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Siwa Tulum Unique Hotel & Spa

Suburban aparthotel with full-service spa and free breakfast

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Photo gallery for Siwa Tulum Unique Hotel & Spa

Food and drink
Terrace/patio
View from room
Spa
Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Kitchen
  • Dryer
  • Bar
The current price is S$254
includes taxes & fees
18 May - 19 May

Explore the area

Map
Quintana Roo 15, Tulum, QROO, 77765
  • Tulum Beach
    ‪7 min drive‬
  • Tulum Mayan Ruins
    ‪15 min drive‬
  • Playa Paraiso
    ‪18 min drive‬
  • Tulum, Quintana Roo (TUY)
    ‪19 min drive‬

Choose your unit

View all photos for Jungle Swim Up

Room

Jungle Swim Up

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed, 1 Large Single Sofa Bed and 1 Single Futon

View all photos for Lagoon

Room

Lagoon

  • 122 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 Queen Bed, 2 Single Beds and 1 Single Futon

View all photos for Beach

Room

Beach

  • 122 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed, 2 Single Beds and 1 Single Futon

View all photos for Jungle Private Pool

Room

Jungle Private Pool

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed, 1 Large Single Sofa Bed and 1 Large Single Futon

View all photos for Nest

Room

Nest

  • 54.4 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Sky

Room

Sky

  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Single Futon

View all photos for Reef

Room

Reef

  • 111 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Single Futon and 2 Large Single Beds

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Room

BESPOKE, member of Small Luxury Hotels

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
9.4 out of 10, 20 reviews
The price is S$455
includes taxes & fees
1 Jun - 2 Jun
BESPOKE, member of Small Luxury Hotels

About the area

Tulum

Located in Tulum, Siwa Tulum Unique Hotel & Spa is in the suburbs and near the beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Playa Paraiso and Playa Ruinas are two other places to visit that come recommended. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails.
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What's nearby

  • Tulum Beach - 7 min drive - 3.5 km
  • Tulum National Park - 9 min drive - 4.8 km
  • Tulum Mayan Ruins - 15 min drive - 8.4 km
  • Playa Paraiso - 18 min drive - 7.6 km
  • Playa Ruinas - 19 min drive - 7.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 51 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬9 min drive
  • ‪Kin Toh - ‬9 min drive
  • ‪Rossina Cafe - ‬8 min drive
  • ‪La Consentida - ‬7 min drive
  • ‪Mateos - ‬8 min drive

About this property

Siwa Tulum Unique Hotel & Spa

Suburban aparthotel with full-service spa and free breakfast
Along with a full-service spa, this smoke-free aparthotel has an outdoor pool and a restaurant. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free self parking and a free beach shuttle. Additionally, a fitness centre, a poolside bar and a sauna are on-site. Each apartment boasts a private plunge pool and offers free WiFi and a kitchen. Comforts include premium bedding and a down duvet, and guests will also find conveniences, such as a washer/dryer and a dining area.
Siwa Tulum Unique Hotel & Spa offers 46 air-conditioned accommodations with private plunge pools and washers/dryers. This individually decorated and furnished accommodation has separate sitting areas. Beds feature down duvets and premium bedding. 43-inch Smart televisions come with Netflix. Accommodation at this 5-star aparthotel has kitchens with fridges, separate dining areas and kitchenware and utensils. Bathrooms include a separate bath and shower with a rainfall showerhead, and complimentary toiletries.

This Tulum aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include hot stone massages and Swedish massages. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Amenities

Pool
Breakfast included
Kitchen
Washer
Dryer
Parking included

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 170 per vehicle (maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa

Frequently asked questions

Does Siwa Tulum Unique Hotel & Spa have a pool?

Yes, this property has an outdoor pool.

Is Siwa Tulum Unique Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Siwa Tulum Unique Hotel & Spa?

Self-parking is free at this property.

What time is check-in at Siwa Tulum Unique Hotel & Spa?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Siwa Tulum Unique Hotel & Spa?

Checkout is at 11:00 AM.

Does Siwa Tulum Unique Hotel & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of USD 170 per vehicle applies.

Where is Siwa Tulum Unique Hotel & Spa located?

Situated near the beach, this luxury aparthotel is 2.1 mi (3.4 km) from Tulum Beach and 2.9 mi (4.7 km) from Tulum National Park. Playa Paraiso and Playa Ruinas are also within 6 mi (10 km).

Siwa Tulum Unique Hotel & Spa Reviews

Reviews

9.4

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 97 out of 122 reviews
Rating 8 - Good. 14 out of 122 reviews
Rating 6 - Okay. 5 out of 122 reviews
Rating 4 - Poor. 3 out of 122 reviews
Rating 2 - Terrible. 3 out of 122 reviews

9.6/10

Cleanliness

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

9.2/10

Communication

Reviews

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities, communication
Siwa was truly a retreat for the soul! We were welcomed to the resort with smiles and delicious welcome drinks by Mara. The room had an amazing view of the tower and yet it still felt as though we were secluded in the jungle. The service was probably the star of the resort, however! Niki at reception was helpful and kind and always had a smile on her face. Sid took great care of us at Profundo, the VIP underground restaurant, and Roger waited on us every morning for breakfast. They were quick and professional and always remembered our names. The food was fantastic and the service from these two was top notch! The only downside to the seclusion of the jungle is that you have to catch a taxi into town, which costs about 300 pesos each way. But definitely worth it! This place is truly five stars!
Stayed 5 nights in Feb 2025

8/10 Good

Irena

Liked: Cleanliness, room comfort, communication

Store smukt indrettede lejligheder, øde placering

Skønt med et hotel i anderledes omgivelser. Lejlighederne ligger ret ugeneret selvom de ligger tæt, de er store og smukt / smagfuldt indrettet. Dog er køkkenet IKKE egnet til at lave noget mad i, da der mangler flere ting. Savnede en kaffemaskine. Møbler på terrassen var ikke komfortable og pool området er lidt lille og “trist” ift atmosfæren, Kommunikation via WhatsApp fungerer perfekt, med hurtige svar og fin service. Mindre god service i morgenmads restauranten. Lidt for ensformig morgenmad, manglede tit opfyldning, langsom tilberedning af bestillinger på æg mm. Hotellet ligger meget øde og kræver bil eller scooter, hvis man ikke vil bruge MANGE penge på taxa. Man kan leje cykler, men de trænger til vedligehold. Strandbus kører kun 2 gange dagligt. Gym er nedslidt, ingen løbebånd virkede optimalt. Så alt i alt var lejligheden det som trak vores samlede oplevelse op.
Stayed 6 nights in Feb 2025

6/10 Okay

Charlotte

Liked: Cleanliness, room comfort
Disliked: Communication

Luxury hotel ? so they say…

Clean room , globally nice hotel . Bedding and cushion are hard . Very remote location in Tulum , taxi is expensive and coming with your card is at your own risk ( soil road with lot of holes and no light in the jungle). Be advised you will have power outage that will stay all night long and the hotel will denied any responsibility so no gesture or reimbursement when you don’t sleep all night ( loud generator noise and no AC or WiFi/light). Poor customer service . Small breakfast buffet that stay the same everyday ( crew just press you for tips or good review). Opened for 2 years but already the decoration is falling ( paint in the pool , stain on the towel and pool furniture ..). The pool are always in the shade so you’ll have to go to the paying beach anyway. Lot of mosquitoes you can’t stay outside as soon as the sun set .It’s a very expensive hotel for what you will enjoy there , keep your money and go to another Tulum beach one , there you will know what you pay for and have a real luxury service. The cleaning crew and the reception were nice but it’s a really poor management . I don’t expected them to stay opened for another 2 years at that rate . It could have been nice memories but I left with bad taste in my mouth.
Stayed 4 nights in Feb 2025

2/10 Terrible

moath

Stayed 3 nights in Jan 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, room comfort, communication
We had a wonderful stay at Siwa ! Peaceful, Lovely Property and Staff, Comfortable Accommodations, Excellent Spa and Great Food!
Stayed 3 nights in Jan 2025

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities, communication
I loved the breakfast and the pathways to the rooms. It was a beautiful hotel.
Stayed 2 nights in Dec 2024

10/10 Excellent

Teresa

Liked: Cleanliness, room comfort, communication

AMAZING! STAY HERE!!

We loved our stay! Pily, Glady's, Niki were so helpful and amazing! They recommended us to amazing places we could go eat and we loved them and all the staff! If we needes anything they were to serve us!
Stayed 5 nights in Dec 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, room comfort, communication

Terrible service and unprofessional practices

Our stay at this hotel was extremely disappointing. The service was poor, and the atmosphere felt tense. The staff in the restaurant were stressed and curt, and despite being clear with our order, we received an extra dish we didn’t order, and another was switched to the wrong one. We didn’t touch either of these dishes, but they were still included on the bill, and it took 15 minutes of discussion with the staff to have them removed. Breakfast was also disappointing, offering only one dish and one drink (e.g., coffee but no juice), with no flexibility for allergies. The beds were uncomfortable, with hard mattresses, and the pillows were excessively firm, making it difficult to sleep. The tipping process was awkward—staff directly instructed us to write in a tip amount instead of asking politely. The worst experience came at check-out. We were 45 minutes late, but as Gold members, late check-out should have been included. Instead, we were charged a $500 penalty with no prior warning or reminders. It felt like the staff purposely waited for us to leave so they could impose the fee. We remained polite and friendly throughout our stay, but the staff were dismissive and unhelpful. We do not recommend this hotel due to poor service, uncomfortable rooms, and unreasonable charges.
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Liked: Communication
Disliked: Cleanliness

Ok stay

We had a nice stay at Siwa. Overall, the hotel is fine. The rooms are good, but there are many small things that don’t work well. The water had a hard time getting warm, and the cleaning was not done daily, even though we were at the beach from 11 AM to 5 PM every day. The beds were far too small and soft, and the pillows were really poor and oversized, plus the duvet/blanket was made of some synthetic material. The receptionists deserve great praise; they were really sweet and very helpful. I don’t think the price reflects the quality one would have expected.
Stayed 5 nights in Dec 2024

10/10 Excellent

Rouzbeh

Liked: Cleanliness, amenities, property conditions & facilities, communication
Quiet, nice and pretty. Staff is super friendly and responsive. It's away from the noise, but you need a car to stay here as getting taxi back and forth becomes pricey.
Stayed 17 nights in Dec 2024

10/10 Excellent

Allan

Liked: Cleanliness, room comfort, communication
Stayed 10 nights in Dec 2024

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff was so nice and welcoming. The amenities are great and the restaurant is a hidden gem with a hidden gem. Dayaa and her staff were great.
Stayed 3 nights in Dec 2024

4/10 Poor

Pedro Ernesto

Disliked: Cleanliness, room comfort, communication
The hotel is beautiful and this is it. The access is terrible, without paviment in the road, dangerous at night. The shower was cold and kept oscillating. Coffee starts only at 8am, so if you book outside activities you’ll probably don’t have time for it. Staff is really confused and give you conflicting informations every time, which caused us to miss breakfast one day. We booked a room with private pool but never used it because it was so dirty, even with bat poop that was never cleaned while we were there. Breakfast doesn’t have a buffet and is not all you can eat, you choose 1 course and 1 cup of beverage, only the coffee option is refil (yes, they don’t even offer you water). And the cherry on top is that on our check out, they inspected our rooms like we were criminals and made us open our luggage in the lobby, in front of other guests, to return an ecobag that probably costed them no more than 1 dollar, which I thought was complimentary just like many other hotels. I do not recommend this place at all.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ariel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 2 nights in Nov 2024

10/10 Excellent

Renata

Liked: Cleanliness, amenities, property conditions & facilities, communication
the staff was AMAZING i can not rave about the them enough. The property is EXACTLY as pictured, I don't think I have ever seen a more serene and beautiful place. there is construction nearby but it is not that bothersome. The pools, food and cleaning were amazing. the gym and yoga studio were some of my favourites. It is important to know this is in the jungle, so getting to and from places can be a bit expensive but there are taxi's you can take for pretty good day rates. While he does not work with the hotel I would recommend a lovely gentleman named Adrian who made transportation to the ruins, beaches, and party spots accessible and easy. You can contact him on whatsapp and tell him Renata sent you! 52 984 188 3849. overall, siwa and tulum is awesome. I will be back!
Stayed 3 nights in Dec 2024

4/10 Poor

Diana

Liked: Cleanliness, amenities, property conditions & facilities, communication
My family (2 adults and 2 kids) returned from a 5-days stay the Siwa Tulum few days ago and I wanted to share my feedback on the property and the surroundings. The idea of the hotel is great - the grounds are beautiful, lots of greenery and swimming pools however you can already see the paint in swimming pools peeling off - the hotel has only been open for a year and a half. The villas are comfortable and spacious however the lower villas do not get phone reception. The food options - breakfast or dinner are limited, not much choice for kids even during breakfast. The nearest restaurants are a bit away as there is nothing around the hotel in the walking distance and the only way to get there is by taxi which are not the cheapest option to commute there. Beaches are beautiful and there is a free shuttle from the hotel that takes you there - on 2 occasions that we used it the driver didn't know any of the beaches that were listed at the reception that the shuttle was apparently going - he had to stop and ask around. This was my 40-th birthday trip and my husband messaged the hotel few days before our arrival to let the hotel know and asked them to make it special - there was not even a card from the hotel which was disappointing. Finally, my husband's wedding band was stolen one day when we were out of the villa. Apart from searching our villa the management did nothing else. The same issue happened to another guest - her wedding ring was also stolen during her stay there.
Stayed 5 nights in Nov 2024

10/10 Excellent

INDHIRA

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful clean and great staff
Stayed 3 nights in Nov 2024

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful jungle property, private but construction noise from property being built across the street. Outdoor dining is good but flies and mosquitos a nuisance. Staff is great and food was delicious. Overall it was a nice trip
Stayed 4 nights in Nov 2024

8/10 Good

Toni

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great overall
Stayed 2 nights in Nov 2024

10/10 Excellent

José Antonio

Liked: Cleanliness, property conditions & facilities, communication
Excelente servicio seguro regresaremos , muchas gracias !
Stayed 1 night in Oct 2024

10/10 Excellent

MOHAMMED

Liked: Cleanliness, amenities, property conditions & facilities, communication
It’s nice, quiet, clean and eco friendly. Very nice food and the staff went above and beyond. Marco, Roger are always taking pride of what they do!
Stayed 4 nights in Nov 2024

10/10 Excellent

Remus

Liked: Cleanliness, amenities, property conditions & facilities, communication
The spa and restaurants
Stayed 3 nights in Nov 2024

10/10 Excellent

Grace

Stayed 2 nights in Oct 2024

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful property! Great staff! Amazing experience overall!
Stayed 7 nights in Oct 2024

10/10 Excellent

Alexis

Liked: Cleanliness, property conditions & facilities, communication
Stayed 4 nights in Aug 2024