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Krystal Monterrey

Hotel with free parking, 5-minute walk to Macroplaza

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Photo gallery for Krystal Monterrey

Exterior
Indoor pool
Property entrance
Room
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking included
  • Laundry
  • Gym
  • Room service

Explore the area

View in a map
  • Place, Macroplaza
  • Place, Auditorium Pabellón M
  • Place, Santa Lucia Riverwalk
  • Airport, Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)

Rooms & beds

Price is avg per night

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About the area

Monterrey

Located in Monterrey Centro, a neighbourhood in Monterrey, Krystal Monterrey is near a metro station. Monterrey Metropolitan Museum and Museo Metropolitano de la Ciudad de Monterrey are cultural highlights, and some of the area's attractions include Mexican Professional Baseball Hall of Fame and Parque Espana. Looking to enjoy an event or a game? See what's going on at Arena Monterrey or Estadio BBVA.

What's nearby

  • Fuente de la Vida o Neptuno - 3 min walk - 0.3 km
  • Macroplaza - 5 min walk - 0.5 km
  • Auditorium Pabellón M - 5 min walk - 0.5 km
  • Plaza Zaragoza - 5 min walk - 0.5 km
  • Santa Lucia Riverwalk - 9 min walk - 0.8 km

Getting around

  • General I. Zaragoza Station - 4 min walk
  • Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.) - 27 min drive

Restaurants

  • ‪Sierra Madre Brewing Co. - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪1900 - ‬1 min walk
  • ‪Mi Tierra - ‬3 min walk
  • ‪Carl's Jr. - ‬2 min walk

About this property

Krystal Monterrey

Hotel with free parking, 5-minute walk to Macroplaza
An indoor pool, a restaurant and a fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a coffee shop/cafe are on-site.
Krystal Monterrey offers 207 air-conditioned accommodations with minibars and a safe. LCD televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Amenities

Pool
Parking included
Free WiFi
Restaurant
Air conditioning
Gym

House Rules

Check in after 3 PM
Check out before noon
default

Pets

No pets allowed, service animals permitted
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Smoking

Smoking allowed: in designated areas

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 224 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Does Krystal Monterrey have a pool?

Yes, this property has an indoor pool.

Is Krystal Monterrey pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Krystal Monterrey?

Self-parking is free at this property.

What time is check-in at Krystal Monterrey?

Check-in begins at 3 PM.

What time is check-out at Krystal Monterrey?

Checkout is at noon.

Does Krystal Monterrey provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Krystal Monterrey located?

Located in Monterrey Centro, this hotel is within a 10-minute walk of Monterrey Metropolitan Museum and Macroplaza. Fundidora Park is 1.2 mi (1.9 km) away. General I. Zaragoza Station is only a 4-minute walk and Padre Mier Station is 7 minutes.

Krystal Monterrey Reviews

Reviews

8.4

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 129 out of 247 reviews
Rating 8 - Good. 66 out of 247 reviews
Rating 6 - Okay. 31 out of 247 reviews
Rating 4 - Poor. 14 out of 247 reviews
Rating 2 - Terrible. 7 out of 247 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Luis Fernando

Liked: Cleanliness, staff & service, amenities
Good value for the money. Well located
Stayed 5 nights in Oct 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicacion y condiciones del hotel muy buena, la limpieza y la vista de la habitacion excelentes.
Stayed 1 night in Mar 2025

10/10 Excellent

Victor Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente experiencia
Stayed 3 nights in Apr 2025

4/10 Poor

Gabriela Alexandra Loyo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sábanas sucias y no las cambiaban, las toallas igual, si no pedíamos no ponían, no había jamón en el baño y tuvimos que hablar para que pusieran. Servicio de televisión reportamos que no había desde día 1 y nadie fue en los 4 días que estuvimos. Falta de higiene y servicio
Stayed 3 nights in Mar 2025

6/10 Okay

Angel

The hotel is localized very closely to Parque Fundidora.
Stayed 3 nights in Mar 2025

8/10 Good

Carlos Alberto Arellano

Liked: Amenities
Descuidado el hotel, instalaciones, amenidades y personal. Usan toallas raidas, no había toallas de mano y ni shampoo. Tuve que pedir dos veces para que me hicieran caso. El hotel está bien en términos generales, pero podría beneficiarse de mayor atención a detalles.
Stayed 3 nights in Mar 2025

8/10 Good

Carlos Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Siento que a los cuartos les falta calidez, el mobiliario que tienen es muy básico. Además, el internet es muy lento y mi lavabo estaba tapado y nunca lo fueron a revisar.
Stayed 2 nights in Mar 2025

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mel hotel es cómodo y accesible
Stayed 2 nights in Mar 2025

8/10 Good

Ana Garcia de Presno

Liked: Cleanliness, staff & service
Good hotel bit no the best area
Stayed 1 night in Feb 2025

8/10 Good

Gracia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ubicado, bonitas instalaciones.
Stayed 3 nights in Jan 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service

Pésimo atención a cliente

Buena ubicación, cama no tan cómoda y pésima atención a cliente. Toman tus pertenecias y resulta que nadie fué, no te resuelven y te responden de mala manera.
Stayed 2 nights in Jan 2025

6/10 Okay

Alberto

Disliked: Cleanliness, amenities
Muy mala experienvia en el Krystal Monterrey. No servia el aire acondicionado en la habitacion. Orbitz por favor saquen de su site que dice q tiene alberca… no la tiene y hacen mas de 5 años q no tiene. La convirtieron en espacio para conferencias. Las personas q alli trabajan la mayoria son demaciado serias. No son amables… aparte de los del desayuno y uno de los maleteros. El cuarto dejo mucho q pensar. Las llaves del agua son viejas y tiran agua por todos lados… el hotel tiene mas de 30 años y asi mismo las toallas tienen el mismo tiempo. Todas deshiladas y viejas. La realidad q le doy 3/10. La ubicacion no es mala pero esta miy feo al salir por el lado del restaurante… todo sucio y apesta mucho. Una de las noches la temperatura subio a 82F q don 28C y nonpodiamos dormir… el aire lo controlan en el hotel pues ni modo tubimos que hecharnos agua por encima fria por poder descansar un poco. La verdad me arrepiento de haberme quedado aqui. Sorry!
Stayed 3 nights in Jan 2025

10/10 Excellent

benjamin

Liked: Amenities, property conditions & facilities
Goof
Stayed 5 nights in Nov 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy lindo, limpio y el personl es amable.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has great and attentive staff; they even surprised us with dessert after we told them I was celebrating my anniversary. It is conveniently located near the Musuems, Paseo Santa Lucia, Barrio Antiguo, Mercado Juárez, and it’s an easy pick up point for any uber or excursion. It’s about a 10-15 minute ride to San Pedro Garza/Fashion Drive Mall and pretty convenient to the soccer stadiums.
Stayed 4 nights in Nov 2024

10/10 Excellent

Susana Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso, limpio, bien ubicado, la gente muy amable
Stayed 2 nights in Nov 2024

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this Hotel.
Stayed 2 nights in Sep 2024

8/10 Good

Enrique de Jesús

Rfefr
Stayed 1 night in Sep 2024

10/10 Excellent

Irma Esthela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sugiero tener secadora de cabello
Stayed 2 nights in Aug 2024

10/10 Excellent

Juan Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente muy buena ubicación muy buena atención
Stayed 3 nights in Aug 2024

6/10 Okay

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel the staff was very friendly. Our room had a excellent view of the city and very clean. The only thing I did not enjoyed was the parking i mean, you have to pay 160 for parking valet and you got to show a receipt to be able to go to your vehicle. I know they do it for security purposes but other than that my family enjoyed it here.
Stayed 2 nights in Jul 2024

8/10 Good

Jose Esteban Rodriguez

Liked: Cleanliness, staff & service, amenities
Pool was out of service.
Stayed 4 nights in Jun 2024

10/10 Excellent

Htet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is centrally located. Staffs are nice.
Stayed 1 night in May 2024

8/10 Good

Rigel

Liked: Staff & service, amenities, property conditions & facilities
Personal amable
Stayed 3 nights in Apr 2024

8/10 Good

Diana, Reynosa

Liked: Cleanliness, staff & service

Atención excelente

Servicio del personal súper bien, pero los muebles de la habitacion viejos y los focos y cafetera no servian.