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Smartflats - Central Antwerp

Apartments with kitchens, a short walk to Antwerp Zoo

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Photo gallery for Smartflats - Central Antwerp

Room
Living area
Dining room
Living area
Dining room

Reviews

7.6 out of 10
Good

Popular amenities

  • Dryer
  • Washer
  • Kitchen
  • Outdoor space
  • Free WiFi

Explore the area

Map
Van Ertbornstraat 11, Antwerp, 2018
  • Antwerp Zoo
    ‪6 min walk‬
  • Antwerp Market Square
    ‪16 min walk‬
  • Port of Antwerp
    ‪18 min walk‬
  • Antwerp (ANR-Antwerp Intl.)
    ‪7 min drive‬

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View all photos for Exclusive Penthouse, 1 Bedroom, Terrace, City View

Room

Exclusive Penthouse, 1 Bedroom, Terrace, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Design Apartment, 2 Bedrooms

Room

Design Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the area

Antwerp

Located in Statiekwartier, a neighbourhood in Antwerp, Smartflats - Central Antwerp is near a metro station. Flemish Opera and Cogels Osylei are local landmarks, and some of the area's activities can be experienced at Port of Antwerp and Ring Road. Looking to enjoy an event or a game while in town? See what's happening at Sportpaleis or Lotto Arena.

What's nearby

  • Antwerp Zoo - 6 min walk - 0.5 km
  • Antwerp Market Square - 16 min walk - 1.4 km
  • Port of Antwerp - 18 min walk - 1.6 km
  • Museum Aan de Stroom - 20 min walk - 1.7 km
  • Sportpaleis - 5 min drive - 2.7 km

Getting around

  • Antwerp (ZWE-Antwerp Central Train Station) - 4 min walk
  • Antwerp Port House Tram Stop - 4 min drive
  • Brussels Airport (BRU) - 41 min drive

Restaurants

  • Five Guys
  • ‪Bier Central - ‬2 min walk
  • ‪Quick - ‬1 min walk
  • Panos
  • ‪Ellis Gourmet Burger - ‬1 min walk

About this property

Smartflats - Central Antwerp

Apartments with kitchens, a short walk to Antwerp Zoo
Along with a snack bar/deli, this smoke-free apartment building has laundry facilities and express check-in. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance and multilingual staff assistance are on-site. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Comforts include a Select Comfort bed and premium bedding, and guests will also find conveniences, such as a washer/dryer and a dining area. Housekeeping is available once per stay.
Smartflats - Central Antwerp offers 9 accommodations with washers/dryers and espresso makers. This accommodation offers separate sitting areas. Select Comfort beds feature premium bedding. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Antwerp apartment provides complimentary wireless Internet access. 24-inch flat-screen televisions come with cable channels. Housekeeping is offered once per stay and an iron/ironing board can be requested.

Amenities

Kitchen
Washer
Dryer
Free WiFi
Outdoor space

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Van Erntborntstraat 11, 2018 Antwerp]
Guests will receive an email 72 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link

Access methods

Lockbox, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for EUR 25.0 per stay

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.97 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: EUR 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

Frequently asked questions

Is Smartflats - Central Antwerp pet-friendly?

No, pets are not allowed at this property.

How much is parking at Smartflats - Central Antwerp?

This property doesn't offer parking.

What time is check-in at Smartflats - Central Antwerp?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Smartflats - Central Antwerp?

Checkout is at 11:00 AM.

Where is Smartflats - Central Antwerp located?

Located in Statiekwartier, this apartment building is within a 5-minute walk of De Keyserlei and Antwerp Zoo. Flemish Opera and Diamondland are just steps away. Antwerp (ZWE-Antwerp Central Train Station) and Antwerp Central Station are within a 5-minute walk.

Smartflats - Central Antwerp Reviews

Reviews

7.6

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 61 out of 126 reviews
Rating 8 - Good. 24 out of 126 reviews
Rating 6 - Okay. 9 out of 126 reviews
Rating 4 - Poor. 14 out of 126 reviews
Rating 2 - Terrible. 18 out of 126 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

5.8/10

Amenities

8.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

4.8/10

Communication

Reviews

10/10 Excellent

Gentiana

Liked: Cleanliness, amenities, property conditions & facilities, communication
Large apartament, excellent area, short walk from the central station and the hustle and bustle of the city. Easy checkin.
Stayed 3 nights in Jul 2022

2/10 Terrible

Ewa

Disliked: Cleanliness, room comfort, communication

Disgusting and dangerous

Please stay away from this property it was disgusting and dangerous even the fire alarms was ripped of the walls and not to mention bugs in the cutlery draws ,rotten food in the fridge etc.etc
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Liked: Room comfort
Half the doors didn't even work. Blood stains in the bathroom. Limited towels. Floors boards misshapen. Entrance to the building smells all the time especially the elevator. Share the lobby with the five guys so can use the elevator half the time during the day.
Stayed 3 nights in May 2024

6/10 Okay

Wendy

Liked: Cleanliness, room comfort, communication

Great location

The entrance area is dreadful and the lift was used by the restaurant and smelled of old food and was very dirty. The apartment was lovely and spacious but poorly maintained. The dishwasher was out of order, the shower head leaked badly, the kitchen tap was loose, external doors weren’t able to be opened or in one case the handle was so loose we weren’t game to use it. External doors onto the balcony could be opened from the outside and we weren’t able to lock them so security was poor.
Stayed 6 nights in Aug 2023

2/10 Terrible

Susan

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Elevator out of action, dirty rubbish-strewn liftwell, old stained couches in apartment. Very slow response from managers.
Stayed 2 nights in Sep 2022

2/10 Terrible

Monica

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Filthy, greasy on the floors, which stuck underneath our shoes . Rats on the balconny and even one inside the apt.. Dishwaser was out of order. The equipment for dishes was lacking. Dusty and badly cleaned on arrival. No one from the staff called back, when we contacted them. Bed bugs , we were severely bitten all over . Overall a disgrace and far away from what one should expect of a 4 star hotel.
Stayed 6 nights in Sep 2023

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities, communication
Great central location but couple of issues - lights in bathroom didn't work, there was a massive ridge in the middle of the floor (trip hazard) & the fridge was not working - in fact it was running very hot & there was a burning smell in the unit (plastic was warping inside fridge around light) - a clear fire risk. When informed Smartflats simply thanked us for the info & made no attempt. to remedy or compensate. Poor service as we rented the apartment to prepare our own food & were limited.
Stayed 1 night in Dec 2023

2/10 Terrible

Louise

Disliked: Cleanliness, amenities, property conditions & facilities, communication
No heating . Floor warped terrible. No remote control. No communication to change late at night from the hotel. No light in bathroom light missing from ceiling - led me on that someone would contact too late at night to change hotels -3 outside freezing night. Money not refunded. However we booked through Expedia and they arrange another hotel
Stayed 3 nights in Jan 2024

2/10 Terrible

Seungchul

Disliked: Cleanliness, room comfort, communication

Total disaster

Even i didn't get access key to enter room, no front desk and even customer support didn't know what is correct access code. And ask me try several way and failed. So I ask to cancel my booking but didn't confim it and no reponse so far. It is total disaster and I am waiting their refund, hope I can get it asap.
Stayed 2 nights in Oct 2022

2/10 Terrible

Chloe

Disliked: Cleanliness, communication

Awful stay

When walking up, the front door didn’t work, so it was left open to the street. This entryway was not lit, and had equipment all over the place. We found out that we shared an elevator with Five Guys restaurant next door because one night it was full of potatoes. Upon arrival to our unit, we found the bathroom sinks had backed up and had trash in them. The main bathroom light did not work. Both of the toilet seats were not clean. The sheets had hair in them, the towels were all stained in some way. We found underwear under the bed. There was no hot water our entire stay. Only one of the windows was unlocked and could open, allowing very little ventilation. One of the windows was cracked. The floors were sticky in places. There were dirty handprints on the walls, stains on the ceiling, and water damage below the windows. The front door constantly jiggled because it was not actually framed. This place was very odd because there were lamps in places without outlets. The TV didn’t have an outlet anywhere close to it, so it did not work as advertised. We reached out to the owners via hotels.com and there has been no response.
Stayed 3 nights in Aug 2024

2/10 Terrible

Simon

Disliked: Cleanliness, room comfort, communication

Like a horror movie

This place is dangerously rundown. Please cancel any bookings you have here Pro: • Location • Big space and nice terrace Against: • Front door to building is broken and replaced with dodgy door and plywood frame which is constantly open. The broken front door has a constant alarm. • Lift is broken to ground floor. It’s works intermittently and is often full of waste. • Hallways smell as is used for storage for dirty bedding and are used for storing waste for the Fast food burger place next door (5 Guys) who use the same lift and stairwell. E.g. lift was unusable for hours as it was full of large smelly bins • Hallway floors are wet. Smell is a mixture of fast food waste, homeless people and sewage. Hallways blocked with cages for bedding and food waste • Stairways are unlit. Lights have been torn out from the ceiling, presumably to allow the homeless to sleep in the dark. • Homeless people sleep in the lift lobby at night • There is a hole in the front door of the apartment stuffed with a plastic bag • The windows are broken or don’t lock making the place both hot and insecure. The bedroom has no opening windows (window is screwed shut) and is floor to ceiling glass, so is very hot. • There are mosquitos and bugs everywhere. Had to visit the pharmacy twice for numerous bug bites. Praying it’s the bugs I can see and not bed bugs. • Representatives of the property do nothing (look at reviews here and on other sites- these are long standing issues).
Stayed 5 nights in Sep 2024

4/10 Poor

Nino

Disliked: Cleanliness, property conditions & facilities, communication
Although the property boasts a perfect location, ample space, and fantastic views, our stay was marred by numerous issues that made it quite challenging. Despite reaching out to The Smartflats Team via telephone and WhatsApp, none of the issues were addressed during our stay. 1. The internet connection was non-functional throughout our three-night stay. 2. We requested a change to our door access code due to security concerns, as our neighbors had the same code, compromising our safety and privacy. Additionally, the neighboring guests inadvertently entered our property. 3. A foul odor emanated from the shower. 4. The TV remote control was missing. 5. Essential bathroom amenities such as shower and hand wash utensils were depleted. 6. Numerous stains were present around many door knobs and light switches. 7. Kitchen cupboard and fridge doors exhibited a sticky residue. 8. The building entrance and elevator were significantly dirty and emitted unpleasant odors. 8. The doorknob to the sleeping room was broken. 9. Both the balcony door and the window in the sleeping room were dysfunctional and did not close properly. Had they addressed at least some of these issues, I would highly recommend the property due to its fantastic view and proximity to the central train station.
Stayed 3 nights in Mar 2024

10/10 Excellent

LUIS

Liked: Cleanliness
Stayed 1 night in Dec 2024

4/10 Poor

Henk

Disliked: Cleanliness, communication
Erg vies appartement, vloer plakte overal en de kinderen hadden na 30 seconden al vieze zwarte voeten. Gelijk gemeld bij service center maar ze hebben t niet opgelost. Verder zat in de vriezer een vieze laag ijs waar ze op de noordpool u tegen zeggen. Ook wilde een raam niet dicht, niet fijn met kleine kinderen op die hoogte. En bij verlaten was lift ook nog eens kapot wat een uur heeft gekost om alles op ee trappen naar beneden te krijgen. Dus afrader! Was alles dan slecht? Nee de grote van het appartement was geweldog evenals de locatie dicht bij het centrum, de winkels en de zoo!
Stayed 2 nights in Oct 2024

2/10 Terrible

Dylan

Disliked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

Carlos

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Maria

Liked: Amenities, communication
Disliked: Property conditions & facilities
Det fanns mycket att tillägga vad gäller underhåll. I princip allt var trasigt och det verkar som om det varit så länge och att ingen bryr sig. Men vi njöt av storleken och utsikten samt det perfekta läget.
Stayed 4 nights in Jun 2024

2/10 Terrible

Andreas

Stayed 1 night in Mar 2024

6/10 Okay

davy

Disliked: Cleanliness, room comfort, communication

Goede locatie maar verwaarloosd appartement

Het appartement is gelegen op een mooie locatie in Antwerpen vlakbij het centraal station. Helaas wordt het appartement slecht onderhouden (geen werkende chauffage!) en voelt het verblijf onveilig (deur kan niet op slot langs binnenzijde). Niet aan te raden.
Stayed 1 night in Jan 2024

8/10 Good

Denis

Liked: Cleanliness

bien globalement mais...

beaux volumes mais pas aussi sexy que sur les photos (pas de balcon) malgré choix version luxe impossible de se servir de la tv
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
De lokatie van het appartement is top. Het is een prachtig appartement met heel veel licht. Bedden waren netjes gemaakt. Wij waren echter niet tevreden over de netheid van de keuken en de gangen.
Stayed 1 night in Sep 2023

4/10 Poor

Petra

Disliked: Cleanliness, communication
Der lift in den 6.stock defekt, stiegenhaus stark verschmutzt, das Haus eine Baustelle, die klospülung defekt,
Stayed 1 night in Aug 2023

6/10 Okay

Leon

Disliked: Communication
Appartement was lekker ruim en goed gelegen. Lift was stuk, dus we moesten via trap naar de 4e etage. Verlichting in trappenhuis was gedeeltelijk defect, dus had je een zaklamp nodig om de deur te vinden. TV werkte niet goed. Zwakke wifi in appartement.
Stayed 3 nights in Jul 2023

4/10 Poor

Viktoriia

Stayed 1 night in Jul 2023

10/10 Excellent

Keyzie

Liked: Cleanliness, amenities, property conditions & facilities, communication