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Moots Tulum

Condo in Tulum with rooftop terrace and outdoor pool

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Photo gallery for Moots Tulum

Exterior
Pool
Exterior
Room
Outdoor dining

Reviews

7.8 out of 10
Good

Popular amenities

  • Dryer
  • Pool
  • Washer
  • Kitchen
  • Barbecue grill
  • Parking included

Explore the area

View in a map
Calle 1 Poniente y 10 Sur, La Veleta, Tulum, QROO, 77760
  • Tulum Beach
    ‪9 min drive‬
  • Tulum Mayan Ruins
    ‪10 min drive‬
  • Playa Paraiso
    ‪10 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪54 min drive‬

Choose your unit

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Exterior

Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 1 King Bed

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Exterior

Basic Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

Standard Apartment

  • 1 bedroom
  • Sleeps 4

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Room

Apartment

  • 1 bedroom
  • Sleeps 7
  • 2 King Beds and 2 Twin Futons

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Exterior

Studio

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Futons

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Exterior

Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Apartment

Room

Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

Standard Apartment

  • 1 bedroom
  • Sleeps 4

View all photos for Apartment

Room

Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Apartment

Room

Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

Standard Suite

  • 1 bedroom
  • Sleeps 4

Standard Apartment

  • 1 bedroom
  • Sleeps 4

View all photos for Apartment

Exterior

Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Futon

View all photos for Apartment

Room

Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Apartment

Exterior

Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Futon

View all photos for Basic Apartment

Exterior

Basic Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Futon

View all photos for Apartment

Exterior

Apartment

  • 2 bedrooms
  • Sleeps 9
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

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Terrace/patio

Apartment

  • 1 bedroom
  • Sleeps 7
  • 2 King Beds and 2 Twin Futons

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Exterior

Apartment

  • 1 bedroom
  • Sleeps 9
  • 2 Double Beds, 2 King Beds and 1 Large Twin Sofa Bed

View all photos for Studio

Exterior

Studio

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Futon

Standard Apartment

  • 1 bedroom
  • Sleeps 4

Standard Apartment

  • 1 bedroom
  • Sleeps 4

View all photos for Apartment

Exterior

Apartment

  • 2 bedrooms
  • Sleeps 9
  • 2 King Beds, 1 Double Sofa Bed and 2 Twin Beds

Standard Apartment

  • 2 bedrooms
  • Sleeps 8

Standard Apartment

  • 1 bedroom
  • Sleeps 5

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About the area

Tulum

La Veleta, a neighbourhood in Tulum, is home to Moots Tulum. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting.

What's nearby

  • Tulum National Park - 6 min drive - 4.9 km
  • Tulum Beach - 9 min drive - 7.7 km
  • Las Palmas Public Beach - 9 min drive - 6.3 km
  • Tulum Mayan Ruins - 10 min drive - 7.0 km
  • Playa Paraiso - 10 min drive - 7.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive

Restaurants

  • ‪Delicia - ‬10 min walk
  • ‪Raum Gallery - ‬7 min walk
  • Hotel Milam
  • ‪La Taqueria Pinches Tacos Shop - ‬6 min walk
  • ‪Los Morros Veleta - ‬11 min walk

About this property

Moots Tulum

Condo in Tulum with rooftop terrace and outdoor pool
Along with an outdoor pool, this condo building has a rooftop terrace and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, tour/ticket assistance and barbecues are on-site. Each condo boasts a private pool and offers free WiFi and a kitchen. For a bit of entertainment, a Smart TV comes with digital channels, and guests can also appreciate conveniences, such as a washer/dryer and a fridge.
Moots Tulum offers 23 air-conditioned accommodations with private pools and washers/dryers. Accommodation at this 3-star condo has kitchens with fridges and kitchenware and utensils. Bathrooms include a shower and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). 55-inch Smart televisions come with digital channels.

Recreational amenities at the condo include an outdoor pool.

Amenities

Pool
Kitchen
Washing machine
Dryer
Parking included
Free WiFi

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's Expedia mobile app before check-in

Renovations and closures

This property is closed from 18 December 2024 to 31 January 2026 (dates subject to change).

Access methods

Front desk (limited hours), lockbox

Pets

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a first aid kit and outdoor lighting
Property Registration Number Condo Moots 101 with private pool & rooftop yoga

We should mention

This property does not have any lifts

Frequently asked questions

Does Moots Tulum have a pool?

Yes, this property has an outdoor pool.

How much is parking at Moots Tulum?

Self-parking is free at this property.

What time is check-in at Moots Tulum?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM.

What time is check-out at Moots Tulum?

Checkout is at 11:00 AM.

Where is Moots Tulum located?

Located in La Veleta, this condo building is within 1 mile (2 km) of Holistika Art Walk, Hospital de Tulum and Dos Aguas Park. Hunab Lifestyle Center and Jaguar Park are also within 2 miles (3 km).

Moots Tulum Reviews

Reviews

7.8

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 14 out of 32 reviews
Rating 8 - Good. 8 out of 32 reviews
Rating 6 - Okay. 3 out of 32 reviews
Rating 4 - Poor. 4 out of 32 reviews
Rating 2 - Terrible. 3 out of 32 reviews

7.4/10

Cleanliness

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

7.2/10

Communication

Reviews

8/10 Good

Ana

Liked: Amenities, property conditions & facilities, communication
We staying one night in Tulum coming back from Bacalar, it’s located at New Tulum área
Stayed 1 night in Mar 2024

4/10 Poor

Khiry

Disliked: Cleanliness, amenities, property conditions & facilities, communication
A terrible experience but I should of known for the price paid
Stayed 4 nights in Jun 2024

10/10 Excellent

Sherri

Liked: Cleanliness, property conditions & facilities, communication
my key was supposed to be in the lockbox by the door when office was closed but the key was in the door lock on the door
Stayed 3 nights in Mar 2024

6/10 Okay

Yoshiaki

Liked: Cleanliness, amenities
Disliked: Communication
Very hard to communicate in English with them The instructions are not very clear for the check in. Everything is via Whatsapp . We ask if we could check one hour early and the answer was no. If ask if we could leave out food in the fridge they said no until 3 pm Over all the place is not bad to sleep and go out and make activities . They don’t have rules of no music or parties past 10 pm. So you will get loud music over night . The area is safe but very rural. If you are stying there rent a car but not from enterprise as they try to up charge you with a confusing argument of exchange rates difference .
Stayed 5 nights in Apr 2024

2/10 Terrible

Vanessa

Disliked: Cleanliness, room comfort, communication

Remove this place from Hotels.com!!!!

A hotel that should be removed from hotels.com website!!!! The reception doesn't speak much english. No communication on cleaning schedule, there were no clean bathroom towels available and had to wait another day for them to come back from laundry. The sliding doors are falling apart, we were worried that the glass was going to fall out. The noise in the evening was not managed after several complaints to security. People were using the hot tub at 3/4am and partying. The noise was so bad that we checked out 3 days early to go elsewhere. When we asked for a refund from the hotel they denied any noise complaints. Absolutely no care from the management for people's stay......The area surrounding the hotel is littered with garbage (beyond belief) and pothole filled roads that could swallow an entire car. DO NOT STAY HERE!!! they don't care about the quality of your stay....
Stayed 13 nights in Jan 2024

4/10 Poor

Raúl Muñuzuri

Disliked: Cleanliness, amenities, property conditions & facilities, communication
En muy malas condiciones poca atención y sin suficiente agua
Stayed 6 nights in Jul 2024

8/10 Good

Tijana

Liked: Property conditions & facilities, communication
Disliked: Amenities
The property itself was small but charming, the rooms/suites were large and the backyard was spacious as well with a private pool (a bit chilly as there is not much sun in the back). The room rates were very reasonable for what we got. That being said there was no housekeeping (we stayed for 5 days) and it got quite sandy and messy as there was no broom for us to use. We also did not get any spare towels and so we had to do our own laundry (one out of 2 washers worked, no dryer) and it was quite difficult to get the towels/our clothes dry as we did t want to leave them out by the main pool and everything else was shaded. The area is mostly new and under construction, expect unpaved roads. You will need transportation to get around if you want to go to the beach/downtown— there is a restaurant with a pool table and rooftop swimming pool right across the street which is nice (the food is mediocre). All in all a bang for the buck but will be staying closer to the beach in the future. Thank you for your hospitality!
Stayed 4 nights in Mar 2024

6/10 Okay

Emilia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
El lugar es tal cual se ve en las fotos. Muy lindo y bien equipado. Esta relativamente lejos de casi todo. Se necesita si o si medio de transporte (moto /auto) . Le falta accesorios para la limpieza diaria como una escoba. La solicite varias veces pero no la llevaron. La comunicacion es regular.
Stayed 2 nights in May 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort, communication
Stayed 6 nights in May 2024

2/10 Terrible

Jordana

Disliked: Cleanliness, amenities, property conditions & facilities, communication
My recent stay at Moots Hotel in Tulum was nothing short of disappointing. Despite its enticing online appearance, the reality fell far short of expectations. The hot tub, touted as a relaxing amenity, was disappointingly filthy, leaving much to be desired in terms of cleanliness and maintenance. Adding to the dismay, the electricity outage lasting for hours cast a shadow over the entire experience, leaving guests inconvenienced and frustrated. However, what truly marred the stay was the abysmal management. Their lack of attentiveness and inability to address issues effectively only compounded the dissatisfaction. In light of these shortcomings, I made the difficult decision to cut my stay short and seek accommodation elsewhere. Despite my love for Tulum, I cannot in good conscience recommend Moots Hotel to fellow travelers. It's a regrettable blight on an otherwise enchanting destination.
Stayed 9 nights in Apr 2024

8/10 Good

Sabrina

Liked: Cleanliness, amenities, property conditions & facilities, communication
Très bien, il ne manque que quelques commodité dans la chambre. Ex( linge pour essuyer la vaisselle)
Stayed 7 nights in Apr 2024

2/10 Terrible

Ajeetha

Disliked: Cleanliness, room comfort, communication
Stayed 7 nights in Mar 2024

10/10 Excellent

Emiliano

Liked: Cleanliness, property conditions & facilities, communication
Stayed 2 nights in Feb 2024

10/10 Excellent

DALILA

Disliked: Room comfort

Malas condiciones el colchón

La cama marcada como sofá cama se sentían , los resortes muchísimo, por ello pasaron mala noches mis hijas
Stayed 2 nights in Mar 2024

10/10 Excellent

Virginia Margarita

Liked: Cleanliness, room comfort, communication
Fue muy corto el tiempo pero el lugar es hermoso
Stayed 1 night in Mar 2024

10/10 Excellent

Lic Esau

Liked: Cleanliness, amenities, property conditions & facilities, communication
MUCHAS GRACIAS SALUDOS TODO AL CIEN RECOMENDADOS
Stayed 3 nights in Mar 2024

10/10 Excellent

judas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo bien. Excelentes instalaciones.
Stayed 1 night in Mar 2024

8/10 Good

Pilar

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo el servicio en general estuvo muy bien
Stayed 2 nights in Mar 2024

10/10 Excellent

Jonah

Stayed 1 night in Mar 2024

10/10 Excellent

EDUARDO

Liked: Cleanliness, amenities, property conditions & facilities, communication
Muy a gusto nuestra estancia, es la segunda vez que nos quedamos aquí, todo muy bien, sobretodo la relación costo-beneficio.
Stayed 3 nights in Mar 2024

8/10 Good

Waldemar

Liked: Communication
Stayed 4 nights in Mar 2024

8/10 Good

Evelyn

Liked: Cleanliness, property conditions & facilities, communication
Stayed 1 night in Feb 2024

10/10 Excellent

Víctor Hugo

Liked: Cleanliness, room comfort, communication
La estancia estuvo muy bien, ágil el checkout, Andrea que estaba en recepción es muy amable y atenta. La habitación igual muy bien y limpia, solo y como recomendación prestar atención a las instalaciones de las áreas comunes necesitan mucho mantenimiento de pintura y la alberca necesita limpieza y mantenimiento
Stayed 2 nights in Jan 2024

10/10 Excellent

Étienne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 3 nights in Jan 2024

10/10 Excellent

EDUARDO

Liked: Cleanliness, amenities, property conditions & facilities, communication
Es una excelente opción con una relación costo beneficio excelente
Stayed 1 night in Jan 2024