4/10 Mediocre
Jennifer S.
3 de nov de 2025
Aspectos positivos: Ubicación y precisión del anuncio
Aspectos negativos: Limpieza y llegada
Booking was easy, but you do not receive a house address until after check in time. I understand not providing a key code until check in, but for out of town guests trying to find their way, it's frustrating not to have a GPS address. I had to call at 4pm to request the address and Anna @ Fireside Chalets said she needed to call the cleaning company to confirm if the house was ready. She then called me back and sent me the address, after confirming the house was clean. We arrived around 6pm and the house was NOT clean. Dirty linens, towels, bathrooms, etc. There is no AT&T cell service at the house, so after using someone else's phone, we notified Fireside Chalets and they insisted they would send someone out. They did, but the cleaners failed to leave clean bath towels for 2 out of 6 bedrooms and did not leave linens for the sleeper sofa. I had to call the after hours service twice, requesting these items. We received the sleeper sofa linens sometime after 11:15pm (we put the kids needing the sleeper sofa on the couch that night and went to bed). We never received clean towels for the main level bathrooms and just used our pool towels instead. The bear proof outdoor trash cans were full upon arrival and Fireside expected us to bring any additional trash all the way into town (20 min!) to their dumpster. A doorknob upstairs falls off, deck door doesn't lock, coffee maker didn't work, barely enough utensils. Sent an email to Fireside Chalets with multiple pictures. No response
Jennifer S.
Se alojó 4 noches en octubre de 2025
