The hotel is in a great location, right by the Cathedral and in a great area to walk around. The lady at the front desk, Karen, was exceptional. I had a rough trip prior to arriving to the hotel, and it was very obvious that I was flustered and upset. She did everything she could to make me feel comfortable. She even brought food to my room despite the fact that they don't have room service. That was on of the downfalls, as well as no hot water in my room. Great breakfast, though!