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Aparthotel

Citadines Uplands Kuching

Pet-friendly aparthotel connected to a shopping centre in Kuching with an outdoor pool

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Photo gallery for Citadines Uplands Kuching

Bathroom
Pool
Exterior
View from room
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Dryer
  • Parking available
  • Pool
  • Gym
S$89
includes taxes & fees
31 Aug - 1 Sept

Explore the area

Map
No. 55 Jalan Simpang Tiga, Kuching, Sarawak, 93350
  • The Spring
    ‪1 min walk‬
  • Vivacity Megamall
    ‪2 min drive‬
  • Kuching Waterfront
    ‪3 min drive‬
  • Kuching (KCH-Kuching Intl.)
    ‪11 min drive‬

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View all photos for 2-Bedroom Premier Apartment, Kitchen

Bathroom

2-Bedroom Premier Apartment, Kitchen

  • 721 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for 2-Bedroom Executive Apartment, Kitchen

Room

2-Bedroom Executive Apartment, Kitchen

  • 635 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for 1-Bedroom Premier Apartment, Kitchen

Living area

1-Bedroom Premier Apartment, Kitchen

  • 474 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1-Bedroom Executive Apartment, Kitchen

Room

1-Bedroom Executive Apartment, Kitchen

  • 441 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Premier, Kitchen

Private kitchen

Studio Premier, Kitchen

  • 258 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About the area

Kuching

Located in Kuching, Citadines Uplands Kuching is connected to a shopping centre. Sri Srinivasagar Kaliamman Temple and The Old Courthouse are local landmarks, and travellers looking to shop may want to visit Vivacity Megamall and The Spring. Sarawak Orchid Garden and Sultan Iskandar Planetarium are also worth visiting.

What's nearby

  • The Spring - 1 min walk - 0.0 km
  • Vivacity Megamall - 2 min drive - 1.8 km
  • City One Shopping Mall - 2 min drive - 2.2 km
  • Kuching Waterfront - 3 min drive - 3.6 km
  • Sarawak General Hospital - 4 min drive - 2.5 km

Getting around

  • Kuching (KCH-Kuching Intl.) - 15 min drive

Restaurants

  • ‪Starbucks - ‬14 min walk
  • ‪New Atmosferah Restaurant - ‬2 min walk
  • ‪Nasi Kandar Line Q - ‬3 min walk
  • ‪Spoon Cafe - ‬2 min walk
  • ‪Tealive - ‬15 min walk

About this property

Citadines Uplands Kuching

Pet-friendly aparthotel connected to a shopping centre in Kuching with an outdoor pool
This smoke-free aparthotel features an outdoor pool, a fitness centre and self parking. Free WiFi in public areas and a free shopping centre shuttle are also provided. Additionally, a business centre, a children's pool and a meeting room are on-site. Each apartment has 2 bedrooms and offers free WiFi and an iPod dock. A kitchen with a fridge and a microwave are available, and added amenities include a TV with satellite channels and a dryer. Weekly housekeeping is available.
Citadines Uplands Kuching offers 215 air-conditioned accommodations with iPod docking stations and DVD players. This accommodation offers separate sitting areas. Satellite televisions are provided. Accommodation at this 4-star aparthotel has kitchens or kitchenettes with fridges, microwaves, kitchenware and utensils and coffee/tea makers. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a weekly basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

Amenities

Pool
Kitchen
Dryer
Pet-friendly
Free WiFi
Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MYR 500 per accommodation, per night
Welcoming dogs and cats only
1 total (up to 8 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls and litter trays are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 6 and younger eat free breakfast
Rollaway/extra beds are available for MYR 108.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: from approximately MYR 27 for adults and from MYR 27 for children
  • Airport shuttle fee: MYR 16.20 per person (one-way)
  • Airport shuttle fee per child: MYR 16.20 (one-way), (from 7 to 18 years old)
  • Covered self-parking fee: MYR 2.00 per day
  • Pet fee: MYR 500 per accommodation, per night
  • Rollaway bed fee: MYR 108.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned

We should mention

Pool access available from 6:00 AM to 10:00 PM
A car is not required for transport to and from this property

Frequently asked questions

Does Citadines Uplands Kuching have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 10:00 PM.

Is Citadines Uplands Kuching pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 8 kg per pet. There's a fee of MYR 500 per accommodation, per night.

How much is parking at Citadines Uplands Kuching?

Self-parking is available for MYR 2.00 per day. Limited spots are available.

What time is check-in at Citadines Uplands Kuching?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Citadines Uplands Kuching?

Checkout is at noon.

Does Citadines Uplands Kuching provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MYR 16.20 per person applies.

Where is Citadines Uplands Kuching located?

Situated near the airport, this aparthotel is within 2 miles (3 km) of The Spring, Vivacity Megamall and City One Shopping Mall. Sri Srinivasagar Kaliamman Temple and Kuching Civic Centre are also within 2 miles (3 km).

Citadines Uplands Kuching Reviews

Reviews

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
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Rating 10 - Excellent. 159 out of 452 reviews
Rating 8 - Good. 197 out of 452 reviews
Rating 6 - Okay. 71 out of 452 reviews
Rating 4 - Poor. 12 out of 452 reviews
Rating 2 - Terrible. 13 out of 452 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

8.0/10

Communication

Reviews

8/10 Good

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly staff. Comfortable accommodation.
Stayed 5 nights in Feb 2023

10/10 Excellent

Soundharanayagi

Liked: Cleanliness, property conditions & facilities, communication
A decent property nothing much to complain about, Staff are very friendly and accomodative
Stayed 2 nights in May 2023

10/10 Excellent

Li Fong

Liked: Cleanliness, amenities, property conditions & facilities, communication
the staff is very helpful
Stayed 3 nights in Oct 2023

8/10 Good

Zhi chao

Liked: Amenities, property conditions & facilities, communication
Good location. Staff is friendly. Just hope the room is cleaner
Stayed 3 nights in Apr 2024

8/10 Good

Viho

Liked: Cleanliness, room comfort, communication
Nice and comfortable ambience, room is clean n tidy, however the room face to main road is quite noisy, When during peak traffic hours u will feel annoy from the car sound…overall it’s good to stay!!
Stayed 1 night in May 2023

2/10 Terrible

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities, communication
A go-to for me whenever I visit Kuching. Friendly, efficient staff. No problem requesting a late check-out. Easy to get Grab cabs. Shopping mall across the road and simple eateries and bank next door.
Stayed 5 nights in May 2023

6/10 Okay

Jimmy

Liked: Communication
A bit dated, maintenance might be a bit lagging.
Stayed 1 night in May 2024

4/10 Poor

Yasushi

Disliked: Cleanliness, property conditions & facilities
The walls in the bathrooms and the carpets in the hallways are quite dilapidated.
Stayed 4 nights in May 2024

8/10 Good

Dennis

Liked: Cleanliness
No water, aircon wasnt cold at all. Good location.
Stayed 5 nights in Jun 2023

8/10 Good

Jennifer Fang Ni

Liked: Cleanliness, amenities, communication
I think the property needs some minor upgrade - the facility is a bit run down for the price it demands.
Stayed 1 night in Apr 2024

6/10 Okay

Kathleen

I've always stayed at Citadines Uplands when I'm in Kuching as I prefer a serviced apartment to a hotel. It's ok if you are not looking for luxury. Just make sure you are not given a room on the same floor as the pool .and overlooking it.
Stayed 6 nights in Aug 2023

8/10 Good

Jennifer Fang Ni

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property is getting a bit too old. The night shift staff was totally unfriendly despite I have elderly and children with me checking in near midnight.
Stayed 1 night in Apr 2024

8/10 Good

ANAK EDWARD GANIE KATHRIE

Liked: Cleanliness, amenities, communication
The customer service is tip top. The staff are very friendly, helpful and always wear a smile on their face. Only comment I have is the room. They need to change the bed, it is so uncomfortable and the water heater is not working.
Stayed 2 nights in Oct 2022

6/10 Okay

Lawrence

Liked: Room comfort
Disliked: Cleanliness

Nonee

Floor as well as dining table were sticky. Luckily room slippers were provided and I clean the table using my own disposal wipes. Bedding do not smell yucky but also do not smell fresh.
Stayed 2 nights in Aug 2024

6/10 Okay

Kho Ying

Liked: Cleanliness
Disliked: Communication
Room very clean!! I like the room :) Poor hotel management (give wrong room number). Parking management (need to scan card to check in/check out).
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Liked: Room comfort, communication

Great for visit to Borneo Medical Centre

Close to Borneo Specialist Medical Centre. Room a bit run down, in need of maintenance. 2nd bedroom will smell if keep door close due to located behind the toilet. Housekeeping a bit sloppy at times.
Stayed 3 nights in Nov 2022

6/10 Okay

Verified traveller

Liked: Room comfort, communication
Sink Drainage is Smelling after one day staying. Room Housekeeping need to improve.
Stayed 3 nights in Dec 2022

4/10 Poor

Spirto

Disliked: Property conditions & facilities
The entire property is rundown, the property is not maintained up to the standard. The gym is very hot with no air conditioning, the swimming pool furniture are old and safe. Overall it needs to be refurbished.
Stayed 5 nights in Apr 2023

8/10 Good

Johannes

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a lovely apartment with a great view of the city and mountains. The room was very spacious and in an acceptable condition. We were surprised that breakfast was served to the room, rather than in a restaurant. There didn't seem to be any options so we weren't able to eat the breakfast since it didn't align with our dietary requirements. One thing I didn't like was that someone rings your door at 7am until you open the door to receive your breakfast. This was a bit disruptive to our stay.
Stayed 3 nights in Apr 2023

8/10 Good

Natasha

Liked: Room comfort

4 night stay in Kuching

Stayed for 4 nights as a family of 5 (with grand parents and a 10 month old baby) in a 2 bedroom apartment in Dec 2022. Location is about 10 mins drive from airport and 10 mins drive into town. It is located just opposite a mega mall, so we were able to get some groceries for our kid. We actually found sachets of coffee, tea, milo, cereal and some candies left over from the previous guest in the cupboard. Otherwise, the room is clean enough, baby crib provided and only reason I stayed there was for the freezer to keep my milk. Breakfast was served in a bento box and consists of fried noodles or rice and it was quite sad looking. Would recommend to get the room without breakfast, save the money and go to the mall opposite for something better. There's a nice quaint cafe on level 1 which you can get proper coffee and cakes too! We checked in at about 4pm, and our room was not ready. Was stressful as my 10-month old was restless and my milk was thawing out while we sat in the lobby for 45mins. Lots of room for improvement.
Stayed 4 nights in Dec 2022

6/10 Okay

Magdalene

Liked: Communication

Generally good stay; mould & aircon need fixing

We booked for a two bedroom apartment and a one bedroom apartment. The one bedroom apartment is kept in a better condition than the two bedroom apartment we had; the two bedroom apartment had visible mould around the kitchen sink and its bathrooms. The two bedroom apartment also suffered from an additional leaking to its air conditioning units, drenching the tiled floors. The skirting boards showed an obvious sign of repeated incidences. We had two incidents during our 10 day stay; resolutions via a call to the reception was quite quick (except for a reported incident at 1ish a.m, whereby a technician sorted it out in the morning during their work hours; one for noting). May I suggest that further attention be paid to sorting out the mould and then a lick of paint. Each apartment came with sufficient cutlery; a nice sized fridge/freezer that worked well; beds were comfortable. Swimming pool & gym were clean and functional. One of the reviewers mentioned the filtered water stations, there were a couple of these located on each floor. Very useful for us. Staff was friendly and approachable throughout our stay. Location is brilliant - not far from both centre of town and the airport. By crossing a footbridge, it is easy to access The Springs Mall for a supermarket, clothing shops, pharmacy and even a Starbucks. Islands, a cafe located on ground floor, by the entrance to Citadines, serves a pretty decent cup of cappuccino (go there from 10am).
Stayed 3 nights in Jun 2022

10/10 Excellent

Ridhwan

Liked: Cleanliness, room comfort, communication
Stayed 3 nights in Feb 2025

10/10 Excellent

Cheng-Yuan

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Dec 2024

8/10 Good

Kim Loong

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly staffs and cleaningness
Stayed 3 nights in Dec 2024

10/10 Excellent

Emily

Liked: Cleanliness, property conditions & facilities, communication
Great location if wanna visit spring hotel
Stayed 2 nights in Sep 2024