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Royal Park Hotel & SPA

Hotel with 2 restaurants, near Kazakhstan Central Concert Hall

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Photo gallery for Royal Park Hotel & SPA

Dining
Room
Room
Room
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Bar
  • Breakfast included
  • Room service
  • Housekeeping

Explore the area

Map
18, Kerey and Zhanibek Khans Street, Astana, 010000
  • Astana Arena
    ‪3 min drive‬
  • Khan Shatyr
    ‪3 min drive‬
  • The US Embassy and the Consulate in Kazakhstan
    ‪6 min drive‬
  • Astana (NQZ-Nursultan Nazarbayev Intl.)
    ‪14 min drive‬

Rooms & beds

Spaces

Number of living rooms

View all photos for Twin Room

Room

Twin Room

  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room

Room

Deluxe Room

  • 50 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Suite

Living area

Luxury Suite

  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Room

Superior Room

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Astana

Located in Yesil District, a neighbourhood in Astana, Royal Park Hotel & SPA is near the airport. Looking to enjoy an event or a match while in town? See what's going on at Kazakhstan Central Concert Hall.

What's nearby

  • Bayterek Tower - 2 min drive - 2.0 km
  • Astana Arena - 3 min drive - 2.3 km
  • EXPO 2017 - 3 min drive - 2.7 km
  • Khan Shatyr - 3 min drive - 2.7 km
  • The US Embassy and the Consulate in Kazakhstan - 6 min drive - 4.6 km

Getting around

  • Astana Railway Station - 33 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 22 min drive

Restaurants

  • ‪Emiliya - ‬13 min walk
  • ‪Galmart - ‬13 min walk
  • ‪Baoli Lounge & Cafe Nur-Sultan - ‬12 min walk
  • ‪Salter’s Fine Meats - ‬13 min walk
  • ‪Caffe Latte - ‬11 min walk

About this property

Royal Park Hotel & SPA

Hotel with 2 restaurants, near Kazakhstan Central Concert Hall
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, an outdoor pool, a bar/lounge and a snack bar/deli are on-site.
Royal Park Hotel & SPA offers 85 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a bath with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Astana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site.
SPA-центр «ELIXIR» has 2 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision.

Languages

Azerbaijani, English, Russian, Turkish

Amenities

Pool
Breakfast included
Spa
Parking included
Free WiFi
Restaurant

House Rules

Check in after 2:00 PM
Minimum age to rent: 18
Check out before noon
default

Pets

No pets allowed
default

Smoking

Smoking is not permitted

Important information

Optional extras

  • Airport shuttle fee: KZT 4500 per vehicle (one-way)
  • Rollaway bed fee: KZT 5000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 6 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does Royal Park Hotel & SPA have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Royal Park Hotel & SPA pet-friendly?

No, pets are not allowed at this property.

How much is parking at Royal Park Hotel & SPA?

Self-parking and extended parking are free at this property.

What time is check-in at Royal Park Hotel & SPA?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Royal Park Hotel & SPA?

Checkout is at noon.

Does Royal Park Hotel & SPA provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 4500 per vehicle applies.

Where is Royal Park Hotel & SPA located?

Located in Yesil District, this spa hotel is within 2 mi (3 km) of Kazakhstan Central Concert Hall, Parliament of Kazakhstan and Korme Exhibition Complex. House of Ministries and Khan Shatyr are also within 3 mi (5 km).

Royal Park Hotel & SPA Reviews

Reviews

7.0

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 8 out of 54 reviews
Rating 8 - Good. 19 out of 54 reviews
Rating 6 - Okay. 17 out of 54 reviews
Rating 4 - Poor. 7 out of 54 reviews
Rating 2 - Terrible. 3 out of 54 reviews

8.0/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Viktor

Disliked: Staff & service, property conditions & facilities

Что таится за красивым фасадом

Сотрудница ресепшена, которая не может найти нашу бронь. Другая сотрудница ресепшена, которая на вопрос "у вас в спа выдают полотенца?" приветливо отвечает "а вы там и спросите". Холодный малосъедобный завтрак, где всего понемногу и все уже остыло (и блин холодный, и яйцо, и глазунью, и колбаски гриль). Бассейн в спа с неработающим гидромассажем (как сказала сотрудница спа "когда-то работали, но это много лет назад было"). Ванная комната с черным грибком в плиточных швах.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Hôtel valant 3 étoiles chez nous mais bon accueil, chambre spacieuse et bien équipée. Point noir: le wifi de l’hôtel est beaucoup trop faible!
Stayed 1 night in Jan 2020

6/10 Okay

Andrew

Liked: Cleanliness, room comfort

Stay

We went for the football, check in was very slow but improved from then on. Drinks and food good .
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 10 nights in Sep 2019

10/10 Excellent

Don

Liked: Staff & service, amenities, property conditions & facilities
Clean and nice location. The breakfast is good and there is a good Chinese restaurant in the building.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
You are treated like a thief and you will be asked to pay a deposit in case you steel sthing from the minibar
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Cart was broken, had to carry bags. Everything else was just fine.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Voyage d'affaire

La proximité avec le chantier Abu Dhabi Plaza est intéressante pour éviter les bouchons matinaux. La wifi passe mal dans la chambre
Stayed 8 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2018

4/10 Poor

Sabzina

Poor service

I have contacted the hotel about the airport shuttle. Heard nothing from them. On the arrival mentioned at the reception on that matter. No apologies were given. Poor service and customer care
Stayed 1 night in Aug 2018

8/10 Good

Tae Kwon, 창원

Liked: Cleanliness, property conditions & facilities, room comfort

적당한 호텔

Stop Over 때문에 하루 묵은 호텔입니다. 생각보다는 큰 호텔이더군요. 그런데 주위에 아무것도 없는 것이 좀. 공항에서 타고간 택시값보다 아침에 제공하는 공항 서비스는 두배이상 비싸네요. 그런데 호텔에서 쉽게 택시를 잡을 순 없었습니다.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

Nice hotel but cold inside the room. They give y

Nice hotel but cold inside the room. They give yOur heater.
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

6/10 Okay

Jan

Liked: Cleanliness, property conditions & facilities

Good choice for that price

This hotel would not get 4 stars in Europe. The breakfast was very poor and not very tasty. Another issue was that there was not option to get the hotel room warm as per the central heating is turned off in may (even when the outside temperature is around zero). The positive was that the room was big and clean. The hotel kitchen works 24/7.
Stayed 6 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

크박, 서울

Liked: Cleanliness, staff & service

공항에서 가깝고 스파가 같은 건물에 위치한 호텔

청결함은 좋았으나 욕실 수조 배수가 잘 되지 않았고, 조식 부페는 그럭저럭이었음. 그러나 친절한 직원들과 도심과 공항 가까이 위치한 것은 충분한 장점임. 아, 호텔내 위치한 스파는 시간당 요금이 놀라울 정도로 비쌌으나 마사지 가격은 꽤 저렴한 수준임
Stayed 2 nights in Jan 2018

4/10 Poor

gerard

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 23 nights in Jan 2018
This review was submitted before 2018 and has not been verified.

6/10 Okay

Fernando

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveller

Liked: Staff & service

Good prices for this hotel

It’s a very good restaurant in the hotel. The Hotel staff is kind and have good service Not the newest rooms but it’s okey. Very good service in the spa. Perfect for business trips
Stayed 1 night in Nov 2017
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

Undvik

Vi fick ingen egen nyckel till rummet. Varje gång man skulle in, tex efter frukost, måste man ned till receptionen, som skickade upp någon som öppnade. Fick aldrig någon förklaring. Ryktades om rädsla för prostitution. Frukosten var ingenting för västerlänningar. Inget riktigt bröd och inget pålägg. Gröna ägg och sötsaker. Vatten över hela golvet från duschen. De flesta anställda kunde inte engelska.
Stayed 4 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Jaihong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
주변에 아파트 건축으로 삭막한 것 이외에는 전반적으로 만족스러움
Stayed 1 night in Sep 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
There are some serious issues with the quality of the construction of this hotel. Poorly fitted bathrooms, and even some dangerous finishes in the rooms themselves such as loose power plugs and rows of screws projecting from the floor flashings.
Stayed 4 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Extra costs 3000 Tenge to use the pool and spa area, early morning call was offered but they didn´t call us. Rooms clean and close to EXPO
Stayed 3 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Artur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

8/10 Good

OLEKSANDR

Liked: Cleanliness, staff & service, property conditions & facilities