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Aparthotel

Unho Tulum

Luxury aparthotel with spa services and 24-hour front desk

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Photo gallery for Unho Tulum

Front of property
Rooftop pool
Front of property
Room
Dining room

Popular amenities

  • Pool
  • Parking included
  • Laundry
  • Outdoor space
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
C. 7 Poniente, 24, Tulum, QROO, 77760
  • Tulum Beach
    ‪9 min drive‬
  • Tulum Mayan Ruins
    ‪11 min drive‬
  • Playa Paraiso
    ‪11 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪54 min drive‬

Choose your unit

View all photos for Deluxe Studio, Private Pool

Room

Deluxe Studio, Private Pool

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Apartment, Private Pool, Courtyard View

Living area

Superior Apartment, Private Pool, Courtyard View

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Standard Apartment

Private kitchen

Standard Apartment

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Comfort Studio

Room

Comfort Studio

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe House, 3 Bedrooms, Private Pool, Ground Floor

Living room

Deluxe House, 3 Bedrooms, Private Pool, Ground Floor

  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Deluxe Apartment, 3 Bedrooms, Private Pool, Tower

Living room

Deluxe Apartment, 3 Bedrooms, Private Pool, Tower

  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

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About the area

Tulum

Located in La Veleta, a neighbourhood in Tulum, Unho Tulum is in the suburbs and by the sea. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Travelling with kids? Consider Xel-Há Park and Holistika Art Walk.
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What's nearby

  • Tulum National Park - 7 min drive - 5.6 km
  • Tulum Beach - 9 min drive - 4.9 km
  • Las Palmas Public Beach - 10 min drive - 7.1 km
  • Tulum Mayan Ruins - 11 min drive - 7.7 km
  • Playa Paraiso - 11 min drive - 7.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 45 min drive

Restaurants

  • ‪Sukhothai - ‬4 min drive
  • ‪El Camello Jr - ‬3 min drive
  • ‪La Taqueria Pinches Tacos Shop - ‬12 min walk
  • ‪Vaivén - ‬13 min walk
  • ‪La Consentida - ‬13 min walk

About this property

Unho Tulum

Luxury aparthotel with spa services and 24-hour front desk
Along with an outdoor pool, this aparthotel has spa services and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk and tour/ticket assistance. Each apartment boasts a heated floor (bathroom) and offers free WiFi and a pillowtop bed. Comforts include premium bedding and a pillow menu, and guests will also find conveniences, such as a microwave and a coffee/tea maker. Housekeeping is available on request.
Unho Tulum offers 15 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and coffee/tea makers. This individually decorated and furnished accommodation includes kitchen islands. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. Guests can make use of the in-room microwaves and rice cookers. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Tulum aparthotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. 40-inch Smart televisions come with digital channels. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on request.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages and Swedish massages.

Amenities

Pool
Parking included
Free WiFi
Air conditioning
Laundry
Spa

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property

Access methods

Access code, staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Cleaning/housekeeping/linen are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and high chair
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 10:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Unho Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 10:30 PM.

Is Unho Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Unho Tulum?

Self-parking is free at this property.

What time is check-in at Unho Tulum?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Unho Tulum?

Checkout is at 11:00 AM.

Where is Unho Tulum located?

This family-friendly Tulum aparthotel is located by the sea, within 2 mi (3 km) of Holistika Art Walk, Dos Aguas Park and Hospital de Tulum. Hunab Lifestyle Center and Jaguar Park are also within 3 miles (5 km).

Unho Tulum Reviews

Reviews

9.2

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 25 out of 38 reviews
Rating 8 - Good. 10 out of 38 reviews
Rating 6 - Okay. 2 out of 38 reviews
Rating 4 - Poor. 0 out of 38 reviews
Rating 2 - Terrible. 1 out of 38 reviews

9.0/10

Cleanliness

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

9.6/10

Communication

Reviews

8/10 Good

Alicia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful B&B away from city center and the major drawbacks are the massive potholes in the streets and the limited walkable eating places. The furnishings and kitchenette were excellent and if you want a quiet place away from the touristy areas, this is the place. The staff was very friendly and were able to call for taxis as needed
Stayed 4 nights in Feb 2025

10/10 Excellent

Ryszard

Liked: Cleanliness, room comfort, communication
All Perfect
Stayed 5 nights in Feb 2025

8/10 Good

Elizabeth

Liked: Room comfort, communication
Disliked: Cleanliness

Believe all the pro and con reviews

All of the pro and con reviews are true. Yes, it is not spotless, and there is mildew, the fridge is tiny and the roads are horrible. But the price is right, it is decorated tastefully, you have a kitchenette, a pool on your balcony and a lovely rooftop pool area. I felt very safe as a solo female traveler, and while I would not recommend it for older travelers (dealing with the roads especially), this is a great place for younger folks.
Stayed 8 nights in Apr 2025

10/10 Excellent

Arnold

Liked: Cleanliness, room comfort, communication

Great and comfortable stay

I really enjoyed my stay here. The place was very spacious and lots of room to spread out. Had a private entry with a private pool. Gerardo was very helpful with showing off the property, recommending where to eat and even offering to door dash and scheduling a taxi cab back to the airport. The area looks a little sketch but not intimidating once you get out and explore.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities, communication
The communication between the host was amazing. The AC was great WiFi was great too. Shower pressure 10/10. The only problem was the potholes but the hotel was perfect.
Stayed 4 nights in Jan 2025

8/10 Good

Joy

Liked: Cleanliness, room comfort, communication
The hotel was a little hard to find. Due to my poor internet service. I recommend you download google maps so this will not be an issue for other people. Once I found the hotel the receptionist was very professional and helpful. The room was very clean and beautiful. Hotel internet service worked very well. The pool was very nice. The area is well lit and safe. There is a security guard overnight. It was very quiet and relaxing.
Stayed 4 nights in Feb 2025

10/10 Excellent

Byron

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent place to stay...
Stayed 2 nights in Jun 2023

10/10 Excellent

Sylvia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great little place to stay at a good rate. Walking distance to a few local spots. Surrounding area is under construction but that didn’t impact our stay.
Stayed 3 nights in Jul 2024

6/10 Okay

Yuliya

Liked: Cleanliness, amenities, property conditions & facilities, communication
The rooms were missing towels and some supplies. We were able to request but generally we expect those things in the room on arrival. Really bad roads nearby.
Stayed 4 nights in Jan 2025

10/10 Excellent

curtis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very beautifully decorated! Just a beautiful place
Stayed 3 nights in Mar 2024

10/10 Excellent

Erica

Liked: Cleanliness, amenities, property conditions & facilities, communication
This property was such a vibe! My friends and I enjoyed our stay.. the negative comments about the area was not needed! If you ever been to Tulum then you already know it is developing, however, the property was amazing!! The property manager was really helpful, informative, and I was able to communicate with him about whatever I needed during our stay. We really enjoyed our stay!! I encourage yall to book..
Stayed 3 nights in Jul 2024

10/10 Excellent

linah

Liked: Cleanliness, amenities, property conditions & facilities, communication
The host is so lovely! We had some issues with the payment but he let us stay until we figured it out. Lovely area will be coming back!
Stayed 4 nights in Mar 2024

8/10 Good

Monique

Liked: Amenities, property conditions & facilities, communication
…so many little bugs :-(
Stayed 6 nights in Feb 2023

2/10 Terrible

Peter John

Liked: Communication
Disliked: Cleanliness, room comfort

An HONEST REVIEW.

After reading what this property had to offer, the price seemed great. Upon our arrival we found it a lot different. - Ants in the kitchen area -Hair in the shower -No coffee machine or electric kettle -Inadequate kitchen utencils, rusty or broken.Deplorable pots, pans and pots etc. - king bed, but hard as a rock -Bar stool ready to fall apart . Dangerous -no elevator, we had 60 steps up and another 60 steps down 1-2 times a day - No tour dedk,spa services or shuttle bus -Floor boards on patio will need replacing soon, dangerous -Kithen and bathroom fixtures need replacing due to hard water and lack of maintenance. -No coffee shop or grocery store within -a mile of property. Cost of taxi service was $28-$30 Cdn EACH WAY!!! - Pool and area not cleaned or serviced in , at least, 3 weeks.Garbage containers still full of garbage, dead leaves etc in pool. Probably no chlorine used in pool in weeks. We didn't want to use it for fear of skin irritations. Location was so rural, La Valeta, that we felt like prisoners within the unit. Too far to walk anywhere. too dangerous due to poor infastucture. Pothloes everywhere, water st least 6-7 inches deep. - Taxis even hesitant in coming into the area due to conditions in La Valeta - Too many gross photos to show you.
Stayed 7 nights in Jan 2025

8/10 Good

Karen

Liked: Amenities, communication
Liked space, decor. Did not like location. Road to Unho, rocky, muddy, rough terrain some roads to get there (rent a jeep or 4x4 if you can. Property for most part maintained. Only issues were. Pool was dirty upon arrival. Asked attendant if pool was cleaned he said “yes”, but when we asked a different attendants after he left, he said “no” and immediately started cleaning the pool (we appreciated that). Fixtures in the house were rusty (especially the sink in the kitchen). It looked very dirty with the rust (I was creeped out to wash dishes in it). At first I thought that the rust stains could not come out but then I asked one of the female attendants to clean it. She got a sponge n some soap and to my surprise “most” of the rust came out. I also had an issue with the upstair shower. I noticed a “black” unknown substance around the bottom of the shower. I looked at it for a couple of days then finally asked the male attendant if he knew what the substance was? He said he did not know but he would try to get it out with bleach. He put the bleach on it and most of the black substance disappeared. He had to do this 2 days in a row (it appeared to be mold to me. Around the faucet also had little black specs. So long story shirt, the property in general diid not appear to be inspected or deep cleaned before I arrived. Property smelled like it was just sitting there, like it was not freshly cleaned. Expected more when cleanliness was concerned. I would not stay here again.
Stayed 5 nights in Jun 2024

8/10 Good

Kim

Liked: Cleanliness, amenities, property conditions & facilities, communication
I liked my stay. Fell in love with Tullum
Stayed 6 nights in Mar 2025

10/10 Excellent

Anna Lena

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wundervolle Unterkunft. Problemloser Kontakt mit den Besitzern. Alles top!
Stayed 2 nights in Mar 2025

8/10 Good

Aeberhardt

Liked: Cleanliness, room comfort, communication

Des jours agréables

Séjour de 2 semaines au calme dans une résidence bien entretenue Apparemment très fonctionnel et suffisant pour se préparer des petits repas Piscine agréable Literie très confortable Toutefois l’accès est un peu, voire très compliqué sur des routes très défoncées😅 Qq travaux ont été entrepris durant le séjour sur une portion de la route👍
Stayed 14 nights in Feb 2025

6/10 Okay

Ana

Liked: Property conditions & facilities, communication
En general el lugar está bien, siempre y cuando no necesites salir. Para ir al centro de Tulum los taxis te cobran 300 pesos, el lugar está alejado y la carretera es un desastre.
Stayed 2 nights in Feb 2025

8/10 Good

Julio

Liked: Cleanliness, room comfort, communication
Muy agradable estancia, sólo un poco complicado llegar por las calles en mal estado, ya que son de terracería.
Stayed 4 nights in Feb 2025

10/10 Excellent

Isabel

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Stayed 4 nights in Nov 2024

10/10 Excellent

Silvia Valeria

Liked: Cleanliness, room comfort, communication

Excelente servicio, muy cómodo y económico

El lugar está hermoso, la habitación está en excelente condiciones e impecable el lugar. El único detalle que tiene es que difícil de ubicar pero ahí en fuera recomiendo el lugar un 100%.
Stayed 3 nights in Jan 2025

10/10 Excellent

tuan

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

LUIS

Liked: Cleanliness, amenities, property conditions & facilities, communication
El departamento/habitación es muy amplio, confortable, bien iluminado,limpio. La atención impecable.