Villa Kalu 2 with a private pool

Dear guest We are sorry you were unable to enjoy our villa to the fullest. Unfortunately two components of the heat pump (responsible for air conditioning and hot water) broke down and the supply was longer than expected and the problem was solved after your departure. As for the door windows, the locking system broke and we are waiting for the spare part which should arrive in the next few days. In the meantime, you can use the second door window on the ground floor and block the one on the balcony. The pool is cleaned once a week because we have a powerful water filtration system and an automatic system for real-time ph and chlorine control so that you have perfect conditions at all times and you can understand it from the crystal clear water: it can happen that you have some insects that fall into the water after cleaning but settle in the second collection tank not in the main pool where you enter. It wouldn't make sense to clean the pool every day. About insect on the wall this is unfortunately caused by some guest before your stay: it's not easy to remove it from the wall and we can't paint walls every week. For the connection to Netflix there was a temporary configuration problem on only one TV (out of four) however then resolved. Thank you very much for your feedback on other minor aspects that we can improve, taking into consideration to plan the works at the end of the season: every year we invest in improvements to the villa following the advice of our guests but we know that the villa, despite being beautiful, large and modern, will never be perfect and fully appreciated by everyone. Thanks for being our guest I wish you the best David

Dear Lucas, It has been a great pleasure to host you: we are happy that you enjoyed your stay. We hope to see you soon :) Thank you for choosing us. Best regards Davide

Dear Fidan, thank you for your feedback. You are right the pool is not heated, unfortunately this was a mistake in the advertising: now we have corrected this issue. Thank you very much for your suggestions we will take into consideration for enhancing our services: we hope to host you again for checking in person our improvements. Thank you for choosing us Best regards Davide