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Hilton Grand Vacations Club at Hilton Hawaiian Village

Family fun on the beach, with 4 outdoor pools, near Honolulu Zoo

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Photo gallery for Hilton Grand Vacations Club at Hilton Hawaiian Village

Room
Restaurant
Room
Room
Beach

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Spa
  • Housekeeping
The current price is S$522
includes taxes & fees
15 Jun - 16 Jun

Explore the area

Map
2003 Kalia Road, Honolulu, HI, 96815
  • Waikiki Beach Walk
    ‪10 min walk‬
  • Hawaii Convention Center
    ‪10 min walk‬
  • Honolulu Zoo
    ‪4 min drive‬
  • Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪15 min drive‬

Choose your unit

View all photos for Penthouse, 3 Bedrooms, Accessible, Ocean View (Lagoon Tower, Roll-In Shower, Hearing)

Room

Penthouse, 3 Bedrooms, Accessible, Ocean View (Lagoon Tower, Roll-In Shower, Hearing)

  • Ocean view
  • 158 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 2 King Beds and 2 Single Beds OR 2 Double Beds

View all photos for Suite, 2 Bedrooms, Accessible, Oceanfront (Lagoon Tower, Hearing, Roll-in Shower)

Room

Suite, 2 Bedrooms, Accessible, Oceanfront (Lagoon Tower, Hearing, Roll-in Shower)

  • Ocean view
  • 118 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Ocean View (Kalia Tower, Roll-in Shower, Hearing)

Bathroom

Suite, 1 Bedroom, Accessible, Ocean View (Kalia Tower, Roll-in Shower, Hearing)

  • Ocean view
  • 73 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Accessible, Ocean View (Lagoon Tower, Hearing)

Room

Suite, 2 Bedrooms, Accessible, Ocean View (Lagoon Tower, Hearing)

  • Ocean view
  • 118 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Mountain View (Kalia Tower, Hearing)

Room

Suite, 1 Bedroom, Accessible, Mountain View (Kalia Tower, Hearing)

  • Mountain view
  • 73 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Ocean View (Lagoon Tower, Bathtub)

Room

Suite, 1 Bedroom, Accessible, Ocean View (Lagoon Tower, Bathtub)

  • Ocean view
  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub (1 King Bed, Lagoon Tower, Hearing)

Room

Suite, 1 Bedroom, Accessible, Bathtub (1 King Bed, Lagoon Tower, Hearing)

  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 2 Bedrooms, Ocean View (Lagoon Tower, Bi-Level)

Room

Penthouse, 2 Bedrooms, Ocean View (Lagoon Tower, Bi-Level)

  • Ocean view
  • 118 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Ocean View (2 Double Beds, Kalia Tower, Hearing)

Bathroom

Suite, 1 Bedroom, Accessible, Ocean View (2 Double Beds, Kalia Tower, Hearing)

  • Ocean view
  • 73 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Mountain View (2 Double Beds, Kalia Tower, Hearing)

Bathroom

Suite, 1 Bedroom, Accessible, Mountain View (2 Double Beds, Kalia Tower, Hearing)

  • Mountain view
  • 73 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Lagoon Tower, Hearing, Roll-in Shower)

Room

Suite, 1 Bedroom, Accessible (Lagoon Tower, Hearing, Roll-in Shower)

  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Ocean View (Lagoon Tower, Hearing)

Room

Suite, 1 Bedroom, Accessible, Ocean View (Lagoon Tower, Hearing)

  • Ocean view
  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, View (Lagoon Tower, Hearing)

Room

Suite, 1 Bedroom, Accessible, View (Lagoon Tower, Hearing)

  • Lagoon view
  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Accessible, Oceanfront (Lagoon Tower, Hearing, Bathtub)

Room

Suite, 2 Bedrooms, Accessible, Oceanfront (Lagoon Tower, Hearing, Bathtub)

  • Ocean view
  • 118 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Accessible, Ocean View (Lagoon Tower, Bathtub, Hearing)

Room

Suite, 2 Bedrooms, Accessible, Ocean View (Lagoon Tower, Bathtub, Hearing)

  • Ocean view
  • 118 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Accessible, View (Lagoon Tower, Hearing)

Room

Suite, 2 Bedrooms, Accessible, View (Lagoon Tower, Hearing)

  • Lagoon view
  • 118 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Accessible, Bathtub (Lagoon Tower, Hearing)

Room

Suite, 2 Bedrooms, Accessible, Bathtub (Lagoon Tower, Hearing)

  • 118 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View (Kalia Tower)

View from room

Suite, 1 Bedroom, Ocean View (Kalia Tower)

  • Ocean view
  • 73 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed, Accessible, Kitchenette (Kalia Tower, Hearing)

Room

Studio, 1 King Bed, Accessible, Kitchenette (Kalia Tower, Hearing)

  • 30 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Mountain View (Kalia Tower)

Bathroom

Suite, 1 Bedroom, Mountain View (Kalia Tower)

  • Mountain view
  • 73 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 3 Bedrooms, Ocean View (Lagoon Tower, Bi-Level)

Room

Penthouse, 3 Bedrooms, Ocean View (Lagoon Tower, Bi-Level)

  • Ocean view
  • 158 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed OR 2 King Beds, 2 Single Beds and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed, Kitchenette (Kalia Tower)

Room

Studio, 1 King Bed, Kitchenette (Kalia Tower)

  • 30 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View (2 Double Beds, Kalia Tower)

Bathroom

Suite, 1 Bedroom, Ocean View (2 Double Beds, Kalia Tower)

  • Ocean view
  • 73 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Standard View, Lagoon Tower)

Room

Suite, 1 Bedroom (Standard View, Lagoon Tower)

  • Lagoon view
  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Kitchenette (Lagoon Tower)

Room

Studio, Kitchenette (Lagoon Tower)

  • 29 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, 2 Bedrooms (Standard View, Lagoon Tower)

Room

Suite, 2 Bedrooms (Standard View, Lagoon Tower)

  • Lagoon view
  • 118 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Oceanfront (Lagoon Tower)

Room

Suite, 2 Bedrooms, Oceanfront (Lagoon Tower)

  • Ocean view
  • 118 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Ocean View (Lagoon Tower)

Room

Suite, 2 Bedrooms, Ocean View (Lagoon Tower)

  • Ocean view
  • 118 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed OR 2 King Beds

View all photos for Suite, 1 Bedroom, Ocean View (Lagoon Tower)

Room

Suite, 1 Bedroom, Ocean View (Lagoon Tower)

  • Ocean view
  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Mountain View (2 Double Beds, Kalia Tower)

Bathroom

Suite, 1 Bedroom, Mountain View (2 Double Beds, Kalia Tower)

  • Mountain view
  • 73 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

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About the area

Honolulu

Located on the beach, Hilton Grand Vacations Club at Hilton Hawaiian Village is in Waikiki, a neighbourhood in Honolulu with great shopping. Iolani Palace is a notable landmark, and the area's natural beauty can be seen at Duke Kahanamoku Beach and Diamond Head. Travelling with kids? Make time for Honolulu Zoo, or enjoy an event or a match at Aloha Stadium. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with mountain biking and hiking/biking trails.

What's nearby

  • Waikiki Beach Walk - 10 min walk - 0.9 km
  • Hawaii Convention Center - 10 min walk - 0.9 km
  • University of Hawaii at Manoa - 2 min drive - 1.9 km
  • Waikiki Beach - 3 min drive - 1.5 km
  • Honolulu Zoo - 4 min drive - 2.3 km

Getting around

  • Keone‘ae / University of Hawaii - West Oahu Station - 29 min drive
  • Honolulu, HI (HNL-Daniel K. Inouye Intl.) - 27 min drive

Restaurants

  • ‪Duke Paoa Kahanamoku Lagoon - ‬1 min walk
  • ‪Tropics Bar & Grill - ‬1 min walk
  • ‪Tapa Bar - ‬1 min walk
  • ‪Goofy Cafe & Dine - ‬3 min walk
  • ‪Hilton - ‬1 min walk

About this property

Hilton Grand Vacations Club at Hilton Hawaiian Village

Family fun on the beach, with 4 outdoor pools, near Honolulu Zoo
Catch some rays at the beach or spend the day relaxing at Hilton Grand Vacations Club at Hilton Hawaiian Village's full-service spa. Then enjoy a meal at one of the condo resort's 6 restaurants. Each condo offers comforts like a pillowtop bed and premium bedding, plus a dryer and an LCD TV with cable channels. Guests can appreciate conveniences, such as a microwave and a coffee/tea maker, and other amenities include free WiFi and an iPod docking station.
Hilton Grand Vacations Club at Hilton Hawaiian Village offers 346 accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature premium bedding. 47-inch LCD televisions come with premium cable channels, DVD players and video game consoles. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

4 outdoor swimming pools and 4 hot tubs are on site. Other recreational amenities include a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 25 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Amenities

Pool
Hot tub
Dryer
Free WiFi
Restaurant
Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 5:00 PM
The check-in location differs from the property location; go to: [Grand Waikikian by Hilton Grand Vacations, 1811 Ala Moana Blvd]
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay
  • Resort fee: USD 47.18 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 to 30 for adults and USD 10 to 30 for children
  • Covered self-parking fee: USD 72.25 per day (in/out privileges)
  • Valet parking fee: USD 89 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-121-575-4240-01
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hilton Grand Vacations Club at Hilton Hawaiian Village have a pool?

Yes, this property has 4 outdoor pools. Pool access is from 8:00 AM to 7:00 PM.

Is Hilton Grand Vacations Club at Hilton Hawaiian Village pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hilton Grand Vacations Club at Hilton Hawaiian Village?

Self-parking is available for USD 72.25 per day. Valet parking is available for USD 89 per day.

What time is check-in at Hilton Grand Vacations Club at Hilton Hawaiian Village?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Hilton Grand Vacations Club at Hilton Hawaiian Village?

Checkout is at 10 AM. Late checkout is available for a fee (subject to availability).

Where is Hilton Grand Vacations Club at Hilton Hawaiian Village located?

Nestled on the beach, this Waikiki condo resort is within a 15-minute walk of Duke Kahanamoku Beach and Hawaii Convention Center. Honolulu Zoo and University of Hawaii at Manoa are also within 2 mi (3 km).

Hilton Grand Vacations Club at Hilton Hawaiian Village Reviews

Reviews

8.4

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 384 out of 759 reviews
Rating 8 - Good. 229 out of 759 reviews
Rating 6 - Okay. 80 out of 759 reviews
Rating 4 - Poor. 32 out of 759 reviews
Rating 2 - Terrible. 34 out of 759 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

8.2/10

Communication

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Kids always enjoy staying at the Hilton property when we visit Hawaii.
Stayed 7 nights in Feb 2025

8/10 Good

Derek

Liked: Cleanliness, amenities, communication
Parking rate is astronomical Like the location
Stayed 7 nights in Feb 2025

10/10 Excellent

??

Liked: Cleanliness, amenities, property conditions & facilities, communication
オンザビーチとしての立地条件、周辺のレストラン、ショップなどが揃っている点など、大変満足できた。
Stayed 7 nights in Jan 2025

10/10 Excellent

Kristin

Liked: Cleanliness, property conditions & facilities, communication
Very accommodating and service staff was excellent and room super clean every day
Stayed 9 nights in Jan 2025

6/10 Okay

Leah

Disliked: Cleanliness, communication

Cockroach Hotel

Cockroaches in the hotel. The staff told me it was to be expected in Hawaii.
Stayed 5 nights in Jan 2025

10/10 Excellent

NORIMITSU

Liked: Cleanliness, property conditions & facilities, communication
Stayed 1 night in Dec 2024

10/10 Excellent

Carol

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

???

Liked: Property conditions & facilities, communication
Stayed 4 nights in Nov 2024

10/10 Excellent

Stacie

Liked: Cleanliness, property conditions & facilities, communication
Stayed 6 nights in Nov 2024

4/10 Poor

YUKIO

Disliked: Communication
Stayed 4 nights in Oct 2024

2/10 Terrible

Carly

Disliked: Cleanliness, amenities, communication
Terrible communication. No staff to help. Everyone was on strike. No housekeeping or front desk people. Had to pay $80/day for parking We stayed through time share at the Grand Islander tower and one night in the Kaila Tower. I’m not happy to have to had pay for parking. You should have that free for people who pay for their stay. I will never be back and won’t recommend anyone to this resort.
Stayed 1 night in Oct 2024

2/10 Terrible

Linda

Disliked: Cleanliness, room comfort, communication
Are stay at the Hilton was the holiday from hell from having no one at check in on arrival to having no house keeping to protesters screaming outside our window from 7am to 10pm , our room was over looking the lagoon and people would jump the fence and use the pools and slides during the night screaming and laughing so I assume there was no security as well , bars near the old were closed , my husband has a medical condition and I wouldn’t never have stayed if I had apocalypse knew how bad the conditions were, you had a duty of care to inform me of the circumstances, I was told at the end of my stay they wouldn’t charge the resort fee , as you know I use hotels.com a lot but I am disappointed that you didn’t inform me of the strike , bookings. Com informed there customers!
Stayed 11 nights in Oct 2024

4/10 Poor

Verified traveller

Disliked: Communication
The Hilton Hawaiian Village has an ongoing (over a month) strike that the hotel neglected to make us aware of prior to arrival. They handed us a letter at check-in. The property is large, hotel is severely understaffed, and check-in is not smooth (they double charged us and lost our luggage because they checked us in at the wrong desk); apparently there’s a hotel side and a timeshare side. It is also nearly impossible to get any sheets or assistance with non-functional washer/dryers even after calling guest services hourly. Staff has been flown in and brought from other Hilton locations and are unfamiliar with this hotel and cannot help guests identify buildings or activities and many restaurants and amenities are unavailable. Yet somehow on day 2 we got a phone call trying to rope us into the timeshare talks. The one permanent hotel staff we encountered on Day 3 was clearly frustrated or overworked and was the least helpful or empathetic person we encountered. Highly disappointed with our stay and would NOT recommend anyone to stay there, at least until they resolve the strike.
Stayed 7 nights in Oct 2024

6/10 Okay

Aimee

Stayed 7 nights in Oct 2024

2/10 Terrible

Hyundoo

Disliked: Cleanliness, property conditions & facilities, communication
There’s strike and no service was provided. Room wasn’t cleaned when I checked in. No room service provided and they put towels on one floor and we had to go there to have new towel. No way to empty trash can. The strike started from 6AM and ended 10PM. We couldn’t sleep because of the noose from strike and even hard to stay in the room. The worst thing is hotel didn’t tell anything about it until I complained it
Stayed 4 nights in Oct 2024

4/10 Poor

Yuko

Disliked: Cleanliness, amenities, communication
早朝から夜中まで毎日ストライキの音がうるさかった。 絶対やめた方がいいです。 清掃サービスもなかったし半額くらい返金して欲しい。
Stayed 4 nights in Oct 2024

2/10 Terrible

naomichi

ヒルトン従業員のストライキがうるさ過ぎる。収まるまで周辺のホテルも含めて避けた方が良い。
Stayed 3 nights in Oct 2024

2/10 Terrible

Amber

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Refusal to accommodate for the lack services. Offered very low amount as goodwill gesture. Will never be staying here again in the future.
Stayed 9 nights in Oct 2024

2/10 Terrible

Anahi

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Worst Hotel Experience – Don’t Waste Your Money !!! We stayed at this hotel in Hawaii for 8 days, and it was a disaster from start to finish. More than half of the workers were on strike, and they made noise all day long, from 6 AM to 10 PM, EVERY SINGLE DAY. It was impossible to relax with the constant commotion outside. To make matters worse, our room wasn’t cleaned even once during our entire stay. We had to go down 10 floors just to get basic necessities like towels, toilet paper, and hand soap. Nobody came to take out the trash, so we had to leave it in the hallway ourselves. It took days for the staff to finally pick it up, and during that time, the halls smelled disgusting because of dirty diapers and other trash. We paid THOUSANDS of dollars expecting a relaxing vacation, but instead, we ended up doing everything ourselves. For the amount we paid, we expected way better service. This was hands down the worst hotel experience we’ve ever had. Save your money and avoid this place at all costs. I do not recommend staying here.
Stayed 7 nights in Oct 2024

6/10 Okay

Robert

Liked: Room comfort
Disliked: Cleanliness, communication

Protest at Hilton Hawaiian Resort

There is currently a pay with cleaning staff protesting, marching & picketing outside the entrances to the Hilton Hawaiian complex. There is non stop chanting from the protestors using megaphones from 7am until 10pm. This dispute had been going on for several weeks prior to our arrival. We stayed at the Hilton Grand Vacations Club within the Hilton Hawaiian complex & the ongoing horrendous noise caused us to spend more time away from the resort than we had planned. There is no service to rooms with guests having to remove rubbish, change their own bedding linen & bath towels etc which was provided each day on trolleys on each floor. The Hotel itself was very good & the staff who were working did a great job however there was no communication prior to, or during our stay from the hotel management about the protest & there was no mention of any form of compensation to be made to guests. I was able to get the daily resort fee deducted from our total bill but I really think the Hilton should reimburse us a good portion of the cost of our total stay. Great Hotel to stay at normally but the protestors and very poor communication from Hilton Management ruined our holiday.
Stayed 6 nights in Oct 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities, communication
Absolutely fabulous suites with amazing views and so well appointed and equipped could not fault a thing! Hilton Grand Vacations Kalia Tower -Amazing
Stayed 3 nights in Oct 2024

2/10 Terrible

Tiana

Disliked: Cleanliness, property conditions & facilities, communication
Stayed 7 nights in Sep 2024

2/10 Terrible

Rachel

Disliked: Cleanliness, room comfort, communication

HOTEL WORKERS ON STRIKE - DO NOT STAY

You cannot stay here. The hotel workers are on strike. No housekeeping, front desk service only 12pm-5pm, no pool bar, restaurants bare boned. Employees still working are unfamiliar with property (brought in to keep it running). On top of these more minor details, the strikers mean BUSINESS. They have drums, they have megaphones, they have air horns. They chant and picket loudly from 6am-10pm at ALL public parts of the property. This means all entrances, this means the lagoon, this means the public beach that is next to the pools. You can hear them at surrounding hotels, which means right now the decibel level is untenable. Our family made it 1 night before we realized how quiet the rest of Waikiki was. Feel free to remove this review after the strike ends - as the property looked cool and this review is so topical. But I hope hotels.com lets this stay up while the strike is ongoing because the strike is important -- but it also seriously degrades this hotel experience -- and I want people to know.
Stayed 6 nights in Oct 2024

4/10 Poor

URARA

Disliked: Communication
Stayed 7 nights in Oct 2024

6/10 Okay

David

Liked: Property conditions & facilities, communication
Disliked: Amenities
We stayed during the worker strike, which started a day after we checked in and continued well past our check-out (6 night stay). The property itself was fine, no complaint; unfortunately the strike will be the significant memory from our stay. Also, apparently this was the 2nd strike within a very short amount of time; so it seems Hilton needs to get its act together with their employees. Obviously our stay was impacted by the strike, but overall the striking workers were respectful to the guests; e.g. crossing picket lines, etc. Of course some guests will complain, but the workers have to do what they have to do and I'm in no position to judge. Main impacts were... No housekeeping during the strike. The hotel did provide clean towels and linens, but placed them in a room where guests had to fetch themselves. We stayed in the Lagoon tower and each floor had such a room for linens--not sure about other towers. We were in a suite with a kitchen and we did some cooking; so trash started to accumulate very quickly. We had to put our trash out into the hall way and fetch new trash bags ourselves. No big deal, but not a good vibe when hallways are filled with trash bags. Noise in early mornings and late evenings. Again, workers need to do what they need to do. This meant chanting, mega horns, sirens, drums starting around 7am until around 10pm every day. This woke up my kids and impacted our itinerary since they needed naps in the day. Others, but going to hit word limit....
Stayed 6 nights in Sep 2024