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Resorts World Genting - Highlands Hotel

Luxury hotel connected to the convention centre in Genting Highlands with a casino

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Shopping centre
Room
Bathroom
Shopping centre
Sports facility

Reviews

8.6 out of 10
Excellent
1 bathroom

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
Genting Highlands, Genting Highlands, Selangor, 69000
  • First World Plaza
    ‪10 min walk‬
  • Genting SkyWorlds Theme Park
    ‪13 min walk‬
  • Genting Highlands Premium Outlets
    ‪10 min drive‬
  • Subang (SZB-Sultan Abdul Aziz Shah)
    ‪62 min drive‬

Rooms & beds

-1 bedrooms

1 bathroom

Spaces

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About the area

Genting Highlands

Located in Genting Highlands, Resorts World Genting - Highlands Hotel is connected to a shopping centre. The area's natural beauty can be seen at World of Phalanopsis Orchid Farm and Cascada de Ulu Tampik Janda Baik, while Arena of Stars and Orang Asli Museum are cultural highlights. Genting SkyWorlds Theme Park and Skytropolis Indoor Theme Park are also worth visiting.

What's nearby

  • SkyAvenue - 8 min walk - 0.7 km
  • First World Plaza - 10 min walk - 0.8 km
  • Arena of Stars - 12 min walk - 1.0 km
  • Genting SkyWorlds Theme Park - 13 min walk - 1.1 km
  • Genting Highlands Premium Outlets - 10 min drive - 4.9 km

Getting around

  • Kuala Lumpur Gombak Station - 45 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 83 min drive

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪RSC8 Cafeteria & Lounge - ‬3 min walk
  • ‪Chicken Claypot House 鸡煲之家 Genting Highlands - ‬5 min walk
  • ‪东廷 Eastcourt - ‬10 min walk
  • ‪Good Friends Restaurant - ‬10 min walk

About this property

Resorts World Genting - Highlands Hotel

Luxury hotel connected to the convention centre in Genting Highlands with a casino
This hotel features a casino, a restaurant and a nightclub. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Resorts World Genting - Highlands Hotel offers 845 air-conditioned accommodations with minibars and a safe. This accommodation offers separate sitting areas. Flat-screen televisions come with premium satellite channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

Chinese (Mandarin), English, Malay

Amenities

Parking included
Free WiFi
Restaurant
Air conditioning
Laundry
Spa

House Rules

Check in after 3 PM
Minimum age to rent: 18
Check out before noon
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Pets

No pets allowed, no service animals permitted
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Smoking

Smoking allowed: in designated areas

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 200 per stay
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: MYR 12 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Resorts World Genting - Highlands Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Resorts World Genting - Highlands Hotel?

Valet parking is free at this property.

What time is check-in at Resorts World Genting - Highlands Hotel?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Resorts World Genting - Highlands Hotel?

Checkout is at noon.

Where is Resorts World Genting - Highlands Hotel located?

Situated in the entertainment district, this luxury hotel is within 1 mile (2 km) of Genting Casino and Genting SkyWorlds Theme Park. First World Plaza and SkyAvenue are also within 15 minutes.

Resorts World Genting - Highlands Hotel Reviews

Reviews

8.6

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 22 out of 60 reviews
Rating 8 - Good. 31 out of 60 reviews
Rating 6 - Okay. 6 out of 60 reviews
Rating 4 - Poor. 0 out of 60 reviews
Rating 2 - Terrible. 1 out of 60 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Olady, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with this htl. Everything was very well set.
Stayed 1 night in Jan 2020

8/10 Good

J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for mineral water on the check out day but was rejected.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious, service from housekeeping is great. Generally, our stay was okay.
Stayed 1 night in Dec 2019

10/10 Excellent

J K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Angelyn Pang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A revamp resort in fact my kids enjoy more than KL stay. Cannot wait for the Outdoor theme park to open soon to come back. Check in was a long queue as guess peak period. Service standard of the checkin staff was good and very detail. They took in our request for connecting room as with kids. And offer us fruits basket when one of the room was delay due to maintenance. Excellant service recovery.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It would be better if there is a clock in my hotel room and also, tea cup plates.
Stayed 2 nights in Nov 2019

8/10 Good

Ms

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated. Tv has bad connection, we cannot watch any show.
Stayed 2 nights in Oct 2019

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Suhui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Very good bellboy who spotted that our room does not have Astro and helped us to do all the follow ups. Thumbs up for him. As for the room, very big and quite comfortable
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable stay.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and hardworking. Did a good job in keeping the room clean. They are generous in providing slippers. Wanna to extend my stay but the staff not able to help me secure a room reason given was since I booked under Expedia, I need to go on line of call Expedia to ask for extension. Due to that we have decided not to extend our stay.
Stayed 3 nights in Jun 2019

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and big room.
Stayed 2 nights in Jun 2019

6/10 Okay

Aki

Liked: Cleanliness, staff & service, property conditions & facilities
Sound from outside corridor can be heard from the room inside. Check in time takes too long
Stayed 1 night in Jun 2019

8/10 Good

SAN Nee

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Wern, Parvilion

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and friendly service. Great weather at this time of the year for a cooling weekend break.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Khoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel with lovely views

Reception staff checking us in was very friendly and helpful. Room had lovely view of the hills. The couch by the window is great for relaxation and reading! We had not been back to Gentings for 30 years! So this was just a one night visit to see how it is changed. If you are not into Casino or Game stations, there might not be enough to entertain. It was a nice one night break though. Weather is cool and nice.
Stayed 1 night in Jan 2019
This review was submitted before 2018 and has not been verified.

8/10 Good

Wei wei

Liked: Staff & service, property conditions & facilities, room comfort

Genting

The room was not throughly cleaned. Limited nespresso coffee capsules per stay. Additional will be charged.
Stayed 1 night in Aug 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Chian

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was delayed, we were told 3pm check in but at 3pm they had no rooms for us. We had to prompt them and only then they gave us a room. They gave fruits on check in which was a nice gesture and there was nespresso in the room. Hotel is nice and w modern interiors which explains why it comes with a price tag many times that of first world. Food around maxim was good.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveller

Disliked: Staff & service
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Peng Tuck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious, clean toilet and room

Room,toilet was tip top clean. Bathroom was extremely spacious, with both the toilet and showering cubicle standing on their own, there's even a dressing space for drying your hair and doing your make-up. Bed was comfortable with a good view. Like any other hotels, checking in is always not as fast, otherwise it will be perfect
This review was submitted before 2018 and has not been verified.

8/10 Good

SOOK FONG

Liked: Property conditions & facilities, room comfort

Have some good restaurants.

Checking in was ok, but can be slow at times. My 2 colleagues were behind me in queue but got their rooms upon checking in, I had to wait and was told they would give me a room near lift lobby BUT eventually further than my manager's room. Reason being first option they have for me is not ready (need maintenance or something). Concierge says they not supposed to take in laptop when I tried to deposit my baggage there while waiting for a room. So, I had to place them in my colleague's room or carry my laptop around... Service has improved greatly over the years but still not great for business travelers. Rooms a bit too dark and WIFI is really bad to the point it's hard to download text only emails... rooms cleanliness is inconsistent, sometime good, sometimes so so (or bad). There are stains on my bed but I could avoid the stains because bed is big enough and it's only for a night stay. Twice I've stayed in this hotel, both seems to have some weird indoor smell. Asked house keeping to help spray air fresheners on my first stay and this recent stay, I use my own air fresheners which works just as fine. This hotel has air-conditioning and windows are locked. So if you prefer to have fresh air, look elsewhere. Starbuck in Maxim isn't open from 8am, need to go to Genting Grand side for breakfast, short walk but still not as great as having a cafe just right at door steps. Other cafes are further: Resort Hotel & FWH. Those opens much earlier.