Hot tub apartment @ ApartHotel421 by Seafront Collection

Hello Harry, you made a booking for a date during a government enforced lockdown in which we were legally forced to close. We tried to reach out you via the contact details provided but were unable to reach you to ensure you were aware the Uk was locked down. As per lockdown government instructions our property was closed when you choose to arrive to us for a holiday during lockdown. You would of been aware coming to our property at this time was illegal but travelled anyway. You paid the booking agent directly and you were refunded by them. While we understand your frustration we feel leaving a negative review for something we legally had no control over is unfair. Like many small businesses lockdown is never a choice and is forced upon us, we try our very best to give our all to guests and hope you understand this was out of hands. We wish you well for your future travels post lockdown.

Thank you for your stay with us, we are glad you enjoyed most of your stay. With reference to the outside TV we winterise this every winter and are pleased to confirm it’s now back operating. We hope you welcome you again in the future.