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The Reserve at Paradisus Punta Cana

On private beach with 5 outdoor pools, near Cocotal Golf and Country Club

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Photo gallery for The Reserve at Paradisus Punta Cana

Bar (on property)
Room
Dining
Dining
Spa

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • On private beach
  • Pool
  • Gym
  • Hot tub

Explore the area

Map
Bavaro Beach, Punta Cana, La Altagracia, 23000
  • Cocotal Golf and Country Club
    ‪14 min walk‬
  • Los Corales Beach
    ‪14 min drive‬
  • Bavaro Beach
    ‪18 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Rooms & beds

1 bedroom (sleeps 4)

Spaces

Number of living rooms
Garden

View all photos for Family Concierge One Bedroom Master Suite

Room

Family Concierge One Bedroom Master Suite

  • 82 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Punta Cana

Located in Bávaro, a neighbourhood in Punta Cana, The Reserve at Paradisus Punta Cana is next to a golf course and on a private beach. Cocotal Golf and Country Club and Cana Bay Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bavaro Beach and Los Corales Beach. Consider Coco Bongo Punta Cana for a night out or Manati Park Bavaro if you're travelling with kids. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with hiking/biking trails.

What's nearby

  • Cocotal Golf and Country Club - 14 min walk - 1.2 km
  • Downtown Punta Cana - 9 min drive - 5.9 km
  • Cortecito Beach - 12 min drive - 4.0 km
  • Los Corales Beach - 14 min drive - 3.1 km
  • Bavaro Beach - 18 min drive - 4.9 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 27 min drive

Restaurants

  • ‪Lobby Bar - ‬13 min walk
  • ‪World Cafe - ‬7 min walk
  • ‪Lobby Bar - ‬8 min walk
  • ‪Seaside Grill - ‬7 min walk
  • ‪Riviera Restaurant - ‬7 min walk

About this property

The Reserve at Paradisus Punta Cana

On private beach with 5 outdoor pools, near Cocotal Golf and Country Club
Spend the day catching some rays at The Reserve at Paradisus Punta Cana's private white sand beach, relaxing by one of the hotel's 5 outdoor swimming pools, or pampering yourself at the full-service spa.
The Reserve at Paradisus Punta Cana offers 170 accommodations with Hot tubs and iPod docking stations. Rooms open to furnished balconies or patios. This accommodation offers separate dining areas. Beds feature premium bedding. A pillow menu is available. Plasma televisions come with premium satellite channels. Espresso makers and minibars are provided. Bathrooms include a separate bath and shower with in-room jetted baths and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Punta Cana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach, 4 outdoor tennis courts and complimentary bicycles are featured at the hotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, Access to hot tub, a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

YHI Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons

Land activities

Cycling
Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball
Access to 27-hole golf course
Golf green fees
Transport to golf course

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
Theme parties

Languages

English, French, German, Italian, Portuguese, Russian, Spanish

Amenities

On private beach
Pool
Hot tub
All-inclusive
Spa
Parking included

House Rules

Check in after 3 PM
Minimum age to rent: 18
Check out before noon
default

Pets

No pets allowed, no service animals permitted

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does The Reserve at Paradisus Punta Cana have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

Is The Reserve at Paradisus Punta Cana pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Reserve at Paradisus Punta Cana?

Self-parking and valet parking are free at this property.

What time is check-in at The Reserve at Paradisus Punta Cana?

Check-in begins at 3 PM.

What time is check-out at The Reserve at Paradisus Punta Cana?

Checkout is at noon.

Are there all-inclusive benefits at The Reserve at Paradisus Punta Cana?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include kayaking, sailing, cycling and more.

Where is The Reserve at Paradisus Punta Cana located?

Located in Bávaro, this beachfront hotel is next to a golf course, 0.7 mi (1.2 km) from Cocotal Golf and Country Club and 2.8 mi (4.4 km) from Bavaro Beach. Los Corales Beach and Aromas Museum are also within 2 miles (3 km).

The Reserve at Paradisus Punta Cana Reviews

Reviews

8.6

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
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Rating 10 - Excellent. 375 out of 713 reviews
Rating 8 - Good. 205 out of 713 reviews
Rating 6 - Okay. 68 out of 713 reviews
Rating 4 - Poor. 40 out of 713 reviews
Rating 2 - Terrible. 25 out of 713 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Anna

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We came here 4 years ago and it used to be such a great resort that we decided to return. However, it Was such a big disappointment. The staff were rude and not friendly. You couldnt even get someone to serve you in the evening at the bar (even though we were tipping a lot each time). The food was so horrible and got food poisoning on 3rd day, food was stale with very limited options. One of the worse vacations thus far despite the large price tag of the trip. Do not recommend at all!
Stayed 6 nights in May 2022

10/10 Excellent

tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the Reserve at the Paradisus. Many different restaurants to choose from. Private pools and beach areas for Reserve guests. Also private dining choices as well. Entertainment for all ages.
Stayed 5 nights in Apr 2022

4/10 Poor

Luciano Jose Garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved at The Reserve at Paradisus Punta Cana, but were moved to Paradisus Palma Real to a lesser category (not The Reserve) due to the other being under remodeling/demolition that was already undergoing at the time of our reservation!!! Extremely disappointed.
Stayed 4 nights in Feb 2022

8/10 Good

Jorge eduardo uribe

Liked: Cleanliness, staff & service
la playa y las piscinas muy bonitas
Stayed 4 nights in Feb 2022

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was well kept. Everything regarding the structure and and the vast majority of the staff was superb. The meals were vast in terms of variety. There was no disappointment there. The only negative about the property was reporting an issue regarding the in room phone and closet to the front desk on our first night and no one took the initiative to resolve our issue not until the night before having to check out. I reported the two issues of the phone in the room not working. I was not able to dial room service nor the front desk. As a matter of fact you would only get a dial tone when picking up the phone. Aside from that, none of the buttons worked. There was no feedback when a button was pressed. Part of the sliding door closet was stuck which prevented me from putting my belongings in there. I reported these matters to the front desk on the first night. We were informed they would reset the phone in addition to sending someone to look at the closet. Sadly none of that was attended to. Not till i was in bed getting rest to leave the next morning the phone rings to an agent on the other end asking if the phone works fine. I politely responded with yes not even bothering to check because it made no difference to me to check when i was not going to utilize the phone. The response to issues was not the finest!
Stayed 4 nights in Dec 2021

8/10 Good

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort . Just the food wasn’t that great.
Stayed 1 night in Dec 2021

6/10 Okay

yasmin

Liked: Cleanliness, room comfort

our mini vacay to Punta Cana

This Resort is listed as a 5 star resort, Service at check in was amazing. The Resort outside looks is amazing and very nice! the Bracelet room key is great. but room is old, full kitchen has not pots, plates, cups or utensil. last night on my trip i notice that the windows did not lock... it was open at one point. the pool opens at 7am, but no towel service till 10am. the pool close at 6pm :-( 13 restaurant. only found 8, and not all are open. the restaurants that are open will alternate nights, and you need a reservation for all restaurants. for breakfast only the buffet is open, for lunch only buffet and an adult only restaurant. abd dinner like i said it alternate nights. The only swim up bar was closed ;-( you needed to get out of the pool and into the top bar to get a drink. No music in pool area in the morning, and no service for at the beach. Most staff did not know the resort and the places thing were at, asked questions and a i dont know was many answers.
Stayed 2 nights in Oct 2021

8/10 Good

Joel

Stayed 2 nights in Sep 2021

10/10 Excellent

Orlando

Stayed 5 nights in Sep 2021

8/10 Good

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2021

10/10 Excellent

Fernelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
La ayuda en front desk no fue de mucha ayuda , pedimos shampoo para mi familia y nunca llego
Stayed 7 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
It was an overall beautiful property . There was fun activity to do during the stay . I especially loved painting and Yoga with “ Happy Boy “! The pool was amazing . My only gripe would be the food was just ok. I really enjoyed my stay overall and would love to come back soon .
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveller

Stayed 7 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing, the food and the service is excelente I will come back and recommend to friends and family. Also one of the staff member Alvaro Ortega gave as an excellent service everyday that me and my family were there, Thaks!!
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gustavo Rivera did great service at our stay. Pelegrin Garcia did great service and was nice to work with. Francier did great job as our waiter. Overall, we were happy with the Resort.
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service & everyone treated us good
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2021

10/10 Excellent

Máncora, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a gorgeous place, the staff was incredibly professional with very good customer service skills and personal concerned about the wellbeing of the guests.That was at least my experience. About the cleaning aspect: the elevator has a really bad smell!,there were flies all over the food in the buffet at the counters.The food was not that good.
Stayed 4 nights in Oct 2020

10/10 Excellent

Elsa, NJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING resort; got engaged and they even helped my fiancé set everything up without me knowing 😭 10/10
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible please to have vacation, stop it I'm so sleepy oh thank you I'm lazy you know I don't want to
Stayed 12 nights in Mar 2020

4/10 Poor

Stela

Disliked: Staff & service, property conditions & facilities
Satisfied after visiting the Majestic Resort last year, this time I decided to choose a slightly more expensive Paradisus Punta Cana, but it was the wrong choice after all. Wow, it's a star in the sky to open an Italian restaurant and open other restaurants for a while, or to make a reservation without opening in-house. I guess it was because there were no people, but I drank 12 meals in a similar pattern, so I became a diet later. There, the staff of Launer Jean kindly gave the resort explanation one round, so I was relieved and put two out of five stars. No soundproofing, no sleep installer program. I am not willing to visit again.
Stayed 4 nights in Mar 2020

2/10 Terrible

StevenT

Disliked: Cleanliness, amenities, property conditions & facilities
Room was not ready for check-in at 4:20pm. Had to wait 25 minutes. 1st room had no TV reception & safe was not working. 2nd room, entrance door lock did not work upon arrival, both phones not working, night stand light in living room not working, ceiling light in bathroom not working, mini bar refrigerator door would not close, hair on shower floor and on hair dryer handle, bathtub did not look clean, when i used a wet wash cloth on the bathtub bottom, it came out black, made restaurant reservation and concierge made the reservation for the evening on the day that I was leaving in error.....never saw or talked to a manager. Very poorly run hotel!
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This was my third time at the reserve at Paradisus. The grounds are beautiful and magical.
Stayed 10 nights in Feb 2020