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Citadines Prai Penang

Aparthotel in Bukit Mertajam with fitness centre and 24-hour front desk

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Photo gallery for Citadines Prai Penang

Front of property
Lounge
Fitness facility
Living area
Laundry room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Outdoor space
  • Breakfast available
  • Gym
  • Air conditioning
The current price is S$100
includes taxes & fees
19 May - 20 May

Explore the area

Map
G 01 MENARA SENTRAL, JALAN JURU SENTRAL, Bukit Mertajam, 14000
  • KPJ Penang Specialist Hospital
    ‪5 min drive‬
  • St. Anne's Church
    ‪7 min drive‬
  • AEON Mall Bukit Mertajam
    ‪8 min drive‬
  • Penang (PEN-Penang Intl.)
    ‪37 min drive‬

Choose your unit

View all photos for Premier Suite, 2 Bedrooms

Living area

Premier Suite, 2 Bedrooms

  • 82 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Executive Suite, 2 Bedrooms

Room

Executive Suite, 2 Bedrooms

  • 75 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premier Studio, 2 Single Beds

Room

Premier Studio, 2 Single Beds

  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Studio, 1 King Bed

Room

Premier Studio, 1 King Bed

  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Bukit Mertajam

Located in Bukit Mertajam, Citadines Prai Penang is in the city centre. KOMTAR and Penang Hill are notable landmarks, and travellers looking to shop may want to visit Queensbay Mall and Gurney Drive. Penang Bird Park and Kidland Penang are also worth visiting.

What's nearby

  • KPJ Penang Specialist Hospital - 5 min drive - 5.1 km
  • St. Anne's Church - 7 min drive - 5.6 km
  • Bukit​ Mertajam Hospital - 7 min drive - 5.9 km
  • AEON Mall Bukit Mertajam - 8 min drive - 7.9 km
  • Sunway Carnival Mall - 9 min drive - 9.8 km

Getting around

  • Penang Sentral - 16 min drive
  • Penang (PEN-Penang Intl.) - 37 min drive

Restaurants

  • ‪Rutin - ‬5 min walk
  • ‪Tairyo 大渔 - ‬4 min walk
  • ‪The Forest - Signature - ‬2 min walk
  • ‪家乡重庆火锅馆 Gia Xiang Steamboat - ‬6 min walk
  • ‪Mezza9 - ‬5 min walk

About this property

Citadines Prai Penang

Aparthotel in Bukit Mertajam with fitness centre and 24-hour front desk
Along with an outdoor pool, this smoke-free aparthotel has a fitness centre and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a garden and a front desk safe are on-site. Each apartment offers free WiFi, premium bedding and an LCD TV with satellite channels. A hairdryer, a safe and an iron/ironing board are among the other amenities that guests will find. Limited housekeeping is available.
Citadines Prai Penang offers 168 air-conditioned accommodations with a safe and complimentary slippers. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Bathrooms include bidets, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on weekdays only.

Recreational amenities at the aparthotel include an outdoor pool and a fitness centre.

Amenities

Pool
Pet-friendly
Parking included
Free WiFi
Air conditioning
Laundry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 7 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 7 and over; guests must have received complete vaccination at least 30 days prior to check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MYR 500 per accommodation, per night
2 total (up to 10 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 120.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately MYR 25 for adults and from MYR 12.50 for children
  • Pet fee: MYR 500 per accommodation, per night
  • Rollaway bed fee: MYR 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and window guards

Frequently asked questions

Does Citadines Prai Penang have a pool?

Yes, this property has an outdoor pool.

Is Citadines Prai Penang pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 10 kg per pet. There's a fee of MYR 500 per accommodation, per night.

How much is parking at Citadines Prai Penang?

Self-parking is free at this property.

What time is check-in at Citadines Prai Penang?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Citadines Prai Penang?

Checkout is at noon.

Where is Citadines Prai Penang located?

Located in the heart of Bukit Mertajam, this aparthotel is 2.7 mi (4.3 km) from Bukit Kecil Hujung and 3 mi (4.9 km) from KPJ Penang Specialist Hospital. St. Anne's Church and Bukit​ Mertajam Hospital are also within 6 miles (10 km).

Citadines Prai Penang Reviews

Reviews

9.0

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 47 out of 82 reviews
Rating 8 - Good. 26 out of 82 reviews
Rating 6 - Okay. 6 out of 82 reviews
Rating 4 - Poor. 2 out of 82 reviews
Rating 2 - Terrible. 1 out of 82 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

9.8/10

Communication

Reviews

10/10 Excellent

Hoik

Liked: Cleanliness, property conditions & facilities, communication
Kind staff,clean room
Stayed 2 nights in Jan 2025

10/10 Excellent

Joycelyn Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 2 nights in Jul 2023

10/10 Excellent

HP

Liked: Staff & service, property conditions & facilities, room comfort

Good hotel to choose

very friend front desk, free flow coffee
Stayed 2 nights in Aug 2024

10/10 Excellent

Tian San

Liked: Cleanliness, staff & service, property conditions & facilities
The apartment is clean and comfortable 👌
Stayed 1 night in Sep 2024

8/10 Good

KOK SHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location are convenient.
Stayed 2 nights in Feb 2024

10/10 Excellent

YONGTZE

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room, friendly staffs.
Stayed 9 nights in Jul 2023

10/10 Excellent

gurmeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and fantastic room.
Stayed 2 nights in Nov 2023

10/10 Excellent

Shariza

Liked: Cleanliness, staff & service, property conditions & facilities
All good during my stay. Very convenient, strategic location.
Stayed 3 nights in May 2023

8/10 Good

ChunCheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 17 nights in Jun 2024

10/10 Excellent

Kazuyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and nice
Stayed 3 nights in Feb 2024

8/10 Good

Wit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Large room

Large room and comfy bed.
Stayed 2 nights in Sep 2022

6/10 Okay

Wee Kang

Liked: Staff & service
I think need to improve the level 5 parking area. The parking bay drawing look like not so nice & small. And, at the parking area don’t see any security guard, look like no so save. For the hotel room, room inside is ok but the outside room need to tidy. The rest so far is ok. Thank you.
Stayed 1 night in Dec 2024

8/10 Good

Tan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast option is limited
Stayed 3 nights in May 2024

10/10 Excellent

NURUL NADIA BINTI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Fairly clean. Daily room service. Excellent staff. Spacious parking space. Cons: breakfast items not worth it. Can hear the nightclub sound from 12th floor.
Stayed 3 nights in Feb 2024

8/10 Good

KOK SHEN

Liked: Staff & service
Swimming pool condition need better maintain, wiring of inner pool light loosen, pool cleanliness, walk ways to the room full of spider webs.
Stayed 3 nights in Sep 2024

10/10 Excellent

Dominic

Liked: Cleanliness, property conditions & facilities, room comfort

Not bad

Overall fine. However, workers at restaurant do not wear aprons nor hat.
Stayed 1 night in Aug 2023

10/10 Excellent

Elainn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious for a couple or solo traveller. Could fit a third person on the sofa too. Walkable to a large food centre nearby and there was also a massage place that was very affordable. Free parking but the main road was super busy and hard to exit onto. Love that they gave glass pitchers for you to fill up with the water cooler on the corridor, but the water flow was so slow, it took about 5 mins to fill the 1L jug.
Stayed 2 nights in Feb 2023

8/10 Good

MARK

Liked: Cleanliness, staff & service, amenities
Much to be liked and good value. Slightly noisy in room 3710 due to water piping above. Needs to be resolved.

4/10 Poor

Jimmy

Liked: Staff & service
The mattress was too soft, the pillow as well. The room has a weird smell, not to my liking but overall condition is still ok. Price wise, considering the location and room condition, slightly over though.
Stayed 2 nights in Sep 2023

6/10 Okay

Fong

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice rooms. Zero service

I found he room new, large and clean with its own kitchen and living area. Hot water and air conditioning worked well although it was a bit of a pain walking out regularly to get water from the dispenser. What I cannot understand was the piss poor attitude of the staff. ZERO greetings from reception to security to service staff throughout my stay. Unbelievable! I know it is a Citadines and I am not overly fussed by these things, but this really stood out. I might stay again given the quality of rooms but would prefer another hotel if available.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Jan 2025

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

FAUZIAH

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024