La casa del río, reserva natural Glengarriff

Thank you Danielle, glad you had a great stay

Hi Richard, I am glad you enjoyed our property. You are welcome back whenever. Ref the Wifi Since your stay we have installed a new system which has sorted out any issues and improved the download speed of the wifi. Regards Paul

Glad you had a nice time

Hi Rich, thank you for the review. During Autumn to Spring the heating is kept at a minimum to reduce its environmental impact, this was all explained in a document I sent before hand also showing how to set the heating to your preference when you first arrive. The downstairs bedroom has a standard double suitable for two average sized adults. It is disappointing that you felt that the mattresses had seen better days as they are fairly new and have been barely used with no previous complaints. We will look into the issue of the towels and linen and why they were not put away. It is a pity that you felt that the property felt unloved and disappointing as you can see by all the previous reviews that most people thought the very differently. Regards Paul

Glad you had a great time and loved the property.

Thank you Talina, glad you had a great stay.

Hi Nicola, glad you had a great holiday and enjoyed the property thank you for the great review.

Hi Amy, you were great guests, thank you for the great review, happy you liked the property.

Thank you very much, I am glad you had a great time.

Thank you very much, glad you had a nice time.

Hi Sabrina great to hear you had a good time! thank you for the great review!

Glad you had great time on your holiday, thanks for the great review

Hi Seosamh I am so glad you had a great time at the property and thank you for the great review. Regards Paul

Hi Aimee, that you for your great review and I am so glad you had a great time, it would be great to have you back some time you left the property in a good state for us. Many thanks.

Hi Mike, thanks for the review, glad you had a great time, the extra items for longer stays have been noted. Regards Paul.

Thank you so much for the great review, your welcome back any time.

Thank you for the great review, I am so happy you had a great time and the weather was good to you. We love the area also, quiet and peaceful.

Hi Jason, thank you for the great review and kind words. So glad you had a great time unwinding. Take care.

Hi Sharon, Thank you for your opinion, though you seem to be the only guests that have had these problems. Please let me address them. Check in is very simple its a key safe box with a combination that was provided to you days before arrival, the gate lock is a simple combination lock, Wifi code was provided to you days before in a document called house information and details all aspects of the property, you then contacted be directly and I provided it again. I provided detailed instructions on how to get to the property in a document called directions sent to you days before check in. As you may read in previous reviews guests have been very happy with the directions I have provided. I cannot take responsibility for your GPS. In regards to the warm nights, in the house info document that you did not read there were instructions on how to turn down the heating to your requirements. Will check the mattresses as we have had no other complaints, as explained to you before check in if there was anything you were unhappy with I would look at changing but you did not communicate this with me. We have a trash can in the utility room and a large 300ltr wheelie bin outside the back, information on how to use these was provided in the house information. I believe this is sufficient for the 3 days you were at the property. All instructions were provided to you prior to check in. Clear from previous reviews you are on your own in regards to your opinion.

Hi Levi thank you for your review and great to hear you had a good time. Please note we had two brand new quality double bed mattresses delivered to the property on the 18th of June so not to sure why the beds were not up to your standards but we will look into it, Thanks for letting me know and we will defiantly check the bedding etc.. hope you have a great onward journey.