Oriental Apartment Vistas al Alcazar 2 pax 1 dormitorio 1 baño lujo y confort

I'm very sorry for your arrival confusion. We are surprised by your comment because you have not taken into account that you did not complete the payment until the day of arrival, and you did not see fit to communicate with us a few days before arrival. In fact, we already thought you weren't going to come. So, complaining that we weren't on time for their arrival is a bit irresponsible of you. We still do not have "telepathy" to guess that a client arrives who has not paid for the reservation, and who did not communicate with us prior to his arrival, and notifies us of his arrival at the door of the apartment.

Thank you very much, we have taken your suggestions into account and have cleaned the upholstery of the sofas.

We normally receive the clients of this apartment personally if they notify us in advance of their arrival time, but there are many clients who want the keys to be left in a safe place to obtain total flexibility in the check-in, which is why we do it. we do it this way. Santa Cruz is a very quiet and charming neighborhood, and the distant noise of people on the street or in restaurants is not usually annoying because it is the sound of the people who live in the city. However, the apartment has double windows to completely isolate it from the outside. Of course, by doing so, the smells and fragrances of the gardens of the Alkazar Palace where our windows would go are lost.

The apartment has a microwave. And the supposed smell of humidity is not something that other guests have detected, it must have been something personal to this guest. Sometimes, in long-term reservations, guests make up excuses to leave early and get their money back. This is very irresponsible and we have had two cases with Expedia clients. The procedure is simple: you read the previous reviews and use as an excuse to leave the apartment something that a previous guest has already said. If a guest is not happy, we send them to another similar apartment, within the same area. This was what we did on this occasion, but it was clear that the traveler had decided to continue the trip and did not accept our offer. This client caused us a financial loss by having to prepare 2 different apartments. By the way, something strange happened: all the rolls of toilet paper that we had placed in both apartments disappeared. We still don't know how this could happen.