4/10 Poor
Verified traveller
20 Dec, 2019
Regular guest facing bad experience
I have been a regular guest since 2010 and visited Patio every year in Dec without fail. Unfortunately, this would be the last visit. Disappointed by the front office staff who wanted to charge additional pax for my 2 small kids without even greeted upon checking in. Informed her that I hv been a regular guest and she mentioned that I have booked a smaller room. Secondly, spoke to the same staff to ask for bottled water to replenish and was told to come down to purchase. Stayed for 2 nights but was only given 2 bottle for the entire stay. Thirdly, housekeeping maid opened the door using her key after knocking several times without waiting while my family and I were inside the room. I find this is totally unacceptable. She could have waited a little while or give a call to the room. Lastly, about cleanliness. There were many pigeons dropping at the pool area when I went to the pool side from 530 to 6pm in the evening. Looked up at the rooftop and saw many pigeons were at the rooftop. Worst when I saw the droppings went into the baby pool and dropped at the perimeter of the poolside. This is harmful for the hotel guest and may contaminate the water. Hotel manager gave a call to apologise on behalf of the rude staff and I am thankful for the apology. I think the hotel should value their regular guest and not to allow the above mentioned occurences to happen again.
Verified traveller
Stayed 2 nights in Dec 2019