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Eleven By Bfh

Hotel with free breakfast, a quick walk to Quinta Avenida

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Photo gallery for Eleven By Bfh

Terrace/patio
Television
Beach
Beach
Room

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Housekeeping
  • Pool
  • Air conditioning
  • Free WiFi

Explore the area

Map
Gonzalo Guerrero Ii Mz 26 Lt 4, Playa del Carmen, ROO, 77710
  • Quinta Avenida
    ‪8 min walk‬
  • Playa del Carmen Main Beach
    ‪10 min walk‬
  • Mamitas Beach
    ‪12 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Rooms & beds

Bedroom

2 Queen Beds

Spaces

Number of living rooms

View all photos for Standard Quadruple Room

Room

Standard Quadruple Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room

Room

Standard Double Room

  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

Located in Gonzalo Guerrero, a neighbourhood in Playa del Carmen, Eleven By Bfh is near theme parks and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xenses Park and Xplor Theme Park are popular local attractions. Don't miss out on a visit to Xcaret Eco Theme Park.

What's nearby

  • Quinta Avenida - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 10 min walk - 0.8 km
  • Mamitas Beach - 12 min walk - 1.1 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km
  • Xcaret Eco Theme Park - 12 min drive - 9.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Don Sirloin - ‬2 min walk
  • ‪La Ceiba de la 30 - ‬2 min walk
  • ‪Vips - ‬2 min walk
  • ‪Nativo - ‬1 min walk
  • ‪La Pesca - ‬2 min walk

About this property

Eleven By Bfh

Hotel with free breakfast, a quick walk to Quinta Avenida
This smoke-free hotel features an outdoor pool, a rooftop terrace and express check-out. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include tour/ticket assistance.
Eleven By Bfh offers 18 air-conditioned accommodations with minibars and a ceiling fan. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and bidets. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

Languages

English, Spanish

Amenities

Pool
Breakfast included
Free WiFi
Air conditioning
Housekeeping

House Rules

Check in after 3:00 PM
Minimum age to rent: 18
Check out before noon
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Events

No events allowed
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Pets

No pets allowed, no service animals permitted
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Smoking

Smoking is not permitted

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 56 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: PayPal
Cashless transactions are available
Heating is not provided
On-site parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Eleven By Bfh have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

Is Eleven By Bfh pet-friendly?

No, pets are not allowed at this property.

How much is parking at Eleven By Bfh?

Eleven By Bfh doesn't offer parking.

What time is check-in at Eleven By Bfh?

Check-in start time: 3:00 PM; check-in end time: 7:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Eleven By Bfh?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Eleven By Bfh located?

Located in Gonzalo Guerrero, this hotel is within a 15-minute walk of Quinta Avenida, Playa del Carmen Main Beach and Mamitas Beach. Playa del Carmen Maritime Terminal and El Camaleón Mayakoba Golf Course are also within 6 mi (10 km).

Eleven By Bfh Reviews

Reviews

6.8
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 14 out of 46 reviews
Rating 8 - Good. 12 out of 46 reviews
Rating 6 - Okay. 3 out of 46 reviews
Rating 4 - Poor. 9 out of 46 reviews
Rating 2 - Terrible. 8 out of 46 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
It was a nice property
Stayed 7 nights in Dec 2024

10/10 Excellent

RAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, convenient
Stayed 4 nights in Oct 2023

4/10 Poor

Claudia

Disliked: Cleanliness, amenities, property conditions & facilities
It’s not a hotel it’s considered an Airbnb nothing like the pictures. Listed as 3.5 stars it’s a 2
Stayed 5 nights in Dec 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly great price
Stayed 1 night in Nov 2022

4/10 Poor

Rob

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't do it

Staff was friendly...that's all
Stayed 7 nights in Dec 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect except the shower isn't strong enough and cold. Thank you :)
Stayed 8 nights in Feb 2024

4/10 Poor

Pedro

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
It was terrible to find the hotel eleven because they had no nor a name on the building and the doors looked and no one knows where it is around the area that makes it a terrible place to Be
Stayed 1 night in Apr 2024

6/10 Okay

Sean

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was kind and helpful. I would give them all a "10". The rooftop pool was also very nice. However, since our last stay here the condition of the property has deteriorated quite a bit. It was definitely noticeable. The shower would not shut off and the running water kept us up all night. One of the sliding glass doors was off it's track and couldn't be closed. Nobody onsite after 5pm so we had to put up with it all night. We only stayed one of our two booked nights due to the condition. When we asked for a refund for the second night, we were told that they couldn't give it to us and we'd have to get it back from Expedia. We'll see how that goes.
Stayed 2 nights in Mar 2023

10/10 Excellent

BAISHENG

Liked: Cleanliness, staff & service
Bien, solo los baños están muy chicos y los cristales están casi a punto de caerse
Stayed 1 night in Feb 2025

2/10 Terrible

armando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

no regreso a ese hotel

no vuelvo!!!
Stayed 1 night in Jan 2025

8/10 Good

STEPHANY ROCIO

Liked: Staff & service
Disliked: Cleanliness
El personal es muy amable, la habitación es de lo más básica para pasarla bien Pero la limpieza cuando llegamos si dejo de que desear, los vidrios del baño y espejos estaban muy sucios y el baño es muy pequeño
Stayed 5 nights in Jan 2025

6/10 Okay

Julio César

Liked: Staff & service
Disliked: Cleanliness
Maritza me atendió súper bien, me dió todas las indicaciones necesarias del lugar, solo que en los 4 días que estuve no fueron a limpiar y no me hubo cambio de blancos y el control del clima no funcionaba muy bien
Stayed 2 nights in Jan 2025

4/10 Poor

Victor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Daniela Jimenez

Stayed 5 nights in Sep 2024

4/10 Poor

Juliana Venancio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Eu sou a pessoa que sempre acha que os comentários ruins dos hoteis são exageros ,porém a realidade do Hotel Elevem é pior do que está escrito nos comentários , lugar sujo, chuveiro não esquenta e com pouca vazão de água , atendimento péssimo e me recusei andar 4 quadras pra tomar um café da manhã péssimo , o que me ocasionou um gasto extra . Não voltaria e não recomendo estragar suas férias em um lugar tão ruim .
Stayed 5 nights in Oct 2024

8/10 Good

Laura sugey Ibarra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y comodo para el viaje
Stayed 4 nights in Jul 2024

10/10 Excellent

Liranys

Stayed 2 nights in Jul 2024

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 4 nights in Mar 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

ALBERTO

Indigentes en la banqueta
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service
Disliked: Amenities
De las dos noches que estuvimos un día completo no hubo agua caliente. La alberca y vista son bonitas
Stayed 2 nights in Feb 2024

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estadía

Muy padre experiencia, muy cómoda estancia y amabilidad de la anfitriona
Stayed 2 nights in Jan 2024

8/10 Good

LORENZO FILIBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EL CUERTO DEL HOTEL ES MUY COMODO, LIMPIO, AMPLIO,

EL HOTEL ESTA BIEN, ES COMODO, CUMPLE LO OFRECIDO, SOLO TIENE EL PROBLEMA DE ESTACIONAMIENTO QUE OFRECE, YA QUE NO EXISTE DENTRO DEL HOTEL
Stayed 1 night in Jan 2024

2/10 Terrible

Edgar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nadie me recibió a la llegada del hotel. Estaba cerrado.