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Crescendo Urban Stay

Aparthotel with free valet parking, a short walk to West Lake

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Room
Private kitchen
Room
Room
Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Dryer
  • Fireplace
  • Kitchen
  • Washer
  • Housekeeping

Explore the area

Map
339 Au Co street, Tay Ho district, Hanoi, Hanoi, Hanoi, 100000
  • West Lake
    ‪5 min walk‬
  • Ho Tay Water Park
    ‪8 min walk‬
  • Hoan Kiem Lake
    ‪6 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪20 min drive‬

Choose your unit

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Executive Apartment

  • 46 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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Elite Apartment

  • 46 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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Superior Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Deluxe Apartment

  • 46 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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Exclusive Apartment

  • 46 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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Premium Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Signature Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Premier Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Grand Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Hanoi

Tay Ho, a neighbourhood in Hanoi, is home to Crescendo Urban Stay. The area's natural beauty can be seen at West Lake and Hoan Kiem Lake, while Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at My Dinh National Stadium or Hanoi Indoor Games Gymnasium.

What's nearby

  • West Lake - 5 min walk - 0.5 km
  • Ho Tay Water Park - 8 min walk - 0.7 km
  • Ho Chi Minh Mausoleum - 5 min drive - 4.8 km
  • Hanoi Old Town Night Market - 6 min drive - 6.0 km
  • Hoan Kiem Lake - 6 min drive - 6.3 km

Getting around

  • Ga Co Loa Station - 13 min drive
  • Hanoi Long Bien Station - 15 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 24 min drive

Restaurants

  • ‪Anh Hoa Restaurant - ‬7 min walk
  • ‪Docker's Pub - ‬10 min walk
  • ‪Story Coffee - ‬4 min walk
  • ‪KOCO Social House - ‬10 min walk
  • ‪Quán Hoả Lò Ngõ 374 Âu Cơ - ‬7 min walk

About this property

Crescendo Urban Stay

Aparthotel with free valet parking, a short walk to West Lake
Concierge services, dry cleaning and laundry facilities are available at this smoke-free aparthotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour front desk, a free food/drink shopping service and express check-out are on-site. Each apartment boasts a fireplace and offers free WiFi and a kitchen. Conveniences include a washer/dryer and a sitting area, and guests will appreciate thoughtful touches, such as a pillow menu and slippers.
Crescendo Urban Stay offers 19 air-conditioned accommodations with fireplaces and washers/dryers. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas and includes desks and kitchen islands. Pillowtop beds feature premium bedding. A pillow menu is available. Accommodation at this 4-star aparthotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, slippers, designer toiletries and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Smart televisions are featured in guestrooms. Additionally, rooms include a hairdryer and free toiletries. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Amenities

Kitchen
Washer
Dryer
Parking included
Free WiFi
Air conditioning

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 7:00 AM
Minimum check-in age - 15

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Guests will receive an email 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Access code, staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: VND 500000 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately VND 80000 for adults and from VND 50000 for children
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: PayPay
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Crescendo Urban Stay pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crescendo Urban Stay?

Self-parking and valet parking are free at this property.

What time is check-in at Crescendo Urban Stay?

Check-in start time: 2:00 PM; check-in end time: 7:00 AM.

What time is check-out at Crescendo Urban Stay?

Checkout is at noon.

Where is Crescendo Urban Stay located?

Located in Tay Ho, this aparthotel is within a 15-minute walk of West Lake, Rising Sun Park and Ho Tay Water Park. Syrena Shopping Center and Lotte Mall Tay Ho are also within 1 mile (2 km).

Crescendo Urban Stay Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 23 out of 35 reviews
Rating 8 - Good. 6 out of 35 reviews
Rating 6 - Okay. 2 out of 35 reviews
Rating 4 - Poor. 3 out of 35 reviews
Rating 2 - Terrible. 1 out of 35 reviews

9.2/10

Cleanliness

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

9.4/10

Communication

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Was comfortable, clean, and in a good location.
Stayed 8 nights in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent value for the money, great location, good food in the rooftop restaurant. All of the staff are very friendly and helpful. Miss Kim was extremely helpful to make sure my stay was perfect! I highly recommend this hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities, communication
A really nice place to stay about 35 mins (walk) to the centre of Ha Noi. The service was good throughout our stay, where the staff were welcoming and always checked if we needed anything else.
Stayed 1 night in Sep 2024

8/10 Good

Jaromir

Liked: Cleanliness, property conditions & facilities, communication
Noisy street
Stayed 3 nights in Jan 2025

8/10 Good

sharmaake

Okei for short stay
Stayed 3 nights in Jul 2024

10/10 Excellent

NOURDINE

Liked: Cleanliness, amenities, property conditions & facilities, communication
A liottle bit noisy because of the road
Stayed 10 nights in Nov 2024

10/10 Excellent

Solius Ingrid

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was probably the best hotel experience I have had during my many solo travels in Asia. The staff, facilities, and amenities were top-notch. Me and my friend were with 2 small kids but they took care of us very well. They made our stay very pleasant ..
Stayed 1 night in Sep 2024

10/10 Excellent

Goodhand

Liked: Cleanliness, amenities, property conditions & facilities, communication
Had a lovely time at this apartment! The staff all made us feel very welcome and gave us recommendations for the local area. Our favourite place we have stayed in Vietnam. Beautiful rooftop. Comfy bed and was quiet enough. It’s close enough to be walking distance to the lake ,feeling like you are in the hustle and bustle! Overall, cannot recommend this apartment enough
Stayed 1 night in Sep 2024

10/10 Excellent

Crescendo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Absolutely excellent location near the old quarter. Staff go above and beyond to help foreign guests and are so helpful in helping with where to eat and what to do. Rooms are very spacious and clean.
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful apartment. Staff was nice. There was road construction while we were there so that was a bit loud. Would stay here again
Stayed 7 nights in Jan 2024

10/10 Excellent

Agustin

Liked: Cleanliness, amenities, property conditions & facilities, communication
The beautiful location is designed around West Lake so it is quite cool, cozy rooms, a spacious vegan restaurant, and a rooftop cafe on 9th floor. The hotel is an ideal place for you to experience good services when coming to Hanoi.

10/10 Excellent

Nguyen

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location. The room is clean, the facilities are brandnew. Food is decent. The service staff was generally ok.
Stayed 1 night in Sep 2023

8/10 Good

Sean

Liked: Cleanliness, property conditions & facilities
The property was nicely appointed, with excellent facilities. It was near a busy road and a bit noisy, with a Cockerell waking you at 5am
Stayed 1 night in Jan 2024

10/10 Excellent

Kim Tuy?n

Liked: Amenities
The building is new, the apartment is nice, modern and fully furnished. I like this decoration, both of living room and bedroom is bright because of big glass door. I think its best place with that price.
Stayed 1 night in Apr 2024

10/10 Excellent

Kim Tuy?n

Liked: Cleanliness, amenities, property conditions & facilities, communication
It’s very nice building, apartment brand new, lot of light with balcony, good location, reception very helpful! I will recommend to our friends Thank you so much!
Stayed 1 night in Sep 2023

10/10 Excellent

Hoang

Liked: Cleanliness, amenities, property conditions & facilities, communication
My girlfriend and I experienced great service while staying here. The receptionist gave us great recommendations, allowed us to leave our luggage there after we had checked out so we could explore more, and were very accommodating to all our requests. Hotel is located near Westlake, rooms are simple but good and there is room service every day. Highly recommend.
Stayed 1 night in Sep 2023

10/10 Excellent

Linh

Its clean!! and TV is smart one, which is plus
Stayed 1 night in May 2024

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room we booked was a 1-bedroom apartment, Complete with kitchen and laundry. It was also very clean and comfortable. I was a little concerned about being able to find vegetarian foods, but lucky me, there was a vegan restaurant in this hotel. The hotel also offers a litte grocery store in the basement, they make it easy!

10/10 Excellent

Danny

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean place. Very modern. Feels like a mini condo. View out of the window was virtually non existent but doesn't matter. Still get lots of natural lighting. There's a chicken or cockatoo that will wake you up at 4am straight through till 8am or so though. And it's off the main road so you'll be hearing cars and bikes throughout the day. Normal if you're used to Vietnam city culture but could be jarring if you're expecting a quiet stay. It's walkable to a few places but at the same time can be slightly awkward for taxis to come through due to side road's size and entrances. There's a washer which is welcomed but no detergent of any kind. A bit odd considering the unit has almost everything else you'd need. Over all it's a great place
Stayed 2 nights in Oct 2024

10/10 Excellent

Myrcella

Liked: Cleanliness, amenities, property conditions & facilities, communication
Vacationed in Hanoi for one week and decided to stay at this hotel for 1 night. I didn't go wrong. First impressions are important to me and this place didn't disappoint, the location is less than one hour from the airport, close to a wide array of restaurants and shops. The hotel is posh, clean and comfortable, the bed was one of the most comfortable beds I ever found in a hotel and the view of the city was worth every penny. I stayed in the 1 bedroom apartment with balcony on 6th floor which was quite spacious with plenty of storage space and conveniences. The property boasts spectacular views, The most important thing to mention is the customer service, every single person I encountered was friendly, polite, helpful and efficient. I am looking forward to my return.

4/10 Poor

Kwok Keung

Liked: Cleanliness, communication
Disliked: Property conditions & facilities
Air conditioner is fault. I need ask several times to exchange
Stayed 1 night in Oct 2023

10/10 Excellent

M Apartment

Liked: Cleanliness, amenities, property conditions & facilities, communication
The best reception service in my life, I would recommend 10/10. We got help with laundry. Recommendations for exchanging money and sightseeing. They organized two amazing, two day long trips for us. The two receptionists that we met talked well in English. They were polite and friendly. They went extra mile and called different locations and services for us, f.e. reserved tickets to the water pupet theater. The room was clean and spacious. AC worked without any problem. There was always some water and tee in the room. There is a vegan restaurant on 1&2nd floor and city view rooftop cafe on 9th floor, The food was really tasty. Could not ask for more. The hotel is located on main road lead from city center to Hanoi airport.

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
This hotel is not what the pictures appear as from the outside. I arrived very late after landing and my driver and I both could not tell this was the correct location; it literally looks like an abandoned building from the outside. After finally confirming it was real, I got checked in and went to room. Room was fine, mostly like the pictures. View isn’t anything to write home about, your view will be a busy road and a dark, dirty alley. This property should really be more upfront about the amount of construction happening in the building. The outside is filthy and the first floor is a construction zone and equally as filthy. Overall, I was okay enough with it to stay for the week as I booked but I was tempted to change hotels. I would not stay here next visit, however.
Stayed 7 nights in Oct 2023

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property is new construction, and the reception area is not yet complete. Near the West Lake, it is a 10 minute walk to coffee shops and restaurants, yoga studios, and small shops. Hanoi in general is a very noisy city, with constant road traffic. We slept well and soundly, but plan on waking up early simply due to the hustle and bustle of the city that starts before 7 am. Our room was immaculate and very comfortable. We would definitely stay here again. Given that we have also stayed in the Historic quarter, I have to say I preferred this location as it is a bit more tranquil and you can easily hail a GRAB to get to the tourist areas. I had the misfortune of losing my cell phone as I entered the taxi in front of the hotel in the morning. After informing the reception team, they were able to trace who found the phone in the street by looking at the high definition security camera feed. My phone was then returned to me that evening. The staff went over and beyond to assist in this situation, and I cannot thank them enough.
Stayed 5 nights in Nov 2023

6/10 Okay

Violette

Liked: Cleanliness, property conditions & facilities, communication
Disliked: Amenities
Property was lovely, room was lovely, area around the property not so lovely. Road works right outside the hotel making around the hotel very very muddy. Hotel is just off a very busy road so it gets very noisy. There are dogs barking all around at all hours, there was multiple cockerels outside our bedroom window waking us up at 2am and 5am every morning for a week, so no sleep was had. The walls are paper thin and we had a family next to us that insisted on keeping the front door open while their screaming child was awake all night. Other than all that above, there are some restaurants within a 10 minute walk but you have to get a cab into the city as it’s over an hour walk. Towels provided in the room are tiny, not proper bath towels and there aren’t any proper kitchen equipment. No washing powder provided even though there’s a washing machine in every room, nothing to dry your plates after they’ve been washed, cutlery wise - the two of us had 2 forks, 1 spoon and 1 knife between us to eat dinner with some nights (taking turns who used the knife) Would stay closer in the city next time, or request a higher floor to try and get some sleep away from the animals.