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Smartflats Diamant

Apartments with kitchens, a short walk to Antwerp Zoo

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Living area
Room
Living area
Room
Interior

Reviews

5.2 out of 10

Popular amenities

  • Kitchen
  • Free WiFi

Explore the area

Map
De Keyserlei 43, Antwerp, 2000
  • Antwerp Zoo
    ‪3 min walk‬
  • Antwerp Market Square
    ‪17 min walk‬
  • Sportpaleis
    ‪5 min drive‬
  • Brussels (BRU-Brussels - National)
    ‪34 min drive‬

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View all photos for Superior Apartment

Room

Superior Apartment

  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds

View all photos for Design Apartment

Room

Design Apartment

  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the area

Antwerp

Statiekwartier, a neighbourhood in Antwerp, is home to Smartflats Diamant. Tomorrowland and Chocolate Nation are cultural highlights, and some of the area's attractions include Antwerp Zoo and Antwerp Botanical Garden. Looking to enjoy an event or a game while in town? See what's happening at Sportpaleis or Lotto Arena.

What's nearby

  • De Keyserlei - 1 min walk - 0.0 km
  • Antwerp Zoo - 3 min walk - 0.3 km
  • Antwerp Market Square - 17 min walk - 1.5 km
  • Port of Antwerp - 18 min walk - 1.6 km
  • Sportpaleis - 5 min drive - 2.7 km

Getting around

  • Antwerp (ZWE-Antwerp Central Train Station) - 2 min walk
  • Antwerp Port House Tram Stop - 4 min drive
  • Antwerp (ANR-Antwerp Intl.) - 17 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Bier Central - ‬1 min walk
  • ‪Ellis Gourmet Burger - ‬2 min walk
  • ‪Windsor - ‬1 min walk
  • ‪Takumi Ramen Kitchen - ‬2 min walk

About this property

Smartflats Diamant

Apartments with kitchens, a short walk to Antwerp Zoo
Express check-out and free Wi-Fi in public areas are available at this smoke-free apartment building. Each apartment provides a TV with cable channels, plus a kitchen with an oven, a stovetop and a dishwasher. Free WiFi, a coffee/tea maker and a hairdryer are among the other amenities available to guests.
Smartflats Diamant offers 6 accommodations with coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation includes desks. Kitchens offer stovetops, kitchenware and utensils and dishwashers. Bathrooms include a shower and complimentary toiletries.

This Antwerp apartment provides complimentary wireless Internet access. Televisions come with cable channels.

Amenities

Kitchen
Free WiFi

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Check-in (entrance) for this property is based at a different location, Breydelstraat 30.

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.97 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts

Frequently asked questions

Is Smartflats Diamant pet-friendly?

No, pets are not allowed at this property.

How much is parking at Smartflats Diamant?

This property doesn't offer parking.

What time is check-in at Smartflats Diamant?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Smartflats Diamant?

Checkout is at 11:00 AM.

Where is Smartflats Diamant located?

Located in Statiekwartier, this apartment building is within a 5-minute walk of De Keyserlei and Antwerp Zoo. Century Center and Queen Astrid Square are just steps away. Antwerp (ZWE-Antwerp Central Train Station) is only a 2-minute walk and Antwerp Central Station is 2 minutes.

Smartflats Diamant Reviews

Reviews

5.2
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 1 out of 16 reviews
Rating 8 - Good. 4 out of 16 reviews
Rating 6 - Okay. 3 out of 16 reviews
Rating 4 - Poor. 3 out of 16 reviews
Rating 2 - Terrible. 5 out of 16 reviews

6.0/10

Cleanliness

8.0/10

Amenities

5.2/10

Property conditions & facilities

4.6/10

Communication

Reviews

4/10 Poor

milou

Disliked: Cleanliness, property conditions & facilities, communication
Stayed 5 nights in Aug 2024

2/10 Terrible

Sebastian

Disliked: Cleanliness, room comfort, communication

Pictures lie

The apartment was a big disappointment, which in no way lived up to our expectations. The bed and sofa bed were disgusting and stained. The oven did not work and there was not all the furniture shown in the picture. Hotels.com was unable to get in touch with the landlord, so we were forced to cut short our trip after just one night. Smartflats has refused to refund money for the last nights as they say the pictures represent a range of apartments. In other words, do NOT expect to get the apartment shown in the picture, but a very boring sad and poorly furnished apartment with stained beds and sofa.
Stayed 3 nights in Jul 2024

8/10 Good

Mikael

Liked: Room comfort
Disliked: Communication
Stayed 1 night in Jun 2024

8/10 Good

MASAYUKI

Liked: Cleanliness, room comfort
Stayed 1 night in May 2024

2/10 Terrible

Angelique

Disliked: Cleanliness, property conditions & facilities, communication
Stayed 2 nights in May 2024

2/10 Terrible

Folasade

Liked: Communication
Disliked: Cleanliness, room comfort

Horrible smell. Don't rent if you love yourself

The down stairs, hallway and lift smells like sewage. I have never smelled anything that bad all my life. It is horrible to subject anyone to such offensive odour.
Stayed 2 nights in Apr 2024

6/10 Okay

Rebeca

Liked: Cleanliness, room comfort, communication

Limpio y cómodo, pero en una zona no muy segura.

Apartamento cómodo, limpio, renovado y cercano a bares y restaurantes. En Centro está cerca paseando. La zona no es muy segura y se oye ruido hasta altas horas de la madrugada. Personas dentro del portal drogándose y la puerta del ascensor no funcionaba, al igual que el wifi, el calefactor del baño y el código para coger las llaves.
Stayed 1 night in Mar 2024

2/10 Terrible

Barbara

Disliked: Cleanliness, property conditions & facilities, communication
Stayed 7 nights in Feb 2024

2/10 Terrible

Chetna

Disliked: Cleanliness, property conditions & facilities, communication
We could not get into the apartment due to issues with the access code. It did not work at at all after multiple tries in different ways. The person on the phone asked us to try different codes which did not work as well. She said there was no technician on duty. She could not transfer us to a manager. She asked to cancel the reservation and go find another hotel. We ended up walking up to another hotel and accepting their walk-in price. This is just so not acceptable. I would not want anyone else to go through this situation again. It was a painful experience to say the least.
Stayed 2 nights in Nov 2023

6/10 Okay

Songlin

Liked: Cleanliness, room comfort
Disliked: Communication

Nice apartment, but not responsible communication

I am satisfied with the apartment, but not happy with a couple things: 1. There is no reception for this apartment. The owner first said the check in code would be sent to me 7 days before we arrive. I sent an email / website message to follow up 7 days ahead, no response. I sent another email / website message 2 days before, no response, i sent an email / message one day before, still no response. So ignoring me. The day i arrived, we were locked out, i tried to call them with our Canada cell phone, each time whatever # i choose, the call was stopped, for a few times, so i had to go to the restaurant next to it asking for help, finally got the code to enter, but they didn't tell me the wifi password, so i had to go to the restaurant again to get that info. Altogether it wasted us about an hour, with some international calls, and the tips to the restaurant staff, to stay in the apartment. That really sucks. 2. There is very strong and disgusting smell in the elevator, stair, and a bit in the lobby.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Disliked: Communication
Entrance to the property is dirty and depending what time of day, a really strong smell of sewerage. Property itself was clean and beds were comfortable but walls were stained and badly in need of a repaint. Despite the ad saying there is a hairdryer, there wasn’t. When this was queried, I got no response. Location is pretty good by the station though. Super convenient for the city centre.
Stayed 3 nights in Jun 2023

8/10 Good

Hennie

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Mooi gelegen, vlakbij het station. Ruime locatie in een soort penthouse. Aankleding was wel basic, maar de voorzieningen waren in orde. De communicatie met het appartement was zeer matig, de uiteindelijke afhandeling was echter weer soepel. Ondanks dat het midden in de stad was, was het toch rustig.
Stayed 2 nights in Apr 2023

8/10 Good

Fabio

Liked: Cleanliness, room comfort

Great place! just a couple of things to be aware

Ok, the place is so perfectly located few steps away from the train station. The online check-in process makes the arriving a relief specially if you are tired after a long trip. Also, the place is sooo spacious, modern and comfy too. To be aware, there are no 110 plugs in case you need one and there is a kind of a drain in the front apartments entrance and sometimes from the entrance up to the elevator is really smelly. The negatives, since it is an apartment building there is no front desk and the Whatsapp line never replies, you better call instead waiting for a chat. Finally, we checked in for 3 people in two bedrooms and a sofa bed, they assumed people sleeps together and two bedrooms are enough for the three people so they don’t provide extra bed sheets for the sofa bed. If you request bed sheets you are charged with additional 25 euros.
Stayed 2 nights in Oct 2022

4/10 Poor

Aidan

Liked: Cleanliness
Disliked: Room comfort, communication

I hope you like standing in a corridor

We arrived and the code didnt work for the room (clearly the lock was broken). We spent 45 mins on the phone trying to sort this out. There is no reception so if anything goes wrong youre left on your own in a corridor. They then gave us a code to another room which worked. People were in there!!!! Awful! We then managed to get into a third apartment. The bed was broken so we couldn't sleep in it. I think this whole service was run by children. Ridiculous.
Stayed 1 night in Feb 2022

6/10 Okay

Kiki

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Overall we had a very good stay. Location is nice, close to the station, walking distance to everything you need. Apartment is spacious enough for 5-6 people and de code check-in system is nice, because no hassle with 'who has the key?'. Some cons though: the appartment is nothing like the pictures! Not even a little close. Also, the communication from smartflats is very very unclear. There is a portal you need to login, which isn't really working. They say you can contact them 24/7 but aren't responding to whatsapp or e-mail. In the end it all worked out fine, but it wasn't a smooth customer experience.
Stayed 2 nights in Dec 2021

10/10 Excellent

Shamieda

Liked: Cleanliness, amenities, property conditions & facilities
Uniek aan de accommodatie was dat er geen receptie aanwezig was en dat alles vantevoren geregeld moest worden. Op zich een leuke ervaring, alleen kreeg ik de toegangscode pas onderweg naar het appartement. Was best spannend allemaal. Maar het was goed gekomen.
Stayed 2 nights in Oct 2021