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Xo Hotel Bacalar Frente A La Laguna

Lakefront hotel with full-service spa and free breakfast

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Room
Beach
Beach
Room
Room

Reviews

6.6 out of 10

Popular amenities

  • Spa
  • Pool
  • Pet-friendly
  • Breakfast included
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Tinto Mz. 243 Lote 6, Bacalar, ROO, 77930
  • Lake Bacalar
    ‪3 min walk‬
  • Laguna Bacalar Ecological Park
    ‪3 min drive‬
  • Fort of San Felipe
    ‪3 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪41 min drive‬

Rooms & beds

Bedroom

2 Double Beds and 1 Single Bed

Spaces

Number of living rooms
Garden

View all photos for Family Room, Multiple Beds, Terrace, Lagoon View

Room

Family Room, Multiple Beds, Terrace, Lagoon View

  • Lagoon view
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Terrace Room Lagoon view

Room

Terrace Room Lagoon view

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Terrace Room

Room

Terrace Room

  • Lagoon view
  • Sleeps 2
  • 1 Double Bed

View all photos for Habitación Confort

Room

Habitación Confort

  • Sleeps 4
  • 2 Double Beds

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About the area

Bacalar

Located in Bacalar, Xo Hotel Bacalar Frente A La Laguna is on the waterfront. Lake Bacalar and Fort of San Felipe are two other places to visit that come recommended. Take the opportunity to explore the area for outdoor excitement like ecotours.

What's nearby

  • Lake Bacalar - 3 min walk - 0.3 km
  • Laguna Bacalar Ecological Park - 3 min drive - 2.2 km
  • Fort of San Felipe - 3 min drive - 2.9 km
  • Municipal Spa of Bacalar - 5 min drive - 3.6 km
  • Cenote Cocalitos - 7 min drive - 6.5 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 46 min drive

Restaurants

  • ‪Marisqueria el Taco Loco - ‬9 min walk
  • ‪El Sazón a la Mexicana - ‬3 min drive
  • ‪Yerbabuena - ‬3 min drive
  • ‪Madre Masa - ‬3 min drive
  • ‪Taquería Ortega - ‬19 min walk

About this property

Xo Hotel Bacalar Frente A La Laguna

Lakefront hotel with full-service spa and free breakfast
This hotel features a full-service spa, an outdoor pool and a restaurant. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, free use of bicycles, concierge services and a 24-hour front desk are on-site. Change of towels is available on request
Xo Hotel Bacalar Frente A La Laguna offers 10 air-conditioned accommodations, which are accessible via exterior corridors and feature a ceiling fan. Each accommodation is individually decorated. Bathrooms include a shower. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Languages

English, Spanish

Amenities

Pool
Breakfast included
Spa
Pet-friendly
Parking included
Free WiFi

House Rules

Check in after 3:00 PM
Check out before noon
default

Pets

Pets allowed
default

Smoking

Smoking allowed: in designated areas

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.48 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A pet fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available

We should mention

This property does not have any lifts

Frequently asked questions

Does Xo Hotel Bacalar Frente A La Laguna have a pool?

Yes, this property has an outdoor pool.

Is Xo Hotel Bacalar Frente A La Laguna pet-friendly?

Yes, dogs are allowed at this property. A fee applies.

How much is parking at Xo Hotel Bacalar Frente A La Laguna?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Xo Hotel Bacalar Frente A La Laguna?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Xo Hotel Bacalar Frente A La Laguna?

Checkout is at noon.

Does Xo Hotel Bacalar Frente A La Laguna provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Xo Hotel Bacalar Frente A La Laguna located?

Situated on the waterfront, this spa hotel is 0.1 mi (0.2 km) from Lake Bacalar and 1.7 mi (2.7 km) from Fort of San Felipe.

Xo Hotel Bacalar Frente A La Laguna Reviews

Reviews

6.6
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
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Rating 10 - Excellent. 27 out of 69 reviews
Rating 8 - Good. 7 out of 69 reviews
Rating 6 - Okay. 9 out of 69 reviews
Rating 4 - Poor. 7 out of 69 reviews
Rating 2 - Terrible. 19 out of 69 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Nice older hotel. Staff was very friendly
Stayed 1 night in Jul 2023

10/10 Excellent

adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel Was a great stay, the room super spacious and right at the Laguna, the staff hook us up With a great day at the lagoon in a pontoon, the guide was great and the price excellent!, I love the stay
Stayed 2 nights in May 2024

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Xo hotel was wonderful, we stayed 4 nights and everyday our room was clean , breakfast was provided. Tours were offered as well, staff was helpful and friendly. The best part was the lagoon was just steps away. Recommend highly, will be visiting Xo hotel again.
Stayed 4 nights in Jun 2023

6/10 Okay

Julio

Liked: Staff & service
Disliked: Cleanliness
The place was nice over all and the small section they have in front of the lake is nice and very convenient. They do have a restaurant on the property but we did not try it since we went into town to eat.
Stayed 2 nights in Jun 2023

2/10 Terrible

Anayad

Disliked: Cleanliness, amenities, property conditions & facilities
I was close to the lake but the conditions of the hotel is not what it looks on the photos, so if you booking a room might as well do it for a night.
Stayed 2 nights in Sep 2024

2/10 Terrible

Andres

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst “hotel” I’ve stayed in my life. Only reason I let my family sleep here was because it was too late to get a room anywhere else when we arrived to Bacalar and I already had a reservation here thanks to their false advertisement. Rooms are filthy, there was no receptionist when we arrived, security guard helped us get a room that was already paid. The pool was green and full of algae.
Stayed 1 night in Jul 2024

8/10 Good

Chris

Liked: Staff & service, amenities, property conditions & facilities
We had a great time! If you’re looking for a 5 start resort - this isn’t it. But if you’re looking for a quiet place to stay with your kids that offers an all inclusive option, this is it. The food and service was great. It’s a little far from town, but you can walk there. The pool and waterfront was very nice. The only downside is that the rooms need to be deep cleaned and renovated. There is a bit of mildew on the walls and the bathrooms smell a bit. Overall - a good stay! I would recommend the pontoon boat tour of the lake. We had a lot of fun!

2/10 Terrible

Oscar Armando Rodriguez

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La PEOR experiencia. Fotos totalmente falsas, ninguna refleja el estado actual del hotel. Al llegar estaba una pipa extrayendo los desechos en el hotel, por lo que apestaba. La recepcionista (quuien el resto del tiempo estuvo pegada al celular) advirtió que el desayuno gratis era café, pan tostado y fruta (sandía o papaya) y que la alberca no servía por las lluvias (en toda la estancia no estuvo limpia). La habitación horrible y peligrosa, el vidrio de la única ventana quebrado (lo que representa un peligro si llevas niños), el sillón asquerosamente sucio, el inodoro sin tapa y apestoso, las llaves oxidadas, no salía agua caliente y el cortinero casi nos cae encima, una habitación totalmente impresentable , la terraza igualmente descuidada. Le dije esto a un recepcionista que por cierto se ausentaba por largos ratos y solo dijo que lo iba a reportar. Afortunadamente, otro recepcionista del turno matutino nos cambió de habitación al día siguiente. El servicio del restaurante es malo y caro, nos sirvieron mal los platillos del desayuno (con costo) y se molestaron porque reclamamos, cuando lo que pedíamos era que los sirvieran tal cuál dice en su menú. En el muelle, los camastros rotos y los cojines sucios y los que atienden ponen música súper fuerte, ni siquiera para estar ahí un rato y relajarte, y como están aparcados tapan la vista a la laguna. Con ellos se pide el kayak, entonces cuando se van (a las 6 pm) ya no se puede, justo es buena hora porque ya hay un poco de sombra
Stayed 4 nights in Sep 2024

4/10 Poor

STEPHANE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mauvais choix

L établissement est tout simplement vétuste, absolument rien à voir avec les photos!!! À éviter
Stayed 3 nights in Aug 2024

2/10 Terrible

Samantha

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alberca un poco descuidada, habitacion agradable pero falta un poco de cariño y pintura. Desayuno fue los mismo 3dias, podrian variar el desayuno para estancias mayores a 3 dias.

6/10 Okay

Javier

Disliked: Staff & service, amenities, property conditions & facilities
Le falta mantenimiento hace como 9 años que vine y estaba igual el baño olía mucho
Stayed 1 night in Apr 2024

8/10 Good

Maria Jose

Liked: Cleanliness, staff & service, property conditions & facilities
El trato excelente, las instalaciones podrían mejorarlas, pero para el precio no están mal, sobretodo está limpio y está súper bien que esté a la orilla de la laguna, la comida del restaurante está deliciosa! Lo recomiendo
Stayed 2 nights in Mar 2024

10/10 Excellent

Marco Antonio

Stayed 1 night in Dec 2023

2/10 Terrible

NAYELLY

Disliked: Cleanliness, staff & service
Todo está descuidado, y las instalaciones también descuidadas y el servicio malo tanto el trato del personal
Stayed 2 nights in Nov 2023

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general esta bien, trato amable, instalaciones limpia, solo que el desayuno es repetitivo, todos los dias huevo de diferentes forma, chilaquiles verdes o rojos o con frijoles, o pan tostado con frijoles tipo molletes, para varios dias, ya el ultimo no se antoja nada de eso.
Stayed 7 nights in Nov 2023

4/10 Poor

Fernando

Disliked: Staff & service, property conditions & facilities
Propiedad en malas condiciones. Nuestra habitacion estaba junto a cuartos sin terminar con mucha basura. Cobraron extra por llevar a nuestra mascota. Aunque esto no esta estipulado cuando haces la reservacion. La propiedad si esta en frente de la laguna, pero por lo que cobran, ya estando en Bacalar, encontramos muchos otros lugares en mejores condiciones por el mismo precio o menor. La comida del restaurante muy mala y limitada, te limitan porciones y aunque es al aire libre, no permiten llevar mascotas. Realmente Bacalar es muy bonito, pero hay que tener cuidado de darle nuestro negocio a este tipo de propiedades que deberian invertir en re acondicionar o al menos terminar las instalaciones.
Stayed 2 nights in Jun 2023

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Publicidad engañosa

Tienen publicidad engañosa, no es nada como lo muestran. Tienen instalaciones viejas, descuidadas y muy dañadas. Nuestra habitación se inundó y mi equipaje sufrió daños. Habia humedad en las paredes, los espejos y puertas, todo oxidado y muy dañado. Una compañera del viaje se cayó aparatosamente en el muelle porque las tablas estaban sueltas y los clavos estan por fuera. Las bicicletas a disposicion de renta, estan oxidadas, los cojinetes rotos y 2 de nosotros sufrimos golpes con moretones enormes en la ingle por eso, porque además la calle de acceso al hotel esta en condición deplorable. La limpieza y mantenimiento en general del hotel no es buena. Las únicas buenas referencias es que si está frente a la laguna y la ubicacion es buena, se encuentra a solo 5 minutos del centro de Bacalar.
Stayed 4 nights in May 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Agradable estancia, el lugar muy tranquilo, muy limpio, la comida muy sabrosa.
Stayed 2 nights in May 2023

10/10 Excellent

Abel

Liked: Staff & service, property conditions & facilities
Excelente lugar para relajarse y estar con la familia.
Stayed 2 nights in May 2023

10/10 Excellent

LAURA MARGARITA

Liked: Cleanliness, staff & service
Es un lugar hermoso tranquilo y bello para descansar y admirar la laguna
Stayed 2 nights in Mar 2023

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bonito lugar

Es un hotel bastante cómodo y con una vista increíble además de estar a pie de la laguna
Stayed 2 nights in Mar 2023

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable en plan todo incluido

Excelente y relajante lugar con plan todo incluido. Alimentos deliciosos y muy bien servidos.
Stayed 1 night in Feb 2023

8/10 Good

Yola

Liked: Staff & service
El plus del hotel es el muellecito a pie de playa la vista desde el restoran es hermosa, el desayuno muy rico, le hace falta un poco de mantenimiento a las instalaciones, las camas riquisimas, la atención y el servicio de Omar y las chicas muy bueno, hay kajack y padel gratis, también servicio de bicicletas, si regreso