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Elegant Suites Westlake

Luxury aparthotel with full-service spa and free local area shuttle

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Photo gallery for Elegant Suites Westlake

Interior entrance
Reception
Outdoor pool
Bathroom
In-room dining

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Kitchen
  • Fireplace
  • Dryer
  • Washer
  • Parking available

Explore the area

Map
10B Dang Thai Mai Street, Tay Ho District, Hanoi
  • West Lake
    ‪6 min walk‬
  • Ho Chi Minh Mausoleum
    ‪5 min drive‬
  • Hoan Kiem Lake
    ‪6 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪29 min drive‬

Choose your unit

View all photos for Apartment, 2 Bedrooms, Garden View

Room

Apartment, 2 Bedrooms, Garden View

  • 123 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Apartment, 1 Bedroom, Garden View

Living area

Apartment, 1 Bedroom, Garden View

  • 86 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Studio, Garden View

Room

Premium Studio, Garden View

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Apartment, 1 Bedroom, Lake View

Room

Premium Apartment, 1 Bedroom, Lake View

  • 86 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Apartment, 2 Bedrooms, Garden View

Balcony view

Family Apartment, 2 Bedrooms, Garden View

  • 123 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed and 1 Queen Bed

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About the area

Hanoi

Located on a lake, Elegant Suites Westlake is in Tay Ho, a neighbourhood in Hanoi. Tran Quoc Pagoda and Presidential Palace are notable landmarks, and travellers looking to shop may want to visit Syrena Shopping Center and Ta Hien Street. West Lake is another place to visit that comes recommended.

What's nearby

  • West Lake - 6 min walk - 0.6 km
  • Tran Quoc Pagoda - 4 min drive - 3.1 km
  • Ho Chi Minh Mausoleum - 5 min drive - 4.3 km
  • Hoan Kiem Lake - 6 min drive - 5.8 km
  • Hanoi Old Town Night Market - 7 min drive - 6.0 km

Getting around

  • Hanoi Long Bien Station - 12 min drive
  • Ga Co Loa Station - 15 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 29 min drive

Restaurants

  • ‪Le Jardin - French Bistro - ‬6 min walk
  • ‪NYC Pizza - ‬3 min walk
  • ‪Hanoi Sandwich House - ‬5 min walk
  • ‪La Fiorentina Restaurant 20 Đặng Thai Mai - ‬1 min walk
  • ‪Los Fuegos - ‬4 min walk

About this property

Elegant Suites Westlake

Luxury aparthotel with full-service spa and free local area shuttle
Along with a full-service spa, this aparthotel has a restaurant and 2 bars/lounges. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Other amenities include a conference centre, spa services and a business centre. Each apartment boasts a fireplace and a jetted bath, while also providing free WiFi, free wired Internet and an LCD TV with cable channels. A kitchen with a fridge and a microwave are available, and other amenities include a washer/dryer and a balcony.
Elegant Suites Westlake offers 135 accommodations with fireplaces and washers/dryers. Rooms open to balconies. Each accommodation is individually decorated. Beds feature premium bedding. LCD televisions come with cable channels and DVD players. Accommodation at this 5-star aparthotel has kitchens with fridges, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a separate bath and shower with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include minibars and espresso makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the aparthotel include a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Elegant Spa has 1 treatment room. Services include Thai massages, facials and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Amenities

Kitchen
Washer
Dryer
Parking included
Free WiFi
Restaurant

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out fee: USD 100 (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Elegant Suites Westlake have a pool?

Yes, this property has a children's pool.

How much does it cost to stay at Elegant Suites Westlake?

As of 21 May, 2025, prices found for a 1-night stay for 2 adults at Elegant Suites Westlake on 31 May, 2025 start from S$108.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Elegant Suites Westlake pet-friendly?

No, pets are not allowed at this property.

How much is parking at Elegant Suites Westlake?

Self-parking is free at this property.

What time is check-in at Elegant Suites Westlake?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Elegant Suites Westlake?

Checkout is at noon. Late checkout is available for USD 100 (subject to availability).

Does Elegant Suites Westlake provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per vehicle applies.

Where is Elegant Suites Westlake located?

Located in Tay Ho, this luxury aparthotel is within a 10-minute walk of West Lake and Syrena Shopping Center. Tran Quoc Pagoda and Presidential Palace are also within 3 mi (5 km).

Elegant Suites Westlake Reviews

Reviews

9.2

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 370 out of 580 reviews
Rating 8 - Good. 156 out of 580 reviews
Rating 6 - Okay. 41 out of 580 reviews
Rating 4 - Poor. 8 out of 580 reviews
Rating 2 - Terrible. 5 out of 580 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

9.4/10

Communication

Reviews

10/10 Excellent

Stanislavs

Liked: Cleanliness, amenities, property conditions & facilities, communication
Really good place to stay, recommended
Stayed 1 night in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, room comfort, communication
A great place to stay. Lots of room and quiet. Recently renovated. Very clean and cared for.
Stayed 8 nights in Nov 2024

10/10 Excellent

Bal

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a lovely stay. Excellent staff; professional and very helpful.
Stayed 8 nights in Aug 2024

10/10 Excellent

Sanjay

Liked: Cleanliness, property conditions & facilities, communication
Very clean and modern apartments. Everything is provided for. The pool, breakfast, front desk all excellent. We loved the spa massages. Very good therapists. Great to be away from the hustle and bustle but easy to get grab to go to old quarter. Overall a lovely stay
Stayed 3 nights in Nov 2024

10/10 Excellent

Terence

Liked: Cleanliness, amenities, property conditions & facilities, communication
Would stay again.
Stayed 5 nights in Nov 2023

8/10 Good

Ying Ding

Liked: Cleanliness, room comfort, communication

Value for the money hotel to stay

Hotel staff are excellent. Rooms are nice & comfortable.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sheetal

Liked: Cleanliness, amenities, property conditions & facilities, communication
We recently had the pleasure of staying at Elegant Suites Westlake for three days, and it was an absolutely wonderful experience. From the moment we arrived, check-in was a breeze, with the staff warmly welcoming us and ensuring everything was seamless. The room was impeccable—beautifully designed, spotlessly clean, and incredibly spacious. The bathroom was equally impressive, offering ample space and modern amenities. But the highlight of our stay was the magnificent bed—so plush and comfortable that it felt like sleeping on a cloud. After long days of exploring Hanoi, coming back to such a cozy and inviting space truly felt like home. The location near West Lake provided a peaceful retreat away from the city's hustle, yet it was still conveniently close to key attractions. The hospitality was top-notch, making our stay all the more memorable. We highly recommend Elegant Suites Westlake to anyone visiting Hanoi. It’s a perfect blend of luxury, comfort, and warm hospitality!
Stayed 3 nights in Feb 2025

10/10 Excellent

Brock

Liked: Cleanliness, property conditions & facilities, communication
Great property and staff
Stayed 3 nights in Nov 2023

10/10 Excellent

Randall

Liked: Cleanliness, amenities, property conditions & facilities, communication
To the management staff of the Elegant Suites Westlake, Our 2 night‘s stay of January 31, 2025 and February 2, 2025 was most enjoyable. It was the warm reception of the guest Relations receptionist, Mr. Thanh that really made the 4 of us feel so very welcomed that made the hotel most inviting. It was truly a five star welcoming which we were all very impressed about through his thorough communications and professionalism as he walked us through the hotel and room briefings. He was also very committed to making our stay a 5 star experience which he succeeded in doing. The hotel gym was of the best I’ve had workouts at in a hotel. We would also like to recognize Jeny Tran’s work and follow through in the arranging of our airport, transportation, and transportation to Ha Long Bay. The communications and follow through were beyond expectations.
Stayed 1 night in Feb 2025

8/10 Good

PRIYADARSI

Liked: Cleanliness, property conditions & facilities, communication
Very good property with good amenities. Unfortunately there was strange smell in the room. After informing the property manager many times, the problem was still there.
Stayed 7 nights in Nov 2024

10/10 Excellent

Adam

Liked: Cleanliness, room comfort, communication

Comfortable Stay

Very comfortable stay, spacious room, good breakfast and good massage spa.
Stayed 1 night in Dec 2022

10/10 Excellent

Zachary

Liked: Cleanliness, amenities, property conditions & facilities, communication
I always enjoy my time at Elegant Suites Westlake. It is conveniently located. It is not too far from the old quarter and it is easy to get to the airport. It is far enough from the main roads that it is peaceful and much quieter than anywhere else l've stayed in the city. I enjoy the pool, gym and spa. They are never too busy so you can go at your convenience. The breakfast buffet is consistent every day with a few rotations that keep it fresh. There are good views across the lake or of the city, depending on which room you have. The staff has always been very helpful and attentive.
Stayed 7 nights in Nov 2024

10/10 Excellent

Megan

Liked: Cleanliness, room comfort, communication

My Favorite Place in Hanoi

Always a delightful stay here. Great hotel, lovely location and very friendly staff.
Stayed 3 nights in Sep 2022

6/10 Okay

Murugananth

Liked: Cleanliness, property conditions & facilities, communication
Quiet, safe, many amenities around.
Stayed 4 nights in Sep 2023

10/10 Excellent

Brock

Liked: Amenities, property conditions & facilities, communication
Awesome property
Stayed 2 nights in Feb 2024

8/10 Good

Diethelm

Liked: Cleanliness, property conditions & facilities, communication
Elegant indeed. Just a nice experience.
Stayed 5 nights in May 2024

10/10 Excellent

Kathlyn

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing place!!! Would stay longer next time. Great breakfast with both western and Viet food! Amazing suite facing the lake and pool. Awwww we loved it so much there!! Thank you ☺️
Stayed 2 nights in Apr 2024

10/10 Excellent

Manu

Liked: Cleanliness, room comfort, communication

Loved it

Lovely hotel out of the hustle and bustle with just a $4 Aud grab to old town. Massive rooms like being at home. We checked out late and sat around the pool before heading to the train station. Highly recommend
Stayed 2 nights in Jul 2024

10/10 Excellent

ARTHUR

Liked: Cleanliness, amenities, property conditions & facilities, communication
This 1 bed room suite is prefect, feel like home.
Stayed 1 night in Jul 2022

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was an outstang hotel service perfect very helpfull
Stayed 3 nights in Sep 2023

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Tay Ho is a great neighborhood. Close to the airport and lots of great little bars and restaurants (Vietnamese and other global treats). The staff at Elegant Suites were professional, kind and helpful. We will definitely return when we head back to Hanoi.
Stayed 1 night in Dec 2023

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 2 nights in Nov 2023

10/10 Excellent

Mai

Liked: Cleanliness, amenities, property conditions & facilities, communication
The hotel is clean ,elegant design just like it’s named ,beautiful view from our suites . The staffs are friendly, helpful and respectful. I feel very safe here , love the breakfast buffet, gym. I definitely come back whenever I visit Ha Noi again.
Stayed 4 nights in Sep 2023

10/10 Excellent

GRACE P

Liked: Cleanliness, room comfort, communication

Home in Hanoi

This is an elegant and well appointed apartment hotel to stay in for a family vacation. The hotel is spotless and in a convenient location close to restaurants and groceries. The breakfast buffet is ample. The service is impeccable.
Stayed 3 nights in Feb 2023

10/10 Excellent

Nada

Liked: Cleanliness, room comfort, communication

loved the room and the staff

Loved everything about this hotel, the room was perfect, very spacious with a view on the lake. we also had a spacious jaccuzi in the unit (!) and a washing machine. The staff were very helpful. They took their time to explain the city map/landmark and helped us make the best out of our trip
Stayed 1 night in Nov 2023