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Krystal Grand Puerto Vallarta All Inclusive

On private beach with 2 outdoor pools, near Cruise Ship Terminal

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Photo gallery for Krystal Grand Puerto Vallarta All Inclusive

Outdoor pool
Exterior
Room
Outdoor dining
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Housekeeping
  • Outdoor space

Explore the area

Map
Ave De Las Garzas 136 Zona Hotelera, Puerto Vallarta, JAL, 48333
  • Hotel Zone Beach
    ‪9 min walk‬
  • Cruise Ship Terminal
    ‪14 min walk‬
  • Malecon
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪4 min drive‬

Rooms & beds

Spaces

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About the area

Puerto Vallarta

Located in Hotel Zone, a neighbourhood in Puerto Vallarta, Krystal Grand Puerto Vallarta All Inclusive is near the airport and on the beach. Cruise Ship Terminal and Nayar Vidanta Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bay of Banderas and Playa de los Muertos. Travelling with kids? Consider Paradise Adventure Park / Canopy Indio, or check out an event or a game at Act ll Entertainment Stages.

What's nearby

  • Hotel Zone Beach - 9 min walk - 0.8 km
  • La Isla - 10 min walk - 0.9 km
  • Cruise Ship Terminal - 14 min walk - 1.2 km
  • Malecon - 5 min drive - 5.0 km
  • Playa de los Muertos - 7 min drive - 6.5 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 14 min drive

Restaurants

  • Starbucks
  • Porfirio’s
  • Vaca Argentina - Vallarta
  • Outback Steakhouse
  • Tacos Candora

About this property

Krystal Grand Puerto Vallarta All Inclusive

On private beach with 2 outdoor pools, near Cruise Ship Terminal
Catch some rays on Krystal Grand Puerto Vallarta All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Krystal Grand Puerto Vallarta All Inclusive offers 451 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. 40-inch LCD televisions come with premium cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers.

This Puerto Vallarta hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, KI Spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Languages

English, Spanish

Amenities

Pool
Free WiFi
Restaurant
Air conditioning
Laundry
Spa

House Rules

Check in after 4:00 PM
Minimum age to rent: 18
Check out before 11:00 AM
default

Pets

No pets allowed
default

Smoking

Smoking is not permitted

Important information

Optional extras

  • Fee for in-room wireless Internet: MXN 200 per night (rates may vary)
  • Fee for in-room wired Internet: MXN 9.99 (rates may vary)
  • Self-parking fee: MXN 55 per night
  • Valet parking fee: MXN 62 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Krystal Grand Puerto Vallarta All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Krystal Grand Puerto Vallarta All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Grand Puerto Vallarta All Inclusive?

Self-parking is available for MXN 55 per night. Valet parking is available for MXN 62 per night.

What time is check-in at Krystal Grand Puerto Vallarta All Inclusive?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Krystal Grand Puerto Vallarta All Inclusive?

Checkout is at 11:00 AM.

Where is Krystal Grand Puerto Vallarta All Inclusive located?

Nestled on the beach, this Hotel Zone hotel is just steps away from Playa de Oro and Bay of Banderas. Cruise Ship Terminal is 0.7 mi (1.1 km) away.

Krystal Grand Puerto Vallarta All Inclusive Reviews

Reviews

7.6

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 292 out of 858 reviews
Rating 8 - Good. 264 out of 858 reviews
Rating 6 - Okay. 165 out of 858 reviews
Rating 4 - Poor. 75 out of 858 reviews
Rating 2 - Terrible. 62 out of 858 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Celinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and friendly staff

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities
Stayed 4 nights in Jul 2022

8/10 Good

Stacy, bayshore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at Hilton was very friendly professional an helpful. The views at this hotel was amazing love love love.
Stayed 3 nights in Jun 2022

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel close to everything. Service was amazing! Unfortunately wifi & cell signal is weak in PV.
Stayed 4 nights in Oct 2022

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Overall was a great experience the Hacienda has a nice vibe and definitely great staff. The food isn’t the greatest but the tequila will change your mind.
Stayed 3 nights in Jul 2022

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great.
Stayed 4 nights in Jun 2022

8/10 Good

Janene

Liked: Staff & service, amenities, property conditions & facilities
I would definitely come back to this resort our Room was incredible ! Our concierge Ivan Decorated my room for my birthday along with cake and champagne, the buffet food was pretty delicious throughout the day although the restaurant food was okay overall our stay was great !
Stayed 4 nights in Jul 2022

10/10 Excellent

Tekea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was amazing! The staff was very caring and fun! Fransisco at the restaurant by the pool and Patricia at the sushi bar made the place feel like family! I would 10/10 come back just for the the experience the staff gave us! Thank you so much for treating us like family!
Stayed 5 nights in Sep 2022

10/10 Excellent

Electra Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
east to get around
Stayed 5 nights in Aug 2022

8/10 Good

Jesus

Liked: Cleanliness, property conditions & facilities
Nice people
Stayed 4 nights in Mar 2022

8/10 Good

Glenda

Liked: Staff & service, amenities
The people working for you were absolutely wonderful. My allergies were bad from the mold
Stayed 4 nights in Sep 2022

8/10 Good

Viktar

Liked: Staff & service, amenities
Our stay was mostly excellent. Stuff was very friendly and helpful, the food was delicious. Just one thing to note: we got very upset about the fact we can't get our room just because it was located in the adults only part of the resort. We were traveling with a baby, and on the Expedia resort's page it doesn't have any notice about that.
Stayed 7 nights in May 2022

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing weekend getaway. We were able to use adult only resort next door for dinner which had some good options. The Hilton staff were amazing and very attentive. A big shout out to Santos in the lobby, Irvin & Felix at the lobby bar and Maria Elena at the adult pool/bar. They were all so nice and treated us like family. They made this trip extra special. The location is nice. Close to shopping and the airport. Beach was clean and water was great! We will return!

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay overall was great and the bartenders kept the drinks flowing. My only complaint would be the noise from the lobby every single night, it never ended before midnight and sometimes ran until 2in the morning. Very annoying when you have excursions booked early in the morning.

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities
Overall, we enjoyed our stay with the ocean view! The location was perfect to all areas we wanted to spend our time. Nice to have the hacienda next door away from the crowd and noise. Many thanks to the staff - they were extremely courteous, friendly, and helpful. On the other hand, we noticed the age of the property. Our toilets would not work a few times, water dripping from the vents due to condensation and the jacuzzi took a very long time to fill with water.
Stayed 5 nights in Sep 2022

6/10 Okay

Sandra

Disliked: Staff & service, property conditions & facilities
No longer a Hilton. Now The Regency. Hard to fin since we weren’t made aware of the name change. Hotel outdated. Needs some work.
Stayed 1 night in Jan 2023

6/10 Okay

THUY

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The junior suite could have been cleaner. It looked like it was falling apart
Stayed 3 nights in Jul 2022

8/10 Good

Troy

Liked: Staff & service, amenities, property conditions & facilities
Didn't like-Room had damp smell, raccoons came out scavenging at night around rooms with private pools.
Stayed 1 night in Jul 2022

6/10 Okay

Parvinder

Liked: Staff & service
Disliked: Property conditions & facilities
Does not keep up to the Hilton quality and reputation. Its small and old. Staff is nice. Food was good at some eating locations like the buffet. Other food locations are mediocre at best. Had to ask for soap and towels. Air Conditioning is also mediocre. Certainly not worth what we paid.
Stayed 4 nights in Aug 2022

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities
The location is under construction so the first room we received smelled like paint. However, we were given a new room and everything from there was great. Most staff was kind. The staff in charge of Buffet should make an effort to open on time and not get upset when people ask, why it’s not open 20 minutes after the fact. We were there three days and they opened late all three days.
Stayed 3 nights in Aug 2022

2/10 Terrible

Davit Akopovich

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to the property and was told we cant stay in that hotel cuz its the wrong one. We called before buying tickets and were told that we can buy those tickets. The room we got was really bad. AC wasnt working good, we got a king bed instead of 2 queen beds, dirty room,
Stayed 4 nights in Jun 2022

6/10 Okay

rey

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bathroom’s toilet had problems to flush.
Stayed 4 nights in Jul 2022

6/10 Okay

Alicia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

But waste your money. Stay out of Mexico.

They tried to put us in a crappy room thinking we would be “gullible tourists.” The upstairs floors had holes in them, the room was super small and nasty. We had to complain but they ended up giving us a better room. They try to play us tourists. They only had two types of beer. The food okay but but great at all. WiFi kept disconnecting and you had to pay for it. Not going there again.
Stayed 5 nights in Jul 2022

2/10 Terrible

Octavio

Disliked: Staff & service, amenities, property conditions & facilities
The quality of the food on all the restaurants was terrible, no taste no presentation even the so call specialty restaurants. The service of the people on the pool area was also very bad , not enough personal therefore was taking for ever to bribing drinks or snacks, sometimes more than 40 minutes for one hamburger or around 20 minutes for a drink
Stayed 3 nights in Jul 2022

4/10 Poor

Juliet

Disliked: Cleanliness, property conditions & facilities
The food was not consistent, the quality was disappointing. The property is lacking maintenance and the cleanliness needs improvement overall. The service level was also mediocre, being that it's a Hilton location the brand was not represented well at this location. Disappointed
Stayed 5 nights in May 2022