See all properties
Apartment

Smartflats Ghent Central

Apartments in Ghent with kitchens

Choose dates to view prices

Photo gallery for Smartflats Ghent Central

Room
Room
Living area
Private kitchen
Room

Reviews

4.2 out of 10

Popular amenities

  • Kitchen
  • Free WiFi

Explore the area

Map
11 Okkernootsteeg, Ghent, 9000
  • Ghent Town Hall
    ‪4 min walk‬
  • Saint Bavo Cathedral
    ‪4 min walk‬
  • Gravensteen Castle
    ‪8 min walk‬
  • Kortrijk (KJK-Kortrijk-Wevelgem Intl.)
    ‪38 min drive‬

Choose your unit

View all photos for Premium Apartment

Living area

Premium Apartment

  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Design Apartment

Living area

Design Apartment

  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Superior Apartment

Room

Superior Apartment

  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Superior Duplex

Living room

Superior Duplex

  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Similar properties

Reception

Getaway Studios Gent

  • Kitchen
  • Free WiFi
  • Outdoor space
  • 24/7 front desk
9.0 out of 10, 479 reviews
The price is S$135
includes taxes & fees
15 Jun - 16 Jun
Getaway Studios Gent

About the area

Ghent

Ghent City Centre, a neighbourhood in Ghent, is home to Smartflats Ghent Central. Arnold Vander Haeghen Museum and Design Museum Ghent are cultural highlights, and some of the area's landmarks include Hotel d'Hane Steenhuyse and St. Nicholas' Church. Looking to enjoy an event or a game while in town? See what's happening at Ghelamco Arena or Flanders Expo.

What's nearby

  • Belfry of Ghent - 3 min walk - 0.3 km
  • St. Nicholas' Church - 3 min walk - 0.3 km
  • Ghent Town Hall - 4 min walk - 0.4 km
  • Saint Bavo Cathedral - 4 min walk - 0.4 km
  • Gravensteen Castle - 8 min walk - 0.7 km

Getting around

  • Wondelgem Station - 9 min drive
  • Brussels Airport (BRU) - 62 min drive

Restaurants

  • ‪Mcdonald's - ‬4 min walk
  • ‪Panos - ‬3 min walk
  • ‪Sphinx - ‬4 min walk
  • ‪De Kastart - ‬2 min walk
  • ‪Norma - ‬2 min walk

About this property

Smartflats Ghent Central

Apartments in Ghent with kitchens
Express check-out and free Wi-Fi in public areas are available at this smoke-free apartment building. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, a TV comes with cable channels, and guests can also appreciate conveniences, such as a coffee/tea maker and a dishwasher.
Smartflats Ghent Central offers 3 accommodations with coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation includes desks. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.

This Ghent apartment provides complimentary wireless Internet access. Cable televisions are provided.

Amenities

Kitchen
Free WiFi

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

This property does not have any lifts

Frequently asked questions

Is Smartflats Ghent Central pet-friendly?

No, pets are not allowed at this property.

How much is parking at Smartflats Ghent Central?

This property doesn't offer parking.

What time is check-in at Smartflats Ghent Central?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Smartflats Ghent Central?

Checkout is at 11:00 AM.

Where is Smartflats Ghent Central located?

Located in Ghent City Centre, this apartment building is steps away from Hotel d'Hane Steenhuyse, Arnold Vander Haeghen Museum and University Auditorium. Masons' Guild Hall and St. Michael's Bridge are just steps away. Ghent-Dampoort Station is 21 minutes by foot and Ghent-Sint-Pieters Station is 28 minutes.

Smartflats Ghent Central Reviews

Reviews

4.2
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 2 out of 44 reviews
Rating 8 - Good. 7 out of 44 reviews
Rating 6 - Okay. 5 out of 44 reviews
Rating 4 - Poor. 9 out of 44 reviews
Rating 2 - Terrible. 21 out of 44 reviews

4.8/10

Cleanliness

5.0/10

Amenities

4.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

4.8/10

Communication

Reviews

8/10 Good

Betsy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Living space and bedrooms are separated by a large hallway which was a great way to have privacy.
Stayed 1 night in Oct 2023

2/10 Terrible

Erika

Disliked: Cleanliness, room comfort, communication

Scam, never got instructions for the "apartment"

Scam Scam!!! Worst experience ever! I had to stayed somewhere else cause it was impossible to get the checkin instructions through a webpage/link they sent to my email. Dont waste your time with this scam!!
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Liked: Communication
The lobby was a storage for towels, elevator did not work and it was not fun to walk the staircase without a functioning light. Trash on the stairs as well. Seems as somebody kicked in a door and an amateur was hired to repair it
Stayed 2 nights in Dec 2024

2/10 Terrible

Owain

Disliked: Amenities, property conditions & facilities, communication
Avoid!! Flat was terrible, shelf’s hanging off the wall, dirty walls, shower keep blocking, mosquitoes everywhere, damp smell. Ask for refund and nothing back! Avoid!!
Stayed 7 nights in Oct 2024

2/10 Terrible

Peter

Disliked: Cleanliness, room comfort, communication
Dirty. Blood stained sheets stacked high in the entrance lobby. A hundred* dead mosquitos squashed on the walls No washing up liquid. But a threat of 50 Euro fine for Leaving unwashed dishes
Stayed 4 nights in Sep 2024

2/10 Terrible

samer

Disliked: Cleanliness, amenities, communication
The furniture was still dirty and old the tv was not working the walls so dirty bathrooms are not working properly doesn’t have the same discretion I have too many pictures 😥
Stayed 2 nights in Sep 2024

8/10 Good

Jenny

Liked: Cleanliness, room comfort, communication

Excellent in places, disappointing in others

Location excellent as very near centre. Would have been good to know about the 6 flights of stairs in the property description. A number of minor issues which we notified straight away - to be fair we asked for nobody to fix them while we were there but I took photos on arrival so we wouldn't be accused of anything.
Stayed 5 nights in May 2024

4/10 Poor

Fiona

Liked: Room comfort
Disliked: Cleanliness

Disappointed

Changed accommodation at the very last minute which was a far less standard than we had booked. It was much further away and we had to carry luggage across the city. The apartment was very dusty, the shelves were hanging off the walls, the TV had been ripped away from the wall, patio doors broken, lamps not working. We received a far less standard than what we had booked.The communal hallway nd stairs were filthy and smelt disgusting. The elevator was broken. However, the new apartment was very spacious.
Stayed 1 night in Oct 2024

6/10 Okay

Marie Josée

Liked: Cleanliness, amenities, communication
To much mosquitos in the apart, we have at least 25 hurts
Stayed 2 nights in Jun 2023

2/10 Terrible

prakash

Disliked: Cleanliness, room comfort

Please Avoid staying here.

Our stay at this hotel in Ghent was extremely disappointing. The room lacked basic amenities such as toiletries, tissue paper, and a dust bin. Despite being listed, there was no microwave. The door was hard to open and the cleanliness was subpar. Windows were broken, and exposed wires posed a safety hazard. We left after one night. This hotel should not be renting rooms in such a state. Its central location is the only positive aspect. AVOID STAYING HERE
Stayed 2 nights in May 2024

4/10 Poor

Ricardo

Disliked: Amenities, property conditions & facilities, communication
This apartment is very well located, really central and within a walking distance from the main tourist attractions. The apartment is not like in the pictures, is not well maintained and building entrance is like a dump of sheets and towels... There was no blankets or pillows for the sofa-bed, I don't mean extra blankets or pillows, there were just no blankets. The heating system was not working well since the thermostat reported 24 degrees and it was much lower than that. There were some pillows on the ground of a storage room, very dirty pillows... The matrass from the sofa-bed was very dirty and old. The shower towels are small hand towels. For the price I expected much better.
Stayed 2 nights in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort, communication

Worst experience with hotels.com

This property is a scam. Dirty and in poor conditions.. no amenities and microwave oven which should have been included as stated in its description. TV and windows are broken. Loads of dead insects in the flat. It is not cheap but I receive 0 service. Connected with their CS but they asked me to buy those myself as they are out of stock. I dont understand why it could describe itself as a four star property… if I were hotels.com I would of taking it offshelf.
Stayed 1 night in Jun 2024

2/10 Terrible

Sarah

Disliked: Cleanliness, room comfort, communication

Avoid, Avoid, Avoid!!!

I’ve already had multiple conversations with Hotels.com about the treatment I received at this property but I also want to let YOU all know so you don’t fall victim to the relatively high overall star rating this property has. I trusted it and got scammed. Like the other one star reviews you will see here: The property was filthy with stains all over the furniture, grime cakes onto the floor, trash piled in the hallway, and exposed electrical wires in multiple outlets! But, the worst by far was the maddening “customer service” whereby they ignored my complaints until we left. The property did not have the microwave nor the electric kettle promised. There wasn’t even a pot to boil water. I called and requested that the promised items be delivered and was REPEATEDLY told that they would “talk to the team” and get back to me. Of course this never happened and my repeated requests to provide the promised items were brushed off with promises and then ignored. I see now that they have done this to many others. I wish I had read the reviews more thoroughly and not relied on the star calculation supplied by Hotels.com. Please find another place to stay.
Stayed 2 nights in Jan 2025

2/10 Terrible

Hannah

Disliked: Cleanliness, room comfort, communication

Worst ever experience!!!

This was honestly the worst experience we could have imaged. We arrived to our apartment, half an hour after the 4pm check in deadline to find it in an unimaginable state. Rubbish everywhere, beds in disarray - bathroom in disgusting condition. It was obvious it hadn’t been cleaned. The apartment also did not at all match the photos, which is why we booked in the first place as it looked very nice! The contact number proposed also did not work to get hold of the agent of Smartflats Ghent is this a fake company?!?!! My family and I had to make other arrangements as it was impossible to stay here. A very stressful experience! I have immediately logged a complaint and will be demanding a refund. This property should NOT be listed on your website!
Stayed 1 night in Aug 2024

2/10 Terrible

Balbinder

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Hi. We just stayed at smartflats in Ghent. Just a few comments Our check in time was 4:00 pm. We arrived and the apartment was still being cleaned. The cleaners asked we return in 15 minutes. We left and returned 30 minutes later and it wasn’t quite ready. The cleaner did apologize. I messaged the property with a few concerns but yet to hear back from them. In the main area -the towel holder in the bathroom was broken -the outlets in the sitting area were coming off the wall -the chairs and chair cushions had stains on them -my son sat on one of the chairs and it’s leg was broken - some of the blinds were broken Upstairs Bedroom 1 - the patio door lock was broken -there was an egg between the bed slats -the pull-down blind on the skylight was taped down Bedroom 2 -the light was coming off the ceiling - the night stand had a huge chip broken off the top - the blinds on one side were taped down and the other side was broken Main bathroom - there was no lock on the door
Stayed 2 nights in Aug 2024

2/10 Terrible

Thomas

Disliked: Cleanliness, room comfort, communication

Smart Flats Ghent is a scam

The state of the appartment is terrible, completely run down. Dirty, no blankets on the bed at arrival. The beds are old Ikea beds, no support you could feel the wooden support of the frame and my ass was almost touching the ground. High price for what it is, pictures on Hotels.com look very nice, but reality is completely the opposite. The support team is outsourced to a company somewhere in a third world country where, people just say sorry all the time, but can't do anything. This accomodation should be banned from Hotels.com. I am using Hotels.com for years now and have never been disappointed like this. We left the appartment after 2 hours of frustation. What was supposed to be a nice family trip turned out to be a disaster. I would like to have my money and reward night back.
Stayed 1 night in May 2024

4/10 Poor

Susan

Disliked: Cleanliness, amenities, property conditions & facilities, communication
The apartment had great "potential". Wonderful location, french windows opening to little balconies on 2 sides of living room, spacious. However it needed to be completely renovated - black mold around shower, loud creaky doors, worn out wood flooring, furniture old and grubby, no usable pots and pans, no coffee maker or kettle, no salt, oil, coffee, soap, dish soap, paper towels or basics that other apartments provide, no microwave, no mirrors except one in the smelly bathroom, in bedroom one curtain broken and one blind broken, no fans (the neighborhood is busy so too bright/noisy at night to keep windows open), instructions not provided for wifi or thermostat, even the apartment number was not provided in the initial directions. This apartment needs to be completely renovated with new everything but we got the impression the management do not care.
Stayed 1 night in Sep 2023

2/10 Terrible

Ian

Disliked: Cleanliness, room comfort, communication

Avoid at all cost

They switched flats from the flat they confirmed in my booking to another flat altogether at another address and which did not look like the photos on which I based my choice. The wifi did not work and 18 hours after they acknowledged this no action had been taken. The lights in the bathroom did not work. The lift in the building did not work (flat on second floor) The plug hole in the shower was blocked making the shower unusable without flooding the flat. There were scratches and soil marks on the walls. A total catastrophe from start to finish. So bad I left and booked another hotel.
Stayed 3 nights in Feb 2024

4/10 Poor

Deirdre

Disliked: Cleanliness

Rentals like this shouldn't be allowed

Probably the worst accommodation i have stayed in. There have been a lot of poor reviews since i booked and I can see why. I booked this due to the location (which was great) but rentals like this should not be allowed. What i got was not what was advertised Safety - no buttom on top floor to call the lift. It is broken. Safety - lighting in public stairwells and halls flickered on and off. Very hazardous on narrow stairs. The floors and mirrors were filthy, glass dining table full of handprints/marks, lighting fixture in bedroom exposed, brown stains on bedroom walls and lots of scuffs everywhere, mould on shower, cracked showee screen, no handsoap or toiletries (as advertised, just some gel on the wall), limited loo roll, no string/pulley on the blind, No duvet/blanket for the pull out couch. When i asked for some i was told no. Luckily there was a trolley full of sheets downstairs so the couch-user had to cover himself with loads of sheets. At least i knew the bedclothes were clean. I'm embarrassed i stayed in this flat, these types of rentals shoulder be allowed.
Stayed 3 nights in Jun 2024

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Communication

Nice flat, poor customer service

Such a shame - really spoiled our two night family trip (6m + 6yo) to Ghent Arrived at the flat at 16:00 - door codes that were sent by Smartflats were incorrect - ones given by Hotels.com in a separate email were. Flat was nicely furnished, spacious, and well-situated. Was reasonably clean but the floors needed more attention as well as behind furniture. Dropped off our bags and headed out to explore the city and returned at around 20:00 with two tired children. Boiler was not working and had an error code but due to the time we filled the bath up with kettles and went to sleep. Reported the issue at 07:56 the following morning and a response was sent at 08:04 saying it had been handed over to the facilities team! Great I thought, very efficient and would be fixed on return. Got back at around 15:00 with housekeeping attended but boiler still broken. No calls, no texts, no emails! Sent another email asking for an update but no response. Went out for dinner and again returned hopeful - but nothing. Checked out the day after expecting a courtesy call or SOMETHING from Smartflats - alas nothing. Kettles for the kids but myself and the wife remained unshowered. Incredibly poor customer service - certainly would not be looking to use them again. Will be submitting a formal complaint - maybe they will respond??
Stayed 2 nights in Oct 2022

8/10 Good

Guillaume

Liked: Cleanliness, room comfort, communication
Logement parfaitement localisé, spacieux et calme. Entrée autonome dans le logement, tout était prêt. Nous avons passé un superbe moment à Gand. Quelques point d’amélioration : Propreté dans l’entrée du bâtiment, propreté des fauteuils et vitres. Quelques couverts et éléments dans la cuisine à ajouter également.
Stayed 2 nights in Jan 2025

2/10 Terrible

Willem

Disliked: Cleanliness, property conditions & facilities, communication
Stayed 2 nights in Dec 2024

2/10 Terrible

María Rosa

Disliked: Cleanliness, property conditions & facilities, communication
Stayed 2 nights in Nov 2024

2/10 Terrible

Francis

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Hébergement bien situé, tres proche du centre plusieur parking a proximité, par contre hébergement très salle, des mostique écrassé sur tous les murs, table a mangé salle, lit avec des cheveux qui ne son pas les notres… plancher salle. Je ne recommende pas du tout !!
Stayed 4 nights in Sep 2024

2/10 Terrible

sara

Disliked: Cleanliness, amenities, property conditions & facilities, communication
El alojamiento estaba sucio. Muchos muebles sucios y viajes en los cuales no se puede descansar. No recomiendo coger este alojamiento aunque la ubicación es perfecta, no se puede dormir en un alojamiento así.
Stayed 1 night in Sep 2024