10/10 Excelente
Danielle D.
3 de abr de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Relaxing Vacation
The house was perfect for our family of 5. There was plenty of room for everyone, and we all had some place to retreat to if we needed some time away. It was extremely clean, quiet, and the beds were so comfy. The unit was also conveniently located by the pool.
The resort itself was top notch. The staff was amazing, so welcoming and always making sure they provided top notch service. The food was great, and very reasonable as well. They definitely strive to provide a wonderful customer experience.
My only complaints...and I hate to even say that because I'm really not complaining was that we didn't receive our code to check in. I had reached out to a number given to me early in the day before we even left for our flight and still hadn't received a message back when we landed nearly 12 hours later. I was definitely freaking out a bit, but I sent another text as we landed and the response was quick, and we were able to get in no problem. The next morning my daughter tried to exit a door that led out to the pool and a very loud alarm went off...GOOD MORNING :). I tried to call the property manager but the office wasn't opened, but did reach out to the emergency number and the code was given and our ears were no longer being pierced! I completely understand the point of having that alarm by a door that leads to the pool but it would've been nice to know not to use it. Also check out time listed on VRBO was 11, but it is actually 10.
We will definitely be back!
Danielle D.
Se alojó 7 noches en marzo de 2024
