6/10 Normal
Chris R.
9 de septiembre de 2023
Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio
Aug 2023
My family and I stayed here for ~2 weeks and really enjoyed the area. The property was beautiful, but often had an odd smell of sulphur that would sporadically appear in the upstairs bedroom/washroom.
The central air conditioning broke on day 2 of our stay, which of course occurred when the weather was at its hottest. I informed the property manager and wasn’t impressed with her response efforts or updates as we travelled with our 2 kids and internal temperatures were reading 40 degrees on the thermostat. We went ~20 hours before she finally engaged her 1-up as she was unable to get technicians to commit to a visit. Her manager was able to bring us 1 mobile a/c unit, which we used to at least cool the living room down a bit. We eventually had 3 units, and a few visits from technicians to attempt to fix the issue on a few days, however they were never able to fix the a/c and we were stuck with the noisy mobile units that only cooled a few areas of the property. We asked for a partial refund because of this inconvenience that lasted nearly the entirety of our trip, which they declined.
We wouldn’t stay at this property again as the price wasn’t worth the stay
Chris R.
Se alojó 15 noches en agosto de 2023
