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Aparthotel

12 London Street Apartments

Central aparthotel connected to a railway/underground station in London with a restaurant

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Photo gallery for 12 London Street Apartments

Room
Exterior
Room
Dining
Bathroom

Reviews

6.8 out of 10

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Bar
  • Air conditioning
  • Laundry
  • Outdoor space

Explore the area

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12 London St, London, England, W2 1HL
  • Place, Hyde Park
    ‪5 min walk‬
  • Place, Marble Arch
    ‪13 min walk‬
  • Place, Oxford Street
    ‪5 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪38 min drive‬

Choose your unit

View all photos for Standard Apartment

Room

Standard Apartment

  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Apartment

Room

Superior Apartment

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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About the area

London

Located in London City Centre neighbourhood, 12 London Street Apartments is connected to a railway/underground station. Wimbledon Tennis Club and Twickenham Stadium are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Oxford Street and Baker Street. Check out an event or a game at Royal Albert Hall, and consider making time for Natural History Museum, a top attraction not to be missed.
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What's nearby

  • Hyde Park - 5 min walk - 0.4 km
  • Kensington Gardens - 5 min walk - 0.4 km
  • Marble Arch - 13 min walk - 1.2 km
  • Oxford Street - 5 min drive - 2.4 km
  • Kensington High Street - 6 min drive - 2.4 km

Getting around

  • Paddington Underground Station - 3 min walk
  • London Paddington Station - 4 min walk
  • London (LCY-London City) - 52 min drive

Restaurants

  • ‪Angus Steakhouse Paddington - ‬4 min walk
  • ‪146 Pad - ‬4 min walk
  • ‪Steam Bar - ‬5 min walk
  • ‪Blank Street Coffee - ‬4 min walk
  • ‪The Pride of Paddington - ‬4 min walk

About this property

12 London Street Apartments

Central aparthotel connected to a railway/underground station in London with a restaurant
Along with a restaurant, this smoke-free aparthotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a 24-hour business centre, a conference centre and a business centre. Each apartment features a kitchen with an oven and a stovetop, plus free WiFi and a flat-screen TV with cable channels. Comforts include a pillowtop bed and premium bedding, and guests will also find conveniences, such as 2 bathrooms and a dining area. Housekeeping is available on request.
12 London Street Apartments offers 4 air-conditioned accommodations, with laptop-compatible safes. This individually decorated and furnished accommodation has separate sitting areas and includes dining tables. Pillowtop beds feature premium bedding. 40-inch flat-screen televisions come with cable channels. Accommodation at this 3.5-star aparthotel has kitchens with stovetops, separate dining areas and kitchenware and utensils. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on request and an iron/ironing board can be requested.

Amenities

Kitchen
Free WiFi
Restaurant
Air conditioning
Laundry
Outdoor space

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The check-in location differs from the property location; go to: [16 London Street, Paddington, London W2 1HL]
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 5.99 to 19.99 for adults and GBP 4.99 to 14.99 for children
  • Nearby parking fee: GBP 30 per day (328 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property is professionally cleaned

We should mention

This property does not have any lifts
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is 12 London Street Apartments pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at 12 London Street Apartments?

As of 12 Nov, 2025, prices found for a 1-night stay for 2 adults at 12 London Street Apartments on 16 Nov, 2025 start from S$229.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at 12 London Street Apartments?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at 12 London Street Apartments?

Checkout is at 11:00 AM.

Where is 12 London Street Apartments located?

Located in London City Centre, this aparthotel is within a 10-minute walk of Kensington Gardens and Hyde Park. Marble Arch and Baker Street are also within 1 mile (2 km). Paddington Underground Station and London Paddington Station are within a 5-minute walk.

12 London Street Apartments Reviews

Reviews

6.8
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 14 out of 50 reviews
Rating 8 - Good. 12 out of 50 reviews
Rating 6 - Okay. 10 out of 50 reviews
Rating 4 - Poor. 8 out of 50 reviews
Rating 2 - Terrible. 6 out of 50 reviews

7.0/10

Cleanliness

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

7.8/10

Communication

Reviews

4/10 Poor

VIVEK

Disliked: Cleanliness, room comfort, communication

Very small place although great location.

Extremely small place located on the second floor with super narrow stairs. I booked an apartment to feel spacious but in hindsight a hotel room would’ve been cheaper & better.
Stayed 4 nights in Jul 2025

6/10 Okay

Adrian

This property is a lot smaller than what the pictures lead to, I think it was overpriced for the space and amenities we got. Everything is small and very basic.
Stayed 3 nights in Mar 2025

6/10 Okay

Michael

Disliked: Communication
Mixed bag, this place. We stayed for 2 weeks. Pros: we felt safe, great/convenient location, comfortable beds, kitchen, clothes washer in room, AC CONS: nowhere to hang towels, AC dripped water on floor, not clear how to get room cleaned, somewhat worn down (broken window blind, missing cabinet handles, loose cabinet door), smoke detectors removed
Stayed 14 nights in Jul 2022

4/10 Poor

Kelsey

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
The photos didn’t align with the room we were given. The amenities listed on Expedia also didn’t match what we had in our room. Staff was incredibly friendly, but I felt a little misled by the info on the internet and what our room actually was like.

4/10 Poor

Scott and Nancy

Disliked: Cleanliness, amenities, property conditions & facilities, communication
This apartment is so worn out and ridiculously hard to find. The hotel several doors down is the check in spot, but you’ll have to struggle to find that information. The listing photos are very old and not an accurate representation of the flat- there’s so much wear and tear, it’s a bit shabby. There are doors to the front and back that would be pleasant if they opened and there was trash and dirt everywhere outside. Breakfast isn’t even included despite the high price of the flat.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michiko

Liked: Cleanliness, room comfort, communication

Great Location & Great AC!

Apartment was great for me and my 2 kids (19 & 15). Pros: -Location to Paddinton station (across the street) -Good Kitchen (small fridge, stove, microwave, sink) -Dining Table w/4 chairs -Washing machine (laundry) -3 beds (1 Double, 1 twin, 1 trundle) -small couch, 2 tv's -Grocery stores nearby & Kensington Park is walkable distance -GREAT Air Conditioning!! -Very nice staff!! (especially Shah at the front desk) Cons: -Kitchen did not have cooking pans, soup bowls, limited eating utensils, no cooking utensils (I ended up purchasing at Argos nearby) - Flat #4 is only accessible by stairs Overall, our stay was great. I would recommend it to families. It was really nice for getting around since it was across from Paddinton Station. There are several restaurants (Italian, Lebanese, British, Steakhouse, Mcdonald's, coffee shops).
Stayed 6 nights in Jun 2025

2/10 Terrible

ruben

Disliked: Cleanliness, amenities, property conditions & facilities
Sucio con cucarachas y mucho ruido
Stayed 6 nights in Sep 2024

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Es un lugar muy agradable, no nos importó que no tuviera elevador pese a estar en el 4 piso, realmente vale la pena. Muy recomendable!
Stayed 2 nights in Jul 2024

2/10 Terrible

Kurt

Disliked: Cleanliness, amenities, property conditions & facilities, communication
I requested first floor apartment and was told I would get one because my wife cannot walk up steps but they put us in the third floor. I had to find another place and pay a lot more. They refused to give he a full refund because of their mistake.
Stayed 4 nights in Jun 2024

6/10 Okay

JULIAN

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Booked a 1bd apartment for our family almost 8 months ago. Confirmed with the property a week before arrival. When we showed up our reservation wasn't available. Amazingly bad coordination. However they did attempt to make it right with 2 separate hotel rooms, free breakfast throughout, and free laundry. We are lucky that our teenagers were old enough to be trusted in their own room otherwise this wouldn't have been good enough.
Stayed 3 nights in Jul 2023

10/10 Excellent

Don

Liked: Cleanliness, room comfort, communication

A nice flat for the family

The front desk staff were wonderful. We stayed in one of the Flats/Apartment next to hotel. There was plenty of room for all four of us. A nice small, but functional kitchen with refrigerator and appliances for cooking and a washing machine that came in very handy. The beds were comfortable, two bathrooms, and just a couple minutes walk to Paddington Station. So it was so easy to connect to transportation to get around. The only negative was the Flat needed a few minor repairs to flooring, and some non-slip material for bathtub/shower. It was a nice tub, but very slippery to get in or out, or even just to just stand while showering. Overall, a very good stay. And we would enjoy staying again.
Stayed 5 nights in Jun 2023

8/10 Good

Sophie

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Séjour avec nos 2 enfants (9 et 12 ans). Bon emplacement. Proche des transports, petites superettes, restaurants. Appartement vaste et propre. Mais il manque des équipements pour cuisiner (passoire pour les pâtes et torchons manquants notamment).
Stayed 3 nights in Apr 2023

4/10 Poor

Tracey

Liked: Cleanliness, communication

Not good

Rented a flat, not a hotel room. Staff was very friendly. Flat was in terrible shape. Broken furniture, toilet never flushed properly, bathroom sink wouldn’t drain so sink filled up while using it, shower floor is cracked and clearly water damage in hall with lifting wooden planks. Mattresses were very uncomfortable and super firm. Kitchen worked well. Windows are thin so the unit was extremely noisy starting at 5 am until well after midnight with street noise and voices. I could go on. Good location. Overall not worth it.
Stayed 3 nights in Dec 2022

4/10 Poor

Ciara Ann

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t trust the pictures!!!! Room was dirty. Toilet smelled bad which made the entire room stink if door stayed opened. Crack and mold in shower. Water damage on floor by washing machine. Dresser was broken. We were on the 3rd floor no elevators. Will not be staying here again.

8/10 Good

Bryony

Liked: Cleanliness, property conditions & facilities, communication
Great location and very convenient. We booked very last minute and our choice was some what pot luck but we were pleased with our choice - very quiet and spacious apartment. A bonus is that there are four proper beds rather than a sofa bed in the living area. Check in was smooth and the staff helpful. We will definitely consider staying again.

6/10 Okay

Gisselle

Disliked: Cleanliness, amenities, communication
Pedimos toallas y que fueran a limpiar el apartamento y no fueron. No tenía secadora ni nada para limpieza del apartamento
Stayed 4 nights in Nov 2022

10/10 Excellent

julie

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was a great flat for our stay. Easy checkin and checkout.
Stayed 6 nights in Sep 2022

6/10 Okay

Frank

Disliked: Cleanliness
Beim Check-In war das Zimmer nicht vorbereitet! Die Betten warfen nicht neu bezogen, es war nicht geputzt und es darf bezweifelt werden, daß zwischen den Belegungen 48 Stunden Pause lagen. Die Putzfrau, welche das Zimmer dann herrichtete war nicht gerade die hellste Kerze auf der Torte. Ein Set Handtücher wurde schlicht vergessen. Uns dieses Set zu bringen, war sie nicht im Stande, da sie ja keinen Schlüssel fürs Appartement hatte. Okay, wir waren im Zimmer und dieses hatte eine Klingel, deren Bedienung offensichtlich die Fähigkeiten detr Putze überstieg. Zur Einrichtung des Appartements - wir hatten ein sogen- Superior. Ein Bett war angeknackst. Es gab nur einen wirklich kleinen Tisch für 4 Personen. Daran zu Essen erforderte, na ja Organisationstalent. Das Geschirr war nicht in allen Teilen für 4 Personen vorhanden. Das Bad war in einem Zustand als hätte es jemand nach Selbststudium im Heimwerken gefließt und verfugt. Die Bodenfließen waren in unterschiedlichen Höhen. Die Fugen tw. ohne Fugenmassen. Silikonfugen waren eher grob verarbeitet (das bekommen meine Frau und ich wesentlich besser hin). Die Ausstattung des Appartements entsprach NICHT den Bildern! Gemessen daran, war der Preis unangemessen hoch. Der Hof des Apparthotels warf ein dreckiges, dunkles Loch.
Stayed 4 nights in May 2022

8/10 Good

IDIL

Liked: Cleanliness, amenities, property conditions & facilities, communication
We stayed there as a family. Very comfortable compared to London standards;) Wonderful support team (employees) We will be back
Stayed 3 nights in May 2022

8/10 Good

Jane

Liked: Cleanliness, amenities
Great location. Very tight space, 2nd bedroom is effectively the lounge part of lounge kitchen. 52 stairs to apartment so if unfit or heavy luggage it could be tough. Nice area windows open for fresh air and good view onto park
Stayed 2 nights in Apr 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Great location, poorly equipped.

Very disappointed on arrival to find an apartment with little kitchen equipment, no washing machine (as detailed in the booking) and lots of stairs to climb with no lift (not made clear in the booking) The bedroom was tiny with little space to move around. 2 toilet rolls for 4 females staying 4 days, and only 3 towels. (4 names on the booking) There was not enough plates/bowls/cutlery in the kitchen. The staff when we got hold of them, (as they reception and phone numbers listed were for entirely different buildings) were helpful, although had little knowledge of the apartments. They seemed to be more for the hotel indigo close by. They did move us apartments. Marginally better with a washing machine, but still very poorly equipped kitchen. The location was perfect, but for the money we spent, the apartment was a big let down. Won’t be staying here on our next visit!
Stayed 3 nights in Oct 2021

10/10 Excellent

Geoffrey

Liked: Cleanliness, room comfort, communication

excellent

Very friendlt & gave me an upgrade. Good aduce on the rea
Stayed 1 night in Sep 2021

10/10 Excellent

Rachael

Liked: Cleanliness, room comfort, communication

Great apartment, comfy bed and kitchen

Great stay! Spacious apartment for London, super close to Paddington station 🚉 Highly recommend!
Stayed 2 nights in May 2021

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness

Badly in need of cleaning and minor repairs

Well situated and very quiet, particularly in the bedroom, this place could be so much more with a proper cleaning (first and foremost) and some very minor repairs. I am no neat freak, though sweets rappers left lying about by previous guests, piles of dust atop the wardrobe, filthy corners and dishes put away after having not been washed properly were together really a bit much given the association with Mercure hotel chain. One set of blinds in the sitting room did not work properly, the fire alarm in the sitting room/kitchen had been removed (which is presumably a fire code offence) and the spin function on the clothes washer was (slightly) defective. The flat was equipped with just the one roll of toilet tissue - for a five-night stay. On the plus side, additional to the location and the quiet premises, the Mercure and adjacent hotel both had good exercise rooms by the standards of smaller hotels situated in central London.
Stayed 5 nights in May 2021

10/10 Excellent

Jo Inge

Liked: Cleanliness, room comfort, communication

Great value for money!

These flats are so central, literally just outside of Paddington Station. They are spacious and the amenities are all in good working condition. The staff at the Mercure Hyde Park Hotel are all so friendly and helpful. The price is also very reasonable.
Stayed 1 night in Apr 2021