Encantador Apartamento en Graça, Centro de Lisboa – TTL354
¿Ha oído hablar de los mejores barrios para descubrir el encanto de Lisboa? Nuestro apartamento ubicado en el corazón de Gracia, a 2 minutos del mirador panorámico sobre Lisboa en el Miradouro da Graça, ofrece la combinación perfecta entre la tradición portuguesa y las comodidades modernas, proporcionando así una estancia cómoda e inolvidable. Este es un apartamento perfecto para parejas, familias o amigos que deseen explorar la ciudad mientras disfrutan de un ambiente acogedor.
Apartamento acogedor en el corazón de Gracia, Lisboa
Este apartamento dúplex de 104,7 m² se encuentra en la 2ª planta de un edificio histórico sin ascensor y ofrece un espacio amplio y acogedor. Distribuido en dos plantas, el apartamento cuenta con cuatro cómodas habitaciones, todas con camas de matrimonio: una en la planta principal y tres en la planta superior. La zona común incluye un amplio salón-comedor, una cocina totalmente equipada con zona de lavandería y tres cuartos de baño, garantizando comodidad y privacidad para todos los huéspedes. Uno de los cuartos de baño está estratégicamente ubicado en la planta superior para servir a las habitaciones de ese piso.
La cocina está equipada para que pueda preparar sus comidas como en casa, con placa vitrocerámica, horno, microondas, frigorífico, lavadora, lavavajillas, cafetera, hervidor y todos los utensilios esenciales.
El moderno cuarto de baño incluye ducha, secador de pelo y artículos de aseo personal.
Comodidad y Servicios Modernos
• WiFi gratuito;
• Aire acondicionado;
• Lavadora;
• Lavavajillas;
• Artículos esenciales (ropa de cama, toallas, champú y gel de ducha, jabón y papel higiénico).*
* Los artículos esenciales se proporcionan en cantidad inicial para las primeras noches de su estancia.
Ubicación privilegiada en Gracia
Situado en el pintoresco barrio de Gracia, este apartamento está rodeado de calles típicas, miradores deslumbrantes y un ambiente auténtico. La ubicación permite explorar Lisboa a pie, con fácil acceso a las principales atracciones:
• Miradouro da Senhora do Monte - 8 min a pie;
• Miradouro da Graça - 2 min a pie;
• Castillo de San Jorge - 12 min a pie;
• Alfama - 9 min a pie;
• Plaza del Comercio - 20 min en transporte público;
• Tranvía 28 - Parada a 3 min a pie;
• Aeropuerto de Lisboa - 20 min en coche y 40 min en transporte público.
Información sobre el check-in y check-out:
- Check-in de 16:00 a 22:00 (sin cargo adicional);
- Check-out hasta las 11:00.
Su check-in será acompañado por un asistente y su hora de llegada se programará con anticipación.
AVISO: El check-in entre las 22:01 y las 09:00 conlleva un cargo adicional de 50€, programado y pagado previamente.
Hasta el check-in, puede dejar su equipaje en nuestra oficina de 09:00 a 17:30 en días laborables, excluyendo festivos, ubicada en Cais do Sodré.
En la fecha de salida, asegúrese de:
- Llevarse todo;
- Colocar la basura en los contenedores correspondientes fuera del edificio;
- Dejar las llaves del apartamento en la mesa;
- Cerrar el apartamento y el edificio.
Por favor, tenga cuidado de no hacer ruido entre las 22h y las 8h.
Disfrute de la mejor experiencia, estamos disponibles para ayudarle a organizar sus experiencias, excursiones y traslados. No dude en contactarnos - Travelling To Lisbon.
Las llegadas fuera del horario establecido están sujetas a un cargo adicional de 50 EUR
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Otros detalles
Número de registro de la propiedad 80672/AL
Número de alojamiento: 11020982
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.
Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
Este alojamiento utiliza productos de limpieza ecológicos.
El propietario no ha indicado si el alojamiento cuenta con un detector de monóxido de carbono, puede que te interese llevar uno portátil para el viaje.
El propietario no ha indicado si el alojamiento cuenta con un detector de humo.
Información sobre la zona
Lisboa
Este apartamento se encuentra en Lisboa, en el centro. Además de visitar lugares emblemáticos como Castillo de San Jorge y Elevador de Santa Justa, podrás apreciar la belleza natural de Playa Costa da Caparica o Playa de Carcavelos. Oceanario de Lisboa y Museo del Fado también merecen la pena.
Estación de tren y metro de Santa Apolónia: 12 min a pie
Parada de tranvía de Graça: 1 min a pie
Lisboa (LIS-Humberto Delgado): a 25 min en coche
Restaurantes
Sant’Avó - A 2 min a pie
Altar - A 3 min a pie
Kossie's Cafe - A 7 min a pie
Neighbourhood - A 3 min a pie
O Prego - A 4 min a pie
Preguntas frecuentes
¿En Encantador Apartamento en Graça, Centro de Lisboa – TTL354 se aceptan mascotas?
No, este alojamiento no admite mascotas.
¿Cuánto cuesta alojarse en Encantador Apartamento en Graça, Centro de Lisboa – TTL354?
A fecha de 11 de may de 2026, los precios encontrados para una estancia de una noche y dos adultos en Encantador Apartamento en Graça, Centro de Lisboa – TTL354 el 23 de jun de 2026 son de al menos 329 €, tasas e impuestos incluidos. El precio se basa en la tarifa por noche más barata encontrada en las últimas 24 horas para los próximos 30 días. Los precios están sujetos a cambios. Selecciona tus fechas para ver precios más precisos.
¿A qué hora se realiza la entrada en Encantador Apartamento en Graça, Centro de Lisboa – TTL354?
Hora de inicio del registro de entrada: 16:00.
¿A qué hora se realiza la salida en Encantador Apartamento en Graça, Centro de Lisboa – TTL354?
La salida se realiza a las 11:00.
¿Dónde se encuentra Encantador Apartamento en Graça, Centro de Lisboa – TTL354?
Este edificio de apartamentos de la zona de Centro de Lisboa se sitúa a quince minutos a pie de Monasterio de São Vicente de Fora, Plaza Rossio y Castillo de San Jorge. Avenida da Liberdade y Elevador de Santa Justa también están a menos de 2 kilómetros. Parada de tranvía de Graça está a solo 2 min a pie, mientras que Parada de tranvía de Voz Operário se encuentra a 3 min.
Comentarios
9,0
Impresionante
Los comentarios se muestran en orden cronológico, están sujetos a un proceso de moderación y se han verificado a menos que se indique lo contrario.
14 comentarios de un total de 21 con una puntuación de 10 - Excelente
10 - Excelente
14
5 comentarios de un total de 21 con una puntuación de 8 - Bueno
8 - Bueno
5
1 comentarios de un total de 21 con una puntuación de 6 - Normal
6 - Normal
1
0 comentarios de un total de 21 con una puntuación de 4 - Mediocre
4 - Mediocre
0
1 comentarios de un total de 21 con una puntuación de 2 - Horrible
2 - Horrible
1
9,2/10
Limpieza
8,6/10
Llegada
8,8/10
Comunicación
9,8/10
Ubicación
9,4/10
Precisión del anuncio
Comentarios
Verificado
10/10 Excelente
MaryEliza M.
5 de nov de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
The apartment was clean,
MaryEliza M.
Se alojó 2 noches en octubre de 2025
Respuesta de VrboOwner el 18 de mar de 2026
Thanks a lot for everything MaryEliza :)
Wish you all the best!
Kind regards,
Nuno-TravellingToLisbon
Verificado
10/10 Excelente
Dave D.
3 de oct de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great location
Perfect spot to cover the city and nice restaurants near by.
Dave D.
Se alojó 4 noches en septiembre de 2024
Respuesta de VrboOwner el 21 de nov de 2024
Dear Dave, Thank you for your wonderful feedback! We’re so glad to hear that you enjoyed the location and found it convenient for exploring the city and nearby restaurants. We hope you had a fantastic time, and we’d love to welcome you back on your next visit!
Kind regards,
TravellingToLisbon - Team
Verificado
10/10 Excelente
Nir D.
4 de jul de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great Lisbon apartment
Great location, great apartment, great views!
Nir D.
Se alojó 3 noches en julio de 2024
Respuesta de VrboOwner el 3 de oct de 2024
Hello Nir,
Thank you for your feedback. We hope to welcome you back on your next visit to Lisbon!
Best regards,
Michelle Arezes
TravellingToLisbon Team
Verificado
10/10 Excelente
Daniel W.
6 de jul de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Lisbon 2024
Graca 68 was just as advertised; clean, updated and close to downtown. We would stay here again!
Daniel W.
Se alojó 4 noches en julio de 2023
Respuesta de VrboOwner el 4 de jul de 2024
Dear Daniel,
Thank you for your glowing review! We're thrilled that Graca 68 exceeded your expectations in terms of cleanliness, modernity, and location. We're proud to offer a comfortable and convenient home away from home for our guests.
We're delighted to hear that you would stay with us again and we'll do our best to make that happen! If there's anything we can do to make your future stays even better, please don't hesitate to let us know.
Thanks again for choosing Graca 68 and we look forward to welcoming you back to Lisbon!
Kind regards,
Nuno-TravelingToLisbon
Verificado
10/10 Excelente
David C.
17 de mar de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Quiet and convenient!
Very comfortable and spacious. Mourad met us and explained everything. Perfect place to explore this part of Lisbon.
David C.
Se alojó 3 noches en marzo de 2024
Respuesta de VrboOwner el 5 de abr de 2024
We are so grateful that you have enjoyed the appartment and the city of Lisbon. We do all the efforts to welcome our guests for a great experience. Look forward to welcome you again!
Verificado
8/10 Bueno
marc b.
31 de jul de 2024
Aspectos positivos: Limpieza, comunicación, ubicación y precisión del anuncio
Family vacation
Apartment was very clean, well decorated with a great view and amenities. Our first night was a bit challenging due to our room not being prepared on time.
marc b.
Se alojó 7 noches en mayo de 2024
Respuesta de VrboOwner el 21 de nov de 2024
Thank you so much for your kind words! We're glad to hear you enjoyed the cleanliness, decor, and views of the apartment, as well as the amenities. We sincerely apologize for the delay in preparing your room on your first night, and we truly appreciate your understanding. We’re committed to ensuring all of our guests have a seamless experience, and we’ll take your feedback into account to improve. We hope to welcome you back again soon!
Kind regards,
Nuno-TravellingToLisbon
Verificado
10/10 Excelente
Carl A.
20 de jun de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great location, super comfortable
Property was in a great neighborhood. Fantastic views, easy walk to many restaurants and St George Castle. Very narrow stair case to upstairs bedrooms. Big spacious bathrooms. Very large gathering space. Would highly recommend
Carl A.
Se alojó 4 noches en junio de 2023
Respuesta de VrboOwner el 4 de jul de 2024
Dear Carl,
It's great to hear that you enjoyed the location of our property, with its fantastic views and proximity to many restaurants and the historic St. George Castle. You also appreciated the spacious bathrooms and the large gathering space, which is perfect for socializing and relaxing.
The only thing you mentioned was the narrow staircase leading to the upstairs bedrooms, which is a common feature in many old Lisbon buildings. However, we're glad you didn't let that deter you from enjoying your stay.
Thanks again for your recommendation! We're thrilled to have had you as our guests and look forward to welcoming you back to Lisbon soon.
Kind regards,
Nuno-TravelingToLisbon
Verificado
10/10 Excelente
Paula P.
9 de may de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Perfect Location, Perfect Place
The place was perfect. We were four adults, so we tossed coins for who would get the small "children's" bedroom and it all worked out well. The apartment is wonderful and in a perfect location at the top of Lisbon, across from a church that you can tour, next door to a little market with very friendly proprietors, and very near wonderful restaurants, ATM, grocery stores. I would definitely stay here again. And the team were wonderful.
Paula P.
Se alojó 3 noches en abril de 2024
Respuesta de VrboOwner el 4 de jul de 2024
Dear Paula,
Thank you so much for taking the time to share your wonderful review of our apartment! We're thrilled to hear that you had a great stay with us and that the apartment worked perfectly for your group of four.
We're glad you enjoyed the unique layout of the apartment and that you appreciated the location - it's one of our favorite features too! We're also happy to hear that you found the church next door and the local market charming, and that you enjoyed exploring the surrounding area.
Thank you for your kind words about our team - we're grateful that we were able to provide you with excellent service and make your stay even more special. We're so glad you'd recommend our apartment to others and would definitely welcome you back again in the future!
Kind regards,
Nuno-TravelingToLisbon
Verificado
10/10 Excelente
Louise L.
25 de mar de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Loving Lisbon
I stayed in this apartment with 2 friends. It was perfectly located for our first visit to Lisbon. Near a Tram 28 stop, near the castle which we could see from the very large living room windows. Very quiet and comfortable bedrooms. Eat-in kitchen with lots of character. Would definitely recommend and would love to return. We had breakfast at Restaurant 28 - the 2 toast breakfast was amazing - Altar and Graca 77 - all very close to the apartment and would recommend all. Thank you for a very memorable and comfortable stay in Lisbon.
Louise L.
Se alojó 4 noches en marzo de 2024
Respuesta de VrboOwner el 4 de jul de 2024
Dear Louise,
Thank you so much for taking the time to share your wonderful review of our apartment in Lisbon! We're thrilled to hear that you and your friends had a great time staying with us and that the location worked perfectly for your needs.
We're glad you appreciated the views of the castle from the living room windows - it's one of our favorite features of the apartment too! We're also happy to hear that you found the bedrooms quiet and comfortable, as well as the eat-in kitchen with its unique character.
We're glad you enjoyed exploring the local area and trying out some of our recommended restaurants. Restaurant 28 is indeed a great spot for breakfast, and Altar and Graca 77 are both excellent options for dinner. We'll make sure to pass along your compliments to them.
Thank you again for choosing our apartment for your stay in Lisbon. We're so glad you had a memorable and comfortable stay, and we hope to welcome you back again soon!
Kind regards,
Nuno-TravelingToLisbon
Verificado
10/10 Excelente
Amie K.
12 de jun de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Beautiful and spacious apartment, great location
Four friends and I stayed here, and we were all so happy with the apartment. The living area and kitchen are spacious, welcoming, and well decorated. The bedrooms were nice as well. With three sizeable bedrooms and one on the smaller side. Very clean.
The neighborhood was fantastic. There were excellent restaurants and bars just down the street, a bodega right next door, and a viewpoint overlooking the city just across the street.
We’d all love to stay here again!
*Note, bring earplugs if you’re not accustomed to city noise (as you’re in the middle of a bustling city and lively neighborhood).
Amie K.
Se alojó 3 noches en junio de 2024
Respuesta de VrboOwner el 4 de jul de 2024
Dear Amie,
Thank you so much for your wonderful review! We're thrilled to hear that you and your friends had a fantastic stay at our apartment. We're glad you appreciated the spacious living area and kitchen, as well as the comfortable bedrooms. We take pride in keeping our apartment clean and well-maintained, so it's great to hear that it met your expectations.
We also appreciate your feedback about the neighborhood - we agree that it's a fantastic location, with plenty of great restaurants, bars, and amenities within walking distance. And we're glad you enjoyed the viewpoint across the street!
Regarding the noise, we understand that city living can be loud, and we'll definitely keep that in mind when suggesting earplugs to future guests. Thank you again for your thoughtful feedback, and we hope to welcome you back to our apartment again soon!
Kind regards,
Nuno-TravelingToLisbon
Verificado
10/10 Excelente
Craig B.
12 de mar de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great stay in Lisboa
We had an great adult family stay with our kids, at this unit 68 in the Graca neighborhood. Located on 3rd/4th floor, some steep steps, very nice with Modern updates. Accessible to sidewalk cafes/bars/shops/fado/.St Jorges Castle Within a few hundred yards, the city center close by, we used both Uber , Bolt and walked 0.5 miles down/up to the city center. Plenty of room for 7 of us, fantastic time, great weather 55F-65F in march, 15-mins Uber to airport, we did not cook but this unit has a nice family area and kitchen that could be used, openable windows, AC, views of castle from upper floors, overlooking convent courtyard, would love to visit again
Craig B.
Se alojó 3 noches en marzo de 2023
Respuesta de VrboOwner el 4 de jul de 2024
Dear Craig,
What a wonderful review! It sounds like you and your family had a fantastic stay at unit 68 in the Graca neighborhood!
I'm thrilled to hear that the modern updates in the apartment impressed you, and that it was perfect for your family of 7. The location is indeed ideal, with easy access to sidewalk cafes, bars, shops, and Fado music - what more could you ask for?
St. Jorge's Castle is just a stone's throw away, and the city center is within walking distance or a short Uber ride. I'm glad you took advantage of the pleasant weather in March and enjoyed the views from the upper floors.
The kitchen is well-equipped, and I'm happy to hear that you appreciated the openable windows and AC. The views of the convent courtyard from the upper floors must have been stunning!
I'm so glad to hear that you'd love to visit again - we'd be delighted to have you back!
Kind regards,
Nuno-TravelingToLisbon
Verificado
8/10 Bueno
Patricia M.
5 de ene de 2025
Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio
Great location but needs more attention to detail.
Our family of six adults stayed in this apartment for 8 days. Positives: great location, beautiful property, gorgeous views, good size, very quiet.Negatives: management provides minimal toilet paper, no coffee (though there was a new coffeemaker and coffee pods not meant for this coffeemaker), too many things did not work: bedside lamp, television, stereo unit, upper hallway light would not turn off, only three bedrooms have an ac/heat unit—the fourth bedroom has a space heater, which did not work and was plugged into an outlet that came out of the walls—a hazard. Luckily, we found a second space heater in a downstairs closet. The main bedroom downstairs has no storage, just a closet in the hallway. Regarding the toilet paper and coffee, management said this “self-catering’ unit does not offer these on demand.Be aware: This is a two-floor apartment and the stairs to the second floor are winding, steep, and very narrow—tough for little ones and elders.
Patricia M.
Se alojó 7 noches en diciembre de 2024
Respuesta de VrboOwner el 27 de ene de 2025
Dear Patricia,
Thank you for your detailed feedback. We're pleased to hear that you enjoyed the apartment's location, size, views and quiet environment. We apologize for the issues you encountered during your stay.
As a self-catering property, we provide initial supplies like toilet paper but additional items are the guest's responsibility. We appreciate your note about the coffee pods and will ensure better alignment with the coffeemaker provided. Regarding the maintenance concerns, our team has already been informed and will address the lamp, television, stereo and heater issues to ensure they meet our standards. We understand that the stairs might pose challenges for some guests.
Thank you for bringing these matters to our attention and we hope to welcome you back with an improved experience in the future.
Best regards,
Michelle
TravellingToLisbon Team
Verificado
6/10 Normal
J M.
12 de may de 2024
Aspectos positivos: Limpieza, ubicación y precisión del anuncio
Aspectos negativos: Llegada y comunicación
Good location but unit is not for all
Our family of 8 adults visited in May for 3 nights. There was plenty of room for us to enjoy our time. The location was great with many cafes and restaurants in the neighbourhood. The online info was accurate.
Be prepared to walk steep streets if you plan to visit other areas by foot. While the description identifies stairs up to the unit it doesn't mention 2 long steep staircases. These were challenging with luggage. This along with the extremely narrow stairs to the 2nd floor bedrooms would not make this unit suitable for everyone. Communication with the host during our stay was non existant. I used the contact information provided. I tried phone, text, email and whats app. I only received a response after we left apologizing for the delay. Check in went very poorly. We were left waiting for over an hour in the square across the street for the host to arrive. Again communication on our check in day was extremely poor with no response to my numerous reach outs due to flight delay.
J M.
Se alojó 3 noches en mayo de 2024
Verificado
10/10 Excelente
Tamara F.
13 de ago de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great space, wonderful location
This was our first visit to Lisbon and this apartment was definitely a big plus. The location is absolutely wonderful. We were within a short walk of everything. We came by train and left by plane, and one thing I wish we had known in advance was that just across the street there was a plaza with really good restaurants amazing views of the city and stores just meters away. We got in four hours before our check in time and we could have just hung out there while waiting. We took a taxi to Sao Vicente de Fora, which was beautiful but a hill.
The apartment itself is beautiful and the rooms are spacious. The views from the rooms are beautiful and it is airy and comfortable. A great space for our family to come together after a day of exploring Lisboa.
The management company was very responsive and nice. We were a bit surprised about how the payment process worked, but after talking to VRBO we were able to figure it out. In short, the final payment is made directly to the management company, but the payment shows up in the VRBO account once made. It appears that this is normal in Portugal.
When we were leaving it was so easy to get a taxi to the airport. Our son used the app to get a taxi for 5 am and it showed up right on time. We walked the approximately 25 meters to the taxi station, on one of the few flat areas of Lisboa. The ride to the airport was less than 20 minutes.
Overall a great experience and I would definitely reserve with TravelingToLisbon again.
Tamara F.
Se alojó 4 noches en agosto de 2023
Respuesta de VrboOwner el 4 de jul de 2024
Dear Tamara,
Thank you so much for taking the time to share your wonderful review of Graca 68! We're thrilled to hear that you had an amazing stay with us and that the location was perfect for your needs. We're glad you appreciated the proximity to the city center and the views from the apartment.
We're also happy to hear that you enjoyed the restaurants and shops at the nearby plaza, and we apologize for not mentioning it in our initial communication. We'll make sure to highlight this gem in our future descriptions.
We're glad you found the apartment comfortable and spacious, and that it was a great space for your family to relax and recharge. We appreciate your kind words about our management company, TravelingToLisbon, and we're glad we could provide you with responsive and helpful service.
Regarding the payment process, we appreciate your understanding that it's a common practice in Portugal to make final payments directly to the management company. We're always happy to clarify any questions or concerns guests may have.
Finally, we're thrilled to hear that your departure was smooth and efficient, with a punctual taxi ride to the airport. We're glad our recommendations were helpful, and we hope you had a great flight out of Lisbon.
Thank you again for choosing Graca 68, and we hope to welcome you back to Lisbon soon!
Kind regards,
Nuno-TravelingToLisbon
Verificado
2/10 Horrible
Shanon K.
24 de ago de 2024
Aspectos positivos: Ubicación
Aspectos negativos: Limpieza, llegada, comunicación y precisión del anuncio
Frustrating Three Nights
Nowhere in their original listing did it mention that you could not flush toilet paper in the toilets. It needs to be put in a garbage can. A sign is posted in one bathroom, but after many attempts over three days to reach the management company we were told it is actually for all three toilets. Luckily, that is what I figured and what we had been doing.
Originally this listing showed a 4:00 check-in, but the day before we were told 5:00. Upon arrival the apartment had not been cleaned.It was disgusting. There were dirty rumbled sheets, garbage cans full, sticky countertops, crumbs on the tables. Cleaners arrived at 6:00 and left at 7:30, so we sat for two and a half hours out of fear of leaving our belongings. This was a huge waste of our first few hours there. When I asked about compensation I was ignored. Nothing was refunded.
This is a third party management company, not a private VRBO host, so they didn't really care to make anything right, get back to me, or compensate us for the bad experience.
Since the representative was trying to get cleaners there, he did not walk us through the apartment or explain a single thing to. I messaged him for three days about how to get the hallway light off. Only three of the four bedrooms had AC, so we thought we could sleep with the doors open to get the air moving for the couple in the room with no AC. We couldn't do that because of the light. Told it was a remote but the battery in it was dead. Again, no one came to fix that problem
Shanon K.
Se alojó 3 noches en agosto de 2024
Respuesta de VrboOwner el 3 de oct de 2024
Hello Shanon,
We are truly sorry to hear that your experience did not meet your expectations. We appreciate you taking the time to share such detailed feedback, as it is essential for us to improve our services.
We sincerely apologize for any inconvenience caused during the check-in and for the apartment not being cleaned upon your arrival. This is not the standard of quality we aim to provide. We have already refunded the full cleaning fee as compensation for this mistake. We are also investigating internally to ensure this does not happen again. Regarding the check-in time, we understand your frustration and will review how this information is communicated to avoid unexpected changes in the future.
Additionally, we regret the confusion regarding the use of the bathrooms. This information should have been transmitted clearly in advance. As for the issues with the air conditioning and the hallway light control, we apologize for not being able to resolve it during your stay.
Your satisfaction is very important to us and we are reviewing these points with our team to ensure future guests have an experience that meets our standards.
If you would like to discuss the situation further, feel more than comfortable to reach us directly,
Kind regards,
Michelle Arezes
TravelingToLisbon Team
Verificado
8/10 Bueno
luca m.
24 de mar de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Appartenento molto bello
Appartamento molto bello, in una zona un po’ meno commerciale. Ci sono i mezzi vicini e diverse attività commerciali utili. Per un gruppo di amici più che adatto.
luca m.
Se alojó 3 noches en marzo de 2024
Respuesta de VrboOwner el 5 de abr de 2024
Grazie mille! Le ringraziamo la prefenzia.
Verificado
10/10 Excelente
Jean Yves D.
28 de jun de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Bel appart Bien placé
Appartement conforme à la description et très bien placé dans le centre de Lisbonne.
A signaler, une des 4 chambres et sans clim et sous les toits donc non utilisable à cause de la chaleur. Le sommier à lattes du lit était d'ailleurs cassé...
Jean Yves D.
Se alojó 4 noches en junio de 2023
Respuesta de VrboOwner el 4 de jul de 2024
Bonjour Jean, Nous sommes heureux d'entendre que l'appartement correspondait à la description et était bien situé au centre de Lisbonne. Cependant, nous nous excusons pour les problèmes que vous avez rencontrés dans l'appartement.
En ce qui concerne la quatrième chambre, nous nous excusons pour la gêne causée par l'absence de climatisation et la chaleur. Nous allons veiller à fournir cette information aux clients dans le futur.
Nous sommes également désolés d'apprendre que le sommier en lattes du lit était cassé. Nous allons prendre cela comme une opportunité pour inspecter et réparer ou le remplacer pour s'assurer que les futures réservations ont un séjour confortable.
Malgré ces problèmes, nous sommes heureux que vous ayez apprécié la situation de l'appartement et l'expérience globale. Si vous avez d'autres remarques à partager avec nous, n'hésitez pas à nous en informer. Vos commentaires sont précieux pour nous aider à améliorer nos services.
Cordialement,
Nuno-TravelingToLisbon
Verificado
10/10 Excelente
Christiane F.
12 de jun de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Perfekt für eine paar Tage Lissabon
Tolle Wohnung, super Lage und unkomplizierte Kommunikation mit der Agentur
Christiane F.
Se alojó 3 noches en junio de 2023
Respuesta de VrboOwner el 4 de jul de 2024
Dear Christiane, Thank you for your comment!
We're delighted to hear that you enjoyed the apartment, its great location, and the uncomplicated communication with our agency. We strive to provide high-quality client service and comfortable and practical accommodations for our guests. Your feedback is greatly appreciated and we're thrilled to know that we were able to meet your expectations.
We look forward to welcoming you back to Lisbon!
Kind regards,
Nuno-TravelingToLisbon
Verificado
10/10 Excelente
Aurelie S.
7 de jun de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Superbe appartement
Nous avons séjourner à 8 dans cet appartement en plein cœur du centre ville de Lisbonne! L’appartement est vraiment magnifique, très fonctionnel.
Voisines qui sont par contre très pointilleuse et invasive.
Aurelie S.
Se alojó 3 noches en junio de 2023
Respuesta de VrboOwner el 4 de jul de 2024
Bonjour Aurelie,
Il semble que vous avez passé un séjour fantastique dans notre appartement avec votre groupe de 8, au cœur du centre-ville de Lisbonne ! Je suis ravi d'entendre que vous avez apprécié la beauté et la fonctionnalité de l'appartement.
Cependant, je m'excuse de entendre que vos voisins ont été très pointilleux et intrusifs. Nous comprenons l'importance d'un environnement de vie paisible et respectueux, et je vais faire passer votre feedback à notre gestionnaire de propriété.
Merci de partager votre expérience avec nous ! Nous cherchons toujours à améliorer et à vous offrir un séjour confortable et agréable.
Cordialement,
Nuno-TravelingToLisbon
Verificado
8/10 Bueno
Tove Jensen D.
19 de abr de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Fint opphold
Fin leilighet med super beliggenhet. God kommunikasjon med utleiefirmaet. Vannlekkasje fra badet, men det fikk vi refusjon i prisen for.
Tove Jensen D.
Se alojó 5 noches en abril de 2023
Respuesta de VrboOwner el 4 de jul de 2024
Dear Fint, Another wonderful review!
It sounds like you enjoyed your stay in this apartment with its super location. I'm glad to hear that our communication with you was good - we strive to provide excellent customer service.
However, I apologize for the water leak from the bathroom, which can be frustrating and inconvenient. But I'm happy to hear that we were able to provide a refund for this issue, which should help to make up for the inconvenience.
Thanks for sharing your experience with us! We're always looking for ways to improve, and your feedback is invaluable in helping us do so.
Kind regards,
Nuno-TravelingToLisbon
Verificado
8/10 Bueno
Haiko E.
9 de nov de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio