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Aparthotel

Kempinski The One Suites Hotel Shanghai Downtown

Luxury aparthotel with fitness centre and 24-hour front desk

Choose dates to view prices

Photo gallery for Kempinski The One Suites Hotel Shanghai Downtown

Exterior
Indoor pool
View from room
Lobby
Fitness facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Dryer
  • Washer
  • Outdoor space
  • Pool
  • Parking available
  • Free WiFi
S$221
includes taxes & fees
14 Dec - 15 Dec

Explore the area

View in a map
Fengyang Road, No. 601, Shanghai, Shanghai, 200041
  • Place, West Nanjing Road
    ‪3 min walk‬
  • Place, Former French Concession
    ‪17 min walk‬
  • Place, Nanjing Road Shopping District
    ‪20 min walk‬
  • Airport, Shanghai (PVG-Pudong Intl.)
    ‪39 min drive‬

Choose your unit

View all photos for Executive Suite, Multiple Beds, City View (The ONE Suites-Thee Bed Rooms)

Living area

Executive Suite, Multiple Beds, City View (The ONE Suites-Thee Bed Rooms)

  • 3347 sq ft
  • City view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Suite

Living area

Deluxe Suite

  • 861 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite

Living area

Business Suite

  • 1205 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Living area

Superior Suite

  • 775 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Art Deco Studio

View from room

Art Deco Studio

  • 731 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Studio

Living area

Comfort Studio

  • 667 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Shanghai

Located in Downtown Shanghai, a neighbourhood in Shanghai, Kempinski The One Suites Hotel Shanghai Downtown is in a shopping district and near a metro station. People's Square and Nanjing Road Shopping District are notable landmarks and Yu Garden is a popular local attraction. Jing'an Temple and Xintiandi Style Shopping Centre are two other places to visit that come recommended.
View more Aparthotels in ShanghaiOpens in a new window

What's nearby

  • Shanghai Natural History Museum - 1 min walk - 0.2 km
  • West Nanjing Road - 3 min walk - 0.3 km
  • Former French Concession - 17 min walk - 1.5 km
  • Nanjing Road Shopping District - 20 min walk - 1.7 km
  • People's Square - 2 min drive - 1.8 km

Getting around

  • Shanghai Natural History Museum Station - 5 min walk
  • Shanghai Railway Station - 9 min drive
  • Pudong International Airport (PVG) - 46 min drive

Restaurants

  • ‪Xin Rong Ji (新荣记) - ‬3 min walk
  • ‪沪上一家辣肉面 - ‬3 min walk
  • ‪茹·pure vegan - ‬5 min walk
  • ‪荣叔黄鱼面 - ‬1 min walk
  • ‪御锦轩 大堂吧 (Ieins Bistro & Lounge) - ‬1 min walk

About this property

Kempinski The One Suites Hotel Shanghai Downtown

Luxury aparthotel with fitness centre and 24-hour front desk
An indoor pool, a restaurant and a fitness centre are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include self parking, concierge services and dry cleaning. Each apartment boasts a deep soaking tub and offers free WiFi and a washer/dryer. Conveniences include a dining area and a sitting area, and guests will appreciate thoughtful touches, such as free minibar items and a pillow menu. Change of towels is available on request.
Kempinski The One Suites Hotel Shanghai Downtown offers 244 air-conditioned accommodations with MP3 docking stations and washers/dryers. This accommodation offers separate dining areas and includes dining tables. Beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Shanghai aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free minibar items and a safe. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an indoor pool and a fitness centre.

Amenities

Pool
Washing machine
Dryer
Free WiFi
Restaurant
Air conditioning

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property's swimming pool will be closed on every 1st and 15th of the month.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 350 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 198 for adults and from CNY 99 for children
  • Self-parking fee: CNY 100 per night
  • Rollaway bed fee: CNY 350 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 9:30 PM

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Kempinski The One Suites Hotel Shanghai Downtown have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM to 9:30 PM.

Is Kempinski The One Suites Hotel Shanghai Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kempinski The One Suites Hotel Shanghai Downtown?

Self-parking is available for CNY 100 per night.

What time is check-in at Kempinski The One Suites Hotel Shanghai Downtown?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Kempinski The One Suites Hotel Shanghai Downtown?

Checkout is at noon.

Where is Kempinski The One Suites Hotel Shanghai Downtown located?

Located in Downtown Shanghai, this luxury aparthotel is within 1 mi (2 km) of Nanjing Road Shopping District and People's Square. Jing'an Temple and Xintiandi Style Shopping Centre are also within 2 mi (3 km). Shanghai Natural History Museum Station is 5 minutes by foot and West Nanjing Road Station is 7 minutes.

Kempinski The One Suites Hotel Shanghai Downtown Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 110 out of 205 reviews
Rating 8 - Good. 75 out of 205 reviews
Rating 6 - Okay. 12 out of 205 reviews
Rating 4 - Poor. 4 out of 205 reviews
Rating 2 - Terrible. 4 out of 205 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

9.0/10

Communication

Reviews

10/10 Excellent

Mohd Hisham

Liked: Cleanliness, room comfort
Nice hotel
Stayed 10 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic room and location! :)
Stayed 3 nights in Jul 2025

10/10 Excellent

Qiongling

Liked: Cleanliness, property conditions & facilities, communication
Very good 👍 we will check in again！
Stayed 1 night in Oct 2024

10/10 Excellent

Zhenyu

Liked: Cleanliness, amenities, property conditions & facilities, communication
Well located and spacious.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jim

Liked: Cleanliness, amenities, property conditions & facilities, communication
We will stay in the property again if we go back to Shanghai.
Stayed 2 nights in Oct 2024

10/10 Excellent

Manuel

Liked: Cleanliness, room comfort, communication
Wonderful hotel, room and service. Restaurant the food is so so.
Stayed 1 night in Dec 2023

10/10 Excellent

Rong

Liked: Cleanliness, amenities, property conditions & facilities, communication
I have stayed here for many times. It has been great every time. Staff was friendly and accommodating. Area around the hotel was convenient. Lots of restaurants, shopping and easy access to public transport ( close to 3 subway lines)
Stayed 8 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Fantastic

Really great location, state of repair and staff. Highly recommended!
Stayed 3 nights in May 2024

8/10 Good

Zhuang

Liked: Cleanliness, amenities, property conditions & facilities, communication
The hotel is old.
Stayed 1 night in Apr 2024

6/10 Okay

Kwan In

Liked: Communication
Disliked: Cleanliness
cutlery has stains and the washroom is slightly smelly. Bedroom TV need fixing and so was the blinds in the bathroom.
Stayed 2 nights in Mar 2025

2/10 Terrible

hongxiang

Liked: Communication
Disliked: Room comfort
Hotel definately needs renovation
Stayed 3 nights in May 2024

8/10 Good

Julia

Liked: Cleanliness, amenities, communication
Hotel was good value but room was tired. The outdoor terrace was often locked away behind’s what looked to be a room door and was very basic with no bar. So overall our stay was fine.
Stayed 3 nights in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort, communication
Not the standard expected, that’s not a 5 star hotel. The shower was VERY DIRTY, please check the posted pictures. Not well maintained, not clean and no friendly service.
Stayed 6 nights in Nov 2024

10/10 Excellent

Dashel

Liked: Cleanliness, room comfort, communication

Will come back

Good location, and room has an air-con unit that is controlled in-room. I can decide if it's a cooling or warming function. Room is big. The shower room looks a bit worn out, but in-room aircon is really important because I stayed in another hotel in Beijing in the same trip that only had central aircon and it was only warming function for 20degC days..
Stayed 4 nights in Mar 2024

4/10 Poor

Wenyi

Liked: Communication
Disliked: Cleanliness, property conditions & facilities
The room floor and sink are not clean. The lights quite dark.
Stayed 2 nights in Oct 2023

8/10 Good

Ah

Liked: Cleanliness, room comfort
Disliked: Communication
Wifi connection is very bad
Stayed 2 nights in Mar 2024

6/10 Okay

WeiBelle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Staff to improve on communication with guests

Overall the experience was ok however I find that the staff at the front desk in the morning was somewhat disappointing. Booked an airport transfer the evening before to leave at 7am the next morning. We went down to the lobby at 7am and waited for more than 10 minutes for the car to arrive. Spoke to the front desk staff and he was clueless of what was happening. He didn't even bother whether we were late for our flight or not. He later called the limo and spoke in mandarin. After the call, he didn't even bother updating us on the status of the car...whether we need to give another 10 minutes or explain why the car was late etc. So we continued waiting which seem forever. Finally the car arrived and he did not even come to us and tell us but expect us to know that our car has arrived. Anyway, we got in the car and goodness, the car was dirty! There was bits and pieces of groundnuts in the car and we felt it was simply unacceptable considering the price we pay for the transfer.

8/10 Good

Hiromichi

Liked: Cleanliness, amenities, property conditions & facilities
景色いい部屋だった
Stayed 4 nights in Aug 2025

10/10 Excellent

JOSE MANUEL

Liked: Amenities
Los cuartos muy cómodos y buenas instalaciones
Stayed 1 night in Jun 2025

10/10 Excellent

HUAI CHEN

Liked: Cleanliness, room comfort, communication

上海非常好的飯店

位於上海的市中心到哪裡都很方便而且睡得很舒服很安靜，下次入住上海一定會再選擇
Stayed 3 nights in Apr 2025

10/10 Excellent

kuei liang

Liked: Cleanliness, room comfort, communication
洗面室の灯りをもっと明るくしてください
Stayed 5 nights in Nov 2024

6/10 Okay

Mehmet

Liked: Cleanliness, communication
Ortalama bir otel
Stayed 3 nights in Nov 2024

10/10 Excellent

HUAI CHEN

Liked: Cleanliness, room comfort, communication

好地点好环境

地点好，服务好，住得非常舒服
Stayed 6 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication
酒店式公寓應該要備妥廚具、餐具、鍋碗。
Stayed 4 nights in May 2024

10/10 Excellent

YA-CHEN

Liked: Cleanliness, amenities, property conditions & facilities, communication
接待人員很貼心，清潔人員也很用心，飯店位置很棒
Stayed 2 nights in Jun 2024