 1 night in Jan 2025

10/10 Excellent

Noranah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

simply awesome

comfortable and beautiful room. very close to stream and nature. excellent breakfast !
Stayed 1 night in May 2024

10/10 Excellent

hyejung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

자연속의 휴식

실히 좋네요 한번 온천욕으로 얼굴이 부드러워 졌어요 코타키나발루 와서 계속 햇볕에 노출 되서 피부가 건조하고 거칠거칠했었는데..! 그리고 직원들도 다 너무 친절하네요! 아침에 일어나서 문 열고 나오면 공기랑 뷰가 진짜 너무 좋습니다
Stayed 2 nights in Feb 2020

10/10 Excellent

Man Hei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cosy and spacious chalet

Absolutely amazing!! We stayed in river lodge and everything is perfectly fine as photo shown on the apps. The large spacious glass dining area are so remarkable! The eco-friendly and tropical forest surrounding is really good for travellers who look for wellness and quietness. Inside the park provides you easy trail to waterfall and hanging wooden bridge so you don’t need to plan so much. I will definitely stay in river lodge again among all the other chalets choices
Stayed 1 night in Jan 2020

6/10 Okay

Francis J

Liked: Cleanliness, room comfort

Nice accommodation; restaurant disappointing.

We stayed for 3 nights recently. We were very happy with the room (though it was extremely close to the entrance to the park, so noisy). The restaurant was a let-down - many of the menu items were unavailable, and the cleanliness of the plates, cutlery and tables left a lot to be desired. Considering the prices in the restaurant, this was a real disappointment. n option worth considering is to eat in one of the many local restaurants just outside the gates.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Disliked: Room comfort

Room not fullfill as per request

Online confirm bed type provide in bunk bed but end up with 2 single bed. Then the hotel personnel tell you their system did not know about the bunk bed requirements. I was, huh??? It’s hotel.com problem that what show was not able to communicate to hotel operators??? And, the room illustration please reflect the truth. The photo is MISLEADING! The room and bed look spacious and ok but in actual, it’s quite limited space. Pls be remember that the hotel location vs the price, it shld have being a spacious one with this kind of price.
Stayed 1 night in Dec 2019

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Wifi didn’t work. You could only send some whatsapp messages but you couldn’t open any websites.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is reasonable, the Palm Villas are amazing. The staff were very helpful and efficient. The location at Poring Hot springs is absolutely spectacular
Stayed 1 night in Oct 2019

10/10 Excellent

KAM YEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常好，非常難忘！

很令人喜歡的酒店，員工非常友好，update 了房間(河流小屋), 令我不用搬來搬去，因同一個apps book 吾到同一型號，評價說早餐不是那麼好，太多昆虫，效外怎會無？但可接受，味道亦不差，有6款選擇！15馬幣温泉，3馬幣泳池，總括去蘭腦再去會遊閒幾天！
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Sufficient if slightly underwhelming for a stay within Poring Hot Spring & Nature Reserve
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice and near the hot spring
Stayed 1 night in Jun 2019

10/10 Excellent

Ievgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice for Poring Hot Springs

Clean and fresh hotel located right inside Poring Hot Springs National Park - you have to buy entrance ticket to access the hotel by car. Quiet at night. The staff was polite and helpful. There is a hole under the front door which a bit scared us at the check-in, however we had absolutely no issues with mosquitoes at night. Wi-Fi was only working at the lobby, no Wi-Fi in the room. Breakfast was nice. There are several places to eat in the village additionally to the resort's restaurant.
Stayed 1 night in May 2019

10/10 Excellent

Poh Choo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic n clean hotspring

Rt next to the hotspring wh is ideal for us. We were always the 1st 2 as we walk there at 7am; soak for an hr b4 gg for our set bf wh is gd. Redtaurabt meals gd also. We actually booked for 1n. Extended 2nd N. Wish we could do 3rd nite. Abt the best part of our holiday here.
Stayed 1 night in Feb 2019

10/10 Excellent

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent for family

It was a wonderful experience for our family. The service was great & breakfast was nice too. The villa is of good size & very welcoming. Thank you for giving us a memorable stay!
Stayed 2 nights in Dec 2018

10/10 Excellent

Mohd Hirman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxurious stay, feel like stay at home

I stayed here at Palm Villa with family for two nights. After read review from guest reviewed, we decided to book this resort. My first impression were right same like others. Since we arrived late, we were directed to the villa. Check in process done in the room very smooth and quick. Resort location just beside the one of main attraction, Poring Hot Spring. We spend half day here but cannot fully explore the area. The villa is very huge. Feel like staying at home. It also clean and well maintain. Breakfast service provided at Rain Forest restaurant. I recommend you to try their Nasi Lemak. I had asked the resort to prepare a room decoration for our wedding anniversary and to surprise my wife. The resort staff Sue, Siandim, Saleha and Sahidah had done very good job. Thanks a lot for making our memorable day. Overall, even it a little bit pricey, you will not regret it. The facilties, service and cleanliness is tip top.
Stayed 2 nights in Dec 2018

10/10 Excellent

Sue.L, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked Palm Villa for our stay. The room was so nice, clean and comfortable.Basic kitchen. Maintenance team very efficient when we called for bathroom lighting was spoilt. We order room services for our dinner, food taste good and enjoy the meal. Breakfast is great too. Warm welcome and helpful from the friendly staff.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

stay

excellent. thanks
Stayed 1 night in Sep 2018

10/10 Excellent

Christian, TOULON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vraiment tres bon rapport qualite-prix.

Très bon accueil dans cet hôtel. Les petits chalets sont vraiment très propres et en très bon état. Nous avions réservé deux chalets pour deux couples de la même famille, nous avons eu des chalets mitoyens, c'était vraiment super. seul deux petits points sont a améliorer, il manque un petit frigo et une connexion internet dans les chambres.
Stayed 1 night in Jul 2018

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prima

Appartement was heel mooi en ligging hotel ook.de baden vielen wel wat tegen. Service prima en eten ook.
Stayed 1 night in Jul 2018

10/10 Excellent

lynn, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay!

Highly highly recommend. Excellent location - close to two waterfalls and an amazing 3.4km trail to a huge waterfall. Beware leeches on the trail! Other than that it was breathtaking. The hot springs are literally right next to the rooms. There are many local eateries just right outside the property which makes things easy. Sabah tea plantation is less than half an hour away as well. We stayed at the palm Villa and it is truly beautiful. It is situated atop a hill right by the jungle. The rooms are beautifully designed. You get three bedrooms with queen/King beds, 3 showers and one extra non shower bathroom. The kitchen is basic. Don't expect enough utensils and associated items for cooking. Rooms are very clean, atmosphere of the place is tranquil and serene. Do not expect wifi here! Only wifi available is in the main concierge. Staff are friendly throughout our stay and very accommodating. The in house restaurant is basic, serves regular Western and asian style breakfast and dinner. Highly recommend the palm Villa for bigger families. Wonderful holiday and time spent here.
Stayed 1 night in Jan 2018

10/10 Excellent

See Kiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful experience

Amazing! Wonderful place and people!
Stayed 1 night in Sep 2017

10/10 Excellent

Elisabeth, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay

Stayed in Jungle Lodge which was luxurious. Everything was great and staff was helpful. Restaurant food was good. The big negative was the lack of wifi connection needed for travel arrangements. It is also not was to get to transport-wise, but worth the effort of doing so.

10/10 Excellent

won, 대한민국 안양

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

멀리찿아간 폴링온천앞 조용한 숙소

당일 핸드폰 어플로 예약하고 2시간 넘게 달려간 폴링온천 앞숙소 예약상황이 카운터에 미 통보되었단다 와이파이가 안돼 에약상황을 핸드폰으로 못 보여주고 느린 카운터 인터넷으로 겨우 확인되어 방으로 갔는데 에상보다 넓은 방 넓은 목욕탕 ! 관찮은 곳에서 묵었다고 생각이든다 조식포함인데 아침은 온천부근 레스토랑 가격에 관계없이 1개음식을 주문하면 된다 키나발루 슾속에 어울리는 숙소다

8/10 Good

Lindsey, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a pleasant surprise indeed after the ratings. It was immaculate. Old colonial style. Felt very luxurious compared to other places where we have stayed.